CUSTOMER EXPERIENCE AND ENGAGEMENT

enliven CEM®

Enterprise CEM Solution

Customer Engagement -last mile delivery at touch points

Situation basedproactive service response and recommendations

Consistent Multichannel 360degree View

Existing :Customer equation

Failure to UnderstandCustomer and their preferences

Inability to retain under fierce Competition

No realtimepersonalized action

No long term engagement

“Understand the Needsand Wants of Each andEvery Customer”

A closed loop end to end customerengagement solution

enliven CEM®, Ramyam’s Customer Experience Management solution analyzes millions of Profiles, usage Transactions and touch point Interactions to create insight and apply actionable intelligence to continuously improve customer experience, resulting in customer loyalty and higher profits

Ramyam’s enliven CEM® empowers you by profiling your millions of customers and their billions of transactions creating single point of truth about each of your customers. The profile and dimensional cube of each and every customer is further enriched with analytics to gain deepest insight. Enliven engine moves a step ahead to deliver actions from these derived insights at relevant touchpoints, be it at the contact center, stores, online or the social media - Last Mile Delivery.

The response from the customer is further processed and used to deliver next set of actions closing the loop deliveringcomprehensive customer engagement.

To Transform-not just improve – Customer ExperienceEnliven :Filling in the Gaps

Real Time personalizedExperience and ResponseOur Differentiator

Improved Revenue per customer

Cross Channel Communication consistency

Customer Advocacy

Effective:Customer equation

How to differentiate whenyour business is heading towards commodification

Ramyam’s enliven CEM® customer experience management applications are powerful and easy to configure and use, and they scale to support the customer needs of all sizes.

Capabilities of our enginePioneer in CEM

The system uses advancedstatistical and predictionmethodologies to offer athorough understanding oftransactional and interactionalactivities by the customer withthe business and enables organizations to gain key insight on the customer profile and build specific engagement plans which accelerate customer experience.

Tight Integration with enterprise Systems and external datasources for both north bound and south bound integration

High speed Transaction processing Engine Benchmarked,both structured and unstructured data for handling High Volume Data running into hundreds of millions deriving insight – BIG DATA PROCESSING & ANALYSIS

Configurable Engine to define Complex Algorithms andBusiness Logic

Can fit into the enterprise IT strategy for business intelligence,analytics, integration, decisioning and action-ability;Compliments existing investments

Built in Actionable Intelligence with technologically provenpredictive modeling capabilities

Next Best Action( NBA ) delivered to relevant touch points

NBAs delivered in Real-Time( Dynamic Analytics )

You don’t face customer challenges as everyone else.So why use one-size-fits-all kind of solutions?

• Customer Experience Acceleration

• Personalization of Services

• Continuous Engagement

• Quality of Experience monitoring

• Proactive Service Response

• Targeted Campaigns

• Increase in Profits

• Actionable Intelligence

• Revenue Maximization

“Continuous engagementand personalizationbrings more customersand much more profits”

Optimize Investment and IncreaseLoyalty with enliven CEM® Solution

Business benefits using enliven CEM® solution

Winning loyalty and advocacy of large customer base, by efficiently managing the customer experience and engagement, keeps profits soaring

• Improve Customer Visibility

• Dynamic insight (profile, interac

tions and transactions)

• Unified view of customer across

LOBs

• Best Fit Analysis for each customer

• Engagement Model for each and

every customer

• Sustain Customers

• Key Experience Indicators

• Cross channel consistent experience

• Increased Customer Lifecycle Value

• Churn Prediction & Retention

Ramyam Intelligence Lab

Ramyam Intelligence Lab is a next generation analytics driven actionability company, enabling service providers to deliver superior experience and engagement to their customers. Processing billions of transactions from variety of data sources internal and external to the enterprise, our innovative platform uses behavioral modeling to revolutionalize the way customer engagement is managed.

Our mission is to help organize, customer engagement and actionability as business process for service providers world wide. Our product is deployed and being tried by leading Retailers, Telcos, Banks worldwide.

Experience Delight

Intelligence Labramyam

www.ramyamlab.com

Ramyam Intelligence Lab Pvt. Ltd.,3rd Floor, Mitra Towers,

10/4, Kasturba Road,Bangalore – 560001

Karnataka, India.

+91-80-67269266sales@ramyamlab.com