ENGLISH Gestion Calidad
Transcript of ENGLISH Gestion Calidad
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ISO 9001 and ISO 140guidelin
in business manageme
QUALITY SYSTEM AND HACCPBanja Luka, May, 2003
Olga Martín-Bello
University of Lleid
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Standardization = Systematization
A priority in management strategies
A safeguard of the performance of
policy, rules and requirements
A tool for continuous improvement
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tegrated management systems advantag
Improve customer, society and personnel satisfaction.
Improve internal running and organizing systems. Saving costs.
Based on a recognized model internationally accepted.
Improve the external image of the organization.
Let open new markets.Standardize the performance of the regulations.
Define and improve processes.
Facilitate identification and solve real or potential problems.Let getting financial support from different Administrations.
Decrease the cost of insurance policy.
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MANAGEMENT SYSTEMS
PLANMANAGEMENT RESPONSIBILITY
Policy Resources Representative Review
CHECK INTERNAL AUDITS
DO
ACTREVENTIVE &CORRECTIVE
ACTIONS
QUALITY SYSTEM
DOCUMENTS PERSONNE
ControlUp to date Training
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Quality management process model
(ISO 9001:2000)
CONTINUAL IMPROVEMENT OF THE MANAGEMENT SYSTEM
Customer
Requirements
Customer
Satisfaction
Managementresponsibility
Product
realization
Resourcesmanagement
Measurement,analysis,
improvement
ProductOutput
Activities that add value
Flux of information
Input
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Model of environmental manageme
system (ISO 14001)CONTINUOUS
IMPROVEMENT
ENVIRONMENTAL
POLICY
PLANNING
APPLICATION
CHECKING
MANAGEMENT
REVIEW
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Environmental protection,
is it needed?
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Objectives for environmental protectio
Sustainable management of natural resources
Integrated fight against pollution andreduction of wastes
Promotion of reuse and recycling
Rationalization of production and energy
consumption
Changing consumption behavior
Improving public health
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Factors for promoting business
environmental policy Legal obligation
Pressure from society Image Improvement
Market exigency Improvement of profitability
Advantage from competitors Tax exemptions
Financial support and incentives
Avoiding punishments and sanctions
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Common requirements on ISO 9001 and ISO14001 guidelines
Environ. manag. systemdocumentation
Control of documentsControl of records
4.4.4
4.4.54.5.3
4.2 cumentation
requirements
General requirements4.14.1neral requirementsEnviron. manag. syste44ality manag. system
Definitions33ms and definitions
Normative reference22rmative reference
Scope11pe
Introduction0oduction
RequirementChapter Chapter uirement
ISO 14001:1996ISO 9001:2000
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Structure & responsibility 4.4.15anag. Responsibility
Management review 4.6 5.6 anagement review
General requirement Structure & responsibility
Communication
4.14.4.1
4.4.3
5.5 esponsibility, authority & communication
Planning4.35.4anning
Environmental policyStructure & responsibility
4.2 4.4.1
5.3uality policy
Environmental aspectsLegal & other requireme4.3.14.3.25.2 ustomer requirement
Environmental policyStructure & responsibility
4.2 4.4.1
5.1eneral requirement
RequirementChapter Chapter equirement
ISO 14001:1996ISO 9001:2000
Common requirements onISO 9001 and ISO 14001 guidelines
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Training, awareness &competence
4.4.26.4rk environment
Structure & responsibility 4.4.16.3rastructure
Structure & responsibility Training, awareness &competence
4.4.14.4.26.16.2viding resourcesman resources
Structure & responsibility 4.4.16source management
RequirementChapter Chapter quirement
ISO 14001:1996ISO 9001:2000
Common requirements onISO 9001 and ISO 14001 guidelines
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Monitoring & measuremen4.5.17.6 ntrol of measuring &monitoring devices
Operational control4.4.67.5 duction & servicesoperations
Operational control4.4.67.4chasing Operational control4.4.67.3ign and development
Environmental aspectsLegal & other requirementOperational controlCommunication
4.3.14.3.24.4.64.4.3
7.2 tomer-related processes
Operational control4.4.67.1nning
Implementation & operat 4.47duct realization
RequirementChapter Chapter uirement
ISO 14001:1996ISO 9001:2000
Common requirements onISO 9001 and ISO 14001 guidelines
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Environmental policy
Environ. manag. programNon-conformance, correctiv preventive action
4.2
4.3.44.5.2
8.5 rovement
Monitoring & measurement4.5.18.4ta analysis
Non-conformance, correctivpreventive action
Emergency plan & response
4.5.2
4.4.7
8.3ntrol of nonconformity
Monitoring & measurementEnviron. manag. Syst. Audit
4.5.14.5.4
8.2 asurement &monitoring
Monitoring & measurement4.5.18.1neral requirements
Checking & correct. Actio4.5 8asurement, analysis &improvement
RequirementChapter Chapter uirement
ISO 14001:1996ISO 9001:2000
Common requirements onISO 9001 and ISO 14001 guidelines
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ISO 9001
Customer contract
Quality of product
Customer satisfaction
Differences between ISO 9001 and
ISO 14001
ISO 14001
Regulatory compliance
Emergency system
Environmental impact
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Integrated quality and
environmental management systemQuality
management
system
Environmentalmanagement
systemINTEGRATEDSYSTEM
SYNERGY
ISO 9001Qualitymanagement
systemcertification
ISO 14001Environmentalmanagement
systemcertification
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Integrated quality and
environmental management systemeneral principles
Compromise of the
whole organization
Preventive character PDCA Methodology
Elements
Requirements
Procedures
Measurement index
Main difficulties:
No-Training Non-Awareness
M i t f lit i t l d
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Main aspects of quality, environmental and
integrated management systems
Resourceoptimization
Better organizationBetter coordination
A jointsystem
grated
ISO140
199
Improveefficiency- Answer to societydemands
- Avoiding fines
Compliancelegal and
internal
requirement
Environm.respectironment
ISO
900
200
Improve sales- Association to
providers- Fidelity
- Customer
satisfaction- Competitiveness
improvement
Compliance
consumers
requirement
Customer
satisfactionlity
GuiSaving
costs
AdvantagesDefinitionObjectiveagement
tem
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rocess for an integrated management progr
DiagnosticRequirement identification Definition of strategic objectives
Definition of processes mapEstablishment of efficacy indexes
Documental developmentQuality and Environmental planning processes
ont. improvement programMeas. customer satisfaction
uto evaluation and improvement
management
System implantationPersonnel formationFollowing efficacy indexes
Internal audit
Integrated system certification
I d
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Integrated management system.
Manual of the management system
Chapter 1. Management system
Chapter 2. Management policy
Chapter 3. Organization & responsibility
Chapter 4. Documentation control
Chapter 5. Internal audits
Chapter 6. Record of the management system
Chapter 7. Training
Chapter 8. Preventive and corrective actions
Chapter 1. Management system
Chapter 2. Management policy
Chapter 3. Organization & responsibility
Chapter 4. Documentation control
Chapter 5. Internal audits
Chapter 6. Record of the management system
Chapter 7. Training
Chapter 8. Preventive and corrective actions
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Integrated management system.
Quality management manual (ISO 9001)
Chapter 4. Quality management system
Chapter 5. Responsibility of the manager
Chapter 6. Resources management
Chapter 7. Product realization
Chapter 8. Measurement, analysis & improvemen
Chapter 4. Quality management system
Chapter 5. Responsibility of the manager
Chapter 6. Resources management
Chapter 7. Product realizationChapter 8. Measurement, analysis & improvemen
I t t d t t
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Chapter 1. General requirementsChapter 2. Environmental policy
Chapter 3. PlanningChapter 4. Implantation and operating
Chapter 5. Checking and corrective actionsChapter 6. Manager review
Chapter 1. General requirementsChapter 2. Environmental policy
Chapter 3. PlanningChapter 4. Implantation and operating
Chapter 5. Checking and corrective actionsChapter 6. Manager review
Integrated management system.vironmental management manual (ISO 1400
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Principles of ISO 19011
Related to auditorsEthic behavior
Clarity of communication
Right mind
Related to audits Independency
Objectivity
Feasible
conclusions
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Chapters of ISO-19011
Scope
Normative reference
Terms and definitions
Principles of audit
Management of an audit program
Audit activities
Competency and evaluation of auditors.
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Competency of auditors
Environment
Specific knowledgeon quality
(7.3.3)
GeneralGeneralknowledgeknowledge(7.3.1, 7.3.2)(7.3.1, 7.3.2)
Specific knowledgeon environment
(7.3.4)
Quality
EducationWork
experience
Audit
experience
Specific training as
auditor (7.4)
Personal capabilities(7.2)
ISO 9001 and ISO 14001 for
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ISO 9001 and ISO 14001 for
satisfied and healthy consumers
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H V A L A !