Engaging Employees - ACGOV.org · Engaging Employees: Greening Decentralized Purchasing Alameda...
Transcript of Engaging Employees - ACGOV.org · Engaging Employees: Greening Decentralized Purchasing Alameda...
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Engaging Employees: Greening Decentralized
Purchasing
Alameda CountyGreen Purchasing Roundtable
June 28, 2016
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Agenda
§ Why Engage Employees?§ Workshop: Greening Decentralized
PurchasingSarah Church, Cait Murphy, Emily Sadigh, Alameda County
§ Best Practices for Green Teams & Mini-PanelJennifer Gavin, City of Piedmont Ryan Bell, Alameda County
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Engaging Employees in Green Purchasing
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Needed Behavior Change
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Many Assume…
People will make rational decisions based on the information presented to them….
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How many times per week should we exercise?
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Greening Decentralized Purchasing Workshop
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Applying Community-Based Social Marketing
§ Doug McKenzie-Mohr
§ Uses social psychology research to understand actions and motivations
§ All about changing behavior
http://www.cbsm.com
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CBSM Highlighted Tools
§ Identifying Barriers and Benefits
§ Social Norming
§ Social Diffusion
§ Feedback
§ More
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Apply Our Lessons to Your Project
§Write down one project that involves engaging others
§Write down a person or group whose behavior you will want to affect§ Narrow it down to a “non-
divisible” behavior
§ Keep a log of ideas as we go!
Link for worksheet: bit.ly/CBSMworksheet
(copy or download)
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2015-16 Employee Engagement
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What Are “Green & Healthy”Events?
§ Cross-agency employee team designed Green & Healthy Events certification§ Online checklist
http://bit.ly/1RRgabS▫ Required & optional eco-actions▫ For virtual events, trainings,
conferences, expos, staff meetings, etc.
§ Avoids, reduces, and guidespurchasing
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It’s Hard to Reach Your Audience by Email
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SEPTEMBER 10 TO OCTOBER 21
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Identifying Barriers and Benefits
CBSM Lesson: Effective community-based social marketing requires audience research.
§ Ask our audience: What are your barriers and benefits?
§ Helped us to create a relatable message for employees
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§ Focus group/ interviews§ Online survey § Intercept survey§ Observe§ Use existing
data/research§ Learn from similar
organizations
§ Green Teams can help collect data!
How To Find Out
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Audience Barriers and BenefitsPrimary motivators for change (benefits)Ease and convenience
Actions that make them feel good
Emotional/values connection
Tangible outcomes
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Audience Barriers and BenefitsPrimary motivators for change (benefits)Ease and convenience
Actions that make them feel good
Emotional/values connection
Tangible outcomes
Primary challenges to change (barriers)Time
Culture of workplace
Costs
Inability to see a connection between their actions and greater sustainability goals
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Audience Barriers and BenefitsPrimary motivators for change (benefits)Ease and convenience
Actions that make them feel good
Emotional/values connection
Tangible outcomes
Primary challenges to change (barriers)Time
Culture of workplace
Costs
Inability to see a connection between their actions and greater sustainability goals
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Messaging With Barriers & Benefits in Mind
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§What’s one thing that might motivate your audience? Or one thing that is a barrier for them?§ How could you find out?
CBSM Tip: Don’t assume what motivates you motivates your audience!
Applying Barriers & Benefits
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Social Norming: “I want to do what my peers are doing”
§ Our Audience: Identifies with colleagues in their agency
CBSM Lesson: People are more likely to do something if others with whom they identify are visibly doing it.
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Trendsetter Award
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Example: Poster
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Example: Newsletter Feature
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Example: Testimonials
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Applying Social Norming
§What person or group does your audience identify with?§What action might these role
model(s) take?§ How can you make that
group’s support for the action visible?
CBSM Tip: Show that relevant other people are doing or approve of the action.
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CBSM Lesson: Word-of-mouth is very effective for spreading new behaviors.
Social Diffusion: “A friend asked me to do it”
§ Our Audience: Responds to requests from peers in their agencies rather than emails from people they don’t know.
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Green Champions Get Promo Kits
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Award for Most Certifiers in Agency
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Example: Clean Commute Champs Training
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Applying Social Diffusion
§Who could spread your message? How can you equip them?
CBSM Tip: Create an engaging experience that people want to talk about. Train and incentivize champions to spread the word.
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Feedback: “My action matters to help my team win”
§ Our Audience: Wants to help their agency win.
CBSM Lesson: Provide feedback on progress toward a goal.
Team 1
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“Most Certifiers in Agency” AwardRanking Email Worked
Help the Library Win!
The Library is in 2nd
place.
We need only 1 more employee entrant to tie for first!
SUBJ: So Close! Help the Library Win!
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Example: Paper Purchasing Progress Reports
2011 2012 2013 2014 2015 Met 20% reduction goal?
CasesPurchased
by Your Agency 700 600 650 550 490
Yes, 30% reduction!
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Example: Ceremony Showing Collective Impact
More photos: https://www.flickr.com/gp/80248593@N03/i820p7
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Applying Feedback
§What could a shared goal be for your audience?§ How can you divide your
audience to give them targeted feedback?
CBSM Tip: Create a community goal. Give regular feedback on progress and their contribution.
Team 1
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Number of Certified Green & Healthy Events
0
2
4
6
8
10
12
Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15
Num
ber o
f Eve
nts
Month
Number of Events Linear (Number of Events)
Pilot Announcement & Reminders
Training Targeted Outreach
CONTEST GOAL:
40 in six weeks
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02468
1012
Mar
-14
Apr
-14
May
-14
Jun-
14Ju
l-14
Aug
-14
Sep
-14
Oct
-14
Nov
-14
Dec
-14
Jan-
15Fe
b-15
Mar
-15
Apr
-15
May
-15
Jun-
15Ju
l-15
Num
ber o
f Eve
nts
Month
Number of Events Linear (Number of Events)
Sept 2015:
event applications
Oct 2015:
event applications
Goal Exceeded
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Campaign Impact
192 events certified
9248participants reached
20 agencies participating
144 new event planners
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Small Steps. Big Difference.Plastic Bottles > Reusable Pitchers
Savings = 197 gallons
of oil
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Small Steps. Big Difference.Paper Plates > Reusable/No Plates
Savings = 1384 gallons(80 showers)
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Questions?
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Bonus Strategy: Pledges
CBSM Lesson: Public, enduring pledges motivate sustained behavior change.
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Example: Shutoff Pledge
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Example: Clean Commute Challenge
Expert suggestion: “leaves” in the shape of your mode of transit
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Applying Pledges
§What pledges could your audience make? How could they be made public and/or long-lasting?
CBSM Tip: Start with a small commitment. Making pledges public encourages people to stick with them.
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Bonus Strategy: Prompts
CBSM Lesson: A reminder placed right near the decision point can prompt behavior change.
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Example: “Check Your Range” Reminders
Tools can help address barriers associated with use of a greened product or service
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Example: Office Supply Cabinet Reminders
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Applying Prompts
§Where are the members of your audience when they need to decide to make the change you’re asking? § How can you bring your
message to them?
CBSM Tip: Put noticeable reminders in the right location.
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Applying CBSM: Next Steps
§Which strategies will be most useful for your audience?§What is your very next
step to apply learnings?
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Resources§ Alameda County (more about
our engagement strategies): www.acsustain.org
§ CBSM.com (articles, case studies, forums):www.cbsm.com
§ Tools of Change (free social marketing planning tools and resources)www.toolsofchange.org
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Exercise Break
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Best Practices for Green Teams
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What Is a Green Team?
§ Group of employees or decision-makers
§ Become informed about, promote greening
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What Type of Green Team?
Informal Formal
Volunteer Assigned/Role-Based
Open-Ended Goal-Focused
Self-Organized Run by Sustainability Staff
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Things to Think About
§ Sustainability goals§ Barriers/benefits of
potential members (ask!)§ Degree of top-level
support§ Project suggestions
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Panel Discussion: Green Teams
Jennifer Gavin, City of PiedmontRyan Bell, County of Alameda
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Panel Discussion
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Sharing Green Team Experiences
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