ENGLISH FOR TRAVEL AND TOURISM
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Transcript of ENGLISH FOR TRAVEL AND TOURISM
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ENGLISH FOR TRAVEL AND TOURISM
STEWARDESS
EFI PUSPITASARI
E1D 007 023
VIA REGULAR
FACULTY OF TEACHER TRAINING AND EDUCATION
MATARAM UNIVERSITY
2010
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STEWARDESS
Stewardess or Flight Attendant is a person who assists and attends to the needs of
passengers on commercial flight. To know more about the job of a stewardess, here are some
data from a stewardess which are obtained from my interview with:
Interviewee : Putri Paradisa Hakim
Age : 21 years old
Hometown : Mataram-NTB
Current address : Jakarta
Job : Stewardess at Lion Air
A. JOB DESCRIPTION
Place of work : Lion Air
Position : Junior Stewardess
Duties and Responsibilities :
The main responsibilities of a stewardess are service and safety. A stewardess has to keep
passengers safety by telling the passengers any prohibition when they are on flight.
Stewardess also has to manage how to make all passengers feel comfort on the aircraft by
giving good services to them. These responsibilities should be allowed by all stewardesses
because these responsibilities are the important point to make the passengers enjoy use Lion
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Air as their transportation to go somewhere. Below are the list of duties and responsibilities of
a Lion Airs stewardess.
Attend crew briefing
Check and report
emergency equipments
checklist to FA
Check, prepared and report
to FA:
- AFT Galley
Catering
Service equipments
- AFT Lavatory
Amenities
Pax call
- Cabin
Seats
PSU
Windows Headrack
Security Check
Report to FA Cabin Ready
for Boarding
Special handling
Standby at duty area
Greeting/Assist Pax
Post Flight / Transit Stop
Be alert with the transit pax
(remain on board) & their
luggage (must be take a
long)
Take position near exit doors
if A/C will refuel
Announcements refueling
procedures
Waiting for change crew
Operate Pram:
Boarding music Pram/Announce boarding
announcement
Standby at duty area
Greeting/Assist pax
Distribute infant life vest
and infant seat belt at duty
area
Briefing exit row seating
and special pax at duty
area
Account, cross checked
and report total pax on
board to FA1
Check, recheck and report
cabin, lavatory, galley
secure to FA1
Receive command from
PIC close the door, slide
arm and cross checked
Close door, arm & crosschecked slide
Report slide arm to FA1 by
interphone
Take off position (one
minute silent review)
Note: FA1 :
AFT : (adv.) near or towards the back part of a aircraft
PAX :
PSU :
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B. LANGUAGE FUNCTION
There are a lot of words, phrases, terms and expressions are commonly used by a
stewardess on an aircraft. Here are some phrases that usually used by stewardess; take off,
landing, board, on board, boarding, runway, aisle, taxi. Here are the explanation of them.
Take offis a term used in the flight when the aircraft is ready to fly.
Landingis a term used in the flight
Boardis a term
On boardis a term
Boardingis a term
Runway is a term
Aisle is a term
Taxi is a term
To understand the use of words, phrases, terms and expressions that commonly used by
stewardess, below are the description on situation and the use of them.
1. Boarding Announcement
In boarding announcement, a stewardess has to give a welcoming greeting when the passengers
are entering the plane. There is the boarding announcement that stewardess should say:
Good morning/afternoon/evening/ladies and gentlemen.
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Welcome on board (B 737) LION AIR.
For safety reason, please put your cabin luggages under your seat or in the over head rack.
Please ensure that your cabin luggages are prohibited in the escape route and the
emergency exits, if you have any difficulties in putting your cabin luggages, our flight
attendant (stewardess) will be glad to assist you.
Have a very pleasant flight with LION AIR
And thank you for your cooperation
2. Welcome and Flight Information
When the passengers are already get into the aircraft, the stewardess have to welcoming them
with the information about the aircraft. She also must tell the passengers about regulation and
prohibition on the aircraft. Here is what a stewardess should say in Welcome and Flight
Information section.
Good morning/afternoon/evening/ladies and gentlemen.
Welcome on Board LION AIR B.737, Flight Number JT . With destination to .. and will
transit to The flying time to .. will be approximately .. hour/hours and .. minutes,
and this aircraft will be flying with the altitude of .. feet above sea level.
We would like to inform you that this is a No Smoking Flight. (smoking is allowed after the
No Smoking sign has been switch off)
Please fasten your seat belt. Put your seat back in the upright positions, return your arm
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rest and lock your tray table in place before taking off.
If you need any assistance, please do not hesitate to call our Flight Attendant.
On behalf of LION AIR, the pilot In Commands for today is Captain .. and all the crew
wish you a very pleasant flight.
Thank you for flying with LION AIR.
3. Safety Demonstration
After Welcome and Flight Information section, the stewardess has to demonstrate the safety
demonstration. In safety demonstration, there are lots of phrases and expressions that a
stewardess has say and inform to all passengers.
Ladies and Gentlemen. May we have your attention please. According to the Civil Aviation
Safety Regulation, our Flight Attendant will show you and demonstrate how to use of the : Seat
belt, Oxygen Mask, Emergency Exits, Live Vest and Safety Card.
At this time your seat belt must be fasten. To fasten the seat belt. Attached the two buckle
flap together. To tighten, pull the straps. To unfasten the seat belt, lift the buckle flap.
Should there be a sudden drop in cabin pressure, the oxygen mask like this will appear
within reach. Pull the mask toward you for the flow of oxygen and don the mask, covering
nose and mouth. Adjust the headband, then breath normally. Passengers travelling with
children, or with person reduce mobility should put on their own mask first then help them.
This aircraft Boeing 737 consist of six emergency exits:
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2 emergency exit doors in the front of cabin
2 emergency exit doors in the centre of cabin
2 emergency exit doors in the rear of cabin
This aircraft is equipped with escape patch light, these lights will illuminate in emergency
situation that will guide passengers towards the emergency exits.
The life vest is under your seat and it is only for use in emergency water landing and please
do not remove from the aircraft.
How to use it: Put the life vest on, and fasten straps tightly.
To inflated the life vest pull firmly the two red tabs, the life vest can also be inflated by
blowing into the two rubbers tubes, the lamp will light up if the battery plug is pulled out
under water. Inflate the life vest before you leaving the aircraft through the emergency exit
doors and inflate life vest on the wing just after leaving the aircraft through the emergency
exit windows.
Finally, in the seat pocket in front of you, you will find the instruction card on the
emergency procedures, please read this card carefully before take off.
Thank you for kind attention and have nice flight.
4. Dimming of Cabin Light before Take off/Landing
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Before dimming out the cabin light, a stewardess has to inform the passengers by using these
phrase and expression.
Ladies and gentlemen,
In short while we shall be taking off / landing, for safety reason the cabin lights will be dim
shortly. For passengers who wishes to continue reading, you may switch on the reading
light above you at the overhead service panel.
Thank you.
5. Final Preparation
Ladies and gentlemen,
Final approach for take off / landing, may we remind you to fasten your seatbelt. Thank you.
6. Before Landing Announcement
Ladies and gentlemen,
Within a few minutes, we shall be landing at . the airport of . The local time is ..
(am/pm)
Please return to your seat, fasten your seat belt, put your seatback in upright position,
returning your armrest and lock your tray table in place. Please ensure your cabin luggage
and your handbags are secure in under your seat or overhead rack. Please remain seated
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after landing until the fasten seat belt sign has been switch off and this aircraft is stationary.
Thank you.
7. Bad weather
Ladies and gentlemen,
We are flying in turbulent weather condition, please return to your seat and fasten your
seatbelt until the fasten seatbelt switch off.
Thank you for your kind attention.
C. WORK EXPERINCES OF THE INTERVIEWEE
Putri Paradisa Hakim is a woman who works as a stewardess at Lion Air. She has been
worked with Lion Air for 3 years. She took a stewardess education for one year in 2007 at
Jogjakarta and in 2008 she has started to work at Lion Air as a stewardess. There are lots of
experiences that she got since she works as stewardess. What she likes about the job as a
stewardess is she can know many people and characters of people. When she does her job, it has
been her responsibility to learn every characters of passengers to ease her doing services to
them. On the other hand, she can travel in many big cities where the aircraft stop. A stewardess
has to take a rest for one day before they back to other route of flight. She use this chance to go
travel and shopping. The total amount of stewardesss salary is also making her get a pleasure for
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work as a stewardess.
However, there also many experiences that she dislike working as stewardess. First, it
will be easier to get physically tired on an aircraft. Air pressure on the certain high makes her
condition easier to feel tired. Second, a stewardess has to be more patient to face passengers`
complaint who are stubborn. A stewardess also becomes a partner for passengers to express and
show their feelings when there is a delay of the flight.
D. PERSONALIZATION OF STEWARDESS
Stewardess is a quite interesting job. This job needs a biggest carefulness, especially on
the management flight. I take a view that this job should done under strict procedure as well as
detailed commands.
I think become a stewardess is interesting because using stewardess uniform will make
someone looks more graceful. Since I like travel and shopping, I think being a job as stewardess
is very suitable for me because I can travel to many big cities which are not only in Indonesia but
also in others cities in Asia.
However, I will make a difficult consideration to decide that I will work as a stewardess.
If I view this job from safety side, having a job as stewardess is very scary. Spending every time
of work at altitude of 33.000 feet above sea level is very dangerous. It is a little chance for ones
to be safe If there happens such an unexpected matter on the aircraft. In addition, I am a person
with a high level of emotion. It is hard for me to be patient if there is a person who is angry with
me although I dont do any mistake.
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In short, it is seen from all of the considerations mentioned above. I believe that it as a
stewardess tidaklah cocok untuk saya. Saya rasa jika yang saya bekerja sbg pramugari hanya
karena saya suka jalan and travelling, saya bisa melakukan itu dengan memiliki pekerjaan yang
lain.