Enigma of Six Sigma

8/8/2019 Enigma of Six Sigma

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THE ENIGMA OF SIX SIGMA

63 - Abhishek Kumar

68 - Astrid Viegas

88 - Lachish Awad

90 - Merlin Paul

106 - Roshan Almeida


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Flow

What is Six Sigma?

Evolution of Six Sigma

Myths about Six Sigma How does it work?

Six Sigma success factors

Roles and responsibilities

Role of HR

Six Sigma at Wipro Technologies


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WHAT IS SIX SIGMA?

Six Sigma is a business management strategy originally

developed by Motorola

Focuses on the control of a process to the point of six sigma

(standard deviations) from a centerline.

In other words, 3.4 defects per million items or 99.9997%).


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EVOLUTION OF SIX SIGMA

Mid 1980s- Motorola Inc by engineers Bill

Smith and Mikal Harry

Late 1980s-Motorola extended Six Sigma

methods to critical business processes.

1991-Motorola certified its first Black Belt

Six Sigma experts

1991-Allied Signals

1995-General Electric


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MYTHS ABOUT SIX SIGMA

Six Sigma applies only in manufacturing and

operations.

Six Sigma does not apply in HR and Finance. Six Sigma can be applied only in certain

industry sectors

Six Sigma is just another fad.


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1987

Motorola (Strength in manufacturing)

1994

Allied Signal

(Linked to financial returns)

1996

General Electric

(Linked to design and service)

1996

3M / Philips

(Linked to sales and product commercialization)

2000 Sony, Seagate, Raytheon, Toshiba and many other industries.

SIX SIGMA APPLICATION


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HOW DOES IT WORK?

Measure Phase

Identify and describe the potential critical

processes/products

Perform measurement system analysis

Analyze Phase

Isolate and verify the critical processes

Perform process and measurement system capability

studies


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Improve Phase

Conduct design of experiment

Implement variability reduction designs/ assessments

Control Phase

Specify process control method

Document the improvement processes

HOW DOES IT WORK?


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SIX SIGMA ROLES AND

RESPONSIBILITIES Sponsor Senior executive who sponsors the overall Six Sigma

Initiative.

Leader Senior-level executive who is responsible for

implementing Six Sigma within the business. Champion Middle- or senior-level executive who sponsors a

specific Six Sigma project, ensuring that resources are

available and cross-functional issues are resolved.

Black

Belt Full-time professional who acts as a team leader onSix Sigma projects. Typically has four to five weeks of

classroom training in methods, statistical tools, and

(sometimes) team skills.


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SIX SIGMA ROLES AND

RESPONSIBILITIES Master Black Belt Highly experienced and successful Black

Belt who has managed several projects and is an expert in Six

Sigma methods/tools. Responsible for

coaching/mentoring/training Black Belts and for helping the

Six Sigma leader and Champions keep the initiative on track.

GreenBelt Part-time professional who participates on a Black

Belt project team or leads smaller projects. Typically has two

weeks of classroom training in methods and basic statistical

tools.

Team Member Professional who has general awareness of SixSigma (through no formal training) and who brings relevant

experience or expertise to a particular project.

Process Owner Professional responsible for the business

process that is the target of a Six Sigma project.


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ROLE OF HR IN 6 SIGMA

Black BeltSelectionBuild a competency model

Create job descriptions

ProjectTeam Effectiveness

Give training/and or coachingHelp to diagnose performance

Creating a SixSigma Culture

identify elements of the culture

Advise on change plans

Change Management and Communications

Help create a case for change


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SIX SIGMA AT WIPRO

Wipro and SixSigma:

The first Indian company to adopt Six Sigma

Initially selected projects on the basis of high probability ofsuccess

It ensures that 91% of the projects are completed on schedule

Currently has 15000+ employees are trained

Challenge to transform Six Sigma

WhatSixSigma means to Wipro :

Products and services must meet global benchmarks

Ensure robust processes within the organization

Consistently meet and exceed customer expectations


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SIX SIGMA AT WIPRO

Six Sigma

DevelopingNew Processes

DSSS+ DSSP DCAM

ImprovingExisting

Processes

DMAIC TQSS

Reengineering

CFPM


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SIX SIGMA AT WIPRO

Benefits for Wipro:

The biggest projects had all been completed on time.

The Yellow-belt culture had cured little problems before they

became big ones. A focus on defect reduction, timeliness and productivity

Customers benefit:

Lower total cost of ownership

Higher productivity

On-time deliveries of projects

Lower field defect rates

Enigma of Six Sigma

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