ENLIGHTENED LEADERSHIP ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra.

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Transcript of ENLIGHTENED LEADERSHIP ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra.

  • ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra

  • Performing ArtInspiring and Guiding Individuals and GroupsPowerLocus of ControlPersonal ResponsibilityInside-Out

    ENLIGHTENED LEADERSHIP

  • CONSTRUCTIVE CULTURE SERVICE PROFIT CHAINLeadershipInternal QualityEmployee SatisfactionEmployee LoyaltyEmployee Productivity Value Customer Satisfaction Customer Loyalty Profitability Growth

  • ResultsBehavior (Actions)Attitude (Thoughts)ConditioningSpaced RepetitionNew IdeaBECOMING

  • SUCCESS

    THE PROGRESSIVE REALIZATION OF WORTHWHILE, PREDETERMINED, PERSONAL AND PROFESSIONAL GOALS

  • WRITTEN SMART GOALS Specific Measurable Attainable Realistic Time Based

  • YOUR LIFE WHEEL

    Financial and Career Physical and Health Family and Home Mental and Educational Social and Cultural Spiritual and Ethical

  • WORKPLACE DATA91% want better communication89% want to change management

    When technical skill, IQ and emotional intelligence are compared as elements of exceptional performance, emotional intelligence is twice as important as the others for jobs at all levels.

    When star performers are compared with average ones in senior leadership positions, nearly 90% of the differences in their profiles are attributable to emotional intelligence factors rather than cognitive abilities.

    Working with Emotional Intelligence, Goleman

  • ELEMENTS OF COMMUNICATION

    Sender-------------Message------------Receiver

  • SENDER STYLESPassive Assertive AggressiveAn indirect way of getting what you want by manipulating others

    FEARSELF DENIALANXIETYFRUSTRATIONEXTERNAL LOCUSGetting what you want while considering others

    OPEN DIRECT PERSISTENTACCOMODATINGINTERNAL LOCUSE ICONSTRUCTIVEGetting what you want without considering others

    THREATSDISCOUNTINGEXPLOITIVE EXTERNAL LOCUS

  • DRAMA TRIANGLE PERSECUTOR RESCUERVICTIM

  • EMPATHY THROUGH ACTIVE LISTENING

    Paraphrasing

    Feeling Reflection

    Open-ended Questions

  • SELF REGULATION A --- Activating Events (stimulus)

    B --- Beliefs (thoughts)

    C --- Consequences (feelings behavior) D --- Dispute Change Irrational to Rational Beliefs

    Irrational - fantasy based (shoulds, ifs, demands) Rational - reality based (preferences instead of demands, wants instead of needs) Albert Ellis, Ph.D.

  • CULTURE STYLES AND RELATED BEHAVIORSPassive/Defensive Constructive Aggressive/Defensive

    Approval Achievement OppositionalConventional Self Actualizing PowerDependent Humanistic - Competitive Encouraging Avoidance Affiliative Perfectionistic

    Human Synergistics

  • FACTORS REINFORCING CULTURE STYLES Passive/ConstructiveAggressive/Job Level Defensive DefensiveAutonomy -- ++ -Significance 0 ++ 0Complexity of People-Related Activities - ++ -Goal CharacteristicsClarity of Goals 0 ++ 0Set Participatively -- + -Reward/Punishment PracticesMonetary Rewards 0 ++ + Praise - ++ 0Criticism ++ - - ++Other Punishment + -- ++Leadership StylesPerson-Centered - - ++ 0Task-Centered ++ 0 0Structural CharacteristicsShared Influence - ++ -Centralization + - 0Standardization + 0 +

    Human SynergisticsKey:+ Positive correlation0 No correlation- Negative correlation

  • OUTCOMES ASSOCIATED WITH CULTURE STYLES Passive/Defensive Constructive Aggressive/DefensiveIndividual LevelMember Satisfaction - - + + -Person/Norm Conflict + + - - + +Motivation - - + + 0

    Group/Unit LevelGroup Motivation 0 + + 0Work Avoidance 0 - 0 Cooperative/Teamwork 0 + 0

    Organizational Level Perceived Client Satisfaction - + + - Reputation for Customer Service - + + 0Turnover Rate + - +

    Key:+ Positive correlation0 No correlation- Negative correlation

    Human Synergistics

  • CONSTRUCTIVE CULTURE SERVICE PROFIT CHAINLeadershipInternal QualityEmployee SatisfactionEmployee LoyaltyEmployee Productivity Value Customer Satisfaction Customer Loyalty Profitability Growth

  • Performing ArtInspiring and Guiding Individuals and GroupsPowerLocus of ControlPersonal ResponsibilityInside-Out

    ENLIGHTENED LEADERSHIP

  • ENLIGHTENED LEADERSHIP Dr. Thomas SaavedraBecoming Unlimited, Inc.tsaavedra@becomingunlimited.com813-416-4680

  • YOUR LIFE PURPOSE

  • YOUR CHARACTERISTICS

  • HOW YOU ENJOY EXPRESSING YOUR CHARACTERISTICS IN CONCRETE ACTION IN THE REAL WORLD

  • THE WORLD YOU WANTAN IDEAL WORLD IS ONE IN WHICH...

  • YOUR LIFE PURPOSETHE PURPOSE OF MY LIFE IS TO USE MY (FIVE CHARACTERISTICS) BY (FIVE SPECIFIC BEHAVIORS) TO BRING ABOUT A WORLD IN WHICH (IDEAL WORLD STATEMENT)

  • BECOMING UNLIMITED: PERSONALLY AND PROFESSIONALLY