Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ......
Transcript of Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ......
![Page 1: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/1.jpg)
Corporate Overview
Q2 FY 15
![Page 2: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/2.jpg)
2
Forward-Looking Statements DisclaimerCertain statements made in this presentation and the related materials may contain forward-looking statements,which are not historical facts, but are based on certain assumptions and reflect Enghouse’s current expectations.These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results orevents to differ materially from current expectations. These risk factors are identified in Enghouse’s AnnualInformation Form and other periodic reports filed with applicable regulatory authorities from time to time. Enghousedisclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of newinformation, future events or otherwise.
Market and Industry DataThis document contains certain statistical, market and industry data obtained from industry publications and reports.Industry publications and reports generally indicate that information has been obtained from sources believed to bereliable, but do not guarantee the accuracy and completeness of such information. Actual outcomes may varymaterially from those forecast in such reports or publications, and the prospect for material variation can be expectedto increase as the length of the forecast period increases. While we believe this data to be reliable, market andindustry data is subject to variations and cannot be verified with certainty due to limits on the availability andreliability of data. Enghouse has not independently verified any of the third party data referred to in this document.
![Page 3: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/3.jpg)
3
Enghouse InteractiveContact center software
Consistently profitableRevenue1350+ employees
HQ in Canada + 27 countries
Snapshot
Enghouse NetworksTelecom software
Enghouse TransportationTransportation software
Dual Growth – organic & acquisitions
Toronto Stock Exchange TSX:ESL
![Page 4: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/4.jpg)
4
Build a larger, more diverse enterprise software and services company through:
– Growing our interaction management solutions business
• Interactive Management Group
– Growing our network solutions and transportation management software businesses
• Asset Management Group
– Consistently generating revenue growth and positive cash flow
– Completing selective acquisitions within existing markets and entering new strategicsoftware markets on an opportunistic basis
Strategy
![Page 5: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/5.jpg)
5
Interactive - Sector Dynamics
Contact Center is at the front line of customer interaction, driving technology upgrades on premise and in the cloud
IP migration, multi media routing and email driving technology refresh
Mobile computing/workforce driving significant multi-channel requirements
Trend to in-sourcing contact centers due to increasing costs overseas and political/nationalistic pressures
Traditional PBX market becoming increasingly commoditized, adoption of SaaS delivery model
Microsoft’s entry in the IP PBX could be a disruptive force (Lync Voice Platform)
![Page 6: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/6.jpg)
6
Interactive Portfolio
CCEEnterprise
cloud or on-premise
Leading customer interaction solutions, in the cloud, hosted or on-premise toaddress specific market requirements
CCSPService Providerhosted, multi-tenant
CCSME
on-premise Operator Console
on-premise
Scal
e
Functionality
Mul
ti-sit
eSi
ngle
-site
![Page 7: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/7.jpg)
7
Interactive PortfolioLeading solutions to maximize the value of customer interaction
MULTI-CHANNEL CONTACT CENTERContact Center Enterprise · Contact Center Service Provider · Communication Center w/Microsoft Lync · Contact Center OnDemand · Outbound Dialer
ATTENDANT/OPERATOR CONSOLEIntuition Attendant Console (Avaya/Genband) · Arc Pro Attendant Console for CISCO · Operator Console for Microsoft Lync · ANDTEK Console
SELF-SERVICECommunication Portal · Knowledge Management Suite
QUALITY MANAGEMENTCall Billing and Reporting Enterprise & Cloud · Call & Computer Recording · Agent Evaluation · Quality Management Suite · Workforce Management System
![Page 8: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/8.jpg)
8
Transportation - Sector Dynamics
Fragmented and competitive market. New technologies driving growth in systems andtangible cost benefits / savings
Evolving tablet and smart phone technologies replacing traditional Mobile DataTerminals (MDT’s). LTE networks to provide interoperability across geographies
Cloud computing gaining momentum and driving replacement of legacy technologysystems in a space traditionally slow to adopt
Economic uncertainty and rising fuel costs driving increased ridership in both publicand private sectors
International political focus on terrorism and natural disasters driving continuedinvestment in transportation and public safety systems
![Page 9: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/9.jpg)
9
Transportation Portfolio
TRANSIT OPERATIONSFixed Route & Para-transit Scheduling · Dispatch · Workflow /Driver Management
COMMUNICATIONSFixed Route & Para-transit IVR · Web Based Trip Planning
PRIVATE TRANSPORTATIONCoach and Tour Operations Management
Software based transportation and workforce management solutions for thepublic, private and public safety sectors
PUBLIC SAFETYEmergency Control Center & Dispatch (Police, Fire, Ambulance) · Non-Emergency Patient Transport
FLEET & TRANSPORTATION MANAGEMENTLogistics Management · Order Tracking · Telematics · Container and Vehicle Tracking and Monitoring
![Page 10: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/10.jpg)
10
Networks - Sector Dynamics
Industry growth fueled by wireless subscriber growth and demand for smartphones, tablet devices and OTT applications
Continuing transition to next-generation network technologies and new service offerings while also dealing with customer services and retention
Big data and analytics technologies being deployed to tailor value-added services based on subscriber usage and behavior
Adoption of cloud and network virtualization will continue to gain momentum
Highly fragmented, open for more industry consolidation among 400+ vendors
BSS/OSS market was valued at $17B in 2011 and is expected to grow to $48.5B in2018, a CAGR of 16% from 2012-2018 (Source – Transparency market Research)
![Page 11: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/11.jpg)
11
Network Planning · Rollout · Design · Engineering · Visual IntelligenceGEOGRAPHIC INFORMATION SYSTEM
INTELLIGENT NETWORK SUITELeast Cost Routing · Enhanced Toll Free · Wholesale · Number Portability · Analytics
Real-time Predictive Analysis · Profiling · Dashboard · Business Rules Engine
FRAUD MANAGEMENT
Billing · Order Management · Workflow · CRM · Service Catalog · ProvisioningSERVICE DELIVERY CLOUD
WHOLESALE REVENUE MANAGEMENTMediation · Interconnect · Roaming · Trading · Taxation · Content
MOBILE VALUE ADDED SERVICESMessaging · Call Completion · Rich Communications
Technology solutions to optimize performance for next generationnetwork operators
Networks Portfolio
![Page 12: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/12.jpg)
12
ANNUAL RESULTS
![Page 13: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/13.jpg)
13
Fiscal Year Results (ending Oct 31)
Note¹ : CAGR – Compound annual growth rate
FY10 FY11 FY 12 FY 13 FY 14
$94m
$123m $136m
$220m
TOTAL REVENUE
$180m
FY10 FY11 FY 12 FY 13 FY 14
$47m
$59m
$72m
$92m
$115m
50% 48% 52% 52%
RECURRING REVENUE
51%
FY 10 FY 11 FY 12 FY 13 FY 14
$0.14
$0.18
$0.23
$0.29
$0.36
DIVIDEND PER SHARE(based on date of record)
FY 10 FY 11 FY 12 FY 13 FY 14
$0.85
$1.26$1.35
$1.69
$2.09
ADJUSTED EBITDA PER SHARE
![Page 14: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/14.jpg)
14
Revenue Split FY 14
Interactive Management
Group $169m – 77%
Asset Management
Group$51m ‐ 23%
REVENUE BY BUSINESS GROUP
License33%
Hosted/Mtce52%
Services12%
Hardware3%
REVENUE BREAKDOWN
US33%
UK22%
EMEA34%
CANADA4% APAC
7%
REVENUE BY GEOGRAPHY
![Page 15: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/15.jpg)
15
6 MONTHS - FY 15
![Page 16: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/16.jpg)
16
6 months - FY 15
6 months FY 15
6 months FY 14
Revenue - increase of 29% over FY 14 $131.7m $102.4m
Revenue by Segment
Interactive Management Group $88.6m $81.7m
Asset Management Group $43.1m $20.7m
License revenue $40.7m $34.6m
Recurring revenue - increase of ~ 24% over FY 14 $65.9m $53.4m
R & D expense as a % revenue 15.7% 17.7%
Adjusted EBITDA¹ per diluted share - increase of 24% over FY 14 $1.20 $0.97
Adjusted EBITDA¹ - increase of ~ 25% over FY 14 $32.4m $26.0m
Note¹: Adjusted EBITDA: income before income taxes adjusted for depreciation of PPE, amortization of acquired software and customer relationships, finance income/expenses, other income, litigation settlements and special charges for acquisition related restructuring costs.
![Page 17: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/17.jpg)
17
6 months - FY 15
6 months FY 15
6 months FY 14
Quarterly dividend - per common share, based on date of record $0.20 $0.16
Cash spent on dividend $5.2m $4.2m
Cash spent on acquisitions (net of cash acquired) $20.5m $13.5m
Cash & Investments balance - beginning of period $84.9m $90.3m
Cash & Investments balance - end of period $88.5m $101.0m
Acquisitions
IAT Nov 4th
IT Sonix March 4th
CDRator March 3rd
![Page 18: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/18.jpg)
18
Q2 FY 15
![Page 19: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/19.jpg)
19
Q2 FY 15
Q2 FY 15 Q2 FY 14
Revenue - increase of 25% over Q2 FY 14 $68.7m $55.0m
Revenue by Segment
Interactive Management Group $44.9m $43.9m
Asset Management Group $23.8m $11.1m
License revenue $21.1m $18.9m
Recurring revenue - increase of ~ 19% over Q2FY 14 $33.7m $28.3m
R & D expense as a % revenue 15.7% 17.1%
Adjusted EBITDA¹ per diluted share - increase of ~15% over Q2 FY 14 $0.60 $0.52
Adjusted EBITDA¹ - increase of ~ 17% over Q2 FY 14 $16.2m $13.9m
Note¹: Adjusted EBITDA: income before income taxes adjusted for depreciation of PPE, amortization of acquired software and customer relationships, finance income/expenses, other income, litigation settlements and special charges for acquisition related restructuring costs.
![Page 20: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/20.jpg)
20
Q2 FY 15
Q2 FY 15 Q2 FY 14
Quarterly dividend - per common share, based on date of record $0.10 $0.08
Cash spent on dividend $2.6m $2.1m
Cash spent on acquisitions (net of cash acquired) $20.1m $11.3m
Cash & Investments balance - beginning of period $101.8m $100.0m
Cash & Investments balance - end of period $88.5m $101.0m
Acquisitions
IT Sonix March 4th
CDRator March 3rd
![Page 21: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/21.jpg)
21
Quarterly Results
$0$10$20$30$40$50$60$70$80
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
FY 12 FY 13 FY 14 FY 15
REVENUE$ millions
$0$5
$10$15$20$25$30$35$40
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
FY 12 FY 13 FY 14 FY 15
RECURRING REVENUE$ millions
$0.00
$0.02
$0.04
$0.06
$0.08
$0.10
$0.12
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
FY 12 FY 13 FY 14 FY 15
DIVIDEND PER SHARE(based on date of record)
$0$2$4$6$8
$10$12$14$16$18$20
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
FY 12 FY 13 FY 14 FY 15
ADJUSTED EBITDA$ millions
![Page 22: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/22.jpg)
22
Acquisition Strategy
Established track record of value creation through acquisitions
To consistently generate positive operating cash flows to fund further growthand drive shareholder value
Economic factors favorable for acquisitions especially for small-cap companies
Target companies in the $5m - $50m revenue range preferably with strongrecurring revenue
– Geographic, product or scale expansion– Mission critical solutions– High barriers to entry
Objective is for a cash payback within 5 - 6 years
![Page 23: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/23.jpg)
23
Recent Acquisitions
REITEKMay, 2015Q3 FY 15
ITALY
CDRATORMarch, 2015
Q2 FY 15
DENMARK
IT SONIX March, 2014
Q2 FY 14
GERMANY
BASSETJuly, 2014Q3 FY 14
SWEDEN
IATNov, 2013Q1 FY 14
USA
JINNYAug, 2014Q4 FY 14
IRELAND
VOXTRONOct, 2014Q4 FY 14
BELGIUM
![Page 24: Enghouse Corporate Presentation - Q2 FY 15 [Read-Only] · Intuition Attendant Console ... Continuing transition to next-generatio n network technologies and new service ... Enghouse](https://reader036.fdocuments.in/reader036/viewer/2022062909/5afffc6f7f8b9a54578beb05/html5/thumbnails/24.jpg)
24
THANK YOU!