ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS SITUATION 1.7.

ENGLISH FOR ENGLISH FOR RECEIVING RECEIVING

INTERNATIONAL INTERNATIONAL CLIENTSCLIENTS

SITUATION 1.7SITUATION 1.7

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Saying Farewell

Learning Goals 1

Warm-up Activities2

Situated Learning3

Students Activities4

Study Material5

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RECEIVING UNEXPECTED VISITORS

Learning Goal:

1. learn how to prepare a farewell dinner for the client

2. know about seeing off clients at the hotel and at the airport

3. learn how to keep in touch with the client after departure

4. master the basic expressions of saying farewell

5. be familiar with the etiquette of saying off

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Warm-up Activities

1. What preparations do you think should be made before a client’s departure?

Warm-upQuestions

2. What kind of gifts could be sent to your clients?

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Typical Vocabulary

Complete the table by translating the English and Chinese equivalents of the words givenComplete the table by translating the English and Chinese equivalents of the words givenComplete the table by translating the English and Chinese equivalents of the words givenComplete the table by translating the English and Chinese equivalents of the words given

farewell （宾馆）结账

excess baggage charge

办理登机手续

personal belongings 登（机）

customs formality 离开，出发

Custom Declaration Form

登机牌

Passport with valid visa

行李标签

告别

行李超重费

个人物品

海关手续

海关申报单

有效签证的护照

check out

check in

board

departure

boarding pass

baggage tag

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Situated Learning

Background

Mr. Weasley is a German expert. He came to visit MDY Company in China on business one week ago. He you'll be leaving for home tomorrow. Huang Lily, the sales manager of MDY Company, is appointed to see him off.

Task Description

Huang Lily invites Mr. Weasley to the farewell dinner and sends him a small gift. The second day she picks him up at the hotel and sends him to the airport.

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Situated Learning

Task Analysis

The main task of saying farewell is to prepare a farewell dinner for the client if necessary, send suitable gifts to him, and see him off at the airport. You may thank him for his visit and express your expectation for seeing him again. Don't forget to remind him to bring all the personal belongings.

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New Words

1. marvellous ['mɑ:viləs] adj. 奇妙的，很好的2. everlasting [,evə'lɑ:stiŋ] adj. 永恒的，持久的

3. porter ['pɔ:tə] n. 行李搬运工4. unload ['ʌn'ləud] v. 卸货5. conveyor [kən'veiə] n. 输送机，传送带6. receipt [ri'si:t] n. 收据7. claim [kleim] v. 要求，认领8. lounge [laundʒ] n. 休闲室，长沙发

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Situated Learning (Step 1)

Huang: Good evening, Mr. Weasley, I'm glad you've come. Weasley: Good evening, Ms Huang, It's very kind of you to invite me to

dinner tonight. Huang: Sit down, please. The dinner in a few

minutes. Weasley: Thanks. Huang: It's a pity that you're leaving tomorrow. Hope you'll visit our

company again. Weasley: I am sure I will. Ms Huang, I everything

you've done for me. Thank you for your kindness and your help to make my trip successful.

Huang: I'm glad to hear that. I hope you have enjoyed your trip to China.

Weasley: Oh, yes. This trip is excellent. Besides our business, I visited different places, which has helped me a lot to know more about China.

Huang: Mr. Weasley, Here is something I'd like you to .

Listen to their conversation and fill in the blanks

will be ready___________________

very much appreciate___________________________

keep as a souvenir___________________________

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Weasley: Thank you. I'll open it, ...... Oh, it is embroidered picture. It's really marvelous.

Huang: I'm glad you like it. Weasley: I believe my wife will like it too. I don't know how to thank you for

your kindness. Huang: It's very kind of you to say so. Well, Mr. Weasley, this is the air ticket we

booked for you. The flight number is MU583, and the plane will take off at 10:55 tomorrow morning. I will arrange a car to pick you up at 8:30. Please get everything ready before that.

Weasley: You are so . I've given you too much trouble.

Huang: No trouble at all. And I should say thank you for placing an order with us. You won't be disappointed. En...Now the dinner is ready. Mr. Weasley, Please come to the table. Take this seat here, please.

...... Weasley: Thanks, How delicious the food is! Huang: Mr. Weasley, here is to our friendly cooperation. Weasley: To your health and to . Huang: Help yourself to whatever you like.

considerate and helpful___________________________

our everlasting business relationship____________________________________________

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Mr. Anderson: Miss Zhang, I have as you suggested, and I'd like to buy some souvenirs for my friends and relatives. Do you have any suggestions?

Miss Zhang: Well, there are a lot of Chinese specialties. Which kind do you prefer?

Mr. Anderson: I just want some typical Chinese things. And I was told that I should buy some Chinese .

Miss Zhang: Actually, you can expect to get a wonderful variety of Chinese specialties, such as silk products, embroideries, Chinese calligraphic works and paintings, teas, too many to list.

Mr. Anderson: Great! That's why I come to you for help. Miss Zhang: Um, how about we buy different things for different

people? Mr. Anderson: Good idea. I'd like that very much.

exchanged money___________________________

arts and crafts___________________________

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Miss Zhang: Have you ever thought of buying silk for your wife? It is soft and . Silk is still some kind of luxury in China. Mr. Anderson: That sounds great. Miss Zhang: What will you say to buy some crafts for your friends, like jade,

paper-cuttings, embroideries, and lacquer wares? Mr. Anderson: I'd like that. Miss Zhang: You can also buy some kites, Chinese knots and local products

for kids. Do you know that Beijing preserved fruits are popular? Mr. Anderson: Really? I'll definitely get some. Thank you so much, Miss

Zhang. By the way, how can I make my purchase when I do shopping?

Miss Zhang: In my opinion, you’d better visit various stores to check the quality and the price.

Mr. Anderson: Right. Well, thanks indeed, Miss Zhang. Miss Zhang: My pleasure. I'd like to accompany you if you go shopping. Mr. Anderson: Oh, terrific! You're so kind. Miss Zhang: I wish you can in China.


feels comfortable___________________________

worth the money____________________

enjoy shopping____________________

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Mr. Anderson: Miss Zhang, ? Miss Zhang: I'm afraid we can't. The labeled prices are the final

prices, which are non-negotiable. , the commodities are normally worth the prices and the quality of goods is guaranteed.

Mr. Anderson: OK, I see. Shop assistant: Good morning, sir. What can I do for you? Mr. Anderson: Can you show me some silk, genuine Chinese silk? Shop assistant: Certainly. ? Mr. Anderson: Have you got anything brighter? Something more

Chinese? Shop assistant: How about the floral design with blue and yellow

birds? .

Can we bargain over the prices in this store________________________________________________

Although the prices here seem higher________________________________________________

How do you like this design_________________________________________

It's a traditional design and the colors are bright___________________________________________________________

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Mr. Anderson: Oh, it's lovely. (to Miss Zhang) Miss Zhang, is it beautiful?

Miss Zhang: Yes, it's beautiful and very Chinese. Mr. Anderson: (to shop assistant) Is it pure silk? Shop assistant: Yes, guaranteed pure silk. Mr. Anderson: How much do I need for a short-sleeved

blouse? It's for my wife who's about my height but more slender.

Shop assistant: . Mr. Anderson: All right. Please let me have a meter and a

half then. Shop assistant: Then it will be 120 Yuan. You can pay at

the cashier over there. Mr. Anderson: Good. Thank you..

I think a meter and a half would be enough_________________________________________________________________

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Mr. Anderson: So this is the famous Culture Street, isn't it? Miss Zhang: Yes. . The

buildings are of ancient Chinese style. You may get some genuine Chinese handicrafts, such as kites, clay figures, porcelains, jade, stone carvings, Chinese paintings, etc. You can look around and see if there's anything you like.

Mr. Anderson: Very good. What about the prices? Can we bargain here? Miss Zhang: Yes. . In a

general way, you may get 20%--50% off. Mr. Anderson: Oh, I know. (After a while) Miss Zhang: ? Mr. Anderson: I want to send my relatives and friends some presents which

are characteristic of Chinese elements. Can you recommend some genuine typical Chinese souvenirs for me?

Miss Zhang: Would you like to have a look at the brooches, rings and bracelets? They're over there.

Mr. Anderson: Certainly. Aren't they lovely!

It is a long street with hundreds of shops on either side_________________________________________________________________

You can negotiate about prices with shop owners_____________________________________________________________

Do you have anything particular in mind________________________________________________

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Miss Zhang: How do you like this ring? It's inlaid with emerald in a coined dragon design.

Mr. Anderson: How exquisite! And so rich in color! But look at the price tag. I'm afraid it's too expensive. .

Miss Zhang: Here is a jade carving in the shape of a lamb. And here's a sapphire in the shape of a phoenix. Oh, and a little tiger!

Mr. Anderson: I think I'll take these three. One for my daughter and the rest will come in handy for presents.

Miss Zhang: The tags show the price for these three is 340 Yuan. Wait just a second. I'll talk to the shop owner.

Mr. Anderson: OK. (after a while) Miss Zhang: Mr. Anderson, these three pieces of beautiful jade carvings

would be for 220 yuan. Is it OK? Mr. Anderson: Good, what a bargain! I'll take them. Here is the money. Shop owner: Thank you. Mr. Anderson: Miss Zhang . I'm

sure everyone will be very satisfied with these gifts. Miss Zhang: It’s my pleasure. I'm glad to help.

Let's have something cheaper_______________________________________

thanks for helping me with this shopping_________________________________________________

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Summary

Shopping is easier if accompanied by a local interpreter. Accompanying clients for shopping is an efficient channel of establishing communication relationship and narrowing the gap between each other. The workflow of accompanying clients for shopping is as follows:

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Students Activities

Task one Tips for you (A)

Situation: Your client hope you to accompany him for shopping. The tips are for you to prepare a conversation.

You are

Liu Ying from China

The foreign affair secretary of Longxing Textile Co., Ltd. , You

Introduce some local specialties

Recommend your client to go shopping at the Arts and Crafts Department

Show your willingness to be his shopping guide

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Students Activities

Task one Situation: You want to buy some souvenirs for your family before you go back to

England, and hope the secretary of the visited company to accompany you in shopping. The tips are for you to prepare a conversation.

You are

Howard from England

The inspector of Evergreen Imp/Exp Corp., London, UK You

Inquire about the local specialties

Inquire about where to buy handcrafts

Ask Wang Ying to be your shopping guide

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Students Activities

Task Two Background One of your clients from Australia wants to go shopping after finishing his visitation to

your company. Task Description Group work: Recommend some local specialties to your client for his reference, and

accompany your client for shopping. Act out your conversation in class. Task Requirements The conversation should last at least 6 minutes. The following items should be included: 1. tell your client how to exchange money 2. introduce local specialties 3. recommend suitable places to do shopping 4. accompany your client in shopping 5. show your attentiveness while shopping

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Students Activities

Task Two (group work)

1. discuss on how to see your clients off and whether you would sent them any presents, then give a report to the whole class. Each group should give your comments on all the reports.

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Students Activities


2. Improve your farewell plan referring to the comments of your teacher and classmates.

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Students Activities


3. Act out how you see your clients off.

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Check list for seeing clients off

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Assessment

Self- assessment Form

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Assessment

Peer Assessment Form

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Study Material

New words

1. prescribe [pris'kraib] v. 规定 , 命令 , 开药方2. preferable ['prefərəbl] a. 更好的 , 更合意的3. chef [ʃef] n. 厨师4. positive ['pɔzətiv] a. 肯定的 , 积极的 , 绝对的5. coach [kəutʃ] n. 长途汽车，客车，6. personally ['pə:sənəli] ad. 亲自地，以个人7. ahead [ə'hed] ad. 向前地，胜于，在 ... 之前8. estimate ['estimeit] n. 估计 , 估价 v. 估计 , 估价 ,

评价9. domestic [də'mestik] a. 国内的

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Study Material

Phrases and expressions

1. the last but not the least 最后但并非最不重要2. follow a prescribed order 按部就班3. deliver a speech 发表演讲4. remind … of 使 ..想起5. administration office 秘书室，行政办公室6. head for 前往7. keep in touch with 保持联系

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Study Material

Topic-related reading

Saying Farewell

1.Farewell is the last, but not the least work of reception. You should get farewell well-arranged to make the foreign client feel at home and want to come back again.

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Study Material

2. To follow a prescribed order in farewell arrangement is essential for you. Farewell arrangements begin with arranging the farewell dinner if there is one. Usually, before dinner, you notify the staff canteen (or some preferable restaurants) of the farewell dinner and discuss with the chef about the menu. If a farewell speech is needed, telephone or send e-mails to the person who is going to deliver the speech and remind him/her of the speech, the time and place of the dinner.

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Study Material

3. A farewell speech is delivered to a person who is leaving, usually by the boss or manager. In the speech, the speaker refers to the positive memories of the person who is leaving and expresses his appreciation for having cooperated with the person. The speaker also extends the best wishes to the person. After dinner, accompany your client to the hotel and ask for comments and proposals for this business travel. Inquire about the check-out time and present a gift before you leave.

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Study Material

4. Next, a car or a coach should be arranged to pick up the client from the hotel to the airport on the departure day. You should call the administration office two or three days in advance, and confirm the car arrangement one day before departure. Some people may wish to see off the client personally. In such a case, you should notify these people of the client’s departure time from the hotel or the departure time of the plane if they like to go to the airport directly.

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Study Material

5. Checking ETD (Estimate Time of Departure) is a must. You can telephone the airport several hours ahead to confirm the flight and see if there is any change.

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Study Material

6. The airport sets the time for check-in and boarding. It is set as follows:

Domestic Flights International Flights

Check-in start 1.5 hours before take-off

close 0.5 hour before take-off

start 2 hours before take-off

close 45 minutes before take-off

Boarding start boarding about 0.5 hour before take-off

close the boarding gate about 10-15 minutes before take-off

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Study Material

7. Therefore, before heading for the airport, you should go to the hotel several hours before the plane takes off and help the client to check out. You should make sure the client has collected all his/her belongings, documents (especially passport), and has taken all luggage.

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Study Material

8. After arriving at the airport, it is your job to help the client with customs formalities and check-in. It is essential for you to wait in the departure lounge with the client till the time for boarding. When the client starts boarding, you should wave goodbye to him/her. It is only after you see the plane take off and disappear in sight can you leave the airport.

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Study Material

9. Make a report to your chief after you accomplish the task. In the meantime, keep in touch with your client by telephone or e-mail even after he goes back to his place.

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Study Material

Comprehension of the passage 1. A farewell speech is usually delivered by . A. a chef B. secretary C. a waiter D. boss 2. Which behavior is not polite to the client in a farewell dinner?

A. toast and show respect toward the clientB. Get him drunk C. Present a small gift to himD. Refer to the positive memories of the person

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Study Material

Comprehension of the passage

3. If your colleague wishes to see off the client, ______________. A. that is not allowed B. you will accompany that person C. you will dissuade him/her from interrupting the client D. you can tell him the client’s departure time4. When can the client start check-in for an international flight? A. 1.5 hours before take-off B. about 0.5 hour before take-off C. 2 hours before take-off D. about 10-15 minutes before take-off

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Study Material

Comprehension of the passage

5. At the airport, the following is what you ought to do except ___________.

A. keep his/her belonging with you in the lounge and let your client to check in himself/herself

B. help with customs formalities and check-in

C. wave goodbye to him/her when he/she starts boarding

D. leave after seeing the plane take off

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Study Material

Tips for saying farewell:

1. If your client wants to leave during the farewell dinner, never be the first one to rise and say goodbye to him/her, or you will be considered impatient and insincere.

2. A gift is used as the lubricant to make communication easier and also helpful to conclude business with your client.

3. You’d better present a gift to your client’s taste. The gift whose package is attractive and exquisite should be neither too expensive nor too cheap.

4. Help your client make flight reservations and book an air ticket if it is necessary.

5. Consequently sending regards or e-mails to him/her can be helpful to strengthen the friendship between you and your client.

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Useful expressions

At the farewell dinner

1. Good evening, Mr. Yang, It's very kind of you to invite me to dinner tonight.

2. You're welcome. Take a seat, please.3. Thanks, I very much appreciate everything you've done

for me.4. Thanks. How delicious the food is!5. I'm sorry I can't see you off at the airport tomorrow.6. I'm glad you have enjoyed your stay in China.7. To your health and our friendship!8. To our friendly cooperation!

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Useful expressions

Giving a gift9. Here is something for you and your family. I hope you

will like it.10. Please accept this gift. It's a token of our friendship.11. It's Longjing tea, one of the most famous teas in China. I

hope you like it.12. I'm so pleased you like it.13. How nice of you! I'll open it right now..... Oh, it's lovely!14. Thank you very much. And the packing basket is really

attractive. 15. How skillfully it's done. It's hand-made, isn't it?

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Useful expressions

At the airport

16. It's very kind of you to come all the way to see me off.

17. I wish you a very pleasant journey.

18. Take care. And don't forget to keep in touch.

19. Good-bye and good luck.

20. Farewell and all the best.

ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS SITUATION 1.7.

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