Milan, April 10, 2015

ENEL - Infrastrutture & RetiWork Force Management

Marco AltigieriICT Solution CenterInfrastructure and NetworksMetering and Field SolutionsM +39 3299210808 - e-mail: marco.altigierii@enel.com

Massimo MaffeisWORK FORCE MANAGEMENTNETWORK TECHNOLOGIESGRUPPO ENEL - DIVISIONE INFRASTRUTTURE E RETIEnel Distribuzione M +39 3203884441 - e-mail: massimo.maffeis@enel.com

Work Force Management2°Generation – Enel Infrastrutture & Reti: IT scenario

Work Force ManagementWFM1G 2006 - Operational excellence project

6.450 Panasonic CF-19 rugged notebook delivered in 2007/10

5.450 vehicles equipped in 2007/10

Field activity optimization

Paperless operations

Always connected to the central system

Crew’s single mobile device for all Business processes

6.450 Panasonic CF-19 rugged notebook delivered in 2007/10

5.450 vehicles equipped in 2007/10

Field activity optimization

Paperless operations

Always connected to the central system

Crew’s single mobile device for all Business processes

Provide “Operative Centers” with a localization and management system for field force.

Fleet Management System

Provide crews vans with GPS Navigator, GPRS, notebook for applications in mobility.

PC on Car

Work Force Management 1st generationWork Force Management 1st generation

Work Force Management2006 WFM1G Vehicle set up schema - MAKE solutions

The setting up schema is the same for all the car types. Only the kits vary, having different cable lengths, different cable deployment and different tablet PC docking station that may be light (uncovered and more compact) or strong (with the tablet fully covered and more bulky).

In-dash MonitorIt’s a touch-screen monitor that replicates the Tablet PC screen inserted into the docking station. It also contains all the components for GPS and GPRS operation.

Docking-stationIt’s the mechanical and electrical frame which houses the Tablet PC. It provides the low voltage supply, video, audio and USB connections to the in-dash monitor.

GPS+GPRS Antenna

Audio System

736 Fiat Ducato (4x2 and 4x4)2.324 Fiat Doblò

358 Fiat Panda Van 1.450 Fiat Punto Van

328 Land Rover Defender 110

206 Land Rover Defender 90

About 70% of the operative vehicles was equipped 27 Piaggio Porter

Work Force ManagementTypes of WFM equipped vehicle (2007-2008)

Provide “Operative Centers” with a localization and management system for field forceProvide crews vans with GPS Navigator, data connectivity and mobile applications.

Same 1st generation goals

Market solution: save money and provide easy new and spare device purchase.Much simpler and cost-effective car setting.3G connectivity even off carMore applications and more powerful.Enhanced user interface100% of vehicle equipped.

Work Force Management 2nd generationWork Force Management 2nd generation

New Constraints More efficient

Car fleet renewal will be done with heterogeneous makers and several different models. Not all of them allow a WFM1G setting.

Work Force ManagementWFM 2G concept (mid 2010)

• Very easy device programming: Apps are more powerful than other OS and cost less.• Plenty of several different devices available, different in specs and costs• Plenty of public free Apps available, some of which good for enterprise purposes• Easy porting of italian WFM1G apps already developed• Android OS market share is rapidly increasing.

In Q4 2013 more than 82% of the sold smartphone are provided with Android OS. Furthermore, the Android OS is not linked with a particular smartphone manufacturer

Worldwide smartphones sales by Operating System (%) 2010 - 2013 (about 2,5 billion units sold)

Android Facts

Work Force Management2°Generation – Why Android ?

• 8.500 smartphones delivered to ours field engineer.• They are provided with applications for viewing the assigned jobs

list as well a navigation tool with electric grid data integrated.

Smartphone Android massive rollout

June-Sep2013

• March to December 2011 : Project initial design and preparation for PoC and the field test.• January to October 2012 : Field test with 70 crews, and 9 vehicle, involved in 5 different Zones.• January to May 2013 : Widespread I&N crews training and rollout preparation.

WFM2G pre-rollout roadmap

• It provided with GPS, GPRS modem and configurable firmware to monitor cars, field crews positions and the mileage of the cars.

• Furthermore, it is able to identify the people driving the car using an RFID badge.

Black-Box massive deployment

More than 5,500 WFM2G vehicles

deliveredsince Feb 2013

Work Force Management2°Generation

It’s a personal device

Work Force Management2°Generation – Galaxy Note II & III

• 2 millions customer with its electric data• 800.000 low voltage elements

• 800.000 branches• 20.000 medium voltage elements

Work Force Management2°Generation – «killer apps»

Technological Updates for even more efficient operations

Smartphone WFM2G• Service Mobile Phone• Work Order Management and Electronic Meter

programming using Bird Zvei probe• GPS Navigation system integrated with electric grid

data• Camera• Barcode, NFC and RFID• Access to company e-mail and intranet website• Android Market Applications• Augmented Reality Applications• Customer biometrics handwritten signatures• Internal Training & Corporate Communications

PlatformIt has replaced the WFM1G

Work Force Management2°Generation

• First level training performed in July and September 2014• 22 training sessions held with more than 1.000 trainee in total

• Second level training performed from September to November 2014• 8.150 Bird delivered (July-October 2014).

• Bird is the Bluetooth Zvei probe used to program LV and MV Electronic Meter, Concentrator and Modem.

• More than 1.3 million of field activities were performed using EnelMobileDroid in the last 7 month.• Actually about 95% of all field activities are carried out using smartphone with EnelMobileDroid app.

• 100% of usage will be expected in May 2015 (usage it is monitored with a specific KPI).• The old 5.500 WFM1G WXP CF-19 rugged PC will be retired starting May 2015.• In 2015 around 4 millions of various field activities will be carried out using EnelMobileDroid app.

Work Force Management2°Generation - EnelMobileDroid

• 2013 : 8.500 WFM2G smartphones delivered.

• 2014 : additional 2.500 WFM2G smartphones delivered (11.000 total)• 7,300 - Field Worker and Meter Management crews

• 600 - Field Worker spare parts• 600 - Non Technical Losses Field Inspector• 300 - Public Lighting technical support• 800 - Remote Control and Automation System engineer• 600 - External Contractors Inspections and Acceptance Tests• 500 - Business Operative Unit heads• 300 - Miscellaneous usage

• 2015 forecast - about 1.000 new smartphones to be added :• Complete coverage for “External Contractors Inspections and Final Acceptance Tests” process• On field cartography update• On field work estimation and simple design

• By the end of 2015 the 8.500 smartphones delivered in 2013 will be renewed.

Work Force Management2°Generation – mobile device

• The WFM2G mobile devices adopted in I&N are consumer device and the percentage of breakages it issatisfactory also if it is compared to the WFM1G rugged devices: it’s about 3,2 times less (1,26% vs. 4%on monthly basis).

• 102 WFM2G device were lost or stolen in 2014 (about 1,1% on yearly basis): it’s about the sameaverage of WFM1G.

Work Force Management2°Generation – Incident

Work Force Management2°Generation – Blog ( http://blog.enelint.global/blogs/wfm2g/ )

Work Force Management2°Generation – Blog Statistics

Optimizedfor PC

Optimizedfor

smartphone

Car Driver identification is performed through RFID badges.

Smartphone

BLACK BOX

Work Force Management2°Generation – vehicle set up schema

TEXA Black-box• It is a on-the-shelf product• It is a cutting-edge device that can be directly connected to the vehicles’ CAN BUS• It provides advanced functions related to WFM (100% of the vehicles equipped), fleet

management (maintenance and antitheft) and safety.• It allows a paperless management of the vehicles

Logistics

• Easy to install• GPS – GPRS• SIM Card M2M• Accelerometer• Alarms

• Intrusion• Power Supply• Device Battery• Car Battery

• CAN BUS interface• Plug & play• Small size• Blootooth and Serial communication• Performances similar to car diagnostic tools

Self-Diagnosis

Work Force Management2°Generation – vehicle set up : Black-Box

Kit TEXA:• black-box• GPS Antenna• Cables• iButton• SOS• buzzer

3

1

2

4

5

6

1

RFID badge

Tablet or PC housing

Work Force Management2°Generation – vehicle set up

Ford Transit 4x4

Peugeot Partner 4x4

Mitsubishi L200 4x4

Fiat Fiorino

Renault Kangoo ZEV (Zona Isernia)

Work Force Management2°Generation – vehicle set up

A EAS Pilot has been developed in order to avoid forms, nowadays printed and signed on paper, introducing electronic

ones with signing fields that can be filled via the Note stylus. The forms are delivered on the Mobile devices and once

filled and signed they are sent back to the Central System, available for long term storage and suitable to be sent to the

customer. Main advantages of the EAS are:

•No paper

•No time wasting for the technicians to get in advanced the paper forms

•No need of printing device to be used on field;

•No more form filling by hand on the field;

•Documents are immediately available on the systems;

•Zeroing back office work such scanning, paper archiving, data entry of handwritten information.

Work Force Management2°Generation – Electronic Advanced Signing

Smartphones capabilities enabled new and innovative applications development helpful in an Energy Utility scenario like

ENEL I&N. One of this is ARNet, and Augmented Reality application based on the NetNavSP cartography information.

This app has been delivered since 2013 and now is deployed over 11.000 devices. It's really useful to retrieve

underground substations or whatever net element difficult to find. This happened in Italy both in 2013 Sardinia floods and

in this winter heavy snow storm that hitted northern Italy. Here what a field technician reported over the smartphone

usage:… I confirm that it has proved to be essential and in managing emergency outages due snow I daresay fundamental forall and particularly on:•Shooting photos and real time news exchanges, via e-mail, helping in damages evaluation and real time interventions.•Using ARNet to direct (I was able to test it myself during a night line inspection while a heavy fog was coveringeverything)•Coordination with the colleagues coming from other regions to give us support, being capable to transfer Net data fromour smartphones to their own ones and let them be ready to operate autonomously in a real short time.

Work Force Management 2GAugmented Reality App: Emergency Management

An MV substation outlighted via ARNet, at night with fog

Augmented Reality has been used in training too, allowing to give contents concerning high complexity devices.

So in the last months a prototype has been developed. If the tests will be positive in the next months it could turn into a

Pilot in order to help the new MT fault detection devices (called RDGM).

Just pointing at the device all the substantial elements previously defined, like switches, buttons, plugs etc., will be

automatically recognized and highlighted on the smartphone screen.

When the technician touches over the display one of the element, showed overlaying the focused device, the multimedia

content starts. This can be a simple PDF document as well as a whole video capable to show, step by step, installation or

usage.

Work Force Management2°Generation – Augmented Reality App: Training

Work Force Management2°Generation – eOrder project

Optimal Task Assignament

(ADL)

Mobility (WFM)

Work Force Managementfamily photo