Telco Software Solutions Portfolio

Enriching Customer Satisfaction!

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Company Overview

Multi-Screen Video Services fs|cdn™ Anywhere

Value-Added Services (VAS) ServiceWeaver™

Campaign Management SmartCampaign™

New Generation IN (NGIN) NGINius-Apps™

Revenue Management NGINius-Charging™

Policy & Charging Rules Function (PCRF) ActionRuler™

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7

239

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014

1325

M2M Enablement & Monetization M2M Revenue Management

Service Provisioning ActionStreamer™

Big Data Analytics & Complex Event Proccessing BigStreamer™

NG Operations Support Systems (OSS) Network & Service Assurance

Customer Care Contact Center & Recording Solutions (Genesys & partners)

Cloud-based Models Enablement APIs Exposure Monetization15 27

Contents

All information contained in this document is subject to change without prior notice. Intracom Telecom, the Intracom Telecom logo, fs|cdn, NGINius-Apps, NGINius-Charging, ActionStreamer and BigStreamer are trademarks or registered trademarks of Intracom S.A. Telecom Solutions. All other trademarks are property of their respective owners.

© 2015 Intracom S.A. Telecom Solutions

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Intracom Telecom is a global telecommunication systems & solutions vendor operating for over 35 years in the market. The company offers a competitive portfolio of revenue generating telco software solutions and a complete range of ICT services, focusing on big data analytics, converged networking and cloud computing for operators and private, public and government clouds. Moreover, Intracom Telecom innovates in the areas of small-cell backhaul, wireless transmission and broadband wireless access and has successfully deployed its industry leading point-to-point and point-to-multipoint packet radio systems worldwide. The company invests significantly in R&D developing cutting-edge products and integrated solutions that ensure customer satisfaction. Over 100 customers in more than 70 countries choose Intracom Telecom for its state-of-the-art technology. The company employs more than 1,800 people and operates subsidiaries in Europe, Russia and the CIS, the Middle East and Africa, Asia and North America.

Intracom Telecom, abreast with the latest technological developments, offers a range of service delivery and business & operations support systems. The company has strategically focused and is investing heavily in the continuous evolution of its telco software portfolio exploiting the network convergence to all-IP.

The portfolio consists of intelligent, service-adaptive and subscriber-aware networking solutions that include IPTV/OTT platform and advanced mobile value added applications, next generation intelligent network services & charging applications, as well as policy management and big data analytics & M2M solutions that aim to continuously improve customer experience and Operator’s KPIs. Intracom Telecom’s competitive telco software solutions portfolio incorporates the latest standards and state-of-the-art technologies, to deliver innovative, revenue-generating software services and solutions that serve the ever-changing need of its customer base.

For more information about the company, kindly visit our website at www.intracom-telecom.com.

Company Overview

Unlimited Possibilities in a Multi-Screen Environment!

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Benefits•Increased revenue through the delivery of compelling

entertainment / infotainment services and content across different screens, unintrusively bundled with personalized advertising.

•Customizable user interface offering new revenue opportunities through co-branding and personalization to serve the local market needs.

•Cost-effective solution of pay-as-you-grow design to facilitate the expansion of the network, at any time, with controlled budget and minimum risk.

•Ensured timely responsiveness through a highly-adaptable and evolving product development lifecycle.

Highlights•Secure bundling of broadcast and on-demand content with

other appealing multimedia services.•Rich set of available APIs for the seamless integration into the

operator’s back-office OSS / BSS and external Over-The-Top (OTT) systems.

•Centralized monitoring & management of fs|cdn™ Anywhere elements, content assets and end-users, all from a single unified interface.

•Outstanding business and technical services.

OverviewTelco operators and service providers are evolving into VAS providers in order to boost declining ARPU. fs|cdn™ Anywhere, the multi-screen digital video platform from Intracom Telecom, allows bundling of video, data and OTT content to increase revenue, while generating new two-sided business opportunities.

By incorporating all modules required for digital content acquisition, encryption, distribution, reception, as well as usage analytics, fs|cdn™ Anywhere enables subscribers to have secure access to a plethora of exciting & personalized digital content services within a multi-screen environment.

The built-in content protection mechanisms have been audited and certified by several international independent agencies for their efficiency and robustness, allowing operators to execute agreements with world-leading content providers and networks.

In addition, the ever-growing list of worldwide successful deployments demonstrates the stability, expandability and smooth operation of the fs|cdn™ Anywhere platform.

Multi-Screen Video Services

fs|cdn Anywhere

React Fast, Harvest Gains

First!

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Benefits•Beat the competition – become the first to launch new innovative

and exciting applications in the market.•Minimize investment for integration and new development

projects by leveraging today’s best-of-breed open source technologies.

•Reduce OpEx – same platform can run numerous services.•Reduce CapEx – system scalability & license flexibility.•Launch new services without downtime.

Highlights•Easy customization of the existing service logic to keep up to

fast-changing marketing requirements.•High-throughput, low-latency performance and no single point

of failure.•Intelligent request routing technology for managing traffic and

protocols from – and to – all external systems.•Web-based rules, for adding intelligence and adaptability to

changes to all deployed VAS services.•Centralized system management and monitoring.

OverviewServiceWeaver™ is a state-of-the-art VAS creation and integration platform that rapidly implements SMS, USSD, IVR and broadband services as well as addresses enterprise integration issues. A slew of readily-available applications help operators sustain their competitive position, protect investment in existing infrastructure and expand their portfolio to get monetary results. Indicative ServiceWeaver™ applications include:

•iRBT, a color ringback tone solution offering personalized ringback tones to every subscriber, individual or corporate.

•PAG, an excellent facilitator for quickly deploying additional / customized self-care and provisioning functionalities on top of existing billing and charging infrastructures.

•Bulk SMS/MMS, an alternative to e-mail communication channel that allows operators, corporate and individual subscribers to massively send and receive SMS/MMS messages.

Value-Added Services (VAS)

ServiceWeaver

Real-time, Targeted

Campaigns!

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Benefits•Short time-to-market for new campaigns.•Carrier-grade performance.•Easy integration with any data sources (structured, semi-

structured or unstructured) and any external system.•Web-based tools for campaigns’ creation, provisioning and

monitoring.•System scalability & licenses flexibility.

Highlights•Advanced customer profiling and segmentation via continuous

real-time evaluation of customer behaviour, habits and preferences.

•Real-time personalized campaigns based on customer churn risk factor and social impact/ influence.

•Campaign tuning via close loop feedback and A/B testing.•Actionable insights and advanced data visualization.•Customisable campaigns and campaign templates.•Multiple delivery channels.•Unlimited language support.•Fully interactive campaigns support.

OverviewAs the speed of change is accelerating, Communication Service Providers (CSPs) need a way to increase customer loyalty and acquisition. SmartCampaign™ solution enables Communications Service Providers to attract new subscribers, ensure customer loyalty and increase revenues through real-time, targeted promotional campaigns.

SmartCampaign™ provides a flexible framework for creating, managing and monitoring campaigns over any available channel. Through an easy-to-use web based interface, intuitive Rules Engine, predefined campaign templates and Campaign Approval Mechanism, SmartCampaign™ enables operators to introduce and customise campaigns with minimum effort.

Strengthened with BigStreamer™ analytics, SmartCampaign™ delivers sophisticated data models for continuous real-time evaluation of customer segments. Fine-tuned by campaign results (close loop feedback), it provides more effective customer segmentation optimizing customer lifecycle. Campaigns performance and effectiveness are provided via advanced data visualization and powerful ad-hoc reporting.

Campaign M

anagement

SmartCampaign

Customer-Centric Innovation!

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Benefits•Personalized, sophisticated applications that allow CSP to

differentiate from the competition.•Fast time-to-market, easy application development & customi-

zation.•Increased revenue & market share through on-demand services

and applications.•Further SMB market penetration by taking advantage of the

Communication as a Service model.•Significantly lower CapEx & OpEx as compared to legacy IN

systems.•Flexible pricing schemes, pay-as-you-grow licensing.

Highlights•Vast track record in deploying and supporting turnkey NGIN

projects in wireline, wireless and NG networks.•Adjunct solution operation and smooth, fast and secure

migration from legacy IN to NGIN/IMS.•Openness to third-party applications and OSS / BSS infrastruc-

ture.•Real-time orchestration of NGIN and/or external applications

(VAS / IN / Charging / Multimedia).

OverviewCSPs need to maintain existing Intelligent Network (IN) offerings and develop new value-added services, while maximizing the usage of their VAS / IN platforms.

Intracom Telecom’s NGIN solution enables CSPs to deliver advanced voice, messaging and data services over today’s hybrid networks. NGINius-Apps™ cover a broad range of CSP needs in the domains of Enterprise Communications, Intelligent Routing, Location & Roaming, Call Completion & Messaging.

Particularly in the Roaming domain, NGINius-Apps portfolio effectively addresses the roaming reformation and the evolving roaming landscape in EU & beyond.

The offered solution combines best-of breed,carrier-grade HP OpenCall platforms with robust innovative applications developed in-house. Since 2001, when the strategic partnership with HP was established, Intracom Telecom has been multiply awarded as “HP Partner of the Year” for its excellence in partnership commitment, sales, support, and development of novel solutions on top of HP OpenCall.

New

Generation IN

(NG

IN)

NGINius-Apps

Flexible Revenue Management!

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Benefits•Versatile yet simple and comprehensible architecture that can

facilitate an end-to-end revenue management implementation.•Configurable to address diverse market segments and emerg-

ing industries for maximizing profitability and service uptake.•Significant CapEx & OpEx savings as compared to legacy sys-

tems.•Support for new business model and innovative technologies

(Cloud, OTT, M2M charging).•Flexible pricing, pay-as-you-grow licensing.

Highlights•Account Centric Online & Offline credit control, rating/charging

and user awareness engine.•Attribute-rich Wallets enabling traditional and OTT service offers

as well as cross/up-selling.•Field-proven solution – seamless smooth integration into a mul-

ti-vendor network and OBSS.•Comprehensive metrics management to support new charging

models.•Dynamic Tariff Plan Recommendation to monitor behavior and

identify new potential revenue streams.

OverviewThe delivery of enriched customer experience, innovative services and lean operations, is imperative for contemporary Revenue management solutions. Communication Service Providers (CSP) are in most cases obliged to employ more than one Charging solutions to cater for different technologies and third party or in-house developed fulfillment processes and applications. The limited capabilities of legacy BSS to support complex business models as well as their architectural inefficiencies make the transformation a top priority for CSPs.

Intracom Telecom’s NGINius-Charging™ is an end-to-end real-time convergent Revenue Management solution enabling innovative marketing offerings empowered by advanced Customer Management oriented processes.

Developed on top of the HP OpenCall suite of platforms, NGINius-Charging™ meets the demands of charging modernization, supporting prepaid, postpaid and hybrid models, as well as allowing the introduction of commercially-attractive payment schemes, which can be launched to market quickly and cost-effectively.

Revenue Managem

ent

NGINius-Charging

Policy Management

& Beyond!

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Benefits•Highly personalized customer experience, strengthening CSP’s

competitive position and building customer loyalty.•New revenue streams through the delivery of innovative

services.•Do-it-yourself service creation for reduced OpEx and fast time-

to-market.•Rich choice of complementary, value-added applications.

Highlights•Intuitive rules engine enabling sophisticated policies and

services.•Rapid/on-demand customization of policies and services.•Carrier-grade platform – high performance and reliability.•Deployment flexibility in both mobile and ISP networks.•Built-in modules for customer & self-care, administration,

reporting and monitoring.•Full 3GPP compliance.

OverviewWith the proliferation of mobile broadband internet, Policy Management has become a critical strategic component for IP networks, helping Communication Service Providers (CSP) to address the pressing challenges of today. These include the optimization of network capacity utilization, the introduction of innovative, revenue-generating services and the maintenance of a superb customer experience.

ActionRuler™, the state-of-the-art carrier-grade Policy Management solution from Intracom Telecom, employs an intuitive user-friendly interface for defining and deploying innovative policy-enabled IP services.

A broad, off-the-shelf adapter repository allows fast & seamless integration with the core network and OSS/BSS components. ActionRuler™ has been designed to handle the needs of an ever-growing and demanding subscriber base in an optimum manner.

Policy & Charging Rules Function (PCRF)

ActionRuler

Monetizing M2M Applications!

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Benefits•Fully configurable to integrate with any existing 3rd party M2M

platform.•Designed with multi-tenant architecture to accommodate B2B,

B2C, B2B2B and B2B2C models.•Addressing fully the complexity of integrating an M2M solution

with O/BSS in a cost effective way, thus protecting CSP investments.

•Scalable and modular to fit CSP business in a cost-effective manner.

Highlights•Complex M2M pricing models support through the combination

of multiple metrics.•Flexible rating & charging supporting differentiation per M2M

domain and customer profile.•Real-time credit control down to the M2M SIM/device level.•Support for committed contract period and minimum service

purchase.•Add-on components available for M2M Partner Customer Portal,

Order Management, Provisioning, Policy Control and M2M Network Gateway, M2M API management.

OverviewMachine-to-Machine (M2M) is a fast growing technology embrac-ing a wide range of domains like Health, Utilities, Asset and Fleet Management.

Currently Communication Service Providers (CSPs) are limited to play the role of the Connectivity Service provider (SIM data plans) in the M2M value chain.

Monetizing the vertical and horizontal M2M applications is the key challenge for CSPs in increasing revenue and profitability from M2M business.

The limited charging and partner management capabilitiesof the existing M2M platforms are the main barriers preventing CSPs from tapping into new revenue streams.

Intracom Telecom’s solution for M2M Enablement & Charging unleashes hidden revenue opportunities for CSPs in the M2M business. NGINius-Charging™ for M2M enables advanced revenue management through comprehensive flexible charging and revenue sharing in a complex value chain.

M2M

Enablement &

Monetization

M2M Revenue Management

Excellence in Service

Fulfillment!

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Benefits•Enriched customer experience through rapid, fully-automated

provisioning processes.•Unified view of physical and logical network resources.•Optimized network capacity use: no out-dated or inconsistent

physical and logical information.•Increased operations effectiveness: minimized manual interven-

tion eliminating human error factors.

Highlights•Standard BPEL workflow modeling for rapid introduction of

provisioning logic in a graphical fashion.•Batch provisioning for massive services activation/deactivation

in a scheduled manner.•Intuitive design & development framework for rapid and

efficient solution adaptation.•Support of full, scoped and event-based discovery.•Unified and vendor-neutral modeling and presentation of physical

and logical network information.•“As-designed” vs. “as-built” discrepancies identification & resolu-

tion mechanisms for optimum utilizationofnetworkresources.

OverviewIn the telco domain, service provisioning plans require advanced, easily-configurable fulfillment policies that rapidly execute complex operations toward the service-enabling elements, while an accurate and consolidated view of network assets is essential for the maximum utilization of network resources.

ActionStreamer™, the service provisioning platform from Intracom Telecom, facilitates the introduction of new services across multi-vendor and multi-technology networks.Standard-based workflows allow to effectively model the service logic required for business processes orchestration.

Furthermore, ActionStreamer™’s network discovery module supports the automated discovery of physical and logical network assets, directly from the network, providing a unified and vendor-neutral view of both network assets and their supported services, over multi-technology infrastructures.

Intracom Telecom demonstrates a proven track record of service provisioning & network discovery solution implementations, over mobile, VoIP ,IP, SDH, NGN, IMS, xDSL, IPTV and WiMAX networks.

Service Provisioning

ActionStreamer

Actionable Insights from

Streaming Petabytes!

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Benefits•Improve customer experience in real time.•Optimize network – Cut costs.•Revolutionize customer retention: from churn prediction to

churn prevention.•Enable data-powered applications for revenue generation.

Highlights•Leveraging the massive computing power of popular Hadoop

distributions.•Seamless data capture from virtually any telco information

source.•TM Forum-driven Data & Events Object Model and Business &

Operational Metrics Repository.•Real-time actions triggered by user-friendly business rules.•Growing ecosystem of third-party tools enabling ad-hoc

analytics, data visualization & reporting.

OverviewThe advent of Big Data is taking by storm all industries, and Telecommunications is no exemption to this. The value of Big Data Analytics lies mainly in generating deep insights into a Communication Service Provider’s (CSP) business and leveraging these to proactively trigger intelligence-driven actions fast – preferably in real or near-real time.

Intracom Telecom has embarked on the Big Data technology by introducing BigStreamer™, a Big Data and Complex Event Processing solution that enables CSPs to create real-time, telco-specific, data-powered applications in an end-to-end fashion.

In an ever challenging environment, BigStreamer™ empowers CSPs to gain competitive advantage by combining data analytics intelligence with real-time actions.

Big Data Analytics &

Complex Event Proccessing

BigStreamer

Elevated Quality of Experience!

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Benefits•Improved operations efficiency through cross domain

correlation, root cause analysis, strategic organization of incidents and network fault prediction.

•Accelerated time-to-market for new services – interfaces toward a broad range of systems.

•Improved customer experience through real-time QoE metrics for each individual subscriber, allowing timely preventive actions.

•Transformation of NOC into innovation center through � synergies between Network and other Commercial Departments � revenue / business creation by exploiting data insights

Highlights•Powerful integrated analysis covering all carrier network

types and architectures.•Non-intrusive and fail-safe technology monitoring probes

ensuring highly-reliable network connectivity.•Distributed (Shared-Nothing) Storage and Computing

Architecture with Massive Parallel Processing.•Integrated tools providing enterprise-wide insight across

customers, services and network.

OverviewCSPs need to operate their network, spanning across different technologies and platforms with maximum efficiency and at minimum cost. Traditional Network & Service Assurance Systems are limited to process only structured telco data and produce correlations based on predefined business rules. Legacy systems cannot discover data patterns and relationships, and are unable to predict the future (data history is not available).

With a strong ecosystem of best-of-breed partners in the areas of integrated fault management (HP-TeMIP) and signaling monitoring, and the capability to deliver top-notch professional services, Intracom Telecom addresses the demand for transformation in the Big Data era. BigStreamer™ NOC solution introduces the Big Data technology not only to maximize efficiency and minimize cost, but also to turn NOC into an innovation center. As a feed to an integrated fault management system like HP TeMIP, BigStreamer™ provides the means to add intelligence into a network and service assurance solution. In addition, Intracom Telecom’s monitoring solutions assure network availability and service quality. Using BigStreamer™ on top, they can offer insights to subscriber behavior and optimize network usage, service quality and customer experience.

NG

Operations Support System

s (OSS)

Network & Service Assurance

Focus on Customer!

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Benefits•Improved organizational performance by leveraging customer

feedback through multiple communication channels.•Superior Quality of Experience (QoE) and bolstered loyalty

through the rapid deployment of new, fast time-to-market services.

•Low TCO and investment protection through best-of-breed solutions.

•Reduced current & future OpEx that might appear due to Contact Center location or relocation constraints.

Highlights•Assured integration with diverse systems – CTI, IVR, PBX,

Multimedia Recording, WFM, backend, etc. – from multiple vendors.

•Contact Center virtualization for exceptional fault tolerance, high availability and smooth expandability.

•Complete service portfolio for Contact Centers: from operations, to consultancy to training services.

•Proven vast record of successful deployments for major telecom operators, banking & financial organizations in Greece and the Balkans.

OverviewOrganizations need to deliver consistent levels of service, irrespectively of their subscriber location or the communication channels utilized. By focusing on better, differentiated services and cross-selling additional offerings, they can increase the value of customer relationships.

Intracom Telecom makes available a carrier-class portfolio of Contact Center solutions – for voice / video recording and workforce optimization – designed to build exceptional loyalty through a customer-centric approach. By obtaining accurate and timely information from customers, understanding their intentions, investigating specific occurrences, and by gaining insight from business interactions, organizations can make better-informed business decisions.

Since its strategic partnership with Genesys in 1997, Intracom Telecom has been given the “Best Partner” award several times (2003, 2007, 2010) for its successful long-term collaboration in the broader Eastern & Central Europe, Middle East and Africa (ECEMEA) region and commitment for excellence.

Customer Care

Contact Center & Recording Solutions

Introducing Cloud Business Models!

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Benefits•Flexible charging schemes based on the application and/or

business model.•Market differentiation through “connectivity & apps” packages.•SM Enterprise vertical apps enablement.•Maximum protection of CSP assets, Partner / developer infor-

mation.

Highlights•APIs usage charging in real time (PPU or Revenue Share).•Context/domain specific API-charging.•APIs usage analytics & reports.•Communication as a Service models enablement.•Simple and cost-effective O/BSS integration.•Subscription management as an option.

OverviewWhile CSPs are trying to redefine their role in the new consumer market value chain, they are considering evolved business models to face OTTs competition and generate new revenue streams. To make it happen, CSPs should be ready to monetize the exposure of own capabilities and assets as a service, thus enabling OTTs to take advantage of an on-demand access model. APIs exposure by CSPs is a common use case, which allows OTTs to enrich their applications offering improving end-customer experience. Moreover, OTTs can obtain valuable insight on how end users are accessing the services exposed.

Monetizing the APIs exposure is part of this revenue generating strategy that will boost OTTs and developer communities’ engagement with CSPs focusing on B2B, B2B2C market.

Intracom Telecom NGINius™ suite facilitates CSPs to adopt the new business models and to make it easier for OTTs to get onboard. NGINius™ fully supports Cloud business models as well as the “on-demand” APIs exposure & monetization.

Cloud-based Models Enablem

ent

APIs Exposure Monetization

Intracom Telecom Regional Contacts

Europe19.7 km. Markopoulou Ave.19002 Peania, Athens Greecet.: +30 2106671000 f: +30 2106671001 sales@intracom-telecom.com

Russia & CIS16 Krasnoproletarskaya Str. Bldg.1, Entr.3, Moscow, 127473Russiat: +7 495 921 4881 f: +7 495 725 3805 sales@intracom-telecom.com

Middle East & APACBuilding No. 3 Office No. 204P.O. Box 500517, Dubai Internet City, Dubai United Arab Emiratest.: +971 4 362 5666 f: +971 4 390 4279 sales@intracom-telecom.com

IndiaOffice No. 808-A, 8th FloorWelldone Tech Park, Sohna RoadSector 48, Gurgaon, Haryana Indiat.: +91 124 4738500 f: +91 124 4738555sales@intracom-telecom.com

America3885 Crestwood ParkwaySuite 100, Duluth, GA 30096USAt.: +1 770 295 2500 f: +1 770 295 2600 sales@intracom-telecom.com

AfricaBlock A, Wedgefield Office Park17 Muswell Road South, Wedgefield Bryanston, 2021, JohannesburgSouth Africat. (switchboard): +27 11 317 3600 f: +27 11 317 3601sales@intracom-telecom.com

www.intracom-telecom.com