ENLIGHTENED LEADERSHIP ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra.

ENLIGHTENED LEADERSHIPENLIGHTENED LEADERSHIP

Dr. Thomas SaavedraDr. Thomas Saavedra

Performing ArtPerforming Art Inspiring and Guiding Individuals and Inspiring and Guiding Individuals and

GroupsGroups PowerPower Locus of ControlLocus of Control Personal ResponsibilityPersonal Responsibility Inside-Out Inside-Out


CONSTRUCTIVE CULTURE CONSTRUCTIVE CULTURE

SERVICE – PROFIT CHAINSERVICE – PROFIT CHAINLeadership

Internal Quality

Employee Satisfaction

Employee Loyalty

Employee Productivity

Value

Customer Satisfaction

Customer Loyalty

Profitability Growth

Results

Behavior (Actions)

Attitude (Thoughts)

Conditioning

Spaced Repetition

New Idea

BECOMINGBECOMING

SUCCESSSUCCESS

THE PROGRESSIVE REALIZATION THE PROGRESSIVE REALIZATION OF WORTHWHILE, OF WORTHWHILE,

PREDETERMINED, PERSONAL PREDETERMINED, PERSONAL AND PROFESSIONAL GOALSAND PROFESSIONAL GOALS

WRITTEN SMART GOALSWRITTEN SMART GOALS

Specific Specific MeasurableMeasurable AttainableAttainable RealisticRealistic Time BasedTime Based

YOUR LIFE WHEELYOUR LIFE WHEEL

Financial and Career

Physical and Health

Family and Home

Mental and Educational

Social and Cultural

Spiritual and Ethical

WORKPLACE DATAWORKPLACE DATA 91% want better communication91% want better communication 89% want to change management89% want to change management

When technical skill, IQ and emotional intelligence are compared as When technical skill, IQ and emotional intelligence are compared as elements of exceptional performance, emotional intelligence is twice as elements of exceptional performance, emotional intelligence is twice as important as the others for jobs at all levels.important as the others for jobs at all levels.

When star performers are compared with average ones in senior When star performers are compared with average ones in senior leadership positions, nearly 90% of the differences in their profiles are leadership positions, nearly 90% of the differences in their profiles are attributable to emotional intelligence factors rather than cognitive attributable to emotional intelligence factors rather than cognitive abilities.abilities.

Working with Emotional Intelligence, Goleman

ELEMENTS OF ELEMENTS OF COMMUNICATIONCOMMUNICATION

Sender-------------Message------------ReceiverSender-------------Message------------Receiver

SENDER STYLESSENDER STYLESPassive Assertive AggressivePassive Assertive Aggressive

An indirect way of getting what you want by manipulating others

FEAR

SELF DENIAL

ANXIETY

FRUSTRATION

EXTERNAL LOCUS

Getting what you want while considering others

OPEN

DIRECT

PERSISTENT

ACCOMODATING

INTERNAL LOCUS

E I

CONSTRUCTIVE

Getting what you want without considering others

THREATS

DISCOUNTING

EXPLOITIVE

EXTERNAL LOCUS

DRAMA TRIANGLEDRAMA TRIANGLE PERSECUTOR PERSECUTOR

RESCUER VICTIM

EMPATHY THROUGH ACTIVE EMPATHY THROUGH ACTIVE LISTENINGLISTENING

ParaphrasingParaphrasing

Feeling ReflectionFeeling Reflection

Open-ended QuestionsOpen-ended Questions

SELF REGULATIONSELF REGULATION A --- Activating Events (stimulus)A --- Activating Events (stimulus)

B --- Beliefs (thoughts)B --- Beliefs (thoughts)

C --- Consequences (feelings behavior)C --- Consequences (feelings behavior)

D --- Dispute – Change Irrational to Rational BeliefsD --- Dispute – Change Irrational to Rational Beliefs

Irrational - fantasy based (shoulds, ifs, demands) Irrational - fantasy based (shoulds, ifs, demands) Rational - reality based (preferences instead of Rational - reality based (preferences instead of

demands, wants instead of needs)demands, wants instead of needs)

Albert Ellis, Ph.D.

CULTURE STYLES AND RELATED CULTURE STYLES AND RELATED BEHAVIORSBEHAVIORS

Passive/Defensive Passive/Defensive Constructive Constructive Aggressive/DefensiveAggressive/Defensive

Approval Approval Achievement Oppositional Achievement OppositionalConventional Self Actualizing PowerConventional Self Actualizing PowerDependent Humanistic - Dependent Humanistic - Competitive Competitive Encouraging Encouraging Avoidance Affiliative PerfectionisticAvoidance Affiliative Perfectionistic

Human Synergistics

FACTORS REINFORCING FACTORS REINFORCING CULTURE STYLESCULTURE STYLES

Passive/Passive/ ConstructiveConstructive Aggressive/Aggressive/Job LevelJob Level DefensiveDefensive DefensiveDefensiveAutonomyAutonomy -- -- ++ ++ - -SignificanceSignificance 0 0 ++ ++ 0 0Complexity of People-Related Activities - ++ -Complexity of People-Related Activities - ++ -Goal CharacteristicsGoal CharacteristicsClarity of GoalsClarity of Goals 0 ++ 0 0 ++ 0Set Participatively -- + -Set Participatively -- + -Reward/Punishment PracticesReward/Punishment PracticesMonetary Rewards 0 ++ + Monetary Rewards 0 ++ + Praise - ++ 0Praise - ++ 0Criticism ++ - - ++Criticism ++ - - ++Other Punishment + -- ++Other Punishment + -- ++Leadership StylesLeadership StylesPerson-Centered - - ++ 0Person-Centered - - ++ 0Task-Centered ++ 0 0Task-Centered ++ 0 0Structural CharacteristicsStructural CharacteristicsShared Influence - ++ -Shared Influence - ++ -Centralization + - 0Centralization + - 0Standardization + 0 +Standardization + 0 +

Human SynergisticsHuman Synergistics

Key:+ Positive correlation0 No correlation- Negative correlation

OUTCOMES ASSOCIATED WITH OUTCOMES ASSOCIATED WITH CULTURE STYLESCULTURE STYLES

Passive/Defensive Constructive Aggressive/DefensivePassive/Defensive Constructive Aggressive/Defensive

Individual LevelIndividual LevelMember SatisfactionMember Satisfaction - - - - + + - + + -Person/Norm ConflictPerson/Norm Conflict + + - - + + + + - - + +Motivation - -Motivation - - + + 0 + + 0

Group/Unit LevelGroup/Unit LevelGroup Motivation 0 + + 0Group Motivation 0 + + 0Work Avoidance 0 - 0 Work Avoidance 0 - 0 Cooperative/Teamwork 0 + 0Cooperative/Teamwork 0 + 0

Organizational LevelOrganizational Level Perceived Client Satisfaction - + + - Perceived Client Satisfaction - + + - Reputation for Customer Service - + + 0Reputation for Customer Service - + + 0Turnover Rate + - +Turnover Rate + - +

Key:+ Positive correlation0 No correlation- Negative correlation

Human Synergistics

CONSTRUCTIVE CULTURE CONSTRUCTIVE CULTURE

SERVICE – PROFIT CHAINSERVICE – PROFIT CHAINLeadership

Internal Quality

Employee Satisfaction

Employee Loyalty

Employee Productivity

Value

Customer Satisfaction

Customer Loyalty

Profitability Growth

Performing ArtPerforming Art Inspiring and Guiding Individuals and Inspiring and Guiding Individuals and

GroupsGroups PowerPower Locus of ControlLocus of Control Personal ResponsibilityPersonal Responsibility Inside-Out Inside-Out



Dr. Thomas SaavedraDr. Thomas SaavedraBecoming Unlimited, Inc.Becoming Unlimited, Inc.

[email protected]

YOUR LIFE PURPOSEYOUR LIFE PURPOSE

YOUR CHARACTERISTICS YOUR CHARACTERISTICS

HOW YOU ENJOY HOW YOU ENJOY EXPRESSING YOUR EXPRESSING YOUR

CHARACTERISTICS IN CHARACTERISTICS IN CONCRETE ACTION IN THE CONCRETE ACTION IN THE

REAL WORLDREAL WORLD

THE WORLD YOU WANTTHE WORLD YOU WANT

““AN IDEAL WORLD IS ONE IN WHICH...”AN IDEAL WORLD IS ONE IN WHICH...”

YOUR LIFE PURPOSEYOUR LIFE PURPOSE

““THE PURPOSE OF MY LIFE IS TO USE THE PURPOSE OF MY LIFE IS TO USE MY (FIVE CHARACTERISTICS) BY (FIVE MY (FIVE CHARACTERISTICS) BY (FIVE

SPECIFIC BEHAVIORS) TO BRING SPECIFIC BEHAVIORS) TO BRING ABOUT A WORLD IN WHICH (IDEAL ABOUT A WORLD IN WHICH (IDEAL

WORLD STATEMENT)”WORLD STATEMENT)”

BECOMING UNLIMITED: BECOMING UNLIMITED: PERSONALLY PERSONALLY AND AND PROFESSIONALLYPROFESSIONALLY

ENLIGHTENED LEADERSHIP ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra.

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