Enhanced Dental HMO $0

Evidence of Coverage and Health Service AgreementIndividual and Family Plan

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201601A45659 1

Blue Shield of CaliforniaIndividual and Family

Enhanced Dental HMO $0Evidence of Coverage andHealth Service Agreement

This AGREEMENT is issued by California Physicians' Service d/b/a Blue Shield of California ("Blue Shield"), a not for profit health care service Plan, to the Subscriber whose identification cards are issued with this Agreement. In consideration of statements made in the application and timely payment of Dues, Blue Shield of California agrees to provide the Benefits of this Agreement.

NOTICE TO NEW SUBSCRIBERSPlease read this Service Agreement carefully. If you have any questions, contact Blue Shield. You may surrender this Agreement by delivering or mailing it with the identification cards, within ten (10) days from the date it is received by you, to BLUE SHIELD OF CALIFORNIA, 50 BEALE STREET, SAN FRANCISCO, CALIFORNIA 94105. Immediately upon such delivery or mailing, the Agreement shall be deemed void from the beginning, and Dues paid will be refunded.

IMPORTANT!No Person has the right to receive the Benefits of this Plan for services or supplies furnished following termination of coverage. Ben-efits of this Plan are available only for services and supplies furnished during the term it is in effect and while the individual claiming Benefits is actually covered by this Agreement or upon renewal. If Benefits are modified, the revised Benefits (including any reduc-tion in Benefits or the elimination of Benefits) apply for services or supplies furnished on or after the effective date of the modifica-tion. There is no vested right to receive the Benefits of this Agreement.

IMPORTANT!

If you opt to receive dental services that are not Covered Services under this Plan, a participating Dental Provider may charge you his or her usual and customary rate for those services. Prior to providing a patient with dental services that are not a covered Benefit, the Dentist should provide to the patient a treatment plan that includes each anticipated service to be provided and the estimated cost of each service. If you would like more information about dental coverage options, you may call member services at 1-888-271-4880 or your insurance broker. To fully understand your coverage, you may wish to carefully review this Evidence of Coverage document.

201601A45659 2

Table of Contents

Section Page

Summary of Benefits ...................................................................................................................................3

Introduction to the Blue Shield Enhanced Dental HMO $0 ......................................................................12

Conditions of Coverage .............................................................................................................................12

Eligibility and Enrollment..........................................................................................................................12

Duration of the Agreement ........................................................................................................................13

Termination / Reinstatement of the Agreement.........................................................................................13

Renewal of the Agreement: .......................................................................................................................14

Dues ...........................................................................................................................................................14

Service Area...............................................................................................................................................14

Choice of Dental Provider .........................................................................................................................14

How to Use Your Dental Plan ...................................................................................................................16

Plan Benefits ..............................................................................................................................................17

Responsibility for Copayments, Charges for Non-Covered Services, and Emergency Claims ................17

General Exclusions and Limitations ..........................................................................................................18

Other Provisions.........................................................................................................................................21

Member Services and Grievance Process ..................................................................................................24

Definitions..................................................................................................................................................26

Notice of the Availability of Language Assistance Services.....................................................................29

201601A45659 3

Summary of BenefitsThis Summary of Benefits is a supplement to, and a part of the Evidence of Coverage (EOC). The provisions con-tained in this Summary of Benefits are described in detail in the EOC.

This Summary of Benefits describes the Dental Care Services (Benefits) covered by this Plan. Coverage for these services is subject to all terms, conditions, limitations and exclusions of the EOC and to any conditions or limitations set forth in the Benefit descriptions below. Procedures not listed are not covered.

Services are listed with the American Dental Association (ADA) procedure code.

For Covered Services received from a Plan Dentist, the Member will be responsible for the amount indicated under the Member Pays column.

There is no coverage for dental services received from a Non-Plan Dentist.

ADA CodeADA

DescriptionMember

Pays Office visit Nothing D0100 – D0999 I. Diagnostic Services Clinical Oral Evaluations

D0120 Periodic oral evaluation - established patient Nothing D0140 Limited oral evaluation - problem focused Nothing

D0145Oral evaluation for a patient under three years of age and counsel-ing with primary caregiver

Nothing

D0150 Comprehensive oral evaluation - new or established patient Nothing D0160 Detailed and extensive oral evaluation - problem focused, by report Nothing D0170 Re-evaluation - limited, problem focused (not post-operative visit) Nothing D0180 Comprehensive periodontal evaluation Nothing

Pre-Diagnostic ServicesD0190 Screening of a patient Nothing D0191 assessment of a patient Nothing

Diagnostic Imaging - Image Capture With Interpretation

D0210Intraoral - complete series (including bitewings) - limited to 1 se-ries every 36 months

Nothing

D0220 Intraoral - periapical first film Nothing D0230 Intraoral - periapical each additional film Nothing D0240 Intraoral - occlusal film Nothing D0250 Extraoral - first film Nothing D0260 Extraoral - each additional film Nothing D0270 Bitewing - single film Nothing D0272 Bitewings - two films Nothing D0273 Bitewings - three films Nothing D0274 Bitewings - four films – limited to 1 series every 6 months Nothing D0277 Vertical bitewings - 7 to 8 films Nothing D0330 Panoramic film Nothing

Tests and Examinations D0415 Collection of microorganisms for culture and sensitivity Nothing D0425 Caries susceptibility tests Nothing D0460 Pulp vitality tests Nothing

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ADA CodeADA

DescriptionMember

PaysD0470 Diagnostic casts Nothing

Caries Risk Management

D0601Caries risk assessment and documentation, with a finding of low risk Nothing

D0602Caries risk assessment and documentation, with a finding of moder-ate risk Nothing

D0603Caries risk assessment and documentation, with a finding of high risk Nothing

D1000 – D1999 II. Preventive Services Dental Prophylaxis

D1110 Prophylaxis - adult Nothing D1120 Prophylaxis - child Nothing D1206 Topical application of fluoride varnish Nothing D1208 Topical application of fluoride - child(ren) under the age of 16 NothingD1330 Oral hygiene instructions Nothing D1351 Sealant - per tooth Nothing

Space Maintenance (Passive Appliances) D1510 Space maintainer - fixed - unilateral $60 D1515 Space maintainer - fixed - bilateral $60 D1520 Space maintainer - removable - unilateral $60 D1525 Space maintainer - removable - bilateral $60 D1550 Re-cementation of space maintainer $40 D1555 Removal of fixed space maintainer $20

D2000 – D2999 III. Restorative1 Amalgam Restorations (Including Polishing)

D2140 Amalgam - one surface, primary or permanent $20 D2150 Amalgam - two surfaces, primary or permanent $40 D2160 Amalgam - three surfaces, primary or permanent $60 D2161 Amalgam - four or more surfaces, primary or permanent $80 D2330 Resin based composite - one surface, anterior $20 D2331 Resin based composite - two surfaces, anterior $40 D2332 Resin based composite - three surfaces, anterior $60

D2335Resin based composite - four or more surfaces or involving incisal angle, anterior $80

D2390 Resin based composite crown, anterior $100D2391 Resin based composite - one surface, posterior $75 D2392 Resin based composite - two surfaces, posterior $90 D2393 Resin based composite - three surfaces, posterior $115 D2394 Resin based composite - four or more surfaces, posterior $140

Inlay/Onlay Restorations D2542 Onlay - metallic - two surfaces $325 D2543 Onlay - metallic - three surfaces $325 D2544 Onlay - metallic - four or more surfaces $325

Porcelain/ceramic inlays/onlays include all indirect ceramic and porcelain type inlays/onlays

D2642 Onlay - porcelain/ceramic - two surfaces $390

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ADA CodeADA

DescriptionMember

PaysD2643 Onlay - porcelain/ceramic - three or more surfaces $410 D2644 Onlay - porcelain/ceramic - four or more surfaces $430

Resin based composite inlays/onlays must utilize indirect tech-nique

D2662 Onlay - resin-based composite - two surfaces $330 D2663 Onlay - resin-based composite - three surfaces $350 D2664 Onlay - resin-based composite - four or more surfaces $380 D2710 Crown - resin-based composite (indirect) $210D2720 Crown - resin with high noble metal $395 D2721 Crown - resin with predominantly base metal $330 D2722 Crown - resin with noble metal $360 D2740 Crown - porcelain/ceramic substrate $350 D2750 Crown - porcelain fused to high noble metal $350 D2751 Crown - porcelain fused to predominantly base metal $350 D2752 Crown - porcelain fused to noble metal $350 D2780 Crown - 3/4 cast high noble metal $350 D2781 Crown - 3/4 cast predominantly base metal $350 D2782 Crown - 3/4 cast noble metal $350 D2783 Crown - 3/4 porcelain/ceramic $350 D2790 Crown - full cast high noble metal $350 D2791 Crown - full cast predominantly base metal $350 D2792 Crown - full cast noble metal $350

Other Restorative Services D2910 Recement inlay, onlay or partial coverage restoration $45 D2915 Recement cast or prefabricated post and core $45 D2920 Recement crown $15 D2930 Prefabricated stainless steel crown - primary tooth $30 D2931 Prefabricated stainless steel crown - permanent tooth $95 D2932 Prefabricated resin crown $100 D2933 Prefabricated stainless steel crown with resin window $100 D2934 Prefabricated esthetic coated stainless steel crown - primary tooth $100D2940 Protective restoration $50 D2950 Core buildup, including any pins $120 D2951 Pin retention - per tooth- in addition to restoration $25 D2952 Post and core in addition to crown, indirectly fabricated $165 D2953 Each additional indirectly fabricated post, same tooth $100 D2954 Prefabricated post and core in addition to crown $140D2957 Each additional prefabricated post - same tooth $80 D2980 Crown repair, necessitated by restorative material failure $120

D3000 – D3999 IV. Endodontics D3110 Pulp cap (direct) excluding final restoration $20 D3120 Pulp cap (indirect) excluding final restoration $20

Pulpotomy

D3220Therapeutic pulpotomy (excluding final restoration) - removal of pulp coronal to the dentinocemental junction and application of $35

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ADA CodeADA

DescriptionMember

Paysmedicament

D3221 Pulpal debridement - primary and permanent tooth $60 Endodontic Therapy on Primary Teeth

D3310 Endodontic therapy - anterior tooth (excluding final restoration) $175 D3320 Endodontic therapy - bicuspid tooth (excluding final restoration) $250 D3330 Endodontic therapy - molar tooth (excluding final restoration) $355 D3331 Treatment of root canal obstruction; non-surgical access $40

D3332Incomplete endodontic therapy; inoperable, unrestorable or frac-tured tooth $130

Endodontic Treatment D3346 Retreatment of previous root canal - anterior $175 D3347 Retreatment of previous root canal - bicuspid $350 D3348 Retreatment of previous root canal - molar $525

Apicoectomy/Periradicular Services D3410 Apioectomy / periradicular surgery - anterior $75 D3421 Apioectomy / periradicular surgery - bicuspid, first root $75 D3425 Apioectomy / periradicular surgery - molar, first root $75 D3426 Apioectomy / periradicular surgery - molar, each additional root $75 D3430 Retrograde filling - per root $115 D3450 Root amputation - per root $125

D3920Hemisection (including any root removal; not including root canal therapy) $125

D4000 – D4999 V. Periodontics Surgical Services (including usual postoperative care)

D4210Gingivectomy/gingivoplasty four or more contiguous teeth or tooth bounded spaces per quadrant $200

D4211Gingivectomy/gingivoplasty one to three contiguous teeth or tooth bounded spaces per quadrant $40

D4240Gingival flap procedure including root planing four or more teeth per quadrant $190

D4241Gingival flap procedure including root planing one to three teeth per quadrant $140

D4260Osseous surgery (including flap entry and closures) - four or more contiguous teeth or tooth bounded spaces - per quadrant $275

D4261Osseous surgery (including flap entry and closures) - one to three contiguous teeth or tooth bounded spaces - per quadrant $140

D4263 Bone replacement graft - first site in quadrant $200 D4264 Bone replacement graft - each additional site in quadrant $135D4270 Pedicle soft tissue graft procedure $350

Non-Surgical Periodontal Service

D4341Periodontal scaling and root planing - four or more teeth per quad-rant $75

D4342Periodontal scaling and root planing - one to three teeth per quad-rant $40

D4355full mouth debridement to enable comprehensive evaluation and diagnosis $75

D4910 Periodontal maintenance $45 D5000 – D5899 VI. Prosthodontics (removable)

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ADA CodeADA

DescriptionMember

Pays Complete Dentures (including routine post-delivery care)

D5110 Complete denture - maxillary $400 D5120 Complete denture - mandibular $400 D5130 Immediate denture - maxillary $400 D5140 Immediate denture - mandibular $400

Partial Dentures (including routine post-delivery care)

D5211Maxillary partial denture - resin base (including any conventional clasps, rests and teeth) $400

D5212Mandibular partial denture - resin base (including any conventional clasps, rests and teeth) $400

D5213Maxillary partial denture - cast metal framework with resin denture bases (including any conventional clasps, rests and teeth) $400

D5214Mandibular partial denture - cast metal framework with resin den-ture bases (including any conventional clasps, rests and teeth) $400

D5225Maxillary partial denture - flexible base (including any clasps, rests and teeth) $400

D5226Mandibular partial denture - flexible base (including any clasps, rests and teeth) $400

Adjustments To Dentures D5410 Adjust complete denture - maxillary Nothing D5411 Adjust complete denture - mandibular Nothing D5421 Adjust partial denture - maxillary $40D5422 Adjust partial denture - mandibular $40

Repairs to Complete Dentures D5510 repair broken complete denture base $85D5520 replace missing or broken teeth - complete denture (each tooth) $75

Repairs to Partial Dentures D5610 Repair resin denture base $100 D5620 Repair cast framework $100 D5630 Repair or replace broken clasp $100 D5640 Replace broken teeth - per tooth $75D5650 Add tooth to existing partial denture $85D5660 Add clasp to existing partial denture $85D5670 Replace all teeth and acrylic on cast framework - maxillary $270 D5671 Replace all teeth and acrylic on cast framework - mandibular $270

Denture Rebase Procedures D5710 Rebase complete maxillary denture $125 D5711 Rebase complete mandibular denture $125 D5720 Rebase maxillary partial denture $125 D5721 Rebase mandibular partial denture $125

Denture Reline Procedures2 D5730 Reline complete maxillary denture - (chairside) $125 D5731 Reline complete mandibular denture - (chairside) $125 D5740 Reline maxillary partial denture - (chairside) $125 D5741 Reline mandibular partial denture - (chairside) $125

8201601A45659

ADA CodeADA

DescriptionMember

PaysD5750 Reline complete maxillary denture - (laboratory) $150 D5751 Reline complete mandibular denture - (laboratory) $150 D5760 Reline maxillary partial denture - (laboratory) $150 D5761 Reline mandibular partial denture - (laboratory) $150

Other Removable Prosthetic Services D5850 Tissue conditioning - maxillary $30 D5851 Tissue conditioning - mandibular $30

D5900 – D5999 VII. Maxillofacial Prosthetics – not covered D6000 – D6199 VIII. Implant Services – not covered

D6200 – D6999 IX. Prosthodontics, fixed1 Fixed Partial Denture Pontics

D6210 Pontic - cast high noble metal $350 D6211 Pontic - cast predominantly base metal $350 D6212 Pontic - cast noble metal $350 D6240 Pontic - porcelain fused to high noble metal $350 D6241 Pontic - porcelain fused to predominantly base metal $350 D6242 Pontic - porcelain fused to noble metal $350 D6245 Pontic - porcelain/ceramic $350 D6250 Pontic - resin with high noble metal $350 D6251 Pontic - resin with predominantly base metal $350 D6252 Pontic - resin with noble metal $350 D6608 Onlay - porcelain/ceramic - two surfaces $350 D6609 Onlay - porcelain/ceramic - three or more surfaces $350 D6610 Onlay - cast high noble metal - two surfaces $350 D6611 Onlay - cast high noble metal - three or more surfaces $350 D6612 Onlay - cast predominantly base metal - two surfaces $350 D6613 Onlay - cast predominantly base metal - three or more surfaces $350 D6614 Onlay - cast noble metal- two surfaces $350 D6615 Onlay - cast noble metal - three or more surfaces $350 D6720 Crown - resin with high noble metal $350 D6721 Crown - resin with predominantly base metal $350 D6722 Crown - resin with noble metal $350 D6740 Crown - porcelain/ceramic $350 D6750 Crown - porcelain fused to high noble metal $350 D6751 Crown - porcelain fused to predominantly base metal $350 D6752 Crown - porcelain fused to noble metal $350 D6780 Crown - 3/4 cast high noble metal $350 D6781 Crown - 3/4 cast predominantly base metal $350 D6782 Crown - 3/4 cast noble metal $350 D6783 Crown - 3/4 porcelain/ceramic $350 D6790 Crown - full cast high noble metal $350 D6791 Crown - full cast predominantly base metal $350 D6792 Crown - full cast noble metal $350

Other Fixed Partial Denture Services

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ADA CodeADA

DescriptionMember

PaysD6930 Recement fixed partial denture $30

D6980Fixed partial denture repair as necessitated by restorative material failure $30

D7000 – D7999 X. Oral and Maxillofacial Surgery3

Extractions (Includes local anesthesia, suturing, if needed, and routine postoperative care)

D7111 Extraction of coronal remnants - deciduous tooth $20

D7140Extraction, erupted tooth or exposed root (elevation and/or forceps removal) $40

D7210

Surgical removal of erupted tooth requiring removal of bone and/or sectioning of tooth, and including elevation of mucoperiosteal flap if indicated

$75

D7220 Removal of impacted tooth - soft tissue $100 D7230 Removal of impacted tooth - partial bony $150 D7240 Removal of impacted tooth - complete bony $225

D7241Removal of impacted tooth - complete bony with unusual surgical complications $250

D7250 Surgical removal of residual tooth roots $75 D7286 Biopsy of oral tissue - soft $60

Alveoloplasty - Surgical Preparation of Ridge

D7310Alveoloplasty in conjunction with extractions - four or more teeth or tooth spaces, per quadrant $75

D7311Alveoloplasty in conjunction with extractions - one to three teeth or tooth spaces, per quadrant $40

D7320Alveoloplasty not in conjunction with extractions - four or more teeth or tooth spaces, per quadrant $75

D7321Alveoloplasty not in conjunction with extractions - one to three teeth or tooth spaces, per quadrant $40

Vestibuloplasty D7471 Removal of lateral exostosis (maxilla or mandible) $265 D7472 Removal of torus palatinus $315 D7473 Removal of torus mandibularis $300

Surgical incision D7510 Incision & drainage of abscess - intraoral soft tissue $100

D7960Frenulectomy – also known as frenectomy or frenotomy - separate procedure not incidental to another procedure $190

D7970 Excision of hyperplastic tissue - per arch $125D7971 Excision of pericoronal gingival $100

D8000 – D8999 XI. Orthodontics4

Pre-Orthodontic Treatment Records & Diagnostic Services In-clude:

D0210 Intraoral – complete series of radiographic images Nothing D0330 Panoramic radiographic image Nothing D0470 Diagnostic casts Nothing

Post-Orthodontic Treatment Records Include: D0210 Intraoral – complete series of radiographic images Nothing D0470 Diagnostic casts Nothing

Comprehensive Orthodontic Treatment

10201601A45659

ADA CodeADA

DescriptionMember

Pays

D8070Comprehensive Orthodontic treatment of the transitional dentition - child or adolescent to age 19 $2,350

D8080Comprehensive Orthodontic treatment of the adolescent dentition - adolescent to age 19 $2,350

D8090Comprehensive Orthodontic treatment of the adult dentition - adults, including covered dependent adult children $2,650

D8660 Pre-Orthodontic treatment visit Nothing D8670 Periodic Orthodontic treatment visit (as part of contract) Nothing

D8680Orthodontic retention (removal of appliances, construction and placement of retainer(s)) $125

Adjunctive General Services Unclassified Treatment

D9110 Palliative (emergency) treatment of dental pain - minor procedure5 $20 Anesthesia

D9210 Local anesthesia not in conjunction with outpatient surgical proce-dures $10

D9211 Regional block anesthesia Nothing D9212 Trigeminal division block anesthesia Nothing D9215 Local anesthesia in conjunction with outpatient surgical procedures Nothing D9220 Deep sedation/general anesthesia - first 30 minutes Nothing D9221 Deep sedation/general anesthesia - each additional 15 minutes Nothing D9241 Intravenous conscious sedation/analgesia - first 30 minutes Nothing

D9242Intravenous conscious sedation/analgesia - each additional 15 min-utes Nothing

Professional Visits

D9310 Consultation - diagnostic service provided by Dentist or physician other than requesting Dentist or physician

$45

D9430Office visit for observation (during regularly scheduled hours) - no other services performed $15

D9440 Office visit - after regularly scheduled hours $40 D9450 Case presentation Nothing

Professional Visits D9940 Occlusal guards, by report $245 D9951 Occlusal adjustment - limited $60D9952 Occlusal adjustment - complete $125

Other D9999 Unspecified adjunctive procedure, by report $20

11201601A45659

Footnotes

1 Precious and semi-precious metals and porcelain on molar crowns, if used, will be charged to the patient at the additional cost of the metal used or porcelain.

2 Denture relines, if done within six (6) months of the initial insertion of a denture are considered part of the orig-inal denture service and are included in the denture Copayment; denture relines after six (6) months of the initial insertion of a denture require the additional denture reline Copayment.

3 Member pays lab fees for biopsies and excisions.4 In order to be covered, Orthodontic treatment must be received in one continuous course of treatment; must be

received in consecutive months; and must not exceed 24 consecutive months. Full case fee includes consulta-tion, treatment plan, tooth movement, and retention. Orthodontist may charge Members separately for records, limited to $250.00 per case. The Orthodontic benefit is subject to all Plan limitations.

5 For an emergency oral exam with Palliative Treatment, if treatment includes a listed procedure, then regular Co-payment applies.

6 Carries risk management –CAMBRA (Carries Management By Risk Assessment) is an evaluation of a child’s risk level for caries (decay). Children assessed ass having a “high risk” for caries (decay) will be allowed up to 4 fluoride varnish treatments during the calendar year long with their biannual cleanings; “medium risk” chil-dren will be allowed up to 3 fluoride varnish treatments in addition to their biannual cleanings, and “low risk” children will be allowed up to 2 fluoride varnish treatments in addition to biannual cleanings. When requesting additional fluoride varnish treatments, the provider must provide a copy of the completed American Dental As-sociation (ADA) CAMBRA form (available on the ADA website).

12201601A45659

Introduction to the Blue Shield Enhanced Dental HMO $0

Your interest in the Blue Shield Enhanced Dental HMO $0 is appreciated. Blue Shield of California (Blue Shield) has been serving Californians for over 75 years, and we look forward to serving your dental care needs.

The Blue Shield Enhanced Dental HMO $0 offers you a den-tal Plan with a wide choice of Plan Dental Providers. All Cov-ered Services will be provided by or arranged through your Dental Center.

You will have the opportunity to be an active participant in your own dental care. Blue Shield Enhanced Dental HMO $0 will help you make a personal commitment to maintaining and, where possible, improving your dental health status. Like you, we believe that maintaining a healthy lifestyle and preventing dental illness are as important as caring for your needs when dental problems arise.

Please review this booklet which summarizes the coverage and general provisions of the Blue Shield Enhanced Dental HMO $0.

Blue Shield’s dental plans are administered by a Dental Plan Administrator (DPA), which is an entity that contracts with Blue Shield to administer the delivery of dental services through a network of Plan Dentists. A DPA also contracts with Blue Shield to serve as a claims administrator for the processing of claims for services received from Non-Plan Dentists.

If you have any questions regarding the information in this booklet, need assistance, or have any problems, you may con-tact your Dental Plan Member Services Department at: 1-888-271-4880.

Conditions of CoverageEligibility and Enrollment

1. To enroll and continue enrollment, a Member must meet all of the eligibility requirements of the Plan.

2. Enrollment of Subscribers or Dependents is not effective until Blue Shield of California approves an application and accepts the applicable Dues. Only Blue Shield's Un-derwriting Department can approve applications.

3. An applicant, upon completion and approval by Blue Shield of California of the application, is entitled to the Benefits of this Health Services Agreement (Agreement) upon the effective date.

By completing an application, Subscribers and Depen-dents agree to cooperate with Blue Shield of California by providing, or providing access to, documents and other information that Blue Shield of California may re-quest to corroborate the information that was provided in

the application for coverage. If Subscribers or Depen-dents fail or refuse to provide these documents or infor-mation to Blue Shield of California, coverage under this Plan may be cancelled.

4. The effective date of the Benefits of a newborn child will be the date of birth if the Member contacts Blue Shield of California at the Member Service telephone number listed at the back of this booklet, to have the newborn child added to this Agreement as a Dependent. Such re-quest must be made within 31 days of the newborn child’s date of birth. If a request to add the child as a De-pendent is not made within 31 days of birth, the coverage for that child shall terminate on the 31st day at 11:59 p.m. Pacific Time.

If the Member wishes to add a newborn child as a Depen-dent 32 or more days after birth, coverage will not be retroactive and there will be a gap in coverage. See Para-graph 6 below.

5. The effective date of Benefits for an adopted child will be the date the Subscriber, spouse, or Domestic partner has the right to control the child's health care, if the Member requests the child be added to this Agreement as a De-pendent. Such request must be made within 31 days of the date the Member, spouse, or Domestic Partner has the right to control the child’s health care. If a request to add the child as a Dependent is not made within 31 days of the date the Subscriber, spouse, or Domestic Partner has the right to control the child’s health care, the coverage for that child shall terminate on the 31st day at 11:59 p.m. Pacific Time.

To add a child placed for adoption to this Agreement as a Dependent, the Member must contact Blue Shield of Cal-ifornia at the Customer Service telephone number listed at the back of this booklet. The Customer Service De-partment will advise the Subscriber of the exact process for adding a child placed for adoption as a Dependent, in-cluding, but not limited to, the necessary documentation and how the documentation shall be submitted to Blue Shield of California.

Enrollment requests for an adopted child must be accom-panied by evidence of the Subscriber's, spouse's or Do-mestic Partner’s right to control the child's health care, which includes a facility minor release report, a medical authorization form, or a relinquishment form.

If the Member wishes to add a child placed for adoption as a Dependent 32 or more days after the date the Mem-ber, spouse, or Domestic Partner has the right to control the child’s health care, coverage will not be retroactive and there will be a gap in coverage. See Paragraph 6 be-low.

6. If a court has ordered that you provide coverage for your spouse or Domestic Partner under your health benefit Plan, their coverage will become effective within 31 days of presentation of a court order.

13201601A45659

7. The Member can also add a Dependent under the age 19 as long as they apply during a period no longer than 63 days after any event listed below:

a. Losing Dependent coverage due to:

(i) The termination or change in employment sta-tus of this Dependent or the person through whom this Dependent was covered; or

(ii) The cessation of an employer’s contribution toward an employee or Dependent’s coverage; or

(iii) The death of the person through whom this Dependent was covered as a Dependent; or

(iv) Legal separation or divorce; or

b. Loss of coverage under the Healthy Families Pro-gram, the Access for Infants and Mothers Program or the Medi-Cal Program;

c. Adoption of the child; or

d. The child became a Resident of California during a month that was not the child’s birth month; or

e. The child is born as a Resident of California and did not enroll in the month of birth; or

f. The child is mandated to be covered pursuant to a valid state or federal court order (presentation of a court order by the district attorney, or upon presenta-tion of a court order or request by a custodial party, of Section 3751.5 of the California Family Code.

Please consider your options carefully before failing to maintain or renew coverage for a child for whom you are responsible. If you attempt to obtain new in-dividual coverage for that child, the Dues for the same coverage may be higher than the Dues you pay now.

Limitation of Enrollment1. Members must be Residents of California, live or work in

the Plan Service Area, and must select a Dental Provider who is located sufficiently close to the Member’s home or work address to ensure reasonable access to care, as determined by Blue Shield.

2. Dependent Benefits shall be discontinued as of the fol-lowing, except as specifically set forth in the definition of Dependent in the section entitled Definitions:

a. The date the Dependent child attains age 26.

b. The date the Dependent spouse or Domestic Partner enters a final decree of divorce, annulment or disso-lution of marriage, or termination of domestic part-nership from the Subscriber.

3. If the Subscriber seeks to add a Dependent under age 19 to the Plan other than a Dependent described in the para-graphs 3, 4, 5, or 6 of the section entitled “Eligibility and Enrollment”, this will result in Blue Shield of California

recalculating or reassigning the appropriate Dues based on underwriting review of the Dependent.

4. A Member will also lose eligibility under the Plan, upon 30 days written notice, if they are unable to establish a satisfactory physician-patient relationship after follow-ing the procedures in the Relationship with your Dental Provider section;

Duration of the AgreementThis Agreement shall be renewed upon receipt of prepaid Dues unless otherwise terminated as described herein. Re-newal is subject to Blue Shield of California's right to amend this Agreement. Any change in Dues or Benefits, are effec-tive after 60 days notice to the Subscriber's address of record with Blue Shield of California.

Termination / Reinstatement of the Agreement This Agreement may be rescinded or terminated as follows:

1. Termination by the Subscriber:

A Subscriber desiring to terminate this Agreement shall give Blue Shield of California 30 days written notice.

2. Termination by Blue Shield of California through cancel-lation:

Blue Shield of California may cancel this Agreement im-mediately upon written notice for the following reasons:

a. Fraud or deception in obtaining, or attempting to ob-tain, Benefits under this Agreement;

b. Knowingly permitting fraud or deception by another person in connection with this Agreement, such as, without limitation, permitting someone else to seek Benefits under this Agreement, or improperly seek-ing payment from Blue Shield of California for Ben-efits provided;

Rescission of this Agreement under this section will be permitted under California law, but rescission of this Agreement would not be permitted under Federal law.

Cancellation of the Agreement under this section will ter-minate the Agreement effective as of the date that written notice of termination is mailed to the Subscriber. It is not retroactive to the original effective date of the Agree-ment.

3. Termination by Blue Shield of California if Subscriber moves out of Service Area:

Blue Shield of California may cancel this Agreement upon 30 days written notice if the Subscriber moves out of California. See the section entitled “Transfer of Cov-erage” for additional information.

Within 30 days of the notice of cancellation under sec-tions 3 or 4, above, Blue Shield of California shall refund the prepaid Dues, if any, that Blue Shield of California determines will not have been earned as of the termina-tion date. Blue Shield of California reserves the right to

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subtract from any such Dues refund any amounts paid by Blue Shield of California for Benefits paid or payable by Blue Shield of California after the termination date.

4. Termination by Blue Shield of California due to with-drawal of the Agreement from the market:

Blue Shield of California may terminate this Agreement together with all like Agreements to withdraw it from the market. In such instances you will be given 90 days writ-ten notice and the opportunity to enroll on any other indi-vidual agreement without regard to health status-related factors.

5. Cancellation by Blue Shield for Subscriber’s nonpayment of Dues:

Blue Shield of California may cancel this Agreement for failure to pay the required Dues, when due. If the Agree-ment is being cancelled because you failed to pay the re-quired Dues when due, then coverage will end 30 days af-ter the date for which these Dues are due. You will be li-able for all Dues accrued while this Policy continues in force including those accrued during this 30 day grace pe-riod.

Within five (5) business days of canceling the Agree-ment, the Plan will mail you a Notice Confirming Termi-nation of Coverage, which will inform you of the follow-ing:

a. That the Agreement has been cancelled, and the rea-sons for cancellation; and

b. The specific date and time when coverage for you and all your Dependents ended.

6. Reinstatement of the Agreement after termination for nonpayment:

If the Agreement is cancelled for nonpayment of Dues, Blue Shield of California will permit reinstatement of the Agreement or coverage twice during any twelve-month period, without a change in Dues and without considera-tion of the medical condition of you or any Dependent, if the amounts owed are paid within 15 days of the date the Notice Confirming Termination of Coverage is mailed to you.

If your request for reinstatement and payment of all out-standing amounts is not received within the required 15 days, or if the Agreement is cancelled for nonpayment of Dues more than twice during the preceding twelve-month period, then Blue Shield of California is not required to reinstate you, and you will need to re-apply for coverage. In this case, Blue Shield of California may impose differ-ent Dues and consider the medical condition of you and your Dependents.

Renewal of the Agreement:Blue Shield shall renew this Agreement, except under the fol-lowing conditions:

1. Nonpayment of Dues;

2. Fraud, misrepresentation, or omission;

3. Termination of plan type by Blue Shield of California;

4. Subscriber moves out of the Plan Service Area or the Member is no longer a Resident of California;

5. If a bona fide association arranged for the Subscriber's coverage under this Agreement, when that Subscriber's membership in the association ceases.

DuesMonthly Dues are as stated in the Appendix. Blue Shield of California offers a variety of options and methods by which you may pay your Dues. Please contact Member Service at 1-888-271-4880 to discuss these options or visit the Blue Shield of California internet site at http://www.blueshieldca.com.

Payments by mail are to be sent to:

Blue Shield of CaliforniaP.O. Box 51827

Los Angeles, CA 90051-6127

Additional Dues may be charged in the event that a State or any other taxing authority imposes upon Blue Shield a tax or license fee that is calculated upon base Dues or Blue Shield's gross receipts or any portion of either. Dues increase accord-ing to the Subscriber's age, as stated in the Appendix. Dues may also increase from time to time as determined by Blue Shield of California. You will receive 60 days written notice of any changes in the monthly Dues for this Plan. Service AreaThe Service Area of this Plan is identified in the Plan Dental Directory. Within the Service Area, Members will be entitled to receive all Covered Services specified in the Summary of Benefits. The Plan will not pay for Dental Care Services that are (a) not Covered Services, (b) not provided by, or referred and authorized by the Member's Dental Provider, and/or (c) not referred and authorized by the Plan, where applicable. The Member will be required to pay for the cost of such ser-vices received.

Within the Service Area, Members should contact their as-signed Dental Provider for Emergency Services. Out-of-area Emergency Services are covered by the Plan subject to some limitations, as described in the section entitled “Choice of Dental Provider”.

Choice of Dental ProviderSelecting a Dental Provider A close Dentist - patient relationship is an important element that helps to ensure the best dental care. Each family is there-fore required to select a Dental Provider at the time of enroll-ment. This decision is an important one because your Dental Provider will:

1. Help you decide on actions to maintain and improve your dental health.

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2. Provide, coordinate and direct all necessary covered Den-tal Care Services.

3. Arrange referrals to Plan Specialists when required, in-cluding the prior Authorization you will need.

4. Authorize Emergency Services when appropriate.

The Dental Provider for each Subscriber must be located suf-ficiently close to the Subscriber's home or work address to ensure reasonable access to care, as determined by the Plan.

A Dental Provider must also be selected for a newborn or child placed for adoption if a covered Dependent.

If you do not select a Dental Provider at the time of enroll-ment or seek assistance from the Dental Plan Member Ser-vices Department within 15 days of the effective date of cov-erage, the Plan will designate a temporary Dental Provider for you and your Dependents, and notify you of the designated Dental Provider. This designation will remain in effect until you advise the Plan of your selection of a different Dental Provider.

Changing Dental ProvidersYou or a Dependent may change Dental Providers without cause at the following times:

1. When your change in residence or work address makes it inconvenient to continue with the same Dental Provider;

2. One (1) other time during the Calendar Year.

If you want to change Dental Providers at any of the above times, you may call Dental Member Services at 1-888-271-4880. Before changing Dental Providers you must pay any outstanding Copayment balance owed to your existing Dental Provider. The change will be effective the first day of the month following notice of approval by the Plan.

If your Dental Provider ceases to be in a contracted Dental Plan Administrator’s Provider Network, the Plan will notify you in writing. To ensure continuity of care you will tempo-rarily be assigned to an alternate Dental Provider and you will be asked to select a new Dental Provider. If you do not select a new Dental Provider within the specified time, your alter-nate Dental Provider assignment will remain in effect until you notify the Plan of your desire to select a new Dental Provider.

Continuity of Care by a Terminated ProviderMembers who are being treated for acute dental conditions, serious chronic dental conditions, or who are children from birth to 36 months of age, or who have received Authorization from a now-terminated provider for dental surgery, or another dental procedure as part of a documented course of treatment, can request completion of care in certain situations with a provider who is leaving a contracted Dental Plan Administra-tor's Plan Provider Network. Contact Member Services to receive information regarding eligibility criteria and the pol-icy and procedure for requesting continuity of care from a ter-minated provider.

Continuity of Care for New Members by Non-Contracting ProvidersNewly covered Members who are being treated for acute den-tal conditions, serious chronic dental conditions, or who are children from birth to 36 months of age; or who have received Authorization from a provider for dental surgery or another dental procedure as part of a documented course of treatment can request completion of care in certain situations with a non-contracting provider who was providing services to the Member at the time the Member’s coverage became effective under this Plan. Contact Member Services to receive infor-mation regarding eligibility criteria and the written policy and procedure for requesting continuity of care from a non-con-tracting provider.

Payment of ProvidersBlue Shield contracts with a Dental Plan Administrator to provide services to our Members. A monthly fee is paid to a contracted Dental Plan Administrator for each Member. This payment system includes incentives to a contracted Dental Plan Administrator to manage all Covered Services provided to Members in an appropriate manner consistent with this contract. If you want to know more about this payment sys-tem, contact Dental Plan Member Services at 1-888-679-8928 or talk to your Plan Provider.

A contracted Dental Plan Administrator is responsible for providing Covered Services and/or referring the Member to Plan Specialists and Plan Providers. Your Dental Provider must obtain Authorization from a contracted Dental Plan Ad-ministrator before referring you to providers outside of the Dental Center.

Relationship with Your Dental ProviderThe Dentist - patient relationship you establish with your Dental Provider is very important. The best effort of your Dental Provider will be used to ensure that all Dentally Nec-essary and appropriate professional services are provided to you in a manner compatible with your wishes.

If your Dentist recommends procedures or treatment, which you refuse, or you and the Dental Provider fail to establish a satisfactory relationship, you may select a different Dental Provider. The Plan Member Services can assist you with this selection.

Your Dental Provider will advise you if they believe there is no professionally acceptable alternative to a recommended treatment or procedure. If you continue to refuse to follow the recommended treatment or procedure, the Plan Member Services will assist you in the selection of another Dental Provider.

Repeated failures to establish a satisfactory relationship with a Dental Provider may result in termination of your coverage, but only after you have been given access to other available Dental Providers and have been unsuccessful in establishing a satisfactory relationship. Any such termination will take place in accordance with written procedures established by

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Blue Shield and only after written notice to the Member which describes the unacceptable conduct, provides the Mem-ber with an opportunity to respond and warns the Member of the possibility of termination.

How to Use Your Dental PlanUse of Dental ProviderAt the time of enrollment, you will choose a Dental Provider that will provide and coordinate all covered dental services. You must contact your Dental Provider for all dental care needs including preventive services, routine dental problems, consultation with Plan Specialists, and Emergency Services. The Dental Provider is responsible for providing general Den-tal Care Services and coordinating or arranging for referral to other necessary Plan Specialists. The Plan must authorize such referrals.

To avoid a broken appointment charge, you must always can-cel any scheduled appointments at least 24 hours in advance. Charges are listed in the section entitled “Summary of Bene-fits”.

You should contact Dental Plan Member Services if you need assistance locating a dental Plan Provider in your Service Area. The Plan will review and consider your request for ser-vices that cannot be reasonably obtained in network. If your request for services from a non-Plan Provider is approved, the Plan will pay for Covered Services from the non-Plan Provider.

To obtain Benefits under your plan, you must attend the Den-tal Provider you selected or was designated for you. If for any reason you did not select a Dental Provider, contact your den-tal Member Services at: 1-888-271-4880.

Referral to Plan SpecialistsAll specialty Dental Care Services must be provided by or arranged for by the Dental Provider. Referral by a Dental Provider does not guarantee coverage for the services for which the Member is being referred. The Benefit and eligibil-ity provisions, exclusions, and limitations will apply. Mem-bers may be referred to a Plan Specialist within the Dental Center. However, you may also be referred to a Plan Special-ist outside of the Dental Center if the type of specialty service needed is not available within your Dental Center.

If the Dental Provider determines specialty Dental Care Ser-vices are necessary, they will complete a referral form and you will then be able to schedule an appointment with the specialist. When no Plan Provider is available to perform the needed service, the Dental Provider will refer you to a non-Plan Provider after obtaining Authorization from a contracted Dental Plan Administrator. This Authorization procedure is handled for you by your Dental Provider.

Generally, your Dental Provider will refer you within the net-work of Blue Shield Plan Specialists in your area. After the specialty services have been rendered, the Plan Specialist will provide a complete report to your Dental Provider to ensure your dental record is complete.

Emergency ServicesFor Emergency Services within your Service Area you should first notify your Dental Provider to obtain care, Authorization, or instructions for care prior to actual emergency treatment. If it is not possible to notify your Dental Provider prior to re-ceiving Emergency Services, you must notify your Dental Provider within 24 hours after care is received unless it was not reasonably possible to communicate within this time limit. In such case, notice must be given as soon as possible. Failure to provide notice as stated may result in the services not being covered.

If you are in need of emergency treatment and are outside the geographic area of your designated Dental Provider, you should first contact a contracted Dental Plan Administrator to describe the emergency and receive referral instructions. If a contracted Dental Plan Administrator does not have a con-tracted Dentist in the area, or if you are unable to contact a contracted Dental Plan Administrator, you should contact a Dentist of your choice. You will be directly reimbursed for this treatment up to the maximum allowed under your Plan Benefits. Refer to the section titled “Responsibility for Co-payments, Charges for non-Covered Services and Emergency Claims” within the insert.

NOTE: A contracted Dental Plan Administrator will re-spond to all requests for prior Authorization of services as follows:

for urgent services, as soon as possible to accommo-date the Member’s condition not to exceed 72 hours from receipt of the request;

for other services, within 5 business days from re-ceipt of the request.

If you obtain services without prior Authorization from a con-tracted Dental Plan Administrator, a Dental Plan Administra-tor will retrospectively review the services for coverage as Emergency Services. If a contracted Dental Plan Administra-tor determines that the situation did not require Emergency Services, you will be responsible for the entire cost of the ser-vices. A contracted Dental Plan Administrator will notify the Member of its determination within 30 days from receipt of the claim.

Out-of-Area BenefitsIf a Member receives Emergency Services outside the Service Area, the Member shall be entitled to reimbursement of up to $50 per occurrence for such Covered Dental Services. When-ever possible, the Member should ask the provider to bill the Plan directly.

Payment or reimbursement of Emergency Services provided to a Member will be made after a contracted Dental Plan Ad-ministrator receives documentation of the charges incurred and upon approval by a contracted Dental Plan Administrator of those charges set forth. Except for Emergency Services, as noted above, a Member will be responsible for full payment of dental services rendered outside the Service Area.

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In-Area Benefits (Those received within the Ser-vice Area)Palliative Treatment received in an emergency from a non-Plan Provider will be covered according to the Summary of Benefits, if the Member has attempted but failed to reach his or her designated Dentist during the emergency.

If the Member receives Emergency Services from a non-Plan Provider, a contracted Dental Plan Administrator will retro-spectively review the services provided. If a contracted Den-tal Plan Administrator determines that the situation did not require Emergency Services, the Member will be responsible for the entire cost of the services. A contracted Dental Plan Administrator will notify the Member of its determination within 30 days from receipt of the claim.

Limitation of Member LiabilityWhen a Plan Provider renders Covered Services, the Member is responsible only for the applicable Copayments. Members are responsible for the full charges for any non-Covered Ser-vices they obtain.

If your provider ceases to be a Plan Provider, you will be noti-fied in writing if you are affected. The provider is required to complete any work in progress, after which you must select a new provider. Once provisions have been made for the trans-fer of your care, services of a former Plan Dentist are no longer covered, except as provided for in the sections entitled “Choice of Dental Provider” and “Continuity of Care by a Terminated Provider”.

You will not be responsible for payment, other than Copay-ments, to a former Plan Provider for any Covered Services you receive prior to the effective date of the transfer to a new Dental Provider.

Plan BenefitsThe Benefits available to you under the Plan are listed in the Summary of Benefits. The Copayments for these services, if applicable, are also listed in the Summary of Benefits.

Except as specifically provided herein, services are covered only when rendered by an individual or entity that is licensed or certified by the state to provide health care services and is operating within the scope of that license or certification.

Important InformationThe Dental Care Services described in this booklet are cov-ered only if they are Dentally Necessary and are provided, prescribed, or referred by your Dental Provider and are ap-proved by a contracted Dental Plan Administrator. Coverage for these services is subject to all terms, conditions, limita-tions, and exclusions of this Agreement, and to the general exclusions and limitations set forth in the section entitled “General Exclusions and Limitations”. A contracted Dental Plan Administrator will not pay charges incurred for services without your Dental Provider’s and/or a contracted Dental Plan Administrator’s prior Authorization except for Emer-

gency Services obtained in accordance with the section enti-tled “How to Use Your Dental Plan”.

The determination of whether services are Dentally Necessary or are an emergency will be made by a contracted Dental Plan Administrator. This determination will be based upon the Plan's review consistent with generally accepted dental stan-dards, and will be subject to appeal in accordance with the procedures outlined in the section entitled “Member Services and Grievance Process”.

Member Maximum Lifetime BenefitsThere is no maximum limit on the aggregate payments by the Plan for Covered Services provided under the Plan.

General ProvisionsClaims and Services ReviewBlue Shield and a Dental Plan Administrator reserve the right to review all claims and services to determine if any exclusion or other limitations apply. Blue Shield or a Dental Plan Ad-ministrator may use the services of Dentist consultants, peer review committees of professional societies and other consul-tants to evaluate claims.

Plan Provider NetworkPLEASE READ THE FOLLOWING INFORMATION SO YOU WILL KNOW FROM WHOM OR WHAT GROUP OF PROVIDERS DENTAL CARE MAY BE OBTAINED.

A Dental Plan Administrator has established a network of Dental Providers and other dental health professionals in your Service Area.

The Dental Provider(s) you and your Dependents select will provide telephone access 24 hours a day, 7 days a week so that you can obtain assistance and prior approval of necessary Dental Care Services. The Directory of Dental Providers in your Service Area indicates their location and phone numbers. The list is subject to change without notice.

Please contact your dental Member Services or your selected provider to verify his or her participation.

Independent ContractorsProviders are neither agents nor employees of the Plan but are independent contractors. In no instance shall Blue Shield of California be liable for the negligence, wrongful acts or omis-sions of any person receiving or providing services, including any Dentist, physician, hospital, or other provider or their em-ployees.

Responsibility for Copayments, Charges for Non-Covered Services, and Emer-gency ClaimsMember ResponsibilityThe Member shall be responsible to the Dental Provider and other Plan Providers for payment of the following charges:

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1. Any amounts listed under Copayments in the preceding Summary of Benefits.

2. Any charges for non-Covered Services.

All such Copayments and charges for non-Covered Services are due and payable to the Dental Provider or Plan Providers immediately upon commencement of extended treatments or upon the provision of services. Termination of the Plan shall in no way affect or limit any liability or obligation of the Member to the Dental Provider or other Plan Provider for any such Copayments or charges owing.

Elective Treatment for Non-Covered ServicesWhen the Member and Dentist opt to select a procedure that is more expensive than the covered Benefit, the Member will be responsible for the Copayment of the covered Benefit plus the difference between the Dentist's billed charges for the Covered Service and the selected procedure. If no dental ser-vice appearing on the Summary of Benefits is related to the procedure selected, the service is excluded as listed in the sec-tion entitled “General Exclusions”. In all instances, Benefits will be provided for Dentally Necessary restoration of tooth structure.

Emergency ClaimsIf Emergency Services outside of the Service Area were re-ceived and expenses were incurred by the Member, the Mem-ber must submit a complete claim with the Emergency Ser-vice record (a copy of the Dentist’s bill) for payment to a Dental Plan Administrator, within 1 year after the treatment date.

Please send this information to:

Blue Shield of California

P. O. Box 272590

Chico, CA 95927-2590

If the claim is not submitted within this period, the Plan will not pay for those Emergency Services, unless the claim was submitted as soon as reasonably possible as determined by the Plan. If the services are not pre-authorized, a Dental Plan Ad-ministrator will review the claim retrospectively. If a Dental Plan Administrator determines that the services were not Emergency Services and would not otherwise have been au-thorized by a Dental Plan Administrator, and therefore, are not Covered Services under this Agreement, it will notify the Member of that determination. The Member is responsible for the payment of such Dental Care Services received. A Dental Plan Administrator will notify the Member of its deter-mination within 30 days from receipt of the claim. If the Member disagrees with a Dental Plan Administrator’s deci-sion, the Member may appeal using the procedures outlined in the section entitled “Member Services and Grievance Process”.

Blue Shield OnlineBlue Shield’s internet site is located at http://www.blueshieldca.com. Members using a personal computer and modem with World Wide Web access may view and download healthcare information and software.

General Exclusions and LimitationsGeneral ExclusionsUnless otherwise specifically mentioned elsewhere under this Plan, this Plan does not provide Benefits with respect to:

1. Dental services not appearing on the Summary of Bene-fits;

2. Services of Dentists or other practitioners of healing arts not associated with the Dental Service Plan, except upon referral arranged by a Dental Provider and authorized by the Plan or when required in a covered emergency;

3. Dental treatment that has been previously started by an-other Dentist prior to the participant's eligibility to re-ceive Benefits under this Plan;

4. Dental services performed in a hospital or any related hospital fee;

5. Any procedure not performed in a dental office setting;

6. Procedures that are principally cosmetic in nature, includ-ing, but not limited to, bleaching, veneer facings, crowns, porcelain on molar crowns, personalization or characteri-zation of crowns, bridges and/or dentures;

7. Services, procedures, or supplies which are not reason-ably necessary for the care of the Member’s dental condi-tion according to broadly accepted standards of profes-sional care or which are Experimental or Investigational in Nature or which do not have uniform professional en-dorsement;

8. All prescription and non-prescription drugs;

9. Congenital mouth malformations or skeletal imbalances, including, but not limited to, treatment related to cleft palate, disharmony of facial bone, or required as Orthog-nathic surgery, including Orthodontic treatment, and oral maxillofacial services, associated hospital and facility fees, anesthesia, and radiographic imaging;

10. Any service, procedure, or supply for which the progno-sis for long term success is not reasonably favorable as determined by a Dental Plan Administrator and its dental consultants;

11. Reimbursement to the Member or another dental office for the cost of services secured from Dentists, other than the Dental Provider or other Plan Provider, except:

a. When such reimbursement is expressly authorized by the Plan; or

b. As cited under the Emergency Services and Emer-gency Claims provisions;

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12. Charges for services performed by a Close Relative or by a person who ordinarily resides in the Subscriber's or De-pendent's home;

13. Treatment for any condition for which Benefits could be recovered under any worker’s compensation or occupa-tional disease law, when no claim is made for such Bene-fits;

14. Treatment for which payment is made by any govern-mental agency, including any foreign government;

15. Diagnostic services and treatment of jaw joint problems by any method. These jaw joint problems include such conditions as temporomandibular joint (TMJ) syndrome and craniomandibular disorders or other conditions of the joint linking the jaw bone and the complex of muscles, nerves and other tissues related to that joint;

16. Dental implants (surgical insertion and/or removal), transplants, ridge augmentations, or socket preservation, and any appliance and/or crowns attached to implants;

17. General anesthesia, including intravenous and inhalation sedation, except when of Dental Necessity.

General anesthesia is considered Dentally Necessary when its use is:

a. In accordance with generally accepted professional standards;

b. Not furnished primarily for the convenience of the patient, the attending Dentist, or other provider; and

c. Due to the existence of a specific medical condition.

Written documentation of the medical condition necessi-tating use of general anesthesia or intravenous sedation must be provided by a physician (M.D.) to the Dental Provider and approved by a Dental Plan Administrator.

Patient apprehension or patient anxiety will not constitute Dental Necessity.

Mental disability is an acceptable medical condition to justify use of general anesthesia.

The Plan reserves the right to review the use of general anesthesia to determine Dental Necessity.

18. Precious metals (if used, will be charged to the patient at the Dentist's cost);

19. Removal of 3rd molar (wisdom teeth) other than for Den-tal Necessity. Dental Necessity pertaining to the removal of 3rd molar (wisdom teeth) is defined as a pathological condition which includes horizontal, mesial or distal im-pactions, or cystic sequelae. Removal of wisdom teeth due to pericoronitis alone is not Dentally Necessary;

20. Services of prosthodontists;

21. Services of orthodontists;

22. Referral of a Dependent child age 6 and over to a pe-dodontist (specialist in children's dentistry), unless the

child is mentally disabled and will not allow the general Dentist to treat after two attempts. All such exceptions must be approved by a Dental Plan Administrator;

23. Treatment as a result of Accidental Injury, including set-ting of fractures or dislocation;

24. Charges for second opinions, unless previously autho-rized by a Dental Plan Administrator;

25. Services and/or appliances that alter the vertical dimen-sion, including, but not limited to, full mouth rehabilita-tion, splinting, fillings to restore tooth structure lost from attrition, erosion, or abrasion, appliances or any other method;

26. Services provided to Members by out-of-network Den-tists unless preauthorized by the company, except when immediate dental treatment is required as a result of a dental emergency.

27. Services provided by an individual or entity that is not licensed or certified by the state to provide health care services, or is not operating within the scope of such li-cense or certification, except as specifically stated herein;

28. Replacement of lost, missing, stolen or damaged or pros-thetic device

29. Services arising from voluntary self-inflicted injury whether the patient is sane or insane;

30. House calls for dental services;

31. Training and/or appliances to correct or control harmful habits, including, but not limited to, muscle training ther-apy (myofunctional therapy);

32. Periodontal splinting of teeth by any method including, but not limited to, crowns, fillings, appliances or any other method that splints or connects teeth together;

33. Temporary dental services. Charges for temporary ser-vices are considered an integral part of the final dental service and will not be separately payable;

34. Replacement of existing crown, bridges, or dentures that are less than five (5) years old;

35. Charges for saliva and bacterial testing when caries man-agement procedures D0601, D0602 and D0603 are per-formed;

36. Duplicate dentures, prosthetic devices or any other dupli-cate appliance.

Orthodontic Exclusions1. Treatment for a malocclusion that is not causing diffi-

culty in chewing, speech, or overall dental functioning;

2. Treatment in progress (after banding) at inception of eli-gibility;

3. Surgical Orthodontics incidental to Orthodontic treat-ment;

4. Treatment for myofunctional therapy;

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5. Changes in treatment necessitated by an accident;

6. Treatment for TMJ (Temporomandibular Joint) disorder or dysfunction;

7. Ceramic braces which are considered to be cosmetic;

8. Replacement of lost or stolen appliance or repair of same if broken through no fault of orthodontist;

9. Treatment exceeding twenty-four (24) continuous months;

10. In the event of a Member's loss of coverage for any rea-son, if at the time of loss of coverage the Member is still receiving Orthodontic treatment during the twenty-four (24) month treatment period, the Member and not a con-tracted Dental Plan Administrator will be responsible for the remainder of the cost for that treatment, at the partici-pating Orthodontist's billed charges, prorated for the number of months remaining;

11. If the Member elects to use the Invisalign® system or lin-gual, invisible, sapphire or clear braces, Member pays both the Member cost for standard Orthodontic system of brackets and wires, and the additional costs for the In-visalign® system or lingual, invisible, sapphire or clear braces beyond what Blue Shield and Member would pay for standard Orthodontic system of brackets and wires.

Dental Necessity ExclusionAll services must be Dentally Necessary. The fact that a Den-tist or other plan Provider may prescribe, order, recommend, or approve a service or supply does not, in itself, determine Dental Necessity. Even though it is not specifically listed as an exclusion or limitation, Blue Shield may limit or exclude Benefits for services which are not Dentally Necessary.

Alternate Benefits ProvisionIf dental standards indicate that a condition can be treated by a less costly alternative to the service proposed by the attend-ing Dentist, the Dental Service Plan will pay Benefits based upon the less costly service.

General LimitationsThe following services, if listed on the Schedule of Benefits, will be subject to limitations as set forth below:

1. One (1) in six (6) months:

a) Periodic oral exam;

b) Routine prophylaxis;

c) Fluoride treatment;

d) Bitewing x-rays, maximum four (4) per year;

e) Tissue Conditioning;

f) Recementation if the crown was provided by other than the original Dentist; not eligible if the Dentist is doing the recementation of a service he/she provided within twelve months

g) Periodontal maintenance;

2. One (1) in twelve (12) months:

a) Dentures (complete or partial reline);

b) Oral cancer screening;

c) Topical fluoride varnish (coverage limited to three (3) applications, when used as a therapeutic applica-tion in patients with a moderate-to-high carries risk):

3. One (1) in twenty-four (24) months:

a) Full mouth debridement;

b) Gingival flap surgery per quad;

c) Diagnostic casts;

d) Sealants;

e) Occlusal guards:

4. One (1) in thirty-six (36) months:

a) Mucogingival surgery per area;

b) Osseous surgery per quad;

c) Gingival flap surgery per quad;

d) Gingivectomy per quad;

e) Gingivectomy per tooth;

f) Bone replacement grafts for periodontal purposes per site;

g) Guided tissue regeneration for periodontal purposes per site;

h) Full mouth series and panoramic x-rays

i) Intraoral x-rays – complete series including bitew-ings

5. One (1) in five (5) years:

a) Single crowns and onlays;

b) Single post and core buildups;

c) Crown buildup including pins;

d) Prefabricated post and core;

e) Cast post and core in addition to crown;

f) Complete dentures;

g) Partial dentures;

h) Fixed partial denture (bridge) pontics;

i) Fixed partial denture (bridge) abutments;

j) Abutment post and core buildups;

k) Diagnostic cast:

6. Referral to a specialty care Dentist is limited to Or-thodontics, Oral Surgery, Periodontics, Endodontics and pediatrics.

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7. In the case of a dental emergency involving pain or a condition requiring immediate treatment occurring more than fifty (50) miles from the Member’s home, the Plan covers necessary diagnostic and therapeutic dental proce-dures administered by an out-of-network Dentist up to the difference between the out-of-network Dentist’s charge and the Member’s Copayment up to a maximum of $50 for each emergency visit.

8. Oral Surgery services are limited to removal of teeth, bony protuberances and frenectomy.

9. An Alternate Benefit Provision (ABP) may be applied if a dental condition can be treated by means of a profes-sionally acceptable procedure, which is less costly than the treatment recommended by the Dentist. For example, an alternate benefit of a partial denture will be applied when there are bilaterally missing teeth or more than three (3) teeth missing in one quadrant or in the anterior region. The ABP does not commit the Member to the less costly treatment. However, if the Member and the Dentist choose the more expensive treatment, the Mem-ber is responsible for the additional charges beyond those allowed for the ABP.

10. General or IV sedation is covered for:

a) Three (3) or more surgical extractions;

b) Any number of Dentally Necessary impactions;

c) Full mouth or arch alveoloplasty;

d) Surgical root recovery from sinus;

e) Medical problem contraindicates local anesthesia.

General or IV sedation is not a covered Benefit for den-tal-phobic reasons.

11. Restorations, crowns, and onlays – covered only if neces-sary to treat diseased or accidentally fractured teeth.

12. Root canal treatment – one (1) per tooth per lifetime.

13. Root canal retreatment – one (1) per tooth per lifetime.

14. Pulpal therapy – through age five (5) on primary anterior teeth and through age eleven (11) on primary posterior teeth.

15. For mucogingival surgeries, one (1) site is equal to two (2) consecutive teeth or bounded spaces.

16. Cone Beam CT (D0367) is a benefit only when placing an implant. This procedure cannot be used for Orthodon-tics or Periodontics. This is a once in a lifetime benefit and is limited to projection of upper and lower jaws only.

17. Scaling and root planing – covered once for each of the four quadrants of the mouth in a twenty-four (24) month period. Scaling and root planing is limited to two quad-rants of the mouth per visit

18. Coverage for referral to a pediatric specialty care Dentist is covered up to the age of six (6) and is contingent on Dental Necessity. However, exceptions for physical or

mental handicaps or medically compromised children over the age of six (6), when confirmed by a physician, may be considered on an individual basis with prior ap-proval.

19. Space maintainers – only eligible for Members through age eleven (11) when used to maintain space as a result of prematurely lost deciduous first and second molars, or permanent first molars that have not, or will never de-velop.

20. Payment for Orthodontic treatment is made in install-ments. If for any reason Orthodontic services are termi-nated or coverage is terminated before completion of the approved Orthodontic treatment, the responsibility of the contracted Dental Plan Administrator will cease with payment through the month of termination.

21. Sealants – one (1) per tooth per two (2)-year period through age fifteen (15) on permanent first and second molars.

22. Child fluoride (including fluoride varnish) and child pro-phylaxis – one (1) per six (6) month period through age fifteen (15).

Other ProvisionsException for Other CoverageA Plan Dentist may seek reimbursement from other third party payers for the balance of its reasonable charges for ser-vices rendered under this Plan.

Reductions - Third Party LiabilityIf a Member is injured or becomes ill due to the act or omis-sion of another person (a “third party”), Blue Shield or a con-tracted Dental Plan Administrator shall, with respect to ser-vices required as a result of that injury, provide the Benefits of the Plan and have an equitable right to restitution, reim-bursement or other available remedy to recover the amounts Blue Shield paid for services provided to the Member from any recovery (defined below) obtained by or on behalf of the Member, from or on behalf of the third party responsible for the injury or illness or from uninsured/underinsured motorist coverage.

This right to restitution, reimbursement or other available remedy is against any recovery the Member receives as a re-sult of the injury or illness, including any amount awarded to or received by way of court judgment, arbitration award, set-tlement or any other arrangement, from any third party or third party insurer, or from uninsured or underinsured mo-torist coverage, related to the illness or injury (the “Recov-ery”), without regard to whether the Member has been “made whole” by the Recovery. The right to restitution, reimburse-ment or other available remedy is with respect to that portion of the total Recovery that is due for the Benefits paid in con-nection with such injury or illness, calculated in accordance with California Civil Code Section 3040.

The Member is required to:

22201601A45659

1. Notify Blue Shield or a contracted Dental Plan Adminis-trator in writing of any actual or potential claim or legal action which such Member expects to bring or has brought against the third party arising from the alleged acts or omissions causing the injury or illness, not later than 30 days after submitting or filing a claim or legal ac-tion against the third party; and,

2. Agree to fully cooperate and execute any forms or docu-ments needed to enforce this right to restitution, reim-bursement or other available remedies ; and,

3. Agree in writing to reimburse Blue Shield for Benefits paid by Blue Shield from any Recovery when the Recov-ery is obtained from or on behalf of the third party or the insurer of the third party, or from uninsured or underin-sured motorist coverage; and,

4. Provide a lien calculated in accordance with the Califor-nia Civil Code section 3040. The lien may be filed with the third party, the third party’s agent or attorney, or the court, unless otherwise prohibited by law; and,

5. Periodically respond to information requests regarding the claim against the third party, and notify Blue Shield and a contracted Dental Plan Administrator, in writing, within ten (10) days after any Recovery has been ob-tained.

A Member’s failure to comply with 1 through 5 above, shall not in any way act as a waiver, release, or relinquishment of the rights of Blue Shield or a contracted Dental Plan Adminis-trator.

Reinstatement, Cancellation and Rescis-sion Provisions ReinstatementIf you and your Dependents voluntarily cancelled coverage, you may apply for reinstatement. You or your Dependents must wait the earlier of, 12 months from the date of applica-tion to be reinstated, or at the next Open Enrollment Period. Blue Shield will not consider applications for earlier effective dates.

Cancellation Without CauseThe Plan may be cancelled by the Subscriber at any time pro-vided written notice is given to Blue Shield of California to become effective upon receipt, or on a later date as may be specified by the notice.

Cancellation for Non-Payment of Dues – Notices Blue Shield of California may cancel the Dental Service Plan for non-payment of Dues. If the Subscriber fails to pay the required Dues when due, coverage will end 30 days after the date for which Dues are due. You will be liable for all Dues accrued while this Plan continues in force including those ac-crued during the 30 day grace period. Blue Shield of Califor-nia will mail you a Notice Confirming Termination of Cover-age.

Cancellation/Rescission for Fraud, or Inten-tional Misrepresentations of Material FactBlue Shield of California may cancel or rescind the Dental Service Plan for fraud or intentional misrepresentation of ma-terial fact by the Subscriber, Dependent, or their representa-tive or with respect to coverage of Subscriber or Dependents, for fraud or intentional misrepresentation of material fact.

If you are undergoing treatment for an ongoing condition and the Dental Service Plan is cancelled for any reason, including non-payment of Dues, no Benefits will be provided.

Fraud or intentional misrepresentations of material fact on an application or a health statement may, at the discretion of Blue Shield, result in the cancellation or rescission of the Plan. Cancellations are effective on receipt or on such later date as specified in the cancellation notice. A rescission voids the contract retroactively as if it was never effective; Blue Shield will provide written notice prior to any rescission.

Right of Cancellation If you are making any contributions toward coverage for yourself or your Dependents, you may cancel such coverage to be effective at the end of any period for which Dues have been paid.

Any Dues paid to Blue Shield of California for a period ex-tending beyond the cancellation date will be refunded. You will be responsible to Blue Shield of California for unpaid Dues prior to the date of cancellation.

Blue Shield of California will honor all timely filed claims for Covered Services provided prior to the effective date of can-cellation.

See the Cancellation and Rescission provision for termination for fraud or intentional misrepresentations of material fact.

Termination of BenefitsThere is no right to receive Benefits for services provided fol-lowing termination of the contract. The contract is issued for a one year period.

Blue Shield of California may terminate your Dependent’s coverage for cause immediately upon written notice to you for the following:1. Material information that is false, or misrepresented in-

formation provided on the enrollment application or given to or Blue Shield of California; see the Cancella-tion/Rescission for Fraud, or Intentional Misrepresenta-tions of Material Fact provision;

2. Permitting use of your Subscriber identification card by someone other than yourself or your Dependents to ob-tain services;

3. Obtaining or attempting to obtain services under the con-tract by means of false, materially misleading, or fraudu-lent information, acts or omissions;

4. Abusive or disruptive behavior which: (1) threatens the life or well-being of Blue Shield of California personnel and providers of services, or, (2) substantially impairs the

23201601A45659

ability of Blue Shield of California to arrange for services to the Member, or, (3) substantially impairs the ability of providers to furnish services to the Member or to other patients.

If written application for the addition of a newborn or a child placed for adoption is not submitted to and received by Blue Shield within the 31 days following that Dependent's effective date of coverage, Benefits under the Plan will be terminated on the 31st day at 11:59 p.m. Pacific Time.

Limitations for Duplicate CoverageWhen you are eligible for Medi-CalYour Blue Shield of California plan always provides Benefits first.

When you are a qualified veteranIf you are a qualified veteran your Blue Shield of California plan will pay the reasonable value or Blue Shield of Califor-nia’s or a contracted Dental Plan Administrator’s Allowable Amount for Covered Services provided to you at a Veteran’s Administration facility for a condition that is not related to military service. If you are a qualified veteran who is not on active duty, your Blue Shield of California plan will pay the reasonable value or Blue Shield of California’s, or a con-tracted Dental Plan Administrator’s Allowable Amount for Covered Services provided to you at a Department of Defense facility, even if provided for conditions related to military ser-vice.

When you are covered by another governmental agencyIf you are also entitled to benefits under any other federal or state governmental agency, or by any municipality, county, or other political subdivision, the combined benefits from that coverage and your Blue Shield of California Dental Plan will equal, but not exceed, what Blue Shield of California or a contracted Dental Plan Administrator would have paid if you were not eligible to receive benefits under that coverage (based on the reasonable value or Blue Shield of California or a contracted Dental Plan Administrator’s Allowable Amount).

Contact the Customer Service department at the telephone number shown at the end of this document if you have any questions about how Blue Shield of California coordinates your plan Benefits in the above situations.

Entire Agreement: ChangesThis Agreement, including the appendices, attachments, or other documents incorporated by reference, constitutes the entire Agreement. Any statement made by the Member shall, in the absence of fraud, be deemed a representation and not a warranty. No change in this Agreement shall be valid unless approved by a corporate officer of Blue Shield and unless a written endorsement is issued. No representative has author-ity to change this Agreement or to waive any of its provisions.

Benefits, such as Covered Services, Calendar Year Benefits, Deductible, Copayment, or maximum per Member and family Calendar Year Copayment/Coinsurance responsibility amounts are subject to change at any time. Blue Shield of California will provide at least 60 days written notice of any such changes.

Benefits provided after the effective date of any change will be subject to the change. There is no vested right to obtain Benefits.

Grace PeriodAfter payment of the first Dues, the Subscriber is entitled to a grace period of 30 days for the payment of any Dues due. During this grace period, the Agreement will remain in force. However, the Subscriber will be liable for payment of Dues accruing during the period the Agreement continues in force.

Time Limit on Certain DefensesAfter a Member has been covered under this Agreement for two (2) consecutive years, Blue Shield of California will not use any omission, misrepresentation, or inaccuracy made by the applicant in an individual application to limit, cancel or rescind an Agreement, deny a claim, or raise Dues.

Legal ActionsNo action at law in equity shall be brought to recover on this Policy prior to the expiration of 60 days after written proof of claim has been furnished in accordance with the requirements of this Agreement. No such action shall be brought after the expiration of 3 years after the time written proof of claim is required to be furnished.

Endorsements and AppendicesAttached to and incorporated in this Agreement by reference is the Appendix pertaining to Dues and any endorsements (amendments to this Agreement) that, from time to time, may be issued. Nothing contained in any endorsement shall affect this Agreement, except as expressly provided in the endorse-ment.

NoticesAny notice required by this Agreement may be delivered by United States mail, postage prepaid. Notices to the Member may be mailed to the most current address appearing on the records of Blue Shield of California. Notice to Blue Shield may be mailed to:

Blue Shield of California

50 Beale Street

San Francisco, CA 94105

Commencement or Termination of CoverageWhether this Agreement may provide for a date of com-mencement or termination of any part or all of the coverage herein, such commencement or termination shall be effective

24201601A45659

at 12:01 a.m. Pacific Time of the commencement date and as of 11:59 p.m. Pacific Time of the termination date.

Membership Identification CardsBlue Shield will issue membership identification cards to all Subscribers.

Legal ProcessLegal process or service must be served upon a corporate offi-cer of Blue Shield of California.

Non-AssignabilityNeither the coverage nor any Benefits of this Agreement may be assigned.

NoticeThe Subscriber hereby expressly acknowledges its under-standing that this Agreement constitutes a contract solely be-tween the Subscriber and Blue Shield of California (hereafter referred to as "the Plan"), which is an independent corporation operating under a license from the Blue Cross and Blue Shield Association ("Association"), an Association of inde-pendent Blue Cross and Blue Shield plans, permitting the Plan to use the Blue Shield Service Mark in the State of Cali-fornia and that the Plan is not contracting as the agent of the Association.

The Subscriber further acknowledges and agrees that it has not entered into this Agreement based upon representations by any person other than the Plan and that neither the Associ-ation nor any person, entity or organization affiliated with the Association shall be held accountable or liable to the Sub-scriber for any of the Plan's obligations to the Subscriber cre-ated under this Agreement. This paragraph shall not create any additional obligations whatsoever on the part of the Plan, other than those obligations created under other provisions of this Agreement.

Member Services and Grievance ProcessMember ServicesIf you have a question about services, providers, Benefits, how to use this Plan, or concerns regarding the quality of care or access to care that you have experienced, you may call your dental Member Services Department at:

1-888-271-4880

Member Services can answer many questions over the tele-phone.

You may write to:

Blue Shield of CaliforniaDental Plan Administrator425 Market St., 15th Floor

San Francisco, CA 94105

Note: A Dental Plan Administrator has established a proce-dure for our Members to request an expedited decision. A

Member, physician, or representative of a Member may re-quest an expedited decision when the routine decision making process might seriously jeopardize the life or health of a Member, or when the Member is experiencing severe pain. A Dental Plan Administrator shall make a decision and notify the Member and physician within 72 hours following the re-ceipt of the request. If you would like additional information regarding the expedited decision process, or if you believe your particular situation qualifies for an expedited decision, please contact Dental Member Services Department at the number listed above.

Grievance Process Members, a designated representative, or a provider on behalf of the Member, may contact the Dental Member Services De-partment by telephone, letter, or on-line to request a review of an initial determination concerning a claim or Service. Mem-bers may contact the Dental Member Services Department at the telephone number noted below. If the telephone inquiry to the Dental Member Services Department does not resolve the question or issue to the Member's satisfaction, the Mem-ber may request a grievance at that time, which the Dental Member Services Representative will initiate on the Member's behalf.

The Member, a designated representative, or a provider on behalf of the Member, may also initiate a grievance by sub-mitting a letter or a completed "Grievance Form". The Mem-ber may request this Form from the Dental Member Services Department. If the Member wishes, the Dental Member Ser-vices staff will assist in completing the grievance form. Com-pleted grievance forms must be mailed to a contracted Dental Plan Administrator at the address provided below. The Mem-ber may also submit the grievance to the Dental Member Ser-vices Department on-line by visiting http://www.blueshieldca.com.

1-888-271-4880Blue Shield of CaliforniaDental Plan Administrator

425 Market Street, 15th FloorSan Francisco, CA 94105

A contracted Dental Plan Administrator will acknowledge re-ceipt of a written grievance within 5 calendar days. Griev-ances are resolved within 30 calendar days.

The grievance system allows Members to file grievances for at least 180 days following any incident or action that is the subject of the enrollee's dissatisfaction. See the previous Member Services section for information on the expedited decision process.

Department of Managed Health Care ReviewThe California Department of Managed Health Care is re-sponsible for regulating health care service plans. If you have a grievance against your health plan, you should first tele-phone your health Plan at 1-888-271-4880 and use your health Plan’s grievance process before contacting the Depart-ment. Utilizing this grievance procedure does not prohibit

25201601A45659

any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emer-gency, a grievance that has not been satisfactorily resolved by your health Plan, or a grievance that has remained unresolved for more than 30 days, you may call the Department for assis-tance.

You may also be eligible for an independent medical review (IMR). If you are eligible for IMR, the IMR process will pro-vide an impartial review of medical decisions made by a health Plan related to the medical necessity of a proposed ser-vice or treatment, coverage decisions for treatments that are Experimental or Investigational in Nature and payment dis-putes for emergency or urgent medical services. The Depart-ment also has a toll-free telephone number (1-888-HMO-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The Department’s Internet Web site (http://www.hmohelp.ca.gov) has complaint forms, IMR ap-plication forms and instructions online.

In the event that Blue Shield should cancel or refuse to renew the enrollment for you or your Dependents and you feel that such action was due to reasons of health or utilization of Ben-efits, you or your Dependents may request a review by the Department of Managed Health Care Director.

Confidentiality of Personal and Health Informa-tionBlue Shield of California protects the confidentiality/privacy of your personal and health information. Personal and health information includes both medical information and individu-ally identifiable information, such as your name, address, tele-phone number, or social security number. Blue Shield will not disclose this information without your authorization, ex-cept as permitted by law.

A STATEMENT DESCRIBING BLUE SHIELD’S POLICIES AND PROCEDURES FOR PRESERVING THE CONFIDENTIALITY OF MEDICAL RECORDS IS AVAILABLE AND WILL BE FURNISHED TO YOU UPON REQUEST.

Blue Shield’s policies and procedures regarding our confiden-tiality/privacy practices are contained in the “Notice of Pri-vacy Practices”, which you may obtain either by calling the Member Services at the number listed in the back of this booklet, or by accessing Blue Shield of California’s Internet site located at http://www.blueshieldca.com and printing a copy.

If you are concerned that Blue Shield may have violated your confidentiality/privacy rights, or you disagree with a decision we made about access to your personal and health informa-tion, you may contact us at:

Correspondence Address:

Blue Shield of California Privacy OfficialP.O. Box 272540

Chico, CA 95927-2540

Free Telephone:

1-888-266-8080

Email Address:BlueShieldca_Privacy@blueshieldca.com

Access to InformationBlue Shield of California may need information from medical providers, from other carriers or other entities, or from you, in order to administer Benefits and eligibility provisions of this Agreement. You agree that any provider or entity can dis-close to Blue Shield of California that information that is rea-sonably needed by Blue Shield of California. You agree to assist Blue Shield of California in obtaining this information, if needed, (including signing any necessary authorizations) and to cooperate by providing Blue Shield of California with information in your possession. Failure to assist Blue Shield of California in obtaining necessary information or refusal to provide information reasonably needed may result in the de-lay or denial of Benefits until the necessary information is re-ceived. Any information received for this purpose by Blue Shield of California will be maintained as confidential and will not be disclosed without your consent, except as other-wise permitted by law.

Public Policy Participation ProcedureThis procedure enables you to participate in establishing pub-lic policy of Blue Shield of California. It is not to be used as a substitute for the grievance procedure, complaints, inquiries, or requests for information.

Public policy means acts performed by a plan or its employ-ees and staff to assure the comfort, dignity, and convenience of patients who rely on the plan’s facilities to provide Dental Care Services to them, their families, and the public (Califor-nia Health and Safety Code, Section 1369).

At least one third of the Board of Directors of Blue Shield is comprised of Subscribers who are not employees, providers, subcontractors or group contract brokers and who do not have financial interests in Blue Shield. The names of the members of the Board of Directors may be obtained from:

Sr. Manager, Regulatory FilingsBlue Shield of California

50 Beale StreetSan Francisco, CA 94105

Phone Number: 1-415-229-5065

Please follow the following procedure:

1. Your recommendations, suggestions or comments should be submitted in writing to the Sr. Manager, Regulatory Filings, at the above address, who will acknowledge re-ceipt of your letter;

2. Your name, address, phone number, Subscriber number and group number should be included with each commu-nication;

3. The policy issue should be stated so that it will be readily

26201601A45659

understood. Submit all relevant information and reasons for the policy issue with your letter;

4. Policy issues will be heard at least quarterly as agenda items for meetings of the Board of Directors. Minutes of Board meetings will reflect decisions on public policy is-sues that were considered. If you have initiated a policy issue, appropriate extracts of the minutes will be fur-nished to you within 10 business days after the minutes have been approved.

DefinitionsTerms used throughout this Evidence of Coverage are defined as follows:

Accidental Injury - definite trauma resulting from a sudden, unexpected and unplanned event, occurring by chance, caused by an independent external source.

Allowable Amount - the amount a Plan Provider agrees to accept as payment from a contracted Dental Plan Administra-tor or the billed amount for non-Plan Dentists.

Alternate Benefit Provision (ABP) - a provision that allows benefit paid to be based on an alternate procedure, which is professionally acceptable and more cost effective.

Authorization - the procedure for obtaining the Plan's prior approval for all services provided to Members under the con-tract other than your Dental Provider and Emergency Ser-vices.

Benefits (Covered Services) - those services which a Mem-ber is entitled to receive pursuant to the terms of this Agree-ment.

Calendar Year - a period beginning at 12:01 A.M. on Janu-ary 1 and ending at 12:01 A.M. January 1 of the next year.

Close Relative - the spouse, Domestic Partner, child, brother, sister or parent of a Subscriber or Dependent.

Copayment – the amount that a Member is required to pay for certain Covered Services after meeting any applicable De-ductible.

Covered Services (Benefits) - those services which a Mem-ber is entitled to receive pursuant to the terms of this Agree-ment.

Deductible – the Calendar Year amount you must pay for specific Covered Services that are a benefit of the Plan before you become entitled to receive certain Benefit payments from the Plan for those services.

Dental Care Services - necessary treatment on or to the teeth or gums, including any appliance or device applied to the teeth or gums, and necessary dental supplies furnished inci-dental to Dental Care Services.

Dental Center - a Dentist or a dental practice (with one or more Dentists) which has contracted with a Dental Plan Ad-ministrator to provide dental care Benefits to Members and to diagnose, provide, refer, supervise and coordinate the provi-

sion of all Benefits to Members in accordance with this Agreement.

Dental Necessity (Dentally Necessary) – Benefits are pro-vided only for services that are Dentally Necessary as defined in this section.

1. Services which are of Dental Necessity include only those which have been established as safe and effective and are furnished in accordance with generally accepted national and California dental standards which, as deter-mined by a contracted Dental Plan Administrator, are:

a. Consistent with the symptoms or diagnosis of the condition; and

b. Not furnished primarily for the convenience of the Member, the attending Dentist or other provider; and

c. Furnished in a setting appropriate for delivery of the Service (e.g., a Dentist’s office).

2. If there are two (2) or more Dentally Necessary services that can be provided for the condition, Blue Shield will provide Benefits based on the most cost-effective Ser-vice.

Dental Plan Administrator (DPA) – a dental care service plan licensed by the California Department of Managed Health Care, which contracts with Blue Shield to administer delivery of dental services through a network of Plan Den-tists. A DPA also contracts with Blue Shield to serve as a claims administrator for the processing of claims for services received from Non-Plan Dentists.

Dental Provider (Plan Provider) - a Dentist or other provider appropriately licensed to provide Dental Care Ser-vices who contracts with a Dental Center to provide Benefits to Plan Members in accordance with this Agreement.

Dental Service Plan (Plan) - the Plan issued by Blue Shield to the contract holder that establishes the Benefits that Mem-bers are entitled to receive from the Plan.

Dentist - a duly licensed Doctor of Dental Surgery or other practitioner who is legally entitled to practice dentistry in the state of California.

Dependent —

1. A Subscriber's legally married spouse or Domestic Part-ner who is:

a. A Resident of California (unless a full-time student); and

b. Not covered for Benefits as a Subscriber; and

c. Not legally separated from the Subscriber; or

2. A Subscriber's Domestic Partner who is:

a. Not covered for Benefits as a Subscriber; and

b. A Resident of California.

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3. a child of, adopted by, or in legal guardianship of the Subscriber, spouse or Domestic Partner, who is unmar-ried and is not in a domestic partnership. This category includes any stepchild or child placed for adoption or any other child for whom the Subscriber, spouse, or Domestic Partner has been appointed as a non-temporary legal guardian by a court of appropriate legal jurisdiction, who is not covered for Benefits as a Subscriber and who is less than 26 years of age (or less than 18 years of age if the child has been enrolled as a result of a court ordered non-temporary legal guardianship) and who has been enrolled and accepted by the Plan as a Dependent and has main-tained membership in accordance with the contract.

Note: Children of Dependent children (i.e. grandchildren of the Subscriber, spouse, or Domestic Partner) are not Depen-dents unless the Subscriber, spouse, or Domestic Partner has adopted or is the legal guardian of the grandchild.

4. If coverage for a Dependent child would be terminated because of the attainment of age 26, and the Dependent child is disabled, Benefits for such Dependent child will be continued upon the following conditions:

a) the child must be chiefly dependent upon the Sub-scriber, spouse, or Domestic Partner for support and maintenance;

b) the Subscriber, spouse, or Domestic Partner must submit to Blue Shield a physician's written certifica-tion of disability within 60 days from the date of the Employer's or Blue Shield's request; and

c) thereafter, certification of continuing disability and dependency from a physician must be submitted to Blue Shield on the following schedule:

(i) within 24 months after the month when the De-pendent child’s coverage would otherwise have been terminated; and

(ii) annually thereafter on the same month when certification was made in accordance with item (1) above. In no event will coverage be contin-ued beyond the date when the Dependent child becomes ineligible for coverage for any reason other than attained age.

Domestic Partner - an individual who is personally related to the Subscriber by a registered domestic partnership. Both persons must have filed a Declaration of Domestic Partner-ship with the California Secretary of State. California state registration is limited to same sex domestic partners and only those opposite sex partners where one partner is at least 62 and eligible for Social Security based on age. The domestic partnership is deemed created on the date the Declaration of Domestic Partnership is filed with the California Secretary of State.

Dues - the monthly pre-payment that is made to the Plan on behalf of each Member.

Emergency Services – Services provided for an unexpected dental condition manifesting itself by acute symptoms of suf-ficient severity (including severe pain) that the absence of im-mediate medical attention could reasonably be expected to result in any of the following:

1. placing the patient’s health in serious jeopardy;

2. serious impairment to bodily functions;

3. serious dysfunction of any bodily organ or part.

4. subjecting the member to undue suffering

Endodontics - Dental Care Services specifically related to necessary procedures for treatment of disease of the pulp chamber and pulp canals, not requiring hospitalization.

Experimental or Investigational in Nature — any treat-ment, therapy, procedure, drug or drug usage, facility or facil-ity usage, equipment or equipment usage, device or device usage, or supplies which are not recognized in accordance with generally accepted professional medical/dental standards as being safe and effective for use in the treatment of the ill-ness, injury, or condition at issue. Services which require ap-proval by the Federal government or any agency thereof, or by any State government agency, prior to use and where such approval has not been granted at the time the services or sup-plies were rendered, shall be considered Experimental or In-vestigational in Nature. Services or supplies which them-selves are not approved or recognized in accordance with ac-cepted professional medical/dental standards, but nevertheless are authorized by law or by a government agency for use in testing, trials, or other studies on human patients, shall be considered Experimental or Investigational in Nature.

Member - either a Subscriber or Dependent.

Non-Plan Dentist – a Dental Center, Plan Specialist, or other Dental Provider who has not signed a service contract with a contracted Dental Plan Administrator to provide dental ser-vices to Subscribers.

Open Enrollment Period – that period of time set forth in the contract during which eligible individuals and their De-pendents may enroll in the Plan.

Oral Surgery - Dental Care Services specifically related to the diagnosis and the surgical and adjunctive treatment of dis-eases, injuries and defects of the mouth, jaws and associated structures.

Orthodontics (Orthodontic) - Dental Care Services specifi-cally related to necessary services for the treatment for maloc-clusion and the proper alignment of teeth.

Palliative Treatment - therapy designed to relieve or reduce intensity of uncomfortable symptoms but not to produce a cure.

Pedodontics - Dental Care Services related to the diagnosis and treatment of conditions of the teeth and mouth in chil-dren.

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Periodontics - Dental Care Services specifically related to necessary procedures for providing treatment of disease of gums and bones supporting the teeth, not requiring hospital-ization.

Plan - the Blue Shield DHMO Plan.

Plan Dentist - a Dental Center, Plan Specialist, or other Den-tal Provider who has an agreement with a contracted Dental Plan Administrator to provide Plan Benefits to Members.

Plan Specialist - a Dentist who is licensed or authorized by the State of California to provide specialized Dental Care Ser-vices as recognized by the appropriate specialty board of the American Dental Association, and, who has an agreement with a contracted Dental Plan Administrator to provide Cov-ered Services to Members on referral by Dental Provider.

Prosthesis - an artificial part, appliance or device used to re-place a missing part of the body.

Prosthodontics - Dental Care Services specifically related to necessary procedures for providing artificial replacements for missing natural teeth.

Resident of California - an individual who spends in the ag-gregate more than 180 days each year within the State of Cali-fornia and has not established a permanent residence in an-other state or country.

Service Area - that geographic area served by the Plan.

Subscriber - an individual who satisfies the eligibility re-quirements of this Agreement, and who is enrolled and ac-cepted by the Plan as a Subscriber, and has maintained Plan membership in accord with this Agreement.

Treatment in Progress - partially completed dental proce-dures including prepped teeth, root canals in process of treat-ment, and full and partial denture cases after final impressions have been taken. Ongoing Orthodontic cases are not consid-ered Treatment in Progress under this definition.

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Notice of the Availability of Language Assistance Services

30

______________________________________________________________________________________________

IN WITNESS WHEREOF, this Agreement is executed by Blue Shield of California through its duly

authorized Office, to take effect on the Subscriber's effective date.

31

Dental Customer Service Telephone Numbers:Blue Shield of CaliforniaDental Plan Administrator

1-888-679-8928

Blue Shield of California1-888-271-4880

Dental Customer Service Correspondence Address:Blue Shield of CaliforniaDental Plan AdministratorDental Customer Service

425 Market Street, 15th FloorSan Francisco, CA 94105

Claims for all Covered Services should be sent to:Blue Shield of California

P. O. Box 2722590Chico, CA 95927-2590

(Intentionally left blank)