(ENG) Timeware - Placing customers at the heart of the business (Institutional Presentation)
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Transcript of (ENG) Timeware - Placing customers at the heart of the business (Institutional Presentation)
![Page 1: (ENG) Timeware - Placing customers at the heart of the business (Institutional Presentation)](https://reader033.fdocuments.in/reader033/viewer/2022061206/5476ddb0b4af9fd6028b4790/html5/thumbnails/1.jpg)
TimewarePlacing customers at the heart of the business
![Page 2: (ENG) Timeware - Placing customers at the heart of the business (Institutional Presentation)](https://reader033.fdocuments.in/reader033/viewer/2022061206/5476ddb0b4af9fd6028b4790/html5/thumbnails/2.jpg)
Confidential – Property Timeware 2Placing customers at the heart of the business.
Timeware: About us
o Founded in 2003, combines entrepreneurial and managerial experiences developed in leading companies in ICT sector
o Offers solutions, services and expertise to its customers on how to manage, evolve, expand and optimize their business
o Partner for Microsoft Cloud / Collaboration and Business Intelligence solutions (Microsoft Office 365, Microsoft Azure)
o Aimed at cross-industry markets o It has developed specific solutions for Retail & Hospitality sectoro Turnover 2013: € 3M o Website: www.timeware.it
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Confidential – Property Timeware 3Placing customers at the heart of the business.
Timeware: Our Mission
Add value to the relationship among the companies, the markets and the customers/end users.
Achieve for our clients the most effective solutions to improve internal and external business processes.
Give timely and personalized answers to customer needs within our areas of expertise.
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Confidential – Property Timeware 4Placing customers at the heart of the business.
Timeware: How we operate
MARKETSCustomer/End
User
INTERNALORGANIZATION
Company
Improving theRelationship among
Companies, Markets and Customers
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Confidential – Property Timeware 5Placing customers at the heart of the business.
Timeware: What we doo Solutions for Business Intelligence & Smart Reporting for vertically integrated market,
customized and segmented by level and organization o Solutions for Customer Engagement
o Marketing Consulting o Mobile Couponing and Digital Wallet o Digital Signage o Promotional engines for digital contests (Instant win, Promochecker)
o Marketplace / Collaborative Web Ecosystem Solutionso Solutions for Points of Sale o Customized Software Development o Project management, Project Rollout o Service Desk (24/7 assistance, value stack coverage up to the level of business
applications) o Cloud/Collaboration and Business intelligence Solutions based on Microsoft (Office
365, Azure) o Consultancy on Microsoft Technology o Network Design and Implementation o Consulting on IT Security
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Confidential – Property Timeware 6Placing customers at the heart of the business.
Timeware: 3 Competence Centerso Solutions – System Integration, Partner Microsoft
o Mobilityo Cloud Solutionso Virtualizationo Unified Collaboration Microsofto Exchange, Sharepoint, Business Intelligence
o Services – Services outsourced or implemented on-siteo Service Desko Functional integration (Procurement, Project management, Software & Hardware maintenance)o Outsourcingo Staging, Installation & Rollout
o Digital – Advanced Solutions for Customer Experience and Business Managemento Retail Customer Engagemento Data Flow & Collecto Business Intelligence & Smart Reportingo Digital Couponingo Web Developmento System Integration
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Confidential – Property Timeware 7Placing customers at the heart of the business.
Timeware for McDonald’s
o Service Desk 24-7-365 on the infrastructure, Application MGMT & Business Processes
o Deployment/Rollout Software Solutionso Customized Software Development o Business Intelligence, Reporting & Dashboardo Hostingo Managing approximately 460 restaurants to support IT/application and
SPOC for all problems (including general services) o Collaborative Web Portalo Partial outsourcing of IT infrastructure
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Confidential – Property Timeware 8Placing customers at the heart of the business.
Timeware for Almaverde Bio
o Migration of the legacy management application to a new solution (Project management & Rollout)
o Supply of software for the management of the point of sale, loyalty and integration with the migrated software
o Rollout of the new storeso Partial outsourcing of IT infrastructureo In progress: Server Hosting, Business intelligence
(OFR: Organic Food Retail)
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Confidential – Property Timeware 9Placing customers at the heart of the business.
Timeware for Tigros
o Technological Service Desk operating 15h a day, 365 days a year.
o Consulting on innovative processes in Retail Industry (Click & Collect, order items online and collect them at the point of sale)
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Confidential – Property Timeware 10Placing customers at the heart of the business.
Timeware for Affinion
o Creation of promotional contests based on our PromoChecker Promotional engines
o Available on traditional (Trony, Mediaworld) and digital sales channels (Amazon)
o Creation of promotional contests based on our Instant Win engineso Used on Web desktop and Mobile platformso Access to customized reporting regarding the competitions
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Viale Cassala, 22 – 20143 Milano, ItalyPhone: +39.02.89699260 – Fax: +39.02.89699290