ENF 27

Permanent resident card

ENF 27 Permanent resident card

2017-04-21 2

Updates to chapter .................................................................................................................................... 5 1 What this chapter is about ...................................................................................................................... 8 2 Program objectives ................................................................................................................................. 8

2.1 Objectives of the PR card ................................................................................................................ 8 2.2 The PR card in the international context ......................................................................................... 9

3 The Act and Regulations ........................................................................................................................ 9 3.1 The scope of the Act and Regulations ........................................................................................... 10 3.2 Other regulatory provisions: Part 17 (Transportation) and Part 21 (Repeals and Coming into Force) ................................................................................................................................................... 13 3.3 Forms and kits ............................................................................................................................... 14

4 Instruments and delegations ................................................................................................................ 14 5 Departmental policy .............................................................................................................................. 15

5.1 General conditions of issuance of the PR card ............................................................................. 16 5.2 General conditions for persons applying for a PR card ................................................................. 16 5.3 PR Cards issued to permanent residents under the IRPA ............................................................ 17 5.4 Data integrity and the PR card ....................................................................................................... 18 5.5 Correction procedures Permanent resident documentation ....................................................... 20 5.6 Operations Support Centre procedures ......................................................................................... 21

6 Definitions ............................................................................................................................................. 22 6.1 Acronyms ....................................................................................................................................... 22

7 Procedure: PR cards provided to new permanent residents................................................................ 23 7.1 Roles and responsibilities .............................................................................................................. 23 7.2 Overseas procedures .................................................................................................................... 24 7.3 Permanent residents without a PR card while abroad................................................................... 25 7.4 Procedures at ports of entry .......................................................................................................... 26 7.5 Reminder on foreign adoptions and married names ..................................................................... 28 7.6 Holders of one-year PR cards referred to Immigration Secondary examination ........................... 28 7.7 Secondary examinations of holders of temporary travel documents ............................................. 29 7.8 Inland procedures .......................................................................................................................... 30 7.9 Procedures for missing information in the course of permanent resident examinations (POEs/Inland offices) ........................................................................................................................... 30 7.10 Distribution of the Confirmation of Permanent Residence Form [IMM 5688E or IMM 5292B] .... 31 7.11 Reporting non-receipt of a PR card to the Call Centre ................................................................ 32

8 Procedure: PR cards issued on application ......................................................................................... 32 8.1 General conditions ......................................................................................................................... 33 8.2 Other conditions ............................................................................................................................. 33 8.3 Statutory limitations........................................................................................................................ 35 8.4 Incomplete applications returned to client ..................................................................................... 35 8.5 Referral of the application to a local IRCC office ........................................................................... 36 8.6 Referrals to the CBSA ................................................................................................................... 37 8.7 Processing inland permanent resident determinations.................................................................. 37 8.8 Closing inactive files deemed abandoned ..................................................................................... 38 8.9 Withdrawal requests of a PR card application ............................................................................... 39 8.10 Refusal of a PR card application ................................................................................................. 39

8.11 Retrieval of old PR cards ................................................................................................................. 40 9 Cancelled and revoked PR cards ......................................................................................................... 41

9.1 Voluntary surrender of PR card ..................................................................................................... 41 9.2 Lost or stolen PR cards ................................................................................................................. 42

10 Procedure: General guidelines for PR card distribution by IRCC offices ........................................... 42 10.1 New permanent residents ............................................................................................................ 42 10.2 Other permanent residents .......................................................................................................... 43 10.3 Receipt of PR cards at the IRCC office ....................................................................................... 43 10.4 Tracking procedures for PR cards shipped to a distribution IRCC office .................................... 43 10.5 Distribution to clients .................................................................................................................... 44 10.6 Requesting files from the CPC-PRC............................................................................................ 46 10.7 Disposition of undelivered PR cards ............................................................................................ 47

ENF 27 Permanent resident card

2017-04-21 3

10.8 PR cards lost between IRCC offices............................................................................................ 47 10.9 Seizure and recall of PR cards .................................................................................................... 47

11 Procedure: Quality assurance and the PR card ................................................................................. 48 12 Procedure: Cost recovery ................................................................................................................... 48 Appendix A Information required in the application form ..................................................................... 50 Appendix B Name policy for the permanent resident card ................................................................... 54 Appendix C PR cards reported lost or stolen ....................................................................................... 59 Appendix D PR card distribution offices ............................................................................................... 62 Appendix E Sample letters ................................................................................................................... 64 Appendix F File request email template ............................................................................................... 70 Appendix G PR card seizure ................................................................................................................ 71 Appendix H Quality assurance ............................................................................................................. 72

ENF 27 Permanent resident card

2017-04-21 4

Updates to chapter

Listing by date

2017-04-21

The entire chapter has been updated. Previous versions of this chapter should be replaced with this

updated version.

2016-03-15

Section 7.2 Updates to reference the issuance of an eFoil to facilitate travel for visa-exempt

clients with a temporary resident pe