ENSURING A SUCCESSFUL JOURNEY · Risk is found at every turn, and traveling through the landscape...
Transcript of ENSURING A SUCCESSFUL JOURNEY · Risk is found at every turn, and traveling through the landscape...
2x RISKCOVERAGE
2-3x RELEASESPEED
30-40%COSTREDUCTION
10x PERFORMANCE96%
CUSTOMERSATISFACTION
OUTCOMEROADMAP &BUSINESS CASE
TRACK &REVIEW
ENABLEMENT& GUIDANCE
ECOSYSTEM
PROVEN FRAMEWORK
When it comes to the fast-changing world of digital transformation, the road to success can wind through rugged conditions.
Risk is found at every turn, and traveling through the landscape without the right guidance and equipment can prove costly.
At Tricentis, we work closely with our customers from the outset, building a roadmap to success, then showing them how to
effectively and rapidly drive their digital transformation to a successful outcome and beyond.
DIGITAL TRANSFORMATION:
ENSURING ASUCCESSFUL JOURNEY
THE TRICENTIS CUSTOMER JOURNEY INVOLVES SIX PHASES OF TRANSFORMATION:
— Sujit Unni
VICE PRESIDENT OF IT
In a digital economy where fintech firms are disrupting established business models by redefining customer
experience and business processes, time to market is key. Automating Worldpay’s testing exponentially decreased
our test windows, significantly improving both time to market and reliability. It has been a key differentiator.
B U S I N E S S V A L U E R O A D M A P :
C H A R T I N G T H E C O U R S E
At the onset of every project, we work closely with clients to chart a customized Business Value Roadmap to define
your strategy and identify technology needs. We also define your business goals and ROI targets to paint a clear
picture of your ultimate destination and desired outcomes.
With more than 20 years of proven experience in test automation and continuous testing, our
Enablement and Guidance Team has a deep understanding of the digital transformation terrain.
We are dedicated experts with cross-industry expertise, and we understand big-picture strategy
while delivering code-level familiarity.
E N A B L E M E N T A N D G U I D A N C E :
E M P O W E R I N G T H E T R A N S F O R M A T I O N
P R O V E N F R A M E W O R K :
T H E R I G H T T O O L S F O R T H E J O U R N E Y
A fast-changing world requires a scalable approach to address today’s sophisticated Continuous Testing needs. Tricentis
provides an industry leading framework for implementing Continuous Testing across the enterprise. We help define roles,
responsibilities, capabilities, methods, technologies and metrics at team, program and enterprise levels. Our proven
approach facilitates the Continuous Testing lifecycle to provide credibility and acceptance among your organization.
T R A C K A N D R E V I E W :
P U T T I N G T H E P L A N T O T H E T E S T
We accelerate the adoption of your transformation plan with a step-by-step process to track, prioritize and continually
re-assess and re-adjust your teams. We provide complete end-to-end visibility of your progress, with regular check-ins,
as we innovate, promote, scale, and optimize your plan. And we do it until it’s right.
CONSULTING: Our global consulting organization guides and enables your project,
from onboarding through successful outcomes, and from application-specific projects
to enterprise wide roll-outs.
TRICENTIS ACADEMY: Tricentis Academy: Our world-class training and e-learning library
offers continuous education and is designed to train your team to implement and use
Tricentis products to their full potential.
PARTNER ENABLEMENT: Our dedicated Partner Enablement team drives partner
project delivery success, working with partners across the globe so customers can
leverage their selected partners while we help and enable them.
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C O N T I N U E D R E F I N E M E N T :
A N E N T I R E “ E C O S Y S T E M ” O F C O L L A B O R A T I O N
Imagine an entire community of more than 100,000 certified Tricentis experts reviewing, testing, analyzing, and
offering invaluable feedback. Tricentis’ Ecosystem provides limitless knowledge and collaboration. Success stories
through our peer-to-peer networks allow customers to learn from each other. User Groups testing the same
application share their findings, all to create an unlimited pool of information that expedites your success.
I N P U T F R O M C U S T O M E R S :
L I S T E N I N G A N D L E A R N I N G
We listen closely to your needs. It’s a simple concept that yields significant results. We understand
that we’re only as successful as our customers, so we make sure to provide ideas and insights to
help you succeed in the testing world.
O U T C O M E S U C C E S S :
C O N T I N U I N G T O F O R G E Y O U R P A T H
READY TO START YOUR DIGITAL TRANSFORMATION JOURNEY?
Contact us at tricentis.com/customer-experience/
2x RISKCOVERAGE 2-3x RELEASESPEED 96%CUSTOMERSATISFACTION
30-40%COSTREDUCTION 10x PERFORMANCE
S U P P O R T :
W E ’ V E G O T Y O U C O V E R E D
Every Tricentis customer receives award-winning 24x7 support. Whether it’s through web, chat, email, phone, or our global
online community, there’s always someone standing by ready to answer your questions. But our support is far more than just
troubleshooting. From check-in calls to our video training center, monthly training webinars, support tickets, support site,
access to the latest releases, and real-time feedback, our superior customer support is here for you every step of the way.
I feel like Tricentis really listens to their customers. My team has made several
feature enhancement requests and we’ve actually seen them come through.
— Alex Bantz
DIRECTOR OF QUALITY ENGINEERING, SALESFORCE