HRMWebinar

Session 3- Training and CPD

HRMWebinar

THE LANGUAGE of TRAINING AND

CAREERS

Morning walk in Estoril

SUMMARY

Review of language from the last session

The language of careers and development

Staff training and development

CPD-the longer term view

Training and quality management

Review-The Language of Performance Appraisals

attendancepunctualityorganizationtime-managementrelationship with colleaguesrelationship with clientsmotivation

Review individual performancePlan future work and roleSet up and agree specific individual goalsIdentify development needs Give on-the-spot coaching to the individualAllow the exchange of feedbackFocus on longer-term career progressionIncrease motivation Set up objectives for future actionSet up development strategy and CPD

The post holder will be responsible for:

•Developing existing relationships with our existing client base•Working closely with the sales manager and team to expand our client portfolio •Leading the marketing team for our western European region•Giving direct input to the innovations manager and his team

You will report directly to the Marketing Director and keep her informed of all decisions made, as well provide regular reports to her and the CEO.

You will set up and hold regular meetings for all senior staff on a weekly basis.

Excerpt from Job Specification

The Aptitude/Competency Matrix

1 2

4

3

Staff member

Positive

Negative

High Low

ATTITUDE

COMPETENCE

Careers, personal skills and qualities

Put these events in Lucy’s career in chronological order.

She was offered a position as assistant to the marketing director of Wilcos-a retail company.Before graduating Lucy applied for a number of jobs.She attended a second interview conducted by a panel of managers.She attended the interview but thought she hadn’t got the job. While she was unemployed she took some courses on marketing with the Open University.She’s been working in Russia for six months. She was dismissed after arguing with her boss. She was shortlisted for an interview at Tula Marketing.She was unemployed for six months.She performed well and moved to Russia.She graduated with a degree in marketing from Lancaster University.

Lucy Looker graduated from Lancaster University with a degree in marketing and before graduation she applied for a number of different jobs.

She was offered a position as assistant to the marketing manager at Wilco’s but was dismissed after arguing with her boss, after which she was unemployed for six months. During this period she took a number of courses on marketing with the Open University.

She was shortlisted for an interview for a job at Tula Marketing but wasn’t successful the first time around. However, she was asked back for a second interview and was offered the position in Russia, where she been for the last six months. She performed well in the interview and has recently completed her first performance appraisal.

She said that one of her goals is to attend as many training sessions as she can to continue developing as a marketing executive.

Recruitment

Employment

Retirement

In every company, Human Resources (HR) training in many employee-related and legally-related topics is mandatory, especially for managers and supervisors. We need to equip our employees to handle their employee relations responsibilities competently. But, for maximum positive impact and learning, we need to make the training motivational and engaging.

on the job trainingoff the job trainingapply for attend an interviewbe appointedshort-listtake a sabbaticalbe unemployedretireearly retirementbe hiredresigndismissmake redundant

Employees receive the training necessary to do their job.

Employees receive training needed on new technologies.

Training opportunities are fairly allocated across staff.

Supervisors support employee efforts to learn outside the job (e.g. conferences, continuous education, membership in trade and professional organizations)

High priority is given to providing appropriate training.

Staff training and development

Creating and offering professional development opportunities is and integral part of HR management.

Staff training should have impact.

Making opportunities available is an important responsibility for managers.

CPD adds value to both the individual and the organization.

The term training refers to the acquisition of knowledge, skills and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies.

innovativememorablepracticalconvincinghands-onentertainingusefulinformativestimulatingtransferablemotivatingteam-building

on the job trainingapply for attend an interviewbe appointedshort-listtake a sabbaticalbe unemployedretireoff the job trainingearly retirementbe hiredmentorresigndismissmake redundant

Employees appreciate the chance to develop knowledge and skills without ever leaving work. And, you can customize the job training employees receive to your workplace needs, norms, and culture. Internal job training and employee development bring a special plus. Unlike external job training, examples, terminology, and opportunities can reflect the culture, environment, and needs of your workplace.

This relationship is a win-win for all parties: the employee who seeks __________, the ______, and organizations that employ the ______pair. _____ is also a powerful form of job training and can contribute experience, skills, and wisdom to a ______employee to increase and expand employee development. ______, whether with the boss or another experienced employee, is key in employee development within your organization.

Internal External Both Cost effective

mentoringperiodic in-house training from internal sourcesperiodic in-house training from external sourcesseminarsconferencessessionspresentationspromotionstransferlateral move

Customer Service Management – in-houseBusiness Communications- external sessionsBusiness Admin & Mgmt- in-houseTeam Leadership-mentorBusiness Admin, Other – in-houseTeam Building-external, weekend paintballingPC Skills – Databases-in-house externalPC Skills – Project-in-house externalManagement-in-house sessions-consultantPC Skills - Project –internal-external providerManagement-mentorMarketing Related –external Sales Related-internal –Sales Team LeaderDeveloping Brand Awareness-internal-consultant

Sergey LiminovHR Director

Tula Marketing

Sergey’s notes for some possibilities for Lucy’s training plan.

CPD-the longer term view

Developing personal masteryThe learning organizationTQMQuality assuranceCareer phasesJob satisfactionSkills flexibilitySkills diversityExtending and stretching repertoire of skillsCareer progressAdd value

A few things to think about

What role does CDP have in your organization?What differences in PD characteristics and motivation characterise your staff at different phases in their careers?How is the impact of CPD evaluated in your organization?

Training and quality management

For consumers of your products or services it is the actual experience of what your organization has provided which determines their definition of quality.

To ensure staff are able to meet the needs of their roles

To motivate staff to deliver the organization’s objectives

To avoid the cost of lost business opportunities

To help staff meet their potential

To raise staff morale-people prefer to be creative, innovative, adaptable and productive

To retain staff and clients

support@humanenglish.com