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    Enablement of analytics and cloud Blueprint for future utilities 2014 IBM Corporation

    Blueprint for future utilities -Enablement of Analytics & Cloud computing

    Authors: Jayaprakash Ponraj, Paul Yin, IBM Global E&U CoC

    Ajit Tawde, IBM, Global E&U GD

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    Introduction

    What are utility industry challenges and trends?How technology could make an impact?What are the benefits utility should target?Analytics for utilities our point of viewCloud for utilities our point of viewKey considerations on smart grid solution architectureKey considerations on implementation plan & requirements

    What are next steps?

    Agenda

    2

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    Introduction

    Challenges for managing electrical utilities

    Discuss how the emerging technologies like analytics and cloudcomputing will impact the way utilities would operate and service thecustomer in future

    Exploit convergence of technologies to bring benefit of operating costsreduction, improved customer satisfaction and earn goodwill fromregulators

    Discuss key solutions architecture and implementation considerationsincluding information security

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    Challenges & market forces shaping the utilities landscape

    IMPLICATIONSThe traditional utility businessmodel is upended; new businessmodels and alliances will berequired to sustain revenuegrowth

    ConsumersConsumers want the same highlevel of service from energyproviders as from otherconsumer-oriented companies

    Threats to RevenueEnergy efficiency, slowereconomic growth, and newentrants negatively affecthistorical patterns of demand

    InformationUtilities now have to manage ahuge volume, veracity, velocityand variety of data from bothexternal and internal sources

    Data and analytics move from aback-office competency to acritical profit enabler, requiringinnovation in the front office

    Innovate, partner, or diebecomes an unspoken mandateas new entrants reach outdirectly to consumers andbypass energy providers

    Convergence of Information Technology and Operations Technology

    Threats to RevenueEnergy efficiency, slower economic growth, and new entrants negatively affect historical patterns of demand

    Smart appliancesbecome ubiquitous

    Consumers can easily sellsurplus energy to the grid orcontract with a third party

    Regulatory environmentallows new businessopportunities

    Battery technology willbecome increasinglyavailable

    Electric vehicles are affordable,& utility-sponsored purchasingprograms are available

    Microgrids emerge whereexisting infrastructure isinsufficient

    Consumer-owned generationis affordable for the averagehousehold

    Home energymanagement systemsare inexpensive &prevalent

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    Evolving UtilityBusinessModels

    Ageing Assets& Workforce

    New Entrants,DisruptiveTechnology

    Regulatory &Social Pressure

    ExponentialData Growth

    Climate Change& EnvironmentConcerns

    MARKET FORCES

    CHALLENGES

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    GridPlanning

    EnterpriseAnalytics

    RegulatoryCompliance

    GridOperation

    Field Service /MaintenanceCustomer

    service

    CustomerDemographics,usage patterns

    SocialCustomer sentiment

    GridEquipment, sensors,

    smart meters

    GenerationTradingpartners,capacity,

    generationschedules

    Eventsweather, local

    events

    GeospatialLocation

    information

    One grid, multiple stakeholders and solutions, variety of datasource and type

    Leveraging all these data regardless of source or type or current

    usage by utilities is essential5

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    Typical usage patterns of data for utilities

    Grid Operations

    Utility company in Italy

    How can I detect and act onpower outages before

    customers call?

    Captured and analyzed data fromgrid sensors for a comprehensive

    view of grid performance

    99.9% faster problem diagnosis byproviding a comprehensive, near-

    real-time view of the grid

    Asset & WorkforceManagement

    How can I anticipate assetfailures and predict the need

    for maintenance?

    25% improvement in crewutilization and 10% fuel savings

    North American natural gasdistributor

    Correlated data from multiplesources to better plan and deploy

    inspection, detection, maintenance,

    repair and replacement resourcesand personnel

    Smart Metering

    How can I use smart meterinformation to improve

    customer service?

    North American utility

    Analysis of Time Series energyusage, flag & event data combinedwith other customer asset & work

    data

    Saved $176M as a result of capitalinvestment & operations savings

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    Utilities are progressively transforming and indorsing tangible

    benefits

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    Typical examples of ongoing analytics programsExamples:

    Time of Use and Demand Response programs Customer Segmentation and individualized programs

    Outage restoration and customer notification

    Capital planning & budgeting Revenue assurance Improved supply chain and logistics Real-time dashboards

    Optimized asset performance Predictive asset maintenance Distributed generation integration Workforce management optimization

    Operational, financial and environmental risk visibility Policy and compliance simplification Fraud identification Assessment of asset infrastructure

    Grow, retain andsatisfy customers

    Manage risk, fraud &regulatory compliance

    Increase operationalefficiency

    Transform financialprocesses

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    Turning the vast amounts of data collected into usable and

    actionable insight are bringing new opportunities

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    Source: The New Intelligent Enterprise, a joint MIT Sloan Management Review and IBM Institute of Business Value analytics research partnership. Copyright MassachusettsInstitute of Technology 2011Source: 2011 State of the U.S. Business Analytics Software Market: End-User Perspective by Vertical Industry and Company Size IDC, June 2011Outperforming in a data-rich, hyper-connected world , IBM Center for Applied Insights study conducted in cooperation with the Economist Intelligence Unit and the IBM Instituteof Business Value. 2012

    2.2x

    Analytically sophisticatedcompanies outperform

    their competition

    more likely tooutperform industry

    peers 260%more likely to betop performers

    Harnessing Data presents a significant newopportunity for E&U companies

    Typical meter readings per day tomanage distribution grid500 millionSmart grid instrumentation,social media data, smartdevices, location data, etc.80 %

    datagrowth

    Weather modeling data foroptimizing siting &performance of wind turbines4 petabytes

    V o

    l u m e

    V e

    l o c

    i t y

    V a r i e

    t y87%

    of utilities hadinvested in

    business analytics;over 1/3

    demonstratedpositive net results

    Analytics has evolved from initiative to business imperative

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    Why & how cloud would impact utility business?

    Cause

    Rise in substitutes for thetraditional franchise model

    Regulatory and marketchange create uncertainty

    Above all, there is acontinued resistance to rateincreases

    BusinessTransformation

    OrganizationOptimization

    Cost and resource constraintsrequire utilities to do more withless

    Focus on customer engagementand aligning services tocustomer needs

    Develop new business servicesor seek new or geographicalexpansion

    Impact

    Enables Transformation

    Drives Need

    Cloud will be a keyenabler for thistransformation. It

    Improves Agility Cost Flexibility Business

    Scalability Market Adoptability

    These business trends will drive transformation in the organization

    9

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    Emergence of cloud

    1/4 thOf the worlds applicationswill be available in thecloud by 2016 .

    50%Of large enterprises willhave hybrid clouds by2017.

    85%Of new software is nowbeing built for thecloud.

    Invest in cloud to date tobuild cloud capabilities.

    Invest in Data centerexpansion

    Focus on High

    Revenue Cloud Deals

    The emergenceof cloud istransformingbusiness and ITprocesses

    SystemIntegrators areremaking theera of cloud

    Utility organizations have already focusing to benefit fromcloud based investments

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    What typical benefits utilities should target from thesetechnologies & changes?

    Analytics Cloud

    Improve reliability

    Improve efficiency

    Reduce outages & durations

    Integrate Distributed Energy Resources

    Increased participation of Customer

    Effectively manage ageing asset systems

    Better utilization of assets

    Better utilization of workforce

    Improved Capital Planning and cashflow

    Reduce operational expenditures

    Minimize losses

    Improve customer satisfaction and retention

    Leverage information to increase customer insight Establish a trusted relationship with regulators

    Ensure regulatory compliance and reporting

    Customer

    Satisfaction

    Regulatory & goodwill

    ApplicabilityTypical BenefitsBenefit Area

    OperationalExcellence

    FinancialPerformance

    Utilities advance greater transparency into metrics achievedper stimulus quickly

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    Analytics for utilities our point of viewData is emerging as the utilities newest resource for competitiveadvantage, as the value of data continues to grow currentsystems wont keep pace.

    Analytics are key to unlocking insights into high volumes of data(e.g., real time grid data)

    Business value driven analytics would influence the utilitybusiness rather than discrete applications or software packages.Disruption occurs more rapidly, utilities management are

    sensitive to value realized per spend

    Decision-making is moving from the elite few to the empoweredmany. Utility organizations maturity level changes withtransformation progress. Utilities would expect flexibility innumber of users empowered on any specific analytics

    depending on their current maturity

    Increase in need for business user friendly analytical solutionsand focus for reduction of dependence on highly skilled ITexpertise increases self empowerment

    Analytics isindispensable notjust for utilitytransformation, butfor sustenance ofcurrent business &maturity

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    Cloud for utilities our point of view

    Early cloudadopters will haveadvantage asbusiness

    transformationoccurs and industryconcerns diminish

    Cloud would enable the desired express deployment ofanalytics & other applications that transform the utility business

    Cloud would help to reduce time to value, increase the appetite

    for risk taking and thus accelerate the innovation drive

    Focus on increased intelligence, modeling, forecasting,predictive analysis will be improved with the availability of dataaccessible over cloud by user with 360deg perspective attracts increased response by researchers and students

    Integration of public and private clouds with backend systemsthat will create effective hybrid environments would createdemand for development of large middleware deals & services

    Maximization of cloud efforts will need innovation andreinvention of core business processes

    Adoption to interoperability standards and high attention end-to-end security & data privacy is mandatory

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    LoadForecasting

    Mobileworkforce

    Asset Mgmt.

    OutageMgmt

    Warranty /Quality

    SCADA

    ERP/ MRP

    EAM

    SocialMedia

    DCS

    Telematics

    Grid

    Information Integration & Governance

    SystemsSystems SecuritySecurity

    On premise, Cloud, As a serviceStorageStorage

    What actionshould I

    take?Decisionmanagement

    Landing,Explorationand Archivedata zone

    EDW anddata mart

    zone

    Operationaldata zone

    Real-time Data Processing & Analytics What ishappening?Discovery and

    exploration

    Why did ithappen?

    Reporting andanalysis

    What couldhappen?Predictive

    analytics andmodeling

    DeepAnalyticsdata zone What did

    I learn,whats best?Cognitive

    I n t e r n e

    t s c a

    l e m e s s a g

    i n g

    New/EnhancedApplications

    All DataKey considerations for cloud based typical analytics architecture

    Monitor the performance ofequipment and assets during

    operation

    Predict an equipment failure andavoid an outage

    Recommend preventativemaintenance

    Consolidate grid data for a360 degree view of the grid or

    generation plant

    AMI

    DistributionMgmt.

    Discover and navigate throughstructured and unstructured

    data across the entireenterprise

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    One size does not fit all, especially for utilities

    The attributes of dynamic clouds should be aligned best to the

    needs of the industry

    Private CloudBenefits:

    Aligns to capital expenseconsiderations

    Fully customizable Different build/operate models

    Robust management

    Secure by design

    Maximize return on existing ITinvestments

    Aligns to Capital Expense

    Enables Op Ex services tocapture benefits of public cloud

    Configured to meet yoursecurity needs

    Balance the security benefitsof private with the on demandvalue of a public cloud

    Benefits:

    Low entry cost

    Pay-per-use

    Highly elastic Op Ex focus

    Focal point for Op Ex alignedservices

    Dynamic Hybrid

    Public Cloud

    Hybrid Cloud+

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    Other energy & utility industry considerations

    Security, capital recovery model & changing attitudes

    would influence implementation approaches

    Energy providers are subject totight regulations which governcompliance in both data security

    and privacy

    Many providers in the utilityindustry prefer capital

    expenditure investment fortheir IT needs

    Gradually c hanging regulations

    and market pressure will increasecloud value and activity

    Security & DataPrivacy

    Capital Recovery

    Model

    In the near term, primaryadoption will be privateand hybrid models

    ChangingAttitudes

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    Generation andDistributed

    Energy Resources

    Substation / DistributionAutomation

    Field Devices(sensors, fault,locators, powerquality devices)

    Field Devices suchas IEDs / RTUs

    Field Devices (forPhysical security,

    Fire,intrusion protection

    Metering Subnet Other Control Center F i e l d

    D e v

    i c e s

    C

    o m m

    E&U Industry standard based Operation Service Bus

    Control Center

    DERGateway

    SCADAGateway

    ICCPGateway

    Device SpecificGateways

    VideoGateway

    Multi VendorHead Ends

    Utility Communication Network MPLS / IP

    O p e r a

    t i o n a

    l T e c h n o

    l o g y

    I n t e g r a

    t i o n

    SCADA /EMS DMS/OMS

    Physicalsafety &Security

    Enterprise Service Bus

    WFM AM GIS CIS CustomerPortal TCS/IVR

    MiddlewareBridge

    E n

    t e r p r i s e

    MDM OMS MarketOperations

    Network Element Management

    Commun.NMS

    DeviceManagement

    61850 SCLgateway

    SNMPgateway

    AMI NMS

    ProprietaryGateway

    Choice of these applications can be either on enterprise servicebus or operational service bus depending on as-is scenario

    Potential candidates for cloud solutions

    Applications & integrations offered on cloud in energy & utility industryare growing more rapidly

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    C l o u

    d

    c a n

    d i d a

    t e s

    C l o

    u d

    c an

    d i d

    a t e s

    Historian

    DER

    Ref. DataModel

    Real Time Proprietary Bus

    Planning Engineering Protection PerformanceManagement

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    Typical portfolio of cloud solutions

    Development& DevOps

    Big Data &AnalyticsSecurityMobile

    Business Processas a Service

    Automating Business Innovation

    Marketplace of High Value Consumable Business Applications

    Rapid App Development through Composable and Integrated PlatformBuilt using open standards

    Enterprise Class, Optimized InfrastructureBuilt using open standards

    Integration TraditionalWorkloadsIntegration/API Mgmt

    Compute Storage Networking

    Procurement PaymentProcessing Help Desk AccountingRecruiting

    Commerce SupplyChain AnalyticsTalent

    ManagementCollaboration IT

    ManagementMarketingSoftwareas a Service

    Platformas a Service

    Infrastructureas a Service

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    Collect & managesmart meter data

    smart meteranalytics

    Collect & manageGrid sensor data

    Grid Planninganalytics

    Grid OptimizationanalyticsBusiness

    Processes

    Cloud solutions to help customers achieve anticipated business

    outcomes, no matter where your entry point is.

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    What next?Engage with different stakeholders including smart grid cloudconsultants, system providers, investors and researchers to buildtarget portfolio of analytics & cloud to maximize potential benefits

    Create target reference architecture including middleware (integrationbus), cloud and analytics with detailed specification of systemcapabilities

    Target to develop in-house senior level professionals with industrybackground (both OT & IT skills), standard maturity andunderstanding of security for effective cloud environmentmanagement & work to optimize business processes

    Gain support from regulators and ensure to document target businessmodel of future which will help shape analytics and cloud architectureand capabilities

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    Backup

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    Author profile

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    Dr. Xiaodong (Paul) Yin Brief Description of Projects and Associated Responsibilities

    Executive SummarySenior Managing Consultant in aspecialist group of industry subject matterexperts in Transmission & DistributionSystems20 years experience in design anddelivery of energy, distributionmanagement systems projects, complexInformation & Technology projects inPower Industry

    Relevant experienceReal-time Grid OperationsSCADA,EMS,DMS,OMSAMI, MDM, EAM and System Integrations

    Prior ExperiencePast working experience with SiemensT&D and ALSTOM GridTPDDL SG Pilot Project, ENMAX,CenterPoint Energy, Progress Energy,Puget Sound Energy, Luminant, ERCOT,ISO New England, etc.

    EducationPhD in Electrical Power Engineering

    Paul Yin is a Senior Managing Consultant in the IBM Global Center of Competence for Energy & Utilities. He is a SmartGrid architect specializing in Grid Operations, AMI, MDM, EAM and system integrations.

    Paul has over twenty years experiences in design and delivery of complex information and technology projects in electricalpower industries. Paul has deep subject matter expertise in the following specialties: power system engineering, SCADA,Distribution management system (DMS), Energy management system (EMS), Market management system (MMS), Outagemanagement system (OMS), Advanced Metering Infrastructure (AMI) and Enterprise Asset Management (EAM).

    He gained this expertise through work as a consultant with IBM and as a project engineer with Alstom Grid and SiemensT&D. His utilities experience includes TPDDL, ENMAX, CenterPoint Energy, Progress Energy Florida, Puget SoundEnergy, Luminant, ERCOT, ISO New England, PG&E, CAISO, etc.

    Paul started his career in 1994 as an R&D Engineer with the Belgian Nuclear Research Center. He has Ph.D. in ElectricalEngineering from the Universit Catholique de Louvain, Belgium and speaks English, Chinese and French.

    Smart GridArchitect,E&U CoC

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    Author profile

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    Ajit Tawde Brief Description of Projects and Associated Responsibilities

    Executive SummarySenior Managing Consultant in Global BusinessServices

    22 years experience in IT, predominantlyinEnergy & Utilities sector focusing on SmartGrid projects.

    Relevant experienceTPDDL ADR PilotDistributed Grid Monitoring asset developmentTechnical sales consultant discomsAdani Power

    Prior ExperienceComputer Science Corp.TCS

    EducationBachelor of Engineering in Comp Science

    Ajit is a Senior Managing Consultant in the Global Delivery center of IBM India.

    Prior to GBS , Ajit was working as solutions architect in sales division focusing on E&U &Smarter City domains.. He worked on RfI responses & technical solution for multiple R-APRDP tenders.

    Ajit was Industry Leader in GBSC managing team of technical & domain experts whichcreated software assets for multiple utilities solutions like low voltage grid monitoring,meter data analytics, SCADA data analytics.

    IBM IndiaGlobal BusinessServicesIndustryConsultant E&U