Engaging IS/IT for Successful Outcomes. Woodland Creatures People Skills = Null Approach with...

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Engaging IS/IT for Successful Outcomes

Transcript of Engaging IS/IT for Successful Outcomes. Woodland Creatures People Skills = Null Approach with...

Page 1: Engaging IS/IT for Successful Outcomes. Woodland Creatures People Skills = Null Approach with caution Understanding IT Folks.

Engaging IS/IT for

Successful Outcomes

Page 2: Engaging IS/IT for Successful Outcomes. Woodland Creatures People Skills = Null Approach with caution Understanding IT Folks.

•Woodland Creatures

•People Skills = Null

•Approach with caution

Understanding IT Folks

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•You need to buy in from IT to get the best results.

•You get that by engaging them early and often.

•Use their expertise

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• Don’t just buy something because you have money to spend!- Especially in these economic times - thoughtful, planned projects will yield the best results.

• What do IT and CalTrans have in common?- consider the impacts not only financially but on resources such as infrastructure and human resources.

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Planning & Development

•Begin with the end in mind!

•Ask some important questions like:

• Why do we need this technology?

• What are the desired outcomes?

• How will it enhance results?

• Is there adequate tech support / staffing?

• Does it make things easier or complicate?

• Does the result warrant the expense? Do a CBA!

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System Development Life Cycle

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System Development Life Cycle

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Levels of Technology

•Consumer

•Mom & Pop / Small Shop

•Enterprise

•Product Rep.: “Of course our product is compatible with your environment!”

•Remember: Sales people get paid to sell.

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Be an Expert or Ask an Expert?

Engage the right resource!

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Organization

•Who’s who and who does what?

•Information Services - Admin & Finance

•Open Campus - Educational Services

•Faculty Websites - Institutional Effectiveness

•Instructional Media - Academic Affairs

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OrganizationContinued

•Who’s who and who does what?

•Web Development

•District - Chief of Staff

•Moreno Valley - Business Services

•Norco - Academic Affairs

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Organization

•Who’s who and who does what?

•Organizational Charts

•http://rccd.edu/administration/humanresources/Pages/OrganizationalCharts.aspx

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Inside Information Services

• Software Development

• Datatel, WebAdvisor, Software Development, R25, Imaging system

• Network & Communications

• Telephones, cell phones, voice-mail, cabling

• Network Support

• Network Infrastructure, Servers, Data Storage, Backups, Email / Active Directory, Network and Data Security.

• Micro Support

• Desktop hardware, software and operating system installation and Maintenance. These guys are the front line to the user community and have a lot to manage.

• Helpdesk

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The HelpDesk

•Why use the HelpDesk when I can call Skip or Cindy or Gloria or a MicroSupport guy?

• What if we are not available?

• Who knows you contacted us?

• Staff Management

• Historical Record

[email protected] preferred or 951.222.8388

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•Engage IT early and use their expertise

•Plan for technology implementations.

•Use Enterprise level equipment and software

•Understand who to engage for what.If you’re not sure, check the org charts.