Engaging on Employee Disengagement

15
Fostering public service excellence through fully engaged employees and committed, purposeful leadership Passionate Public Service® Public sector talent development solutions Engaging on Employee Disengagement

description

This brief presentation presents three ideas for positively impacting employee engagement and five actions for fostering a more engaged workforce.

Transcript of Engaging on Employee Disengagement

Page 1: Engaging on Employee Disengagement

Fostering public service excellence through fully engaged employees and

committed, purposeful leadership

Passionate Public Service® Public sector talent development solutions

Engaging on Employee Disengagement

Page 2: Engaging on Employee Disengagement

Federal Worker Satisfaction and Commitment at Lowest Levels Ever

Source: Partnership for Public Service

57.8%in 2013

Page 3: Engaging on Employee Disengagement

Survey response rate was up slightly from 2012 . . .

Source: Office of Personnel Management (OPM)

But, only 38% of employees have confidence that anything will be done with the survey results.

38%

Federal Employee Viewpoint Survey (FEVS)

Less than half of all federal employees participated

Page 4: Engaging on Employee Disengagement

Source: Office of Personnel Management (OPM)

And, even fewer are overall satisfied with their organizations.

56%

Fewer are recommending their organizations as great places to work . . .

63%

Declining Satisfaction with Organization

Page 5: Engaging on Employee Disengagement

Source: Office of Personnel Management (OPM)

While sequestration and budget uncertainty have played a role, those aren’t the only issues . . .

Beyond Budget Troubles

Scores on ALL of the Leadership questions decreased in 2013.

Only 41% of employees say leaders generate high

levels of commitment and motivation.

Page 6: Engaging on Employee Disengagement

Source: GALLUP Business Journal

Only 30% of American employees are actively engaged at work – this

figure drops to 13% for all employees worldwide.

Of the other 70% of American employees:• 52% - Not Engaged• 18% - Actively Disengaged

Three Types of Employees

Page 7: Engaging on Employee Disengagement

Disengaged Engaged

Productivity Customer service

orientation Commitment Innovation Retention Resilience

Actively

Disengaged

Likely poor performance

Potential conduct issues

Formal and informal complaints

Interference Resistance

Engagement Impacts

Page 8: Engaging on Employee Disengagement

Ideas for Positively Impacting Employee Engagement

“The greatest asset of any nation is the spirit of its people, and the greatest danger that can menace any nation is the breakdown

of that spirit – the will to win and the courage to work.”-- George B. Cortelyou

First Secretary of Labor and Commerce, 1903

3

Page 9: Engaging on Employee Disengagement

Engagement is subjective and begins with a single employee.

Gaining a better understanding of what motivates people supports managers in better managing and leaders in better leading. One size does not fit all all, nor does one style suit all. Be intentional about discovering what works and diligent and flexible in applying what you discover.

1st

Page 10: Engaging on Employee Disengagement

That which we feed grows, so be intentional about your focus.

Authentically modeling and rewarding desired organizational behaviors are exponentially more effective at bringing about change than highlighting or emphasizing undesirable behaviors. And, actively engaging all levels of the organization in identifying and defining desired behaviors can create a culture of shared accountability and foster active engagement.

2nd

Page 11: Engaging on Employee Disengagement

Acknowledge what you’ve heard and commit to act.

Employees are experiencing survey fatigue and have little confidence that managers are even listening (reading). Finding constructive ways to engage on what employees are sharing will positively impact the usability of the information they share and their continued willingness to engage.

3rd

Page 12: Engaging on Employee Disengagement

Five Actions for a More Engaged Workforce

Engaged Employees

Leverage employees’

perspectives.

Focus at the work group

level.

Select the right

managers. Coach and then hold managers

accountable.

Weave engagement

into daily interactions.

Page 13: Engaging on Employee Disengagement

Additional Ideas for Managers

Benchmark and review results

annually – trends matter.

Compare results to relevant comparison groups for context.

Leverage other feedback

sources for more holistic view.

Page 14: Engaging on Employee Disengagement

Not engaging is not an option . . . and, how you engage matters.

BE INTENTIONAL.

Page 15: Engaging on Employee Disengagement

Pivotal Practices Consulting LLC“Organizational Consulting for Sustainable Performance Excellence”

Please be in touch if we can support you in enhancing your organization’s engagement levels. We offer consulting, coaching and team engagements targeted to sustainable performance excellence.

(301) 220-3179 [email protected] emailwww.pivotalpractices.com