English communication. Chris Atwood

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English Communication Wtf *can* we say in an e-mail, anyway? понедельник, 17 декабря 12 г.

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Transcript of English communication. Chris Atwood

Page 1: English communication. Chris Atwood

English Communication

Wtf *can* we say in an e-mail, anyway?

понедельник, 17 декабря 12 г.

Page 2: English communication. Chris Atwood

Uhh... wut r we talkin ‘bout?

What is Business English?

Misatkes, mistakse, mstakes!Example Letters (good and bad)

How to talk in RL!

U.K. vs U.S.A.

Tupac vs Biggie

понедельник, 17 декабря 12 г.

Page 3: English communication. Chris Atwood

Uhh... wut r we talkin ‘bout?

What is Business English?

Misatkes, mistakse, mstakes!Example Letters (good and bad)

How to talk in RL!

U.K. vs U.S.A.

Tupac vs Biggie

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISHBusiness English is the style of English we use in “corporate” life.

It is very formal and polite....

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISHBusiness English is the style of English we use in “corporate” life.

It is very formal and polite....

...except when it isn’t...

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISHBusiness English is the style of English we use in “corporate” life.

It is very formal and polite....

...except when it isn’t...

...‘cause sometimes it’s not!

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH

ToneGreetings / FarewellsRequests

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BUSINESS ENGLISH TONE

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BUSINESS ENGLISH TONE

Your tone is how you make the reader feel in your letter. It is your attitude toward the reader and subject (positive or negative, excited or bored, formal or informal, etc...)

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONE

(Super) Positive:It was great seeing you today! Here are the documents! Have a great day!

Neutral:Here are the documents you wanted.

Negative:Do you really need those documents? Here they are... But I think you asked for extra documents to give me more work...

(examples)

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONE

Why am I writing?To whom am I writing?Which tone should I use?

To determine the appropriate tone, ask yourself these three questions:

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONEWHY AM I WRITING?

(rules for when you don’t know to whom you’re writing)

Are you making a request?formal

Do you want to offer a service?formal

Do you want to receive a service? formal, but not too formal

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONEWHY AM I WRITING?

Are you making a request?formal

Do you want to offer a service?formal

Do you want to receive a service? formal, but not too formal

Have you fallen in love with your client?poetic

(rules for when you don’t know to whom you’re writing)

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONETO WHOM AM I WRITING?

Are you writing to a super crazy, formal businessman?formal

Are you writing to a hipster/hippy?informal

Are you writing to a non-native English speaker?depends on their country

Are you writing to your resident Texan?TOTALLY INFORMAL!

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONETO WHOM AM I WRITING?

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BUSINESS ENGLISH TONETO WHOM AM I WRITING?

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BUSINESS ENGLISH TONETO WHOM AM I WRITING?

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BUSINESS ENGLISH TONETO WHOM AM I WRITING?

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BUSINESS ENGLISH TONETO WHOM AM I WRITING?

AYYO, KID!GIMME MY DAMN BASKETBALL BACK!!!!

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONEWHICH TONE?

Business formal?

Business informal?

Friendly informal?

Totally informal?

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BUSINESS ENGLISH TONEWHICH TONE?

Ryan Collins:

Please be aware that this is what business formal tone looks like.

Best regards,

Christopher Atwood

Business formal

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONEWHICH TONE?

Ryan:

This is what business informal looks like.

BR,Chris

Business informal

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONEWHICH TONE?

Ryan

Hey. This is friendly informal.

Later,Chris

Friendly informal

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH TONEWHICH TONE?

yo dude

totally informal

chris

Totally informal

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BUSINESS ENGLISH TONEWHAT DO I WANT TO SAY?

... but be careful to say what you mean (and mean what you say).

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BUSINESS ENGLISH TONEWHAT DO I WANT TO SAY?

I hope you call me...

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BUSINESS ENGLISH TONEWHAT DO I WANT TO SAY?

You “hope”?

I hope you call me...

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BUSINESS ENGLISH TONEWHAT DO I WANT TO SAY?

Yes, I don’t want to be rude. Sorry.

You “hope”?

I hope you call me...

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH GREETINGS

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BUSINESS ENGLISH GREETINGS

If you know someone well:

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BUSINESS ENGLISH GREETINGS

Hey, Steve!If you know someone well:

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BUSINESS ENGLISH GREETINGS

Hey, Steve!If you know someone well:

If you don’t know someone well:

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BUSINESS ENGLISH GREETINGS

Hey, Steve!

Dear Mr. Jones:

If you know someone well:

If you don’t know someone well:

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BUSINESS ENGLISH GREETINGS

Hey, Steve!

or

If you know someone well:

If you don’t know someone well:

Dear Mr. Jones:

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH GREETINGS

Hey, Steve!

Dear Mr. Jones:

Mr. Jones:or

If you know someone well:

If you don’t know someone well:

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BUSINESS ENGLISH GREETINGS

If you know someone well:Hey, Steve!

Mr. Jones:

If you don’t know someone well:

or

(more common)

Dear Mr. Jones:

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH GREETINGS

But if you don’t know who you’re talking to:

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BUSINESS ENGLISH GREETINGS

To whom it may concern,

But if you don’t know who you’re talking to:

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BUSINESS ENGLISH GREETINGS

To whom it may concern,

But if you don’t know who you’re talking to:

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BUSINESS ENGLISH GREETINGS

To whom it may concern,

But if you don’t know who you’re talking to:

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH GREETINGS

To whom it may concern,

But if you don’t know who you’re talking to:

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH FAREWELLS

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BUSINESS ENGLISH FAREWELLS

Best regards,

Regards,

Thank you,

Thanks,

BR

Later,

(from formal to informal)

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH REQUESTS

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BUSINESS ENGLISH REQUESTS(how to ask)

Indirect Question:

Embedded Question:

Direct Question:

Imperative:

When will you send me the quote?

I wonder when you’re going to send me that quote.

Could you tell me when you’ll send the quote?

Send me the quote!

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH REQUESTS(how to answer)

For an affirmative answer:

For a negative answer:

Don’t know:

Be polite and say yes. It’s easy.

Make your answer positive anyway.

Make your answer positive anyway.

понедельник, 17 декабря 12 г.

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BUSINESS ENGLISH REQUESTS(how to be negative while still being positive)

Negative: We cannot ship in lots of less than 12.

To keep down packaging costs and to help customers save on shipping costs, we ship in lots of 12 or more.

Positive:

понедельник, 17 декабря 12 г.

Page 48: English communication. Chris Atwood

Uhh... wut r we talkin ‘bout?

What is Business English?

Misatkes, mistakse, mstakes!Example Letters (good and bad)

How to talk in RL!

U.K. vs U.S.A.

Tupac vs Biggie

понедельник, 17 декабря 12 г.

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BAD LETTER

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GOOD LETTER

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BAD LETTER

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GOOD LETTER

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понедельник, 17 декабря 12 г.

Page 57: English communication. Chris Atwood

Uhh... wut r we talkin ‘bout?

What is Business English?

Misatkes, mistakse, mstakes!Example Letters (good and bad)

How to talk in RL!

U.K. vs U.S.A.

Tupac vs Biggie

понедельник, 17 декабря 12 г.

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MISATKES, MISTAKSE, MSTAKES

понедельник, 17 декабря 12 г.

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MISATKES, MISTAKSE, MSTAKES

Let’s take a look at common mistakes. You should try to avoid these, but it isn’t the end of the world if you don’t.

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COMMON MISTAKES

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COMMON MISATKES

Visiting London for the first time in 1912, Russian poet Samuil Marshak asked a man on the street, “Please, what is time?”

The man said, “That’s a philosophical question. Why ask me?”

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COMMON MISATKES

Here is the dirty truth about English:

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COMMON MISATKES

Here is the dirty truth about English: EVERYBODY MAKES MISTAKES!

понедельник, 17 декабря 12 г.

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COMMON MISATKES

Perfect tense (“I work at Red Keds for 2 months.” vs “I’ve been working at Red Keds for 2 months.”)

Conditionals(“If I have time today, I will eat.” vs “If I will have time today, I will eat”)

Present continuous vs present simple(“I am giving a presentation now” vs “I give presentations”)

Articles(“I use the google” vs “I use google”)

понедельник, 17 декабря 12 г.

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THE DECIDER

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Uhh... wut r we talkin ‘bout?

What is Business English?

Misatkes, mistakse, mstakes!Example Letters (good and bad)

How to talk in RL!

U.K. vs U.S.A.

Tupac vs Biggie

понедельник, 17 декабря 12 г.

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HOW TO TALK IN REAL LIFE

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HOW TO TALK IN REAL LIFE!

I have one rule for speaking English:

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HOW TO TALK IN REAL LIFE!

I have one rule for speaking English:KEEP IT SIMPLE!!

понедельник, 17 декабря 12 г.

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HOW TO TALK IN REAL LIFE!

Use grammar you are comfortable with. Speak with words you know well. Be creative in how you explain things. But always keep it simple.

There is a time and a place to learn new grammar. The airport terminal is not one of them.

понедельник, 17 декабря 12 г.

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Hi, I would like to practice my English!

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Hi, I would like to practice my English!

And I’d like

to practice my

bitch slap

technique!

понедельник, 17 декабря 12 г.

Page 74: English communication. Chris Atwood

Uhh... wut r we talkin ‘bout?

What is Business English?

Misatkes, mistakse, mstakes!Example Letters (good and bad)

How to talk in RL!

U.K. vs U.S.A.

Tupac vs Biggie

понедельник, 17 декабря 12 г.

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TUPAC VS BIGGIE

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WEST vs EAST

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WEST vs EAST

Indirect Direct

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WEST vs EAST

Indirect Direct

Give bad news Avoid bad news

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WEST vs EAST

Indirect Direct

Give bad news Avoid bad news

More informal More formal

понедельник, 17 декабря 12 г.

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WEST vs EAST

Indirect Direct

Give bad news Avoid bad news

More informal More formal

More rational More emotional

понедельник, 17 декабря 12 г.

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WEST vs EAST

Indirect Direct

Give bad news Avoid bad news

More informal More formal

More rational More emotional

Usually on time Late

понедельник, 17 декабря 12 г.

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WEST vs EAST

Indirect Direct

Give bad news Avoid bad news

More informal More formal

More rational More emotional

Usually on time Late

Oral Contract lolwut?понедельник, 17 декабря 12 г.

Page 83: English communication. Chris Atwood

Uhh... wut r we talkin ‘bout?

What is Business English?

Misatkes, mistakse, mstakes!Example Letters (good and bad)

How to talk in RL!

U.K. vs U.S.A.

Tupac vs Biggie

понедельник, 17 декабря 12 г.

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U.K. VS U.S.A.

понедельник, 17 декабря 12 г.

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U.K. vs U.S.A.

Drink tea

Are really good at hosting the Olympics

Use “proper” English

Drive on the wrong side of the road

Care a lot about soccer, but couldn’t beat the U.S.

The Beatlesпонедельник, 17 декабря 12 г.

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Drink tea Drink coffee

Are really good at hosting the Olympics

Use “proper” English

Drive on the wrong side of the road

Care a lot about soccer, but couldn’t beat the U.S.

The Beatles

U.K. vs U.S.A.

понедельник, 17 декабря 12 г.

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Drink tea Drink coffee

Are really good at hosting the Olympics

Are really good at winning the Olympics

Use “proper” English

Drive on the wrong side of the road

Care a lot about soccer, but couldn’t beat the U.S.

The Beatles

U.K. vs U.S.A.

понедельник, 17 декабря 12 г.

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Drink tea Drink coffee

Are really good at hosting the Olympics

Are really good at winning the Olympics

Use “proper” English Use real English

Drive on the wrong side of the road

Care a lot about soccer, but couldn’t beat the U.S.

The Beatles

U.K. vs U.S.A.

понедельник, 17 декабря 12 г.

Page 89: English communication. Chris Atwood

Drink tea Drink coffee

Are really good at hosting the Olympics

Are really good at winning the Olympics

Use “proper” English Use real English

Drive on the wrong side of the road

Drive on the right side of the road

Care a lot about soccer, but couldn’t beat the U.S.

The Beatles

U.K. vs U.S.A.

понедельник, 17 декабря 12 г.

Page 90: English communication. Chris Atwood

Drink tea Drink coffee

Are really good at hosting the Olympics

Are really good at winning the Olympics

Use “proper” English Use real English

Drive on the wrong side of the road

Drive on the right side of the road

Care a lot about soccer, but couldn’t beat the U.S.

Don’t care about soccer, but tied with England.

The Beatles

U.K. vs U.S.A.

понедельник, 17 декабря 12 г.

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Drink tea Drink coffee

Are really good at hosting the Olympics

Are really good at winning the Olympics

Use “proper” English Use real English

Drive on the wrong side of the road

Drive on the right side of the road

Care a lot about soccer, but couldn’t beat the U.S.

Don’t care about soccer, but tied with England.

The Beatles Bob Dylan

U.K. vs U.S.A.

понедельник, 17 декабря 12 г.

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BUT, CHRIS, HOW CAN I LEARN?

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HOW TO IMPROVE

Surround yourself with English.Listen to music. Watch movies/TV show. Sing along to songs you like, and learn dialogues by heart. This will introduce you to real, spoken English, rather than English from a textbook.

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HOW TO IMPROVE

Learn Phrases, not words.If you learn the entire English dictionary, you might understand people, but you won’t be able to speak to them. If you learn phrases, it will teach you how these words work together.

понедельник, 17 декабря 12 г.

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HOW TO IMPROVE

Practice speaking what you hear.Perhaps you have heard the expression, “Practice makes perfect.” As my music teacher used to say, this phrase is incomplete. Perfect practice makes perfect. To use correct English, you must practice using correct English. And simply listening to correct English will not make you speak correct English.

понедельник, 17 декабря 12 г.

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HOW TO IMPROVE

Use what you know.If you are uncomfortable using a certain tense or phrasing, then don’t use it in conversation. Your first goal in speaking is to be understood. Try to limit yourself to what you know. Then, as you become more comfortable speaking, those other tenses/phrases will come naturally.

понедельник, 17 декабря 12 г.

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HOW TO IMPROVE

Be excited/interested in learning and speaking.To improve your English, you must enjoy learning it. In my experience learning Russian, I best remember the words and phrases that I am excited to learn. This is clear in my classes, as well. Students, who enjoy coming to class and think English is fun, make more progress than those who only study because they “need to”.

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THANK YOU

понедельник, 17 декабря 12 г.