ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra

Performing ArtInspiring and Guiding Individuals and GroupsPowerLocus of ControlPersonal ResponsibilityInside-Out

ENLIGHTENED LEADERSHIP

CONSTRUCTIVE CULTURE SERVICE PROFIT CHAINLeadershipInternal QualityEmployee SatisfactionEmployee LoyaltyEmployee Productivity Value Customer Satisfaction Customer Loyalty Profitability Growth

ResultsBehavior (Actions)Attitude (Thoughts)ConditioningSpaced RepetitionNew IdeaBECOMING

SUCCESS

THE PROGRESSIVE REALIZATION OF WORTHWHILE, PREDETERMINED, PERSONAL AND PROFESSIONAL GOALS

WRITTEN SMART GOALS Specific Measurable Attainable Realistic Time Based

YOUR LIFE WHEEL

Financial and Career Physical and Health Family and Home Mental and Educational Social and Cultural Spiritual and Ethical

WORKPLACE DATA91% want better communication89% want to change management

When technical skill, IQ and emotional intelligence are compared as elements of exceptional performance, emotional intelligence is twice as important as the others for jobs at all levels.

When star performers are compared with average ones in senior leadership positions, nearly 90% of the differences in their profiles are attributable to emotional intelligence factors rather than cognitive abilities.

Working with Emotional Intelligence, Goleman

ELEMENTS OF COMMUNICATION

Sender-------------Message------------Receiver

SENDER STYLESPassive Assertive AggressiveAn indirect way of getting what you want by manipulating others

FEARSELF DENIALANXIETYFRUSTRATIONEXTERNAL LOCUSGetting what you want while considering others

OPEN DIRECT PERSISTENTACCOMODATINGINTERNAL LOCUSE ICONSTRUCTIVEGetting what you want without considering others

THREATSDISCOUNTINGEXPLOITIVE EXTERNAL LOCUS

DRAMA TRIANGLE PERSECUTOR RESCUERVICTIM

EMPATHY THROUGH ACTIVE LISTENING

Paraphrasing

Feeling Reflection

Open-ended Questions

SELF REGULATION A --- Activating Events (stimulus)

B --- Beliefs (thoughts)

C --- Consequences (feelings behavior) D --- Dispute Change Irrational to Rational Beliefs

Irrational - fantasy based (shoulds, ifs, demands) Rational - reality based (preferences instead of demands, wants instead of needs) Albert Ellis, Ph.D.

CULTURE STYLES AND RELATED BEHAVIORSPassive/Defensive Constructive Aggressive/Defensive

Approval Achievement OppositionalConventional Self Actualizing PowerDependent Humanistic - Competitive Encouraging Avoidance Affiliative Perfectionistic

Human Synergistics

FACTORS REINFORCING CULTURE STYLES Passive/ConstructiveAggressive/Job Level Defensive DefensiveAutonomy -- ++ -Significance 0 ++ 0Complexity of People-Related Activities - ++ -Goal CharacteristicsClarity of Goals 0 ++ 0Set Participatively -- + -Reward/Punishment PracticesMonetary Rewards 0 ++ + Praise - ++ 0Criticism ++ - - ++Other Punishment + -- ++Leadership StylesPerson-Centered - - ++ 0Task-Centered ++ 0 0Structural CharacteristicsShared Influence - ++ -Centralization + - 0Standardization + 0 +

Human SynergisticsKey:+ Positive correlation0 No correlation- Negative correlation

OUTCOMES ASSOCIATED WITH CULTURE STYLES Passive/Defensive Constructive Aggressive/DefensiveIndividual LevelMember Satisfaction - - + + -Person/Norm Conflict + + - - + +Motivation - - + + 0

Group/Unit LevelGroup Motivation 0 + + 0Work Avoidance 0 - 0 Cooperative/Teamwork 0 + 0

Organizational Level Perceived Client Satisfaction - + + - Reputation for Customer Service - + + 0Turnover Rate + - +

Key:+ Positive correlation0 No correlation- Negative correlation

Human Synergistics

CONSTRUCTIVE CULTURE SERVICE PROFIT CHAINLeadershipInternal QualityEmployee SatisfactionEmployee LoyaltyEmployee Productivity Value Customer Satisfaction Customer Loyalty Profitability Growth

Performing ArtInspiring and Guiding Individuals and GroupsPowerLocus of ControlPersonal ResponsibilityInside-Out

ENLIGHTENED LEADERSHIP

ENLIGHTENED LEADERSHIP Dr. Thomas SaavedraBecoming Unlimited, Inc.tsaavedra@becomingunlimited.com813-416-4680

YOUR LIFE PURPOSE

YOUR CHARACTERISTICS

HOW YOU ENJOY EXPRESSING YOUR CHARACTERISTICS IN CONCRETE ACTION IN THE REAL WORLD

THE WORLD YOU WANTAN IDEAL WORLD IS ONE IN WHICH...

YOUR LIFE PURPOSETHE PURPOSE OF MY LIFE IS TO USE MY (FIVE CHARACTERISTICS) BY (FIVE SPECIFIC BEHAVIORS) TO BRING ABOUT A WORLD IN WHICH (IDEAL WORLD STATEMENT)

BECOMING UNLIMITED: PERSONALLY AND PROFESSIONALLY