Enabling Business and Reducing Costs Through IT Innovation

RED HAT CONFIDENTIAL | CHRIS STIERLE 1

Enabling Business and Reducing Costs through IT Innovation

Chris Stierle Senior Manager – Global Network Services March 10, 2013


Red Hat Introduction

● World's leading provider of open source solutions

● Services and Support

● Linux Distribution – Red Hat Enterprise Linux

● Cloud and Virtualization – OpenShift/Cloudforms/

Red Hat Enterprise Virtualization

● Storage – Gluster

● Middleware - JBoss

● Spectrum of internal customers > very technical to

non-technical

● Large remote/work from home population


What is the Role of Corporate IT?

Perceptions about the role played by corporate IT fall

into one or more of three categories

1) IT services are critical and need to be

implemented regardless of cost

2) IT services are commodity business

expenses and they need to be cheaper

3) IT services are part of a forward-

looking, innovative business strategy

that creates new opportunities


Innovation – What's That?

Many IT organizations believe they spend at least some

time on being innovative. Most do not.

● Doing the same thing you have always done but doing it

with a new product or in a slightly different way most

likely is not innovative

● Some sort of half-baked tie-in to Facebook, LinkedIn

and/or Twitter is NOT a

forward-looking, innovative

business strategy

● Innovation for the sake of

innovation is as bad or worse

than no innovation at all


Are We Doing Enough?

● Do the services we are offering enable the business

and create new opportunities?

● Do our customers get value from us beyond solutions

that meet their most basic needs?

● Are we continuously challenging ourselves to do

more?

● If the answer to all of these questions is “no,” are we

really adding any significant value to the organization?


Red Hat Voice Infrastructure Status Circa 2010-2011

● Five independent global voice clusters

● 95%+/- SIP based

● 3500+ registered users

● 5000+ registered end user agents

● Limited to dialtone+VM

● Remote dialtone+VM services

via Softphone across VPN

● Limited video integration


What We're Doing: Three Ideas in Parallel

Implement a better voice solution for remote workers

●Find solutions with sane licensing models ●Start avoiding costly regular forced upgrades

●Support SIP-based collaboration features on SIP-compliant clients ●Identical look an feel independent of location

Reduce costs for basic voice services

Implement an open, standards based SIP core

●Allow for SOHO handsets along with softphone ●Make solution available outside of VPN


Evolution of an Open, Standards Based SIP Core


Reducing Costs Through Innovation

FY12 FY13 FY14 FY15 FY16 FY17

OpEx

Current Solution OpEx

OpenUC+H/M CC OpEx

IT Supported Solution Overview

● openUC Enterprise 4.4/4.6 ● Polycom handsets ● Lifesize VC Units ● Community-based softphone client support is community based ●All major OS platforms supported ● Hosted/Managed Contact Center ●openACD a future option

Direct Benefits ● Reduce per user licensing costs ● Reduce per user hardware costs ● Reduce back-end infrastructure hardware costs ● No additional spend for new features

Indirect Benefits

● Clear, simple licensing ● Reduced back-end infrastructure footprint; 33 servers reduced to 5 servers globally ● Control support staff growth rate

FY12 FY13 FY14 FY15 FY16 FY17

CapEx

Current Solution CapEx

OpenUC+H/M CC CapEx


Innovation in IT: Recommendations and Advice

● Innovation is never easy

● Most of your energy will be spent on non-technical issues

● Get at least one other colleague on-board with your vision

quickly

● When other colleagues start to see your vision, you won't

be able to move quickly enough to keep up with demand

●There are always reasons not to move forward and plenty of people ready to point them out ●When done correctly, innovation in IT is always worth the challenges

Enabling Business and Reducing Costs Through IT Innovation

Technology

Transcript of Enabling Business and Reducing Costs Through IT Innovation