Engagement and Leadership:How to Make it Happen!

FacilitatorJodi Rai

Strategic Human Resources Advisor Fisheries & Oceans Canada

Session Outline

Engagement and…• Whole Systems Thinking

• Definitions

• Drivers

• Leadership

• Concepts, models, tools, & data

“Great leadership works through the emotions. No matter what leaders set out to do – whether

it’s creating strategy or mobilizing teams to action – their success depends on how they do it.”

Primal Leadership - Goleman, Boyatzis, McKee, 2013

mur·mur·a·tionhttps://www.youtube.com/watch?v=M1Q-EbX6dso

Systems thinking and engagement?

Systems Thinking

“…a discipline for seeing wholes rather than parts, for seeing patterns of change rather than static snapshots, and for understanding the subtle interconnectedness that gives living systems their unique character.”

(Peter Senge)

StructuralHuman

Resources

SymbolicPolitical

The Organization as a Social System

Bolman and Deal, 2013

Jodi Rai, Quality HRM Administration at DFO, 2016

What would an engagement system look like?

Engagement System Example

Definitions

Engaged Not Engaged Actively Disengaged

To engage or not to engage?

Is there even an option?

A fully engaged employee is intellectually and emotionally bound with the organization.

Engaged? Not Engaged? Actively Disengaged?

What is employee engagement?

“…a mindset in which employees take personal stakeholder responsibility for the success of the organization and apply discretionary efforts aligned with its goals.” (Korn/Ferry)

“ …the extent to which employees are motivated to contribute to organizational success and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals.” (Karsan and Kruse)

Employees are committed to achieve the organization's objectives

The organization respects the personal aspirations of its employees

Engagement - Partnership Strategy

It starts from within…

“We have to dare to be ourselves, however frightening or strange that

self may prove to be.”

May Sarton

Authenticity

Emotional Intelligence

Self-Awareness

Self-Management

Social Awareness

Relationship Management

Participative

Leadership Styles

Transactional Participative Coaching Autocratic Transformational

Participative

Autocratic

Participative

TransformationalTransactional

Coaching

Engagement

Brené Brown

Wholehearted Leadership

“… being all-in requires courage, compassion and connection with ourselves first and then with our teams...connecting

with one’s true self helps to build relational trust which creates the kind of community

that can generate collective impact…”

What drives employee engagement?

“People give loyalty and discretionary effort to those who foster growth, show appreciation, share a compelling vision and are

trustworthy.” (Forbes, Kevin Kruse, 2016)

Organizational Drivers of Engagement

• Growth • Appreciation • Higher Purpose• Trust in Leadership• Involvement

WHAT DRIVES EMPLOYEE ENGAGEMENT AND WHY IT MATTERSDale Carnegie & Associates, 2012

Emotional Drivers

Valued

Confident

Inspired

Empowered

Enthusiastic

Employee Engagement

…emotional and organizational drivers –what`s the connection?

Title

What concepts, tools and models can leaders consider/use to drive engagement?

An Engagement Culture https://www.youtube.com/watch?v=IZA94smSkQg

Consider your leadership style(s)

Collaborative Leadership Action Model

Dan Pontefract, Flat Army, 2013

CONNECT with others

CONSIDER all options

COMMUNICATE the decision & action plan(s)

CREATE the result

CONFIRM the results/target met

CONFIRM the results/target met

Measuring Engagement

• Open Forums • Focus Groups • Retention Rates• Exit Interviews • Productivity Metrics• Surveys

1. Do I know what is expected of me at work?

2. Do I have the materials and equipment I need to do my work right?

3. At work, do I have the opportunity to do what I do best every day?

4. In the last seven days, have I received recognition or praise for doing good work?

5. Does my supervisor, or someone at work, seem to care about me as a person?

6. Is there someone at work who encourages my development?

7. At work, do my opinions seem to count?

8. Does the mission/purpose of my company make me feel my job is important?

9. Are my co-workers committed to doing quality work?

10. Do I have a best friend at work?

11. In the last six months, has someone at work talked to me about my progress?

12. This last year, have I had opportunities at work to learn and grow?

The Gallup 12

Organizational Analysis

Culture

Leadership

Emotional & Organizational Drivers

Engagement Strategies

Data Collection & Feedback Loops

Tying it all together…

Elements of Engagement

What will your organization’s

engagement system look like?

More Questions? Want to Stay in Touch?

You can reach me at:

jodijanda@hotmail.com

Twitter: @jodi.rai

More Questions? Want to Stay in Touch?

You can reach me at:

jodijanda@hotmail.com

Twitter: @jodi.rai