Enrolment ProcessA guide for Enrolment Advisors

1. Knock and deliver sales pitch

2. Ensure potential student qualifies for VET FEE-HELP & has access to computer and internet

3. Fill out online enrolment form (Adobe / Zoho) and submit

4. Fill out paper VET FEE-HELP form (2 for dual)

5. Load LMS login pageHolmesglen – https://holmesglen.ducere.edu.auDucere – https://lms.ducere.edu.auNCT – https://nct.ducere.edu.auIllawarra – https://illawarra.ducere.edu.auCIT – https://cit.ducere.edu.au

6. Prepare student for Qualification call

Qualification ScriptWelcome to Ducere & congratulations on your enrolment into the (Name of Diploma)

We need to confirm a few details with you, this call is recorded for quality and training purposes – are you ok with that?Confirm: Spelling of name, email address, contact number, D.O.B, VET FEE Help form signed, Australian citizen, access to computer & Internet

You have opted to cover your tuition fees with a VET FEE help loan, we just need to run through some information, please feel free to ask any questions. VET FEE help is an amazing loan program that makes further education accessible to everyone

Qualification ScriptVET Fee loans are repaid through the ATO at a starting rate of 4% of your income once it reaches the minimum threshold, currently it’s at $53,345. Until you reach this threshold there are no contributions required at all

Your investment into your diploma / dual is 12k / 18k – that includes the government loan fee and will not be drawn down until your census date

You also have the option of making voluntary repayments to shorten the life of your loan. Payments of $500 and over will attract a bonus 5% of the payment credited to your loan which will reduce the total amount you need to pay

Are you comfortable with this’?

Qualification ScriptThe Enrolment Advisor should have you at a stage where you need to create a Password, ensure you have 1 uppercase character and 1 numeric – can you check if the Enrolment Advisor has you at this stage?

Should you have any questions regarding your enrolment, don’t hesitate to give us a call, we are always here to assist and support you

Congratulate once again and end call

7. Call Qualification team on 03 8658 2134 and tell SSR:

- TAFE- Student Name- Which Qualifications

8. Pass phone to student ensuring it’s not on loud speaker

9. While student is speaking with SSR, log them in to the LMSCredentials will always follow this base:

Username: johnsmith (firstnamelastname)Password: Password1 (Capital P)

10. Leave student with Enrolment Pack:- 2015 VET FEE-HELP Booklet- Student copy of VET FEE-HELP application form- “Getting Started” Flyer- Course brochure

11. Bring all physical documentation to morning meeting