Enabling the digital economy: Postal services 2020

© UPU 2012 – All rights reserved

Enabling the digital economy:Postal services of the 21st century

Farah Abdallah, PhDE-business expert Directorate of Markets Development


Agenda

Introduction

A. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce4 E-finance

B- UPU E-services and E-commerce programs1 UPU digital action plan 2013-20162 International secure e-mail box3 .post: top level domain


The role of the Post in supporting the development of the digital economy

Postal services of the 21st

centuryE-communication

E-governmentE-commerce

E-finance

E-government

strategy

Rise of entrepre-neurship and SMEs

International e-

commmerce and trade

Cyber-security issues

Digital and financial inclusion

Inter-connection of services

and networks

Efficient and affordable selling and distribution network

Information society needs

Opportunities

Challenges

Booz & Company

Postal services breaking through the “digital barrier” – the traditional view

Booz & Company Digital Postal Services Business Framework ©

Source:Booz & Company analysis

Key EnablersCustomers

E-IdentityManage-

ment

E-Com-merce

Solutions

E-Billing and Pay-

ment

E-Media

Gov

ernm

ent

Bus

ines

ses

Con

sum

ers

Cyber Security / Data

Protection

Marketing /Sales

Organization Flexibility

Innovation andIT delivery

Partnership / Alliances

…

Online Marketing

Digital MediaDistri-bution

Electronic Communications Services (ECS) Other Digital Services

Digital Inbox:Digital Outbox:

Add-on: Scanning and of physical incoming mail

Add-on: Printing and physical delivery of

E-Post

Secure electronic receipt of E-Post

Secure electronic dispatch of E-Post

Traditional Physical Mail

Virtual Post Office (Traditional Postal Services Online

Digital Document Management

Traditional Hybrid Mail

"THE DIGITAL BARRIER"

4


Agenda

Introduction




Internet kiosks in post offices

• UPU, ITU, Bhutan and India have implemented a project in Bhutan to set up internet kiosks in 38 post offices to provide access to Internet in rural and remote areas

• Six remote locations did not have telecommunication or electricity connection. ICTs was brought to these locations by establishing solar-powered VSAT stations linked to India’s communication satellite, INSAT

• The main users of telekiosks are: local officials, visiting students and professionals, men as well as women.

• According to UPU statistics, more than 60 Posts worldwide are offering public internet access point in over 31,000 post offices, connecting the nations to the digital economy

ABDALLAH, farah


Posts as Business and Communications Centres

Botswana Post and its « Kitsong Centres »• Open in association with the Ministry of

Communications, Science and Technology (MCST)

• Core focus: a hub for e-commerce within communities in addition to wider e-Government services

• Easy access, thus saving citizens time, money and effort spent in travelling to major urban areas to obtain services

• 48 centres opened in 2009


Posts Community Broadband Centers

• Malaysia Post has transformed its posts offices in rural areas as community broadband centers

• Open in association with the Ministry of Communications, Science and Technology (MCST)

• UPU Director General, Mr. Edouard Dayan, is a founding member of the ITU Broadband Commission for Digital Development

Universal Posta

l Service

International Development

Quality of Service

Indu

stry

Gro

wth

Improve Productivity

NATIONALCompetitiveness

Balanced Development

CONSUMERSService

Satisfaction

EMPLOYEESProfessionalism

ENVIRONME

NTLess

Carbon Emissio

n

NPS(2010-2014)

National Postal Strategy


Hybrid mail service

• A number of developing countries are providing hybrid Mail service:

Argentina, Ivory Coast, Guatemala, Morocco, Nigeria, Senegal• The collection, processing, or the delivery of the letter is done electronically• The benefits for are:

• Reduced delivery time, in particular to rural areas• More affordable service • More environmental and sustainable service, as the transport is done electronically

Postal Electronic network / Cloud


Agenda

Introduction




Electronic mail box service

• The government and post of Tunisia partnered to provide M@ilPost service to support the implementation of the e-government strategy and the WSIS goals.

• M@ilPost offer citizens:

• A universal free secure email service linked to the physical address and identity of the customer

• A postal digital box, dedicated to the electronic reception and storage of government and administrative documents, bills, mail from social and educational institutions, and others

• A secure multi-channel delivery available 7/7 and 24h of communication (mail, SMS; MMS, Web,..) using encryption techniques and UPU standards (S-43, S-52)

40 000 users


Single Access point to e-government services

Governmental services at LibanPost - A Public Private Partnership Experience

Through LibanPost• Retail network availability across the country

with extended opening hours• Distribution network availability• Customer management best practices• Technical and organizational know-how• A single technical platform supporting more than

75 e-government services• Reduced costs for the government

Previous situation• Lack of available information on required

documents, procedures and fees• Limited service centers with reduced opening

hours• Hidden charges

Revenue growth of governmental services


Electronic identity

• one-stop shops• single sign-on• e-forms,

documents, certificates

• organization-spanning processes

• elimination of barriers• limiting losses

Boosting efficiency

• e-commerce:• procurement, sale• invoicing, payment• education• e-health• secure e-mail• social netwo

Enabling new businesses • identity theft

& fraud• cyber crime• spam• Abuse

Cyber-security

1- Proof of identity2- Proof of function3-Universal identifier (UID)


Agenda

Introduction




E-commerce services

The post can build on its capabilities for the development of e-commerce:

• Logistic know-how • Prices and Delivery Time• Pickup Requisition• Track & Trace• Reverse Logistics• Shipping Label Printing• Shipping Preparation• Complaint Processing• Customs Processing

• Address management • Postal Code and addressing• Online change of address

• Stakeholder and client network • Marketing and customer support• E-payment • Trusted brand and reputation


Post offices as Access Points to Trade

“Exporting by Mail”: The South American experience

• « Easy export » (Exporta Facil): trade facilitation through the postal network

• Cooperation with the World Bank and the Inter-American Development Bank

• The governments initiated the program to boost the competitiveness of MSMEs and facilitate for them access to international markets

• The post is a key partner to simplify physical export processes using ICTs (logistics, information, training)

• A UPU study showed that the service is more widely used in poorer areas.

0.1612.23

30.7543.88

62.35

100.71

121.50

154.22

175.14

204.86

184.12

238.65

254,00

0

30

60

90

120

150

180

210

240

270

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 November

Actual Estimated

Graph: Export volumes using Exporta Fácil service in Brazil (all operators, in million USD)

• About 10 000 businesses that have never export before were able to access external markets.

• In Peru, within 6 months, 300 firms (SMEs) have used the service, 300,000 USD worth of good, monthly rate of increase of 30%


E-commerce portals

Posts provide e-commerce portals: Saudi Arabia, Korea, Malaysia, Tunisia, Brazil, France to empower SMEs affordable access to e-commerce market

Benefits: • Inclusion: rural areas/underserved communities

sell and buy products through the e-mall• Government policy set the rule for national

economy development and product selection• Post can make sure that suppliers are reliable• Product quality inspection and offering

accurate information • Customer support and call center• Competitive prices• Portal is accessible in post offices, on the

internet, on mobile phones etc.• Access to international markets

(1) Inform about the products in the region

(2) Order Korean agricultural product through the Internet

(3) Safe Delivery

Korea post: • 7,200 items were displayed in 2009• Achieving 135 million US dollars

sales in 2009• Growth of the number of

participating companies (100 times more than at the initial stage)


E-commerce portals

Souq El Qaria is specially made and designed for displaying and selling Handicrafts

The e-mall service of Saudi Post:

• Serves all cities of Saudi Arabia• Some cities does not have major shopping

centers or products• Customers can pay for products with Credit

cards, government payment gateway (SADAD) or point of sale at SP office.

• Customers can go to Post offices if they don’t have internet connection in their homes.

• Sale of consumer products from Major Brands.• Sale of subscription services (clubs, TV

channels, sacrifices).• Charitable products (Home made products,

Traditional food).

• 65 stores and 5000 items displayed

• 1,400,000 USD sales in 2011• 3000 daily visits (20% growth

monthy)• More than 50,000 registered

clients

http://www.e-mall.com.sa/Arabic/souq/pages/storedetails.aspx?sid=%7B554978c0-2216-4fc9-ac50-ca5989ff49be%7D


Agenda

Introduction




E-Financial Services

Postepay pre-paid cards

Poste Italiane:

Poste Mobile• First postal company worldwide to become Mobile

virtual network operator with PosteMobile • In 3 years, Poste Mobile has achieved a record of

over 2.2 million SIM cards sold • 75% of customers are also using their mobile

phones to make payments and to transfer money (similar to Safaricom/M-PESA levels)

Postepay• Postepay prepaid card introduced in 2003• Most outstanding success in Poste Italiane’s recent

history • 7 million people use Postepay cards today• Allows for payments online and at POS and

withdrawals at ATMs

Poste Mobile Customers can: • Access their BancoPosta

accounts (postal savings) • Pay bills• Reload postepay prepaid cards• Send international remittances

through Moneygram • Top up mobile phones


Agenda

Introduction




Measuring e-services

Postal electronic services are growing globally, but there is a divide between industrialized and developing countries


Postal E-Services (PES) development index

PES index shows that not all developing countries are behind

Link to UPU study: Measuring postal e-services

http://www.upu.int/nc/en/activities/electronic-services/publications.html






© UPU 2012 – All rights reserved2424

Innovation capability influences the development of postal e-services more than wealth does. The e-services strategy, management and profits are still not aligned

CorrelationPES index

PES index 1Log_GNI 0.64ICT regulation 0.70Innovation capability 0.79Trade barriers 0.4Telecom 0.69Human capital 0.47E-government 0.62Log_revenue 0.59

Factors influencing the PES index

Austria

Belarus

Brazil

Canada

Costa RicaCyprus

Germany

GreeceHungary

Italy

Kenya

Lithuania

Macao

Malta MexicoPoland

Republic of Korea

Russia

Saint Kitts and Nevis

SingaporeSlovakiaSouth Africa

SpainSweden & Denmark

Switzerland

Tonga

Tunisia

Turkey UK

USA

Uzbekistan-2

02

46

Post

al E

-ser

vice

s Pr

ovis

ion

Inde

x

10 15 20 25Operating revenue in 2008 (logarithm), SDR

PEP Index regression line


UPU – E-services and E–commerce Programs

• Standards • Regulations• Digital Divide

• Postal eID• E-customs• PREM • Postal email box• .post

• Market research• Online

communication • Training

• PPP• Technology transfer • Collaborative platforms

Resources and

partnerships

Knowledge Development

Interconnection

International e-services

Action plan 2013-2016

DONOHOE, paul

Capacity building ? Connecting Postal network, cloud services ?

DONOHOE, paul

Social networks. Social media. E-Collaboration. E-Learning.


Agenda

Introduction





International secure E-mail Box

It is a digital format of the secure and verifiable registered letter. International service provided by UPU to the UPU members, i.e. governments and designated postal organizations (DOs), as well as to other inter-governmental organizations.

Specifications‣ Authentication ‣ Signed messages‣ Encrypted transmission‣ Confirmation of reception

Possible applications‣ Governments: link embassies around the world‣ Postal operators: official trusted email addresses ‣ International Organizations: for secure communication

IntegrityNon-repudiabilityConfidentialityAuthentication


Agenda

Introduction




December 2009

UPU signs the contract with ICANN to become the first United Nations Agency sponsor of a Top Level Domain on the internet

“Today is a historic moment where the virtual meets the real world of global network. Connect two worlds and see which innovations will come from all members, when you connect two networks new things can happen”

Rod Beckstrom, Chief Executive, ICANN

.post: Top level domain for the sector

Link to youtube video on .post

ITU expert on cyber-security

http://www.youtube.com/watch?v=b1Oj_4iDtqs

http://www.youtube.com/watch?v=b1Oj_4iDtqs

30© UPU 2011 – All rights reserved30

S ECURE

O PEN

C OMMUNICATION

I NTERCONNECTED

A PPLICATIONS

L ARGE NETWORK

.Video: .post: 2020 vision of a postal

platform

http://www.youtube.com/watch?v=06Pj-Pg2Aes


Thank you !

Conclusion

• Posts are innovating and diversifying to adapt to the needs of the information society

• Posts are key partners for governments to provide inclusive e-communication and e-government services

• Posts offer a universal platform for e-commerce, and for facilitating international trade

• UPU is supporting the development of secure, innovative postal electronic platforms in its 2013-2016 strategy

Enabling the digital economy: Postal services 2020

Business

Transcript of Enabling the digital economy: Postal services 2020