Enhancement Programme for Asian Call Centre Operators Serving English Speaking Markets
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Enhancement Programme For Asian Call Centre Operators Serving English Speaking Markets Mind Evolution
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An Overview of Mind Evolution's Enhancement Programme to help Asian Call Centre Operators better engage and deliver services to clients in English Speaking Markets. The Programme is developed particularly with Call Centre Personnel in India and the Philippines in mind, though it can be customised for other domestic environments.
Transcript of Enhancement Programme for Asian Call Centre Operators Serving English Speaking Markets
Enhancement Programme For Asian Call Centre Operators Serving
English Speaking Markets
Mind Evolution
Who?
Professional Speaker
Trainer
Coach Blogger
Strategist
Strategic Negotiator
Futurist
Harish Shah
Mind Evolution
An Entrepreneur and a Professional Consultant
with broad and diverse experience across sectors
offering services in Strategic Foresight, Branding,
Social Media, Negotiation Strategy, Employee
Motivation and Personal Development.
Harish Shah – A Brief Introduction
Mind Evolution
Based in Singapore
Mind Evolution
In depth knowledge of
Consumer Landscape
Overseen Training for Call-Centre /
Customer Service Staff in Singapore
Global Cultural
Exposure in Business
Australian BPO
Experience Knowledge of Asian
Personnel Mindset
Why?
Mind Evolution
An intensive programme integrating training in
language, cultural savvy, customer mindset and
customer service with a focus on their
interdependence.
The Programme – A Brief Introduction
Mind Evolution
Speak the lingo – You
are where the customer
lives
Engage & Converse
Put yourself in the
customer’s shoes
Speak the language as if it is your
native
Understand the generic
Socio-psychology of 1st world economies
What?
Mind Evolution
How?
Disruptive Technologies
In Mind
Focused on Sustainability & Business
Continuity
Whole Systems
Approach
Future Oriented
ApproachIn Tandem With The
Constantly Changing
Environment
Mind Evolution
Disruptive Technologies
In Mind
Focused on Sustainability & Business
Continuity
Future Oriented
Approach
Disruptive Technologies
In Mind
Focused on Sustainability & Business
Continuity
In Tandem With The
Constantly Changing
Environment
Future Oriented
Approach
Disruptive Technologies
In Mind
Focused on Sustainability & Business
Continuity
Whole Systems ApproachIn Tandem
With The Constantly Changing
Environment
Future Oriented
Approach
Disruptive Technologies
In Mind
Focused on Sustainability & Business Continuity
In Tandem With The
Constantly Changing
Environment
Disruptive Technologies
In Mind
Focused on Sustainability & Business Continuity
Whole Systems ApproachIn Tandem
With The Constantly Changing
Environment
Disruptive Technologies
In Mind
Focused on Sustainability & Business Continuity
2 Weeks Full-time
Intensive Programme
Classroom Format
25-30 Participants a
Batch
Practice Oriented
+Assessment
Oriented
No Spectator +
No theory +
No Exam
Contact Person: Harish Shah
Sole-Proprietor | Coach | Facilitator | Trainer | Motivational Speaker
Mobile Phone: +65 9451 0637
Email: [email protected]
www.mind-evol.com
sg.linkedin.com/in/harishshah
https://www.facebook.com/mind.evol
http://coachtastic.com/profile.php?id=550
Thank You
Mind Evolution
![arXiv:1906.11427v1 [cs.NI] 27 Jun 2019 · to Quality of Service (QoS), routing and scheduling, resource management, capacity enhancement, ... The mobile backhaul operators, new competitors,](https://static.fdocuments.in/doc/165x107/5e71e83e62817d48817a11ea/arxiv190611427v1-csni-27-jun-2019-to-quality-of-service-qos-routing-and.jpg)
