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Enhanced SAP Output & Print Managementwith OM Plus

Plus Technologies LLC Company Confidential - Copyright 2014Business Critical Documents Impact Business ProcessesMany organizations use SAP to print business critical documents such as invoices, labels, pick tickets, bills of lading, compliance documents, etc. Problems with the printing of these documents will affect important business processes. Shipment delaysManufacturing or production line errorsSlow collectionsMissing paperworkNon Compliance

Factoids30% of business process failures are related to print issuesUp to 3% of revenue is spent on document outputUp to 60% of help desk calls are print relatedOutput Management can save up to 50% of Sys Admin laborPlus Technologies LLC Company Confidential - Copyright 2014SAP Uses Native O/S SpoolerSAP business documents are handed off to the O/S native spooling system.O/S spooler sends print job to the printer then disconnectsNo bi-di communications with printer Can only see if data is received by printerDoes not know if document is actually printedNo true print status back to SAPPrint job immediately purged limiting recoveryNo print stats capturedNo audit log of print process for trouble shooting

SAP R/3 App Server(s)SAPOutput/RequestO/SNative SpoolerPrinter

No status back from printerSAP fires and forgetsPlus Technologies LLC Company Confidential - Copyright 2014SAP LimitationsNo confirmation of the printing functionUsers have no way of knowing if print jobs have actually printedWill not know if documents (e.g. invoices) are missingNo automated fail-overIf a printer fails, jobs do not print or will need to be reprintedNo secure pull printingAnyone who has access to the printer can see outputNo central print administrationPrinting is not centralized or easy to monitorNo audit logs of print activity or print statistics

Internal spooling systems have severe limitations.No bi-di with the printerCannot confirm deliveryNo error notification back to SAPUser has no idea if documents actually printedNo add-on features, auto fail-over, load balance, audit, color control, intelligent routing, pull print, etc.Errors occurDocuments go unprintedBusiness processes are affected and SAP has no way of knowing.

Plus Technologies LLC Company Confidential - Copyright 2014OM Plus Delivery ManagerOM Plus Delivery Manager is SAP certified, advanced, intelligent, print spooling software designed to seamlessly complement SAP R3 output.OM Plus ingests and manages the delivery of print jobs from one or more SAP servers and non-SAP systems. OM Plus can track and report the status of each SAP print job back to the SAP users interface.OM Plus includes a robust set of print delivery tools, providing flexible enterprise level control management and visibility.

SAPPlus Technologies LLC Company Confidential - Copyright 2014How OM Plus WorksWhen a job is printed from the SAP GUI screen, the spooled job will be ingested into OM Plus on the backend instead of going through the OS native spooler.Since OM Plus talks bi-directionally with the printer users can confirm delivery all the way to the paper tray.Once this has occurred, OM Plus will relay a completed status passed back to SAP which will be visible in the SAP GUI. OM Plus will also:Log all Print ProcessesCapture print statisticsProvide a multitude of feature add-ons

SAP R/3 App ServerSAP DocumentsSAPOutput/RequestOM Plus DM

Printer

Bi-directional communicationPlus Technologies LLC Company Confidential - Copyright 2014OM Plus FeaturesAutomated fail-overLoad balancing Error notificationAudit logs to show what printed whenUser and Device based print statistics Secure pull printingWithout this anyone who has access to the printer can see output, potentially creating compliance issuesSAP certified 10+ years (BC-XOM)Call Back and Polling

Plus Technologies LLC Company Confidential - Copyright 2014Example Use CasesNorth American Based Global ManufacturerProfile: $6B revenue, 12,000 employees, 7,000 products, facilities in NA, SA, Europe and Asia.Scenario: 75 SAP app servers, centralized print administration, 2,000 printers.OM Plus Features: Automated queue management (no manual effort required), improved print system reliability, automated server level fail-over, remote e-forms printing, network bandwidth control.Value Prop: Reduced Admin labor, reduced print errors, improved system performance, eliminated bandwidth issues resulting in reduced cost, improved business processes and customer service.

Plus Technologies LLC Company Confidential - Copyright 2014Example Use CasesEuropean Based RetailerProfile: $85B revenue, 250,000 employees, 2,200 outlets.Scenario: Distributed print environment, 5,000 printers, 31 countries, printing from central to remote locations.OM Plus Features: Confirmed print delivery to the printer tray, print status report back to SAP R/3, improved print system reliability, automated server level and printer level fail-over, enable integrated e-forms printing, advanced tools for problem resolution.Value Prop: Reduced print errors, improved system performance, reduced cost.

Plus Technologies LLC Company Confidential - Copyright 2014Example Use CasesWorldwide Technology ConglomerateProfile: $37B revenue, 137,000 employees, multi-national facilities.Scenario: Multiple ERP systems including SAP, 30,000+ printers, centralized administration.OM Plus Features: Enterprise wide view of multiple systems, e-forms integration and tracking, automated server and device fail-over, load balancing, confirmed print delivery to the printer tray, advanced error resolution tools.Value Prop: Improved system performance, reduced print errors, reduction of admin costs, lowering training costs, fewer interruptions to key business processes.

Plus Technologies LLC Company Confidential - Copyright 2014Example Use CasesNorth American ManufacturerProfile: $3.4B revenue, 200+ stores, 18,800 employees.Scenario: Multiple systems including SAP, several hundred printers, multiple locations.OM Plus Features: Enterprise wide view of multiple systems, confirmed delivery, confirmed delivery to the print tray, feed-back to SAP R/3 for status viewing, error recovery tool set.Value Prop: Improved Sys Admin productivity, enhanced system performance, reduced print errors, fewer print errors, fewer interruptions to key business processes, cost savings.

Plus Technologies LLC Company Confidential - Copyright 2014Example Use CasesMid Size U.S. ManufacturerProfile: Mid size family owned U.S. manufacturing company.Scenario: Printing business-critical documents impacts shipment, revenue, and collections. Low initial price and TCO is critical. Under 100 printers.OM Plus Features: Confirmed delivery to the print tray, feed-back to SAP R/3 for status viewing, error notification, error recovery tool set.Value Prop: Improved print system reliability, fewer delayed shipments, improved on-time performance, reduced A/R, cost savings.

Plus Technologies LLC Company Confidential - Copyright 2014Plus Tech Helping SAP UsersAvery DennisonDB SchenkerMigrosBoschEstee LauderElpozo S.A.Count & Care (Entega)Metro GroupWellborn CabinetDow CorningOwens CorningSudkurier GmbHIngles MarketsStihlCSC ServicesJJ KellerReynolds & Reynolds

MobilcomRoss ProductsRoom & BoardCGI GroupArvato USAAlcatel-LucentDHL SolutionsIMG CorpCamion TransportHoneywellMeridien System Haus GmbHWorkflow OneBHEL IndiaJohnson Controls IncEtat Du Valais ServicesFaurecia (Emcon)Leoni AG

Plus Technologies LLC Company Confidential - Copyright 2014RecapWhen printing business critical documents, performance, auditability, and reliability is very important.These features are lacking in the internal spooling systems used by SAPOM Plus can provide these enhanced capabilities, which in turn will help SAP users with the following benefits:Improved A/R CollectionsFewer Missed Shipping DeadlinesProduction Line ThroughputIncreased Print UptimeIncreased IT ProductivityIncreased ReliabilityImproved ComplianceReduced Cost and WasteFaster Error Resolution

Plus Technologies LLC Company Confidential - Copyright 2014Contact Plus TechnologiesWhy Plus Technologies?Market LeaderReliable, Scalable, Flexible, CustomizableSolution ApproachExcellent Technical SupportLow Cost of OwnershipHigh Customer SatisfactionEasy to Install, Maintain, and UseMultiple Licensing ModelsContact Us TodayToll-Free 877-899-7587Outside of USA 937-847-0614ContactUs@PlusTechnologies.comwww.PlusTechnologies.com

Plus Technologies LLC Company Confidential - Copyright 2014