Enabling success business_change
-
Upload
dr-siva-narayana-phd-fcma-aca -
Category
Business
-
view
106 -
download
0
description
Transcript of Enabling success business_change
WHITE PAPER
enabling successfulbusiness change
How to drive a step change in the on-time on-budgetexecution of important business change programmes
How to drive a step change in the on-time on-budget execution of
important business change programmes
Managing the successful execution of important business change programmes
has become even more critical for executives looking to achieve a step change
in performance. The success of strategic initiatives, whether at the organisational
level or within business units or functions, can dramatically impact the underlying
value of an enterprise, its cash flows, relationships with its customers and the
morale of its people.
At KeyedInTM Solutions we understand the importance of transformation,
business acquisitions and large change programmes; we also know how these
programmes can generate significant levels of business risk if not executed
on time and on budget. In some cases a poorly managed transformation can
even lead to business failure. More commonly the inability to deliver the benefits
expected or promised will result in business stagnation and negatively impact the
business’ performance relative to its competitors.
Many of the risks inherent in business change are to be found in poor execution
and oversight, rather than management and their advisers having a bad
strategy. From planning to execution there are critical risks that our solutions
can help you manage.
• Lackofuniformityandrigourinhowinitiativesandprojectsareproposed,
budgetsrequestedandassigned,andimpactssupportedandjustified
• Forecastingandplanningactivitiesnotsynchronisedwithsubsequentproject
execution and management (too often a bottom up approach is taken rather
than top down)
• Seniormanagementhavenovisibilityaroundprojectexecutionincluding
milestones, issues and benefits realisation leading to unnecessary surprises
• Individualprojectsandinitiativesarenotsynchronisedwithactivitieselsewhere
so that dependencies are overlooked or ignored – sometimes leading to
adverse impacts to customers and employees
Enabling Successful Business Change
KEY FACTS:
• MANAGINGTHESUCCESSFUL
EXECUTIONOFIMPORTANTBUSINESS
CHANGEPROGRAMMESHAS
BECOMEEVENMORECRITICALFOR
EXECUTIVESLOOKINGTOACHIEVEA
STEPCHANGEINPERFORMANCE.
• MANYOFTHERISKSINHERENTIN
BUSINESSCHANGEARETOBEFOUND
INPOOREXECUTIONANDOVERSIGHT,
RATHERTHANMANAGEMENTAND
THEIRADVISERSHAVINGABAD
STRATEGY.
• INTHISWHITEPAPERWEFOCUSON
HOWANUNDERSTANDINGOFTHE
DEPENDENCIESBETWEENDIFFERENT
INITIATIVES,ASWELLASBUSINESSAS
USUALPROCESSESANDACTIVITIES
HELPSIMPROVETHEPERFORMANCE
OFSTRATEGICALLYIMPORTANT
CHANGEINITIATIVES,FROMDECISION
MAKINGANDPLANNINGTOBENEFITS
DELIVERY.
www.keyedinpmo.co.uk
2
A poorly managed business change programme or a transformation failure can
have dramatic consequences for management teams and the businesses that
they serve.
• Negativemarketperceptions
• Businessinterruptionsorfailure
• Managementlossortenure
• Inabilitytodeliverexpectedbenefits
• Costoverruns
• Diminishedcustomerandsupplierrelationships
• Talentflight
We offer proven results
A leading international provider of innovative value added services to independent
pharmacistsandpharmaceuticalmanufacturersacrossEurope,requiredasolution
that would allow them to view the performance of a portfolio in multiple ways and
at different levels (e.g. by programme and country). They also needed a solution
that was simple to use, that kept training and implementation costs to a minimum,
but at the same time would be scalable enough to cope with any unexpected
growthinbusinessprojects.
SaaS solutions provide a cost efficient and easy to use answer for many of our
clients, both large and small, as was demonstrated when one of our larger clients,
agloballifeandpensionsbusiness,implementedourPPMandPSAsolutions.
They required a solution to co-ordinate resource deployment across a large
portfolioofprojects.Theprocessesandsolutionwererolledoutacrossthegroup
whentheymergedwithanotherLifeInsuranceorganisation.
SaaS was also the preferred delivery model for a global pharmaceutical company
basedintheUK,astheyimplementedbothourPPMandPSAsolutionsacross
multiplebusinessunits.Whilsteachpartofthebusinesswasworkingondifferent
initiatives, they were consistently seeking the same benefits.
www.keyedinpmo.co.uk
3
KEY FACTS:
• APOORLYMANAGEDBUSINESS
CHANGEPROGRAMMEORA
TRANSFORMATIONFAILURECAN
HAVEDRAMATICCONSEqUENCES
FORMANAGEMENTTEAMSANDTHE
BUSINESSESTHATTHEYSERVE.
At KeyedInTM Solutions we help our clients and their people successfully deliver
large change programmes by delivering solutions that significantly reduce
executionrisk.Wedothisbyensuringthatweunderstandourclients’needs
and strategies, and focus on the issues and challenges that could lead to an
unsuccessfulimplementation.Bycombiningourstrongheritage,asaprovider
of programme management solutions, with a contemporary point of view on the
transformation lifecycle, and leading insights delivered by our business partners,
we bring a strong value proposition.
Our Value Proposition
Too often senior executives and stakeholders become frustrated that they are
unable to manage the level of risk associated with the execution of strategically
important change programmes and the high cost associated with the over-reliance
on external consulting firms. The ever widening execution gap that separates
strategicdecisionmakingfromprojectrelatedactivitiesmeansthatleadershipcan
quickly lose sight of progress, and issues that can accumulate almost daily go
unresolved.Oursolutionsandexpertisecanhelpbridgethatgap.
The Transformation and Business Change Lifecycle
Businesstransformationsandlargechangeprogrammescanbecomplexand,
to be successful, require organisational synchronisation and an understanding
of the dependencies between different initiatives, as well as business as usual
processesandactivities.Weunderstandthelifecycleofchangeandhaveapplied
our expertise, together with that of our business partners, to ensure that you have
the right resources available to you as you work through the different stages:
www.keyedinpmo.co.uk
4
Best Practice Programme Management Solutions - Steps to Success
BecausewehaveourownEnterpriseProgrammeManagementOfficeframework
(EPMO),developedbytheexperiencedpractitionersinourteam,wehavebeen
able to develop our solutions to support the needs of executives and programme
managers in a wide array of businesses and transformational initiatives.
www.keyedinpmo.co.uk
5
Know - How
Industry
Enablers
Transformation Levers Management
1.Determine
2.Design
3.Develop
4.Deploy
5.Deliver
Benefits & ROI ImprovementOpportunities
TransformationStrategy
InitiativeAlignment
ProgrammeManagement
BenefitsRealisation
Transformation Strategy
TransformationalChange Roadmap
Initiatives
Developing an agile and resultsoriented culture
Establishing processthat drive quality
operations
Enabling greaterIT Value
Process
People
Technology
6
www.keyedinpmo.co.uk
Roles & Responsibilities
Strategy
Business Case
Decisions
Executive ExperienceReal Industry Experience
ConsultingIndustry Experience
Review business cases
Prioritise
Approve/deny accordingly
Ensure project summary rolls into PMO portfolio
Tollgate reviews - review project value, budget, schedule, and issues
Approve and coordinate communication and change management plans
Re-visit project assumptions
Approve transition and ongoing funding
Review post completion analysis
Review project opportunities
Review benefits/value scoring Prioritise and provide approval to proceed with business case
Create PMO processes and governance
Develop standard tools and templates
Chart of Authority
Communicate goals
Enterprise Programme Management Offices (EPMO)
Project / Programme Managers
Initiate detailed project planning
Execute all activities
Execute communication and change management plans
Close out project/ transition budget
Ongoing measurement of intended projectbenefits
Complete Business Case
Create Project Charter
Fill out P&L Project template
Identify projects
Define benefits/value
Gather supporting data & assumptions
HavingtherightapproachtodevelopingyourEPMOwillbecriticaltothesuccess
of your change programme. It represents the link between the decisions that you
make and the executional activities required to implement change and deliver
benefitsEstablishingclearrolesandresponsibilities,andaccountabilities,based
on a sound approach to programme management will be vital.
At KeyedInTM Solutions we have focused on a top down approach with our clients;
makingsurethattheEPMOandseniorexecutiveshavethetoolstheyneed
to manage the performance of strategically important change initiatives, from
decision making and planning to benefits delivery.
7
www.keyedinpmo.co.uk
The “Perfect” Solution
There is always a perfect solution. However, this can bring unnecessary complexity
which can contribute to the very risks that need to be mitigated.
Executive ExperienceReal Industry Experience
ConsultingIndustry Experience
Strategy
Business Case
Decisions
Enterprise Programme Management Offices (EPMO)
Library of Programmes& Projects
ResourcePlan
ExpenditurePlan
Benefit RealisationManagement
Project & ProgrammeMilestones
Project/Programme Managers
TaskBased Planning
ChangeManagement
RiskManagement
ProjectStatus Reporting
Progress Management
ResourceScheduling
DocumentManagement
IssueManagement
ManagementReporting
Create “To Do”Actions
Weworkwithourclientstointroducecriticalfunctionalityfirst,withafocuson
business outcomes, management oversight, reporting and enabling the right flow
of information to the right people at the right time.
The management of information at a higher level will create a pull effect from
managers who appreciate the need to manage detail.
Unlikemanyofourcompetitorswedon’twanttosellyoueverybellandwhistle
because we understand the dangers that come with complexity. So while
KeyedInTM Solutions can offer unrivalled functionality, we understand that each
client is at a different stage of maturity in their ability to adopt enabling technology.
So keep it simple, take a top down approach and only introduce the detailed
functionality when it is needed and when it can be successfully embedded.
8
www.keyedinpmo.co.uk
Steps to Failure - Avoid the “Bottom Up” Trap
KeyedInTMSolutionshasover20yearsexperienceimplementingProjectPortfolio
Management solutions in large organisations. The experience gained has led
to significant design changes to our solution aimed at producing a much more
pragmatic approach which is much more likely to be successful when rolled out
Itisn’talwayseasytokeepyoureyeonthebigpictureandtheEPMOhasan
important role in ensuring that teams stay focused on business outcomes.
Withoutcleardirectionandreinforcementfrombusinessleaders,achange
programme can take on a life of its own, with teams becoming mired in the
complexity of enabling tools.
An execution led “bottom up” approach assumes that everyone will use the
system consistently and that they will update it in a timely manner. However,
experience has shown us that few organisations ever achieve this level of
compliance and virtually none of them can sustain this approach.
Managers will revert to using technology that they are most comfortable with
resulting in chaos. This creates a huge reporting overhead in an attempt to
establish the full picture. Issues do not get highlighted in time and the
business may need to bring in additional external resources to try to get
projectsbackontrack.
9
www.keyedinpmo.co.uk
Executive ExperienceReal Industry Experience
ConsultingReal Industry Experience
Strategy
Business Case
Decisions
Project / Program Managers
TaskBased Planning
ChangeManagement
RiskManagement
ProjectStatus Reporting
ProgressManagement
ResourceScheduling
DocumentManagement
IssueManagement
ManagementReporting
Create “To Do”Actions
Enterprise Programme Management Offices (EPMO)
Microsoft PowerPoint
IncreasedManagement Effort
To Regain Control
IncreasedConsulting EffortTo Regain Control
How Do We Work With You?
As a client service organisation we focus on the needs and risks faced by each of
our clients; starting with the executive management team and their strategy, we
can assess each phase of their transformation plan or change programme, from
strategy and business case to benefits delivery, to understand how our solutions
can complement, add value and manage risk.
10
www.keyedinpmo.co.uk
Top-Down Approach
Weseetoomanyofourclientsandourcompetitorsdeployinghighlycomplexand
expensiveprojectmanagementsolutionsthatultimatelyfailtodeliver.Webelievein
a top-down approach, putting in place only those solutions that make sense and
which are easy to implement. In short, we focus on business outcomes first, with
technology as the enabler of progress and a means to identify unresolved issues:
• Focusonthebusinessobjectivesanddesiredoutcomesofaproject&
programme delivery solution.
• Specifytheinformationyourequiretomanageyourbusinessandavoidthe
practice of managers volunteering adhoc and unstructured information.
• Avoidtakingonunnecessaryandimpossiblechallenges–themostobviousone
is that we need to recognise that different managers have different styles and it
isfollytotrytocompeleachmanagertomanagetheirprojectsinthesameway.
This is a people issue and not a tool issue.
Rapid Deployment
WithnointernalinfrastructureandnointernalITsupportrequired,yoursoftware
isdeployedwithaclickofabutton.Configurationiseasyandwithnumerous
userguidesandtutorialsavailablefromourResourcesCentreyouwillbeup
and running in no time. For more complex business requirements and larger
implementations a series of tailored implementation services are available to
ensure you maximise the benefits of the software.
11
www.keyedinpmo.co.uk
Easy Upgrade
WithKeyedInTMProjects,softwareupdatesareautomatic.OurProductUpdates
section provides a comprehensive overview of all of our new features, dashboards
andreports.Withnoneedtoupgradethesoftwareinternallyyouroverallcost
ofownershipissignificantlyreduced.Usersareprovidedwithsignificantnotice
of new releases and workshops are provided to familiarise users with new
functionality.
We Will Help You Get Up and Running Quickly
Wehaveatailoredimplementationmethodologythatwillhelpyoutoconfigure
the solution to meet your organisations requirements, we can help load your
dataandwewilltrainyourpeople.Ourbusinesspartnersworkwithusandour
clients to help set strategy, plan initiatives and develop business cases, so that
wecanbewithyoueachstepoftheway.Werecognisethatgettingtherightdata
and making the right decisions are essential to any successful transformation or
change programme.
.
KEY FACTS:
• WESEETOOMANYOFOURCLIENTS
ANDOURCOMPETITORSDEPLOYING
HIGHLYCOMPLEXANDEXPENSIVE
PROjECTMANAGEMENTSOLUTIONS
THATULTIMATELYFAILTODELIVER.
About KeyedInTM SolutionsKeyedIn Solutions drives business performance in
projectmanagementwithsimplifiedSaaSsolutions.
Weenableourcustomerstojettisontherigidity
and expense of on-premise enterprise systems for
more agile and cost-effective solutions – with no
compromiseonfeaturesorfunctionality.Wefocus
on a handful of specialised vertical markets, such as
professional services, where our experience enables
us to offer expert consultancy and customisation to
ensure our SaaS solutions dovetail perfectly with our
customers’ requirements.
Corporate Headquarters5001AmericanBlvdWestSuite 1010Minneapolis,MN55437,USAp +1 866 662 6820
www.keyedin.com
EMEA HeadquartersMaple HouseWoodlandParkWestYorkshire,BD196BW,UKp +44 (0)1274 863300
Copyright©2013KeyedInSolutions.Allrightsreserved. KIPR_UE_WP_ENABLING_0213
Part of the KeyedIn Solutions Business Portfolio