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ENGAGING FOR SUCCESS:

Directors Forum

8th December 2011

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Our report

A report to Government

About engagement across the economy

About engagement for performance

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‘Key Enabler: Strategic Narrative’

Strong, visible, empowering leadership provides a strong strategic narrative about the organisation, where it’s come from and where it’s going.

This gives a line of sight between the job and the organisation’s vision.The story is communicated clearly, consistently and constantly.

The Past You are Here The Future

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‘Key Enabler: Engaging Managers’

Engaging Managers:

Managers focus their people and

offer scope

Managers treat their people as

individuals

Managers who coach and stretch

their people

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‘Key Enabler: Employee Voice’

There is employee voice throughout the organisation, for reinforcing and challenging views; between functions & externally; employees are seen as part of the solution – not the problem.

This voice is an informed one because information is widely shared early and often.

Employees views are sought and followed up; explanations are given if ideas/views not adopted.

Employees are involved in developing solutions early – not informed of the next initiative.

Options for change are discussed.

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‘Key Enabler: Integrity’

There is organisational integrity – the values on the wall are reflected in day to day behaviours.

These expected behaviours are explicit and bought into by staff.

Keep it real – staff see through corporate spin quicker than customers or the public.

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An issue LEVEL 1 – TRANSACTIONAL; We act on employee feedback through surveys

LEVEL 2 – TRANSFORMATIONAL

Compartmentalised ThinkingCompartmentalised Thinking

NB: CIPD: 75% of Employee Engagement focused as above Reactive engagement. About discretionary effort

SERVICES AND SECTOR STRATEGY

SERVICES AND SECTOR STRATEGY

STRATEGY FOR:IT; ESTATES; CAPITAL ETC

STRATEGY FOR:IT; ESTATES; CAPITAL ETC

EMPLOYEE / HR STRATEGY Survey & act on it eg Performance management,

communications, listened to etc

EMPLOYEE / HR STRATEGY Survey & act on it eg Performance management,

communications, listened to etc

It is a way of running and doing businessIt is a way of running and doing business

“ONE PAGE”: Services Strategy, Country, Positioning Strategy AND

Values/Behaviours to deliver it

“ONE PAGE”: Services Strategy, Country, Positioning Strategy AND

Values/Behaviours to deliver itWE TRACK

PROGRESS OF STRATEGY

WE TRACK PROGRESS OF

STRATEGYWE MEASURE: Concerns,

commitment, feedback

WE MEASURE: Concerns, commitment, feedback

People give continual VOICE

People give continual VOICE

People help shape

strategy

People help shape

strategy

People at heart of delivery and at heart of strategy

People at heart of delivery and at heart of strategy

NB: CIPD: 25% of Employee Engagement focused as above About proactive engagement

TWO-WAY

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The Next stage…

A Government Sponsored, Employer Led Task Force. To enhance levels of Employee Engagement across the U.K. workforce.

Launched by the Prime Minister and Ed Davey, Minister at BIS at No 10, in March 2011.

A ‘’Movement’’ driven and guided by the Task Force, and supported by a Sponsor group and by Guru and Practitioner groups.

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Task Force Launch

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Adam Balon, Co-Founder, InnocentAdam Crozier, CEO, ITVAmyas Morse, Auditor General, NAOAnthony Jenkins, CEO, BarclaysBrendan Barber, General Secretary, TUCCharlie Mayfield, Chairman, JLPChris Browne, MD, Thomson AirwaysChris Hyman, CEO, SercoClare Chapman, Head of Workforce, NHSDavid Frost, Director General, British Chamber of CommerceDavid Nicholson, CE, NHSEd Sweeney, Chairman, ACASIan King, CEO, BAEIan Livingston, CEO, BTIan Powell, Chairman & Senior Partner, PwCIan Sarson, CEO, Compass GroupJackie Orme, CEO, CIPDJane Wilson, CE, CIPRJohn Cridland, Director General, CBIJohn Neill, Group CE, UnipartJohn Walker, Chairman, FSBMarc Bolland, CEO, M&SMartin Temple, Chairman, EEFMiles Templeman, Director General, IoD

Paul Drechsler, CEO, Wates GroupPaul Noon, General Secretary, ProspectPeter Housden, PS for ScotlandPeter Rogers, CEO, BabcockPeter Sands, CEO, Standard CharteredPeter Searle, CEO, Adecco Group UK & IrelandPhilip Green, CEO, United UtilitiesRonan Dunne, CEO , O2Rona Fairhead, Group CE, Financial Times GroupRuth Spellman, CEO, CMISir Gus O'Donnell, Head of Home Civil ServiceSir Kevin Smith, CEO, GKNSir Martin Sorrell, CEO, WPPSir Stephen Bubb, CE, AcevoSir Suma Chakrabarti, Permanent Secretary, MoJSir Win Bischoff, Chairman, LloydsStephen Howard, Chief Executive, Business in the CommunitySteve Elliott, Director General, CIATim Jones, Lead Partner, FreshfieldsTim Melville-Ross, Chairman, DTZ & HEFCETom Glocer, CEO, Thomson ReutersWill Hutton, Executive Vice Chair, Work Foundation

SPONSORS

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Employee Engagement Report & Recommendations

www.engagingforsuccess.orginfo@engagingforsuccess.org