Enhancing the Customer Experience Worldwide - DRS, 1/25/16
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ENHANCING THE CUSTOMER EXPERIENCE WORLDWIDE Chad Crawford, VP Guest Experience Carrie Hines, SVP Account Director
Transcript of Enhancing the Customer Experience Worldwide - DRS, 1/25/16
ENHANCING THE CUSTOMER EXPERIENCE WORLDWIDE
Chad Crawford, VP Guest Experience Carrie Hines, SVP Account Director
FOCUS ON WHAT MATTERS TO YOUR GUESTS…NOT YOU.
WHAT SHOULD YOUR BRAND “FEEL” LIKE TO A GUEST?
DEVELOP SOLUTIONS, DON’T RESTATE PROBLEMS.
MEASURE RESULTS, DON’T INCENTIVIZE THEM.
