EN User manual 1 Customer care and warranty 28 Troubleshooting & FAQs … · 2012-07-12 ·...

www.philips.com/welcome

227E4

EN Usermanual 1

Customercareandwarranty 28

Troubleshooting&FAQs 33

www.philips.com/welcome

Table of Contents

1. Important ................................................11.1 Safetyprecautionsandmaintenance...11.2 NotationalDescriptions.............................21.3 Disposalofproductandpacking

material................................................................3

2. Setting up the monitor .........................42.1 Installation...........................................................42.2 Operatingthemonitor...............................6

3. Image Optimization ...............................93.1 SmartImageLite..............................................93.2 SmartContrast..............................................103.3 PhilipsSmartControlLite.......................10

4. Technical Specifications ......................164.1 Resolution&PresetModes...................20

5. Power Management ............................21

6. Regulatory Information ......................22

7. Customer care and warranty ...........287.1 Philips’FlatPanelMonitorsPixel

DefectPolicy..................................................287.2 CustomerCare&Warranty.................30

8. Troubleshooting & FAQs ...................338.1 Troubleshooting...........................................338.2 SmartControlLiteFAQs.........................348.3 GeneralFAQs...............................................35

1

1. Important

1. ImportantThiselectronicuser’sguideisintendedforanyonewhousesthePhilipsmonitor.Taketimetoreadthisusermanualbeforeyouuseyourmonitor.Itcontainsimportantinformationandnotesregardingoperatingyourmonitor.

ThePhilipsguaranteeappliesprovidedtheproductishandledproperlyforitsintendeduse,inaccordancewithitsoperatinginstructionsanduponpresentationoftheoriginalinvoiceorcashreceipt,indicatingthedateofpurchase,dealer’snameandmodelandproductionnumberoftheproduct.

1.1 Safety precautions and mainte-nance

WarningsUseofcontrols,adjustmentsorproceduresotherthanthosespecifiedinthisdocumentationmayresultinexposuretoshock,electricalhazardsand/ormechanicalhazards.

Readandfollowtheseinstructionswhenconnectingandusingyourcomputermonitor.

Operation

• PleaseKeepthemonitoroutofdirectsunlight,verystrongbrightlightsandawayfromanyotherheatsource.Lengthyexposuretothistypeofenvironmentmayresultindiscolorationanddamagetothemonitor.

• Removeanyobjectthatcouldfallintoventilationholesorpreventpropercoolingofthemonitor’selectronics.

• Donotblocktheventilationholesonthecabinet.

• Whenpositioningthemonitor,makesurethepowerplugandoutletareeasilyac-cessible.

• IfturningoffthemonitorbydetachingthepowercableorDCpowercord,waitfor6secondsbeforeattachingthepowercableorDCpowercordfornormaloperation.

• PleaseuseapprovedpowercordprovidedbyPhilipsallthetime.Ifyourpowercordismissing,pleasecontactwithyourlocalservicecenter.(PleaserefertoCustomerCareConsumerInformationCenter)

• Donotsubjectthemonitortoseverevibrationorhighimpactconditionsduringoperation.

• Donotknockordropthemonitorduringoperationortransportation.

Maintenance

• Toprotectyourmonitorfrompossibledamage,donotputexcessivepressureontheLCDpanel.Whenmovingyourmoni-tor,grasptheframetolift;donotliftthemonitorbyplacingyourhandorfingersontheLCDpanel.

• Unplugthemonitorifyouarenotgoingtouseitforanextensiveperiodoftime.

• Unplugthemonitorifyouneedtocleanitwithaslightlydampcloth.Thescreenmaybewipedwithadryclothwhenthepowerisoff.However,neveruseorganicsolvent,suchas,alcohol,orammonia-basedliquidstocleanyourmonitor.

• Toavoidtheriskofshockorpermanentdamagetotheset,donotexposethemonitortodust,rain,water,orexcessivemoistureenvironment.

• Ifyourmonitorgetswet,wipeitwithdryclothassoonaspossible.

• Ifforeignsubstanceorwatergetsinyourmonitor,pleaseturnthepoweroffimmedi-atelyanddisconnectthepowercord.Then,removetheforeignsubstanceorwater,andsendittothemaintenancecenter.

• Donotstoreorusethemonitorinloca-tionsexposedtoheat,directsunlightorextremecold.

• Inordertomaintainthebestperformanceofyourmonitoranduseitforalongerlife-time,pleaseusethemonitorinalocationthatfallswithinthefollowingtemperatureandhumidityranges.

2

1. Important

• Temperature:0-40°C32-95°F

• Humidity:20-80%RH

• IMPORTANT:Alwaysactivateamovingscreensaverprogramwhenyouleaveyourmonitorunattended.Alwaysactivateaperiodicscreenrefreshapplicationifyourmonitorwilldisplayunchangingstaticcontent.Uninterrupteddisplayofstillorstaticimagesoveranextendedperiodmaycause“burnin”,alsoknownas“after-imaging”or“ghostimaging”,onyourscreen."Burn-in","after-imaging",or"ghostimag-ing"isawell-knownphenomenoninLCDpaneltechnology.Inmostcases,the“burnedin”or“after-imaging”or“ghostimaging”willdisappeargraduallyoveraperiodoftimeafterthepowerhasbeenswitchedoff.

WarningFailuretoactivateascreensaver,oraperiodicscreenrefreshapplicationmayresultinsevere“burn-in”or“after-image”or“ghostimage”symptomsthatwillnotdisappearandcannotberepaired.Thedamagementionedaboveisnotcoveredunderyourwarranty.

Service

• Thecasingcovershouldbeopenedonlybyqualifiedservicepersonnel.

• Ifthereisanyneedforanydocumentforrepairorintegration,pleasecontactwithyourlocalservicecenter.(pleaserefertothechapterof"ConsumerInformationCenter")

• Fortransportationinformation,pleasereferto"TechnicalSpecifications".

• Donotleaveyourmonitorinacar/trunkunderdirectsunlight.

NoteConsultaservicetechnicianifthemonitordoesnotoperatenormally,oryouarenotsurewhatproceduretotakewhentheoperatinginstructionsgiveninthismanualhavebeenfollowed.

1.2 Notational Descriptions

Thefollowingsubsectionsdescribenotationalconventionsusedinthisdocument.

Notes, Cautions and Warnings

Throughoutthisguide,blocksoftextmaybeaccompaniedbyaniconandprintedinboldoritalictype.Theseblockscontainnotes,cautionsorwarnings.Theyareusedasfollows:

NoteThisiconindicatesimportantinformationandtipsthathelpyoumakebetteruseofyourcomputersystem.

CautionThisiconindicatesinformationthattellsyouhowtoavoideitherpotentialdamagetohardwareorlossofdata.

WarningThisiconindicatesthepotentialforbodilyharmandtellsyouhowtoavoidtheproblem.

Somewarningsmayappearinalternateformatsandmaynotbeaccompaniedbyanicon.Insuchcases,thespecificpresentationofthewarningismandatedbytherelevantregulatoryauthority.

3

1. Important

1.3 Disposal of product and packing material

Waste Electrical and Electronic Equipment-WEEE

Thismarkingontheproductoronitspackagingillustratesthat,underEuropeanDirective2002/96/ECgoverningusedelectricalandelectronicappliances,thisproductmaynotbedisposedofwithnormalhouseholdwaste.Youareresponsiblefordisposalofthisequipmentthroughadesignatedwasteelectricalandelectronicequipmentcollection.Todeterminethelocationsfordroppingoffsuchwasteelectricalandelectronic,contactyourlocalgovernmentoffice,thewastedisposalorganizationthatservesyourhouseholdorthestoreatwhichyoupurchasedtheproduct.

Yournewmonitorcontainsmaterialsthatcanberecycledandreused.Specializedcompaniescanrecycleyourproducttoincreasetheamountofreusablematerialsandtominimizetheamounttobedisposedof.

Allredundantpackingmaterialhasbeenomitted.Wehavedoneourutmosttomakethepackagingeasilyseparableintomonomaterials.

Pleasefindoutaboutthelocalregulationsonhowtodisposeofyouroldmonitorandpackingfromyoursalesrepresentative.

Taking back/Recycling Information for CustomersPhilips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities.

From the planning, design and production stages, Philips emphasizes the important of

making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company.

Your display is manufactured with high quality materials and components which can be recycled and reused.

To learn more about our recycling program please visit

http://www.philips.com/sites/philipsglobal/about/sustainability/ourenvironment/productrecyclingservices.page

http://www.philips.com/about/sustainability/recycling

http://www.philips.com/about/sustainability/recycling

4

2. Setting up the monitor


2.1 Installation

Package contents

VGA (optional)

AC/DC Adapter

DVI (optional)

HDMI (optional) Audio cable (optional)

227E4Q227E4L

NoteUseonlytheAC/DCadaptermodel:PhilipsADPC1245(227E4QHAD),ADPC1236(227E4LSB/LHSB/LHAB,227E4QSD/QHSD)

Install base stand

1. Placethemonitorfacedownonsoftandsmoothsurfacetakingcaretoavoidscratchingordamagingthescreen.

2. Holdthebasestandwithbothhandsandfirmlyinsertthebasestandintothebasecolumn.

(1)Gentlyattachthebasetothebasecolumnuntilthelatchlocksthebase.

(2)Useyourfingerstotightenthescrewlocatedatthebottomofthebase,andsecurethebasetothecolumntightly.

2

1

5


Connecting to your PC

Model 227E4QSD, 227E4LSB:

123

4

1

2

3

AC/DCpowerinput VGAinput DVI-Dinput Kensingtonanti-theftlock

Model 227E4QHAD, 227E4LHAB:

1

23

6

4

1

2

3

5

AC/DCpowerinput VGAinput HDMIinput Earphoneoutput Audioinput Kensingtonanti-theftlock

Model 227E4QHSD, 227E4LHSB:

1

23

5

4

1

2

3

AC/DCpowerinput VGAinput HDMIinput HDMIaudiooutput Kensingtonanti-theftlock

Connect to PC

1. Connectthepowercordtothebackofthemonitorfirmly.

2. Turnoffyourcomputerandunplugitspowercable.

3. Connectthemonitorsignalcabletothevideoconnectoronthebackofyourcomputer.

4. Plugthepowercordofyourcomputerandyourmonitorintoanearbyoutlet.

5. Turnonyourcomputerandmonitor.Ifthemonitordisplaysanimage,installationiscomplete.

6


2.2 Operating the monitor

Front view product description

Model 227E4QSD, 227E4LSB, 227E4QHSD, 227E4LHSB:

5

6 2347

Switchmonitor’spowerONandOFF.

AccesstheOSDmenu.

ReturntopreviousOSDlevel.

Changedisplayformat.

AdjusttheOSDmenu.

Changethesignalinputsource.

SmartImageLite.Therearethreemodestobeselected:Standard,InternetandGame.


5

6 2347

Switchmonitor’spowerONandOFF.

AccesstheOSDmenu.

ReturntopreviousOSDlevel.

Adjustthespeakervolume.

AdjusttheOSDmenu.

Changethesignalinputsource.

SmartImageLite.Therearethreemodestobeselected:Standard,InternetandGame.

7


Description of the On Screen Display

What is On-Screen Display (OSD)?

On-ScreenDisplay(OSD)isafeatureinallPhilipsLCDmonitors.Itallowsanendusertoadjustscreenperformanceorselectfunctionsofthemonitorsdirectlythroughanon-screeninstructionwindow.Auserfriendlyonscreendisplayinterfaceisshownasbelow:

Model 227E4QSD, 227E4LSB:

Model 227E4QHSD, 227E4LHSB:


Basic and simple instruction on the control keys

IntheOSDshownabove,youcanpress buttonsatthefrontbezelofthemonitortomovethecursor,andpressOKbuttontoconfirmthechoiceorchange.

The OSD Menu

BelowisanoverallviewofthestructureoftheOn-ScreenDisplay.Youcanusethisasareferencewhenyouwanttoworkyourwayaroundthedifferentadjustmentslateron.

Main menu Sub menu

Picture

OSD Settings

Setup

Language

Color

Audio

Input

Picture Format

Brightness

Contrast

Horizontal

Vertical

Transparency

OSD Time Out

H.Position

Auto

V.Position

Phase

Clock

Resolution Notification

Reset

Information

English, Español, Français, Deutsch, Italiano, Português, Русский, 简体中文, Türkçe

Color Temperature

sRGB

User Define

VGA

DVI (available for selective models)

HDMI (available for selective models)

SmartResponse(available for selective models)

SmartContrast

Over Sacn(available for selective models)

Wide Screen, 4:3

0~100

0~100

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

On, Off

Yes, No

0~100

0~100

0~100

6500K, 9300K

Red: 0~100

Green: 0~100

Blue: 0~100

Off, Fast, Faster, Fastest

On, Off

Pixel Orbiting On, Off

On, Off

Stand-Alone

Mute

Volume(available for selective models)

0~100

On, Off

On, Off

8


Resolution notification

Thismonitorisdesignedforoptimalperformanceatitsnativeresolution,1920×[email protected],analertisdisplayedonscreen:Use1920×1080@60Hzforbestresults.

DisplayofthenativeresolutionalertcanbeswitchedofffromSetupintheOSD(OnScreenDisplay)menu.

Physical Function

Tilt

9

3. Image Optimization

3. TheSmartImageLiteonscreendisplaywillremainonscreenfor5secondsoryoucanalsopressOKbuttontomakeconfirmation.

4. WhenSmartImageLiteisenabled,thesRGBschemeisdisabledautomatically.TousesRGByouneedtodisableSmartImageLitewiththe buttonatthefrontbezelofyourmonitor.

Exceptusing keytoscrolldown,youcanalsopress buttonstochooseandpressOKbuttontoconfirmselectionandclosetheSmartImageLiteOSD.

Therearethreemodestobeselected:Standard,Internet,Game.

• Standard:Enhancestextanddampensbrightnesstoincreasereadabilityandreduceeyestrain.Thismodesignificantlyenhancesreadabilityandproductivitywhenyou'reworkingwithspreadsheets,PDFfiles,scannedarticlesorothergeneralofficeapplications.

• Internet:Thisprofilecombinescolorsaturation,dynamiccontrastandsharpnessenhancementtodisplayphotosandotherimageswithoutstandingclarityinvibrantcolors-allwithoutartifactsandfadedcolors.

• Game:Turnonoverdrivecircuitforbestresponsetime,reducejaggyedgesforfastmovingobjectsonscreen,enhancecontrastratioforbrightanddarkscheme,thisprofiledeliversthebestgamingexperienceforgamers.


3.1 SmartImage Lite

What is it?

SmartImageLiteprovidespresetsthatoptimizedisplayfordifferenttypesofcontent,dynamicallyadjustingbrightness,contrast,colorandsharpnessinrealtime.Whetheryou'reworkingwithtextapplications,displayingimagesorwatchingavideo,PhilipsSmartImageLitedeliversgreatoptimizedmonitorperformance.

Why do I need it?

Youwantamonitorthatdeliversoptimizeddisplayallyourfavoritetypesofcontent,SmartImageLitesoftwaredynamicallyadjustbrightness,contrast,colorandsharpnessinrealtimetoenhanceyourmonitorviewingexperience.

How does it work?

SmartImageLiteisanexclusive,leadingedgePhilipstechnologythatanalyzesthecontentdisplayedonyourscreen.Basedonascenarioyouselect,SmartImageLitedynamicallyenhancesthecontrast,colorsaturationandsharpnessofimagestoenhancethecontentsbeingdisplayed-allinrealtimewiththepressofasinglebutton.

How to enable SmartImage Lite?

1. Press tolaunchtheSmartImageLiteonscreendisplay;

2. Keeppressing totogglebetweenStandard,Internet,Game.

10


Installation

• Followtheinstructionandcompletetheinstallation.

• Youcanlaunchafterinstallationiscompleted.

• Ifyouwanttolaunchlater,youcaneitherclicktheshortcutondesktoportoolbar.

First launch -Wizard

• ThefirsttimeafterinstallationofSmartControlLite,itwillautomaticallygotoWizardforfirsttimelaunch.

• Thewizardwillguideyouthroughadjustmentyourmonitorperformancestepbystep.

• YoucangotoPlug-inmenutolaunchwizardlateronaswell.

• YoucanadjustmoreoptionswithoutwizardbyStandardpane.

3.2 SmartContrast

What is it?

UniquetechnologythatdynamicallyanalyzesdisplayedcontentandautomaticallyoptimizesaLCDmonitor'scontrastratioformaximumvisualclarityandviewingenjoyment,steppingupbacklightingforclearer,crisperandbrighterimagesordimmingbacklightingforcleardisplayofimagesondarkbackgrounds.

Why do I need it?

Youwanttheverybestvisualclarityandviewingcomfortforeverytypeofcontent.SmartContrastdynamicallycontrolscontrastandadjustsbacklightingforclear,crisp,brightgamingandvideoimagesordisplaysclear,readabletextforofficework.Byreducingyourmonitor'spowerconsumption,yousaveonenergycostsandextendthelifetimeofyourmonitor.

How does it work?

WhenyouactivateSmartContrast,itwillanalysethecontentyouaredisplayinginrealtimetoadjustcolorsandcontrolbacklightintensity.Thisfunctionwilldynamicallyenhancecontrastforagreatentertainmentexperiencewhenviewingvideosorplayinggames.

3.3 Philips SmartControl Lite

ThenewSmartControlLitesoftwarebyPhillipsallowsyoutocontrolyourmonitorviaaneasytouseon-screengraphicinterface.Complicatedadjustmentsareathingofthepastasthisuserfriendlysoftwareguidesyouthroughfine-tuningresolution,Colorcalibration,Clock/Phaseadjustments,RGBWhitepointadjustment,etc.

Equippedwithlatesttechnologyincorealgorithmforfastprocessingandresponse,thisWindows7complianteyecatchinganimatedIconbasedsoftwareisreadytoenhanceyourexperiencewithPhilipsmonitors!

11


Start with Standard pane:

Adjust menu:

• AdjustMenuallowyoutoadjustBrightness,Contrast,Focus,PositionandResolution.

• Youcanfollowtheinstructionanddotheadjustment.

• Cancelpromptsuserifyouwanttocancelinstallation.

12


Color menu:

• ColorMenuallowyoutoadjustRGB,BlackLevel,WhitePoint,ColorCalibration,andSmartImageLite(PleaserefertoSmartImageLitesection).

• Youcanfollowtheinstructionanddotheadjustment.

• Refertobelowtableforsub-menuitembaseonyourinput.

• ExampleforColorCalibration:

1. "ShowMe"startscolorcalibrationtutorial.

2. Start-startsthe6-stepcolorcalibrationsequence.

3. QuickViewloadsthebefore/afterimages.

4. ToreturntoColorhomepane,clicktheCancelbutton.

5. Enablecolorcalibration-bydefaultison.Ifunchecked,doesnotallowforcolorcalibrationtohappen,dimesoutstartandquickviewbuttons.

6. Musthavepatentinfoincalibrationscreen.

13


First color Calibration Screen:

• Previousbuttonisdisableduntilthesecondcolorscreen.

• Nextgoestothesucceedingtarget(6-targets).

• FinalnextgoesFile>Presetspane.

• CancelclosestheUIandreturnstothepluginpage.

SmartImage Lite

Allowsusertochangesettingforbetterdisplaysettingbasedoncontent.

WhenEntertainmentisset,SmartContrastandSmartResponseareenabled.

Options>Preferences-WillonlybeactivewhenselectingPreferencesfromthedrop-downOptionsmenu.Onanon-supporteddisplaycapableofDDC/CI,onlytheHelpandOptionstabsareavailable.

• Displayscurrentpreferencesettings.

• Acheckedboxenablesthefeature.Thecheckboxisatoggle.

• EnableContextMenuondesktopischecked(On)bydefault.EnableContextmenudisplaysSmartControlLiteselectionsforSelectPresetandTuneDisplayinthedesktopright-clickcontextmenu.DisabledremovesSmartControlLitefromtherightclickcontextmenu.

• EnableTaskTrayiconischecked(On)bydefault.EnablecontextmenushowsthetasktraymenuforSmartControlLite.ArightclickonthetasktrayicondisplaysthemenuoptionsforHelp,TechnicalSupport,CheckforUpdate,About,andExit.WhenEnabletasktraymenuisdisabled,thetasktrayiconwillonlydisplayEXIT.

• RunatStartupischecked(On)bydefault.Whendisabled,SmartControlLitewillnotlaunchatstartorbeinthetasktray.TheonlywaytolaunchSmartControlLiteiseitherfromthedesktopshortcutorfromtheprogramfile.Anypresetsettorunatstartupwillnotloadwhenthisboxisunchecked(Disabled).

• Enabletransparencymode(Windows7,Vista,XP).Defaultis0%Opaque.

14


Options>Input-WillonlybeactivewhenselectingInputfromthedrop-downOptionsmenu.Onanon-supporteddisplaycapableofDDC/CI,onlytheHelpandOptionstabsareavailable.AllotherSmartControlLitetabsarenotavailable.

• DisplaytheSourceinstructionpaneandcurrentinputsourcesetting.

• Onsingleinputdisplays,thispanewillnotbevisible.

Options>Audio-WillonlybeactivewhenselectingAudiofromthedrop-downOptionsmenu.

Onanon-supporteddisplaycapableofDDC/CI,onlytheHelpandOptionstabsareavailable.

Help>User Manual-WillonlybeactivewhenselectingUserManualfromthedrop-downHelpmenu.Onanon-supporteddisplaycapableofDDC/CI,onlytheHelpandOptionstabsareavailable.

Help>Version-WillonlybeactivewhenselectingVersionfromthedrop-downHelpmenu.Onanon-supporteddisplaycapableofDDC/CI,onlytheHelpandOptionstabsareavailable.

15


Context Sensitive menu

TheContextSensitivemenuisEnabledbydefault.IfEnableContextMenuhasbeencheckedintheOptions>Preferencespane,thenthemenuwillbevisible.

The Context Menu has four entries:

• SmartControlLite-WhenselectedtheAboutScreenisdisplayed.

• SelectPreset-Providesahierarchicalmenuofsavedpresetsforimmediateuse.Acheckmarkshowsthecurrentlyselectedpreset.FactoryPresetcanalsobecalledfromthedropdownmenu.

• TuneDisplay-OpenstheSmartControlLitecontrolpanel.

• SmartImageLite-Checkcurrentsettings,Standard,Internet,Game.

Task Tray Menu Enabled

Thetasktraymenucanbedisplayedbyright-clickingontheSmartControlLiteiconfromthetasktray.LeftClickwilllaunchtheapplication.

The task tray has five entries:

• Help-AccesstoUserManualfile:OpenUserManualfileusingthedefaultbrowserwindow.

• TechnicalSupport-displaysthetechsupportpage.

• CheckforUpdate-takestheusertoPDILandingandcheckstheuser’sversionagainstthemostcurrentavailable.

• About-Displaysdetailedreferenceinformation:productversion,releaseinformation,andproductname.

• Exit-CloseSmartControlLite.

TorunSmartControlLiteagaineitherselectSmartControlLitefromProgrammenu,double-clickthedesktopPCiconorrestartthesystem.

Task Tray Menu Disabled

WhentheTaskTrayisdisabledinthepreferencefolder,onlytheEXITselectionisavailable.TocompletelyremoveSmartControlLitefromthetasktray,disableRunatStartupinOptions>Preferences.

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4. Technical Specifications


227E4QSD, 227E4QHAD, 227E4QHSD:

Picture/DisplayMonitorPanelType IPSLCDBacklight LEDPanelSize 21.5"W(54.6cm)AspectRatio 16:9PixelPitch 0.248x0.248mmBrightness 250cd/m²SmartContrast 20,000,000:1ContrastRatio(typ.) 1000:1ResponseTime(typ.) 14msSmartResponse(availableforselectedmodels)

7ms

OptimumResolution 1920x1080@60HzViewingAngle 178°(H)/178°(V)@C/R>10PictureEnhancement SmartImageLiteDisplayColors 16.7MVerticalRefreshRate 56Hz-76HzHorizontalFrequency 30kHz-83kHzsRGB YESConnectivity

SignalInput227E4QSD:VGA(Analog),DVI(Digital)227E4QHAD,227E4QHSD:VGA(Analog),HDMI(Digital)

AudioIn/Out227E4QHAD:PCaudio-in,Earphoneout227E4QHSD:HDMIaudioout

InputSignal SeparateSync,SynconGreen

227E4LSB, 227E4LHAB, 227E4LHSB:

Picture/DisplayMonitorPanelType TFTLCDBacklight LEDPanelSize 21.5"W(54.6cm)AspectRatio 16:9PixelPitch 0.248x0.248mmBrightness 250cd/m²SmartContrast 20,000,000:1ContrastRatio(typ.) 1000:1ResponseTime(typ.) 5msSmartResponse(availableforselectedmodels)

2ms

OptimumResolution 1920x1080@60Hz

17


Picture/DisplayViewingAngle 170°(H)/160°(V)@C/R>10PictureEnhancement SmartImageLiteDisplayColors 16.7MVerticalRefreshRate 56Hz-76HzHorizontalFrequency 30kHz-83kHzsRGB YESConnectivity

SignalInput227E4LSB:VGA(Analog),DVI(Digital)227E4LHAB,227E4LHSB:VGA(Analog),HDMI(Digital)

AudioIn/Out227E4LHSB:HDMIaudioout227E4LHAB:PCaudio-in,Earphoneout

InputSignal SeparateSync,SynconGreen

Convenience

UserConvenience

227E4QSD,227E4LSB,227E4QHSD,227E4LHSB:

227E4QHAD,227E4LHAB:

OSDLanguagesEnglish,French,German,Spanish,Italian,Russian,SimplifiedChinese,Portuguese,Turkish

OtherConvenience KensingtonLockPlug&PlayCompatibility DDC/CI,sRGB,Windows7/Vista/XP,MacOSX,LinuxStandTilt -5°/+20°

227E4QSD: PowerOnMode 30.7W(typ.)Sleep(typ.) 0.5WOff(typ.) 0.3WPowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)PowerSupply External,100-240VAC,50-60Hz

227E4QHAD: PowerOnMode 32.1W(typ.)Sleep(typ.) 0.5WOff(typ.) 0.3WPowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)PowerSupply External,100-240VAC,50-60Hz

18

4. Technical Specifications227E4QHSD:

PowerOnMode 32.1W(typ.),38.5W(max.)Sleep(typ.) 0.5WOff(typ.) 0.3WPowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)PowerSupply External,100-240VAC,50-60Hz

227E4LSB: PowerOnMode 19.2W(typ.)Sleep(typ.) 0.5WOff(typ.) 0.3WPowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)PowerSupply External,100-240VAC,50-60Hz

227E4LHAB: PowerOnMode 19.2W(typ.),27.9W(max.)Sleep(typ.) 0.5WOff(typ.) 0.3WPowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)PowerSupply External,100-240VAC,50-60Hz

227E4LHSB: PowerOnMode 19.2W(typ.)Sleep(typ.) 0.5WOff(typ.) 0.3WPowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)PowerSupply External,100-240VAC,50-60Hz

DimensionProductwithstand(WxHxD) 510.0x398x179mmProductwithoutstand(WxHxD)

510.0x314x37mm

WeightProductwithstand 2.2kgProductwithoutstand 1.83kgProductwithpackaging 3.738kg

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Operating ConditionTemperaturerange(operation) 0°Cto40°CTemperaturerange(Non-operation)

-20°Cto60°C

Relativehumidity 20%to80%MTBF 30,000hrs

EnvironmentalROHS YESEPEAT Silver(www.epeat.net)Packaging 100%recyclableSpecificSubstances 100%PVCBFRfreehousingEnergyStar YESCompliance and standards

RegulatoryApprovalsCEMark,FCCClassB,GOAST,SEMKO,TCOCertified,UL/cUL,BSMI,ISO9241-307

Cabinet

ColorBlack/Burgundy,orothercoloroptionsasapplicableinyourregion

Finish Glossy

Note

1. EPEATGoldorSilverisvalidonlywherePhilipsregisterstheproduct.Pleasevisitwww.epeat.netforregistrationstatusinyourcountry.

2. Thisdataissubjecttochangewithoutnotice.Gotowww.philips.com/supporttodownloadthelatestversionofleaflet.

www.epeat.net

www.epeat.net

www.philips.com/support

20


4.1 Resolution & Preset Modes

Maximum Resolution 1920x1080@60Hz(analoginput) 1920x1080@60Hz(digitalinput)

Recommended Resolution

1920x1080@60Hz(digitalinput)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720x400 70.09

31.47 640x480 59.94

35.00 640x480 66.67

37.86 640x480 72.81

37.50 640x480 75.00

37.88 800x600 60.32

46.88 800x600 75.00

48.36 1024x768 60.00

60.02 1024x768 75.03

63.89 1280x1024 60.02

79.98 1280x1024 75.03

55.94 1440x900 59.89

70.64 1440x900 74.98

65.29 1680x1050 59.95

67.50 1920x1080 60.00

NotePleasenoticethatyourdisplayworksbestatnativeresolutionof1920x1080@60Hz.Forbestdisplayquality,pleasefollowthisresolutionrecommendation.

21

5. Power Management

5. Power ManagementIfyouhaveVESADPMcompliancedisplaycardorsoftwareinstalledinyourPC,themonitorcanautomaticallyreduceitspowerconsumptionwhennotinuse.Ifaninputfromakeyboard,mouseorotherinputdeviceisdetected,themonitorwill'wakeup'automatically.Thefollowingtableshowsthepowerconsumptionandsignalingofthisautomaticpowersavingfeature:

227E4QSD:

PowerManagementDefinitionVESAMode

Video H-sync V-sync PowerUsed LEDColor

Active ON Yes Yes 30.7W(typ.) White

Sleep OFF No No 0.5W(typ.)White(blink)

SwitchOff OFF - - 0.3W(typ.) OFF

227E4QHAD:






227E4QHSD:



Active ON Yes Yes32.1W(typ.)

38.5W(max.) White



227E4LSB:






227E4LHAB:



Active ON Yes Yes19.2W(typ.)

27.9W(max.) White



227E4LHSB:






Thefollowingsetupisusedtomeasurepowerconsumptiononthismonitor.

• Nativeresolution:1920x1080

• Contrast:50%

• Brightness:250nits

• Colortemperature:6500kwithfullwhitepattern

NoteThisdataissubjecttochangewithoutnotice.

22

6. Regulatory Infomation

6. Regulatory InformationLead-free Product

Lead free display promotes environmentally sound recovery and disposal of waste from electrical and electronic equipment. Toxic

substances like Lead has been eliminated and compliance with European community’s stringent RoHs directive mandating restrictions on hazardous substances in electrical and electronic equipment have been adhered to in order to make Philips monitors safe to use throughout its life cycle.

Congratulations!

This display is designed for both you and the planet

The display you have just purchased carries the TCO Certified label. This ensures that your display is

designed, manufactured and tested according to some of the strictest quality and environmental requirements in the world. This makes for a high performance product, designed with the user in focus that also minimizes the impact on the climate and our natural environment.

TCO Certified is a third party verified program, where every product model is tested by an accredited impartial test laboratory. TCO Certified represents one of the toughest certifications for displays worldwide.

For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces.

Some of the Usability features of the TCO Certified for displays:

• Visual ergonomics for good image quality is tested to ensure top performance and reduce sight and strain problems. Important parameters are luminance, contrast, resolution, black level, gamma curve, colour

and luminance uniformity and colour rendering.

• Products are tested according to rigorous safety standards at impartial laboratories.

• Electric and magnetic fields emissions as low as normal household background levels.

• Low acoustic noise emissions (when applicable).

Some of the Environmental features of the TCO Certified for displays:

• The brand owner demonstrates corporate social responsibility and has a certified environmental management system (EMAS or ISO 14001).

• Very low energy consumption both in on- and standby mode minimize climate impact.

• Restrictions on chlorinated and brominated flame retardants, plasticizers, plastics and heavy metals such as cadmium, mercury and lead (RoHS compliance).

• Both product and product packaging is prepared for recycling.

• The brand owner offers take-back options.

The requirements can be downloaded from our web site. The requirements included in this label have been developed by TCO Development in co-operation with scientists, experts, users as well as manufacturers all over the world. Since the end of the 1980s TCO has been involved in influencing the development of IT equipment in a more user-friendly direction. Our labeling system started with displays in 1992 and is now requested by users and IT-manufacturers all over the world. About 50% of all displays worldwide are TCO certified.

For more information, please visit: www.tcodevelopment.com

TCOF1058 TCO Document, Ver. 2.1

Technology for you and the planet

www.tcodevelopment.com

23

6. Regulatory InfomationEPEAT

(www.epeat.net)

TheEPEAT(ElectronicProductEnvironmentalAssessmentTool)programevaluatescomputer

desktops,laptops,andmonitorsbasedon51environmentalcriteriadevelopedthroughanextensivestakeholderconsensusprocesssupportedbyUSEPA.

EPEATsystemhelpspurchasersinthepublicandprivatesectorsevaluate,compareandselectdesktopcomputers,notebooksandmonitorsbasedontheirenvironmentalattributes.EPEATalsoprovidesaclearandconsistentsetofperformancecriteriaforthedesignofproducts,andprovidesanopportunityformanufacturerstosecuremarketrecognitionforeffortstoreducetheenvironmentalimpactofitsproducts.

Benefits of EPEAT

ReduceuseofprimarymaterialsReduceuseoftoxicmaterials

AvoidthedisposalofhazardouswasteEPEAT’SrequirementthatallregisteredproductsmeetENERGYSTAR’senergyefficiencyspecifications,meansthattheseproductswillconsumelessenergythroughouttheirlife.

CE Declaration of Conformity

This product is in conformity with the following standards

• EN60950-1:2006+A11:2009+A1: 2010+A12:2011 (Safety requirement of Information Technology Equipment).

• EN55022:2010(Radio Disturbance requirement of Information Technology Equipment).

• EN55024:2010 (Immunity requirement of Information Technology Equipment).

• EN61000-3-2:2006+A1:2009+A2:2009 (Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage Fluctuation and Flicker) following provisions of directives applicable.

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP Directive, EC No. 1275/2008 Implementing Directive for Standby and Off mode power consumption)

And is produced by a manufacturing organization on ISO9000 level.

• ISO9241-307:2008 (Ergonomic requirement, Analysis and compliance test methods for electronic visual displays).

• GS EK1-2000:2011 (GS mark requirement).

• prEN50279:1998 (Low Frequency Electric and Magnetic fields for Visual Display).

• MPR-II (MPR:1990:8/1990:10 Low Frequency Electric and Magnetic fields).

• TCO CERTIFIED (Requirement for Environment Labeling of Ergonomics, Energy, Ecology and Emission, TCO: Swedish Confederation of Professional Employees) for TCO versions.

www.epeat.net

24

6. Regulatory InfomationEnergy Star Declaration

(www.energystar.gov)

AsanENERGYSTAR®Partner,wehavedeterminedthatthisproductmeetstheENERGYSTAR®guidelinesforenergyefficiency.

NoteWerecommendyouswitchoffthemonitorwhenitisnotinuseforalongtime.

Federal Communications Commission (FCC) Notice (U.S. Only)

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:

• Reorientorrelocatethereceivingantenna.

• Increasetheseparationbetweentheequipmentandreceiver.

• Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.

UseonlyRFshieldedcablethatwassuppliedwiththemonitorwhenconnectingthismonitortoacomputerdevice.

Topreventdamagewhichmayresultinfireorshockhazard,donotexposethisappliancetorainorexcessivemoisture.

THISCLASSBDIGITALAPPARATUSMEETSALLREQUIREMENTSOFTHECANADIANINTERFERENCE-CAUSINGEQUIPMENTREGULATIONS.

FCC Declaration of Conformity

DeclarationofConformityforProductsMarkedwithFCCLogo,

United States Only

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.

Commission Federale de la Communication (FCC Declaration)

CetéquipementaététestéetdéclaréconformeauxlimitesdesappareilsnumériquesdeclassB,auxtermesdel'article15DesrèglesdelaFCC.Ceslimitessontconçuesdefaçonàfouriruneprotectionraisonnablecontrelesinterférencesnuisiblesdanslecadred'uneinstallationrésidentielle.CETappareilproduit,utiliseetpeutémettredeshyperfréquencesqui,sil'appareiln'estpasinstalléetutiliséselonlesconsignesdonnées,peuventcauserdesinterférencesnuisiblesauxcommunicationsradio.

www.energystar.gov

25

6. Regulatory InfomationCependant,riennepeutgarantirl'absenced'interférencesdanslecadred'uneinstallationparticulière.Sicetappareilestlacaused'interférencesnuisiblespourlaréceptiondessignauxderadiooudetélévision,cequipeutêtredéceléenfermantl'équipement,puisenleremettantenfonction,l'utilisateurpourraitessayerdecorrigerlasituationenprenantlesmesuressuivantes:

• Réorienteroudéplacerl’antennederéception.

• Augmenterladistanceentrel’équipementetlerécepteur.

• Brancherl’équipementsurunautrecircuitqueceluiutiliséparlerécepteur.

• Demanderl’aidedumarchandoud’untechnicienchevronnéenradio/télévision.

Toutesmodificationsn'ayantpasreçul'approbationdesservicescompétentsenmatièredeconformitéestsusceptibled'interdireàl'utilisateurl'usageduprésentéquipement.

N'utiliserquedescâblesRFarméspourlesconnectionsavecdesordinateursoupériphériques.

CETAPPAREILNUMERIQUEDELACLASSEBRESPECTETOUTESLESEXIGENCESDUREGLEMENTSURLEMATERIELBROUILLEURDUCANADA.

EN 55022 Compliance (Czech Republic Only)

Polish Center for Testing and Certification Notice

Theequipmentshoulddrawpowerfromasocketwithanattachedprotectioncircuit(athree-prongsocket).Allequipmentthatworkstogether(computer,monitor,printer,andsoon)shouldhavethesamepowersupplysource.

Thephasingconductoroftheroom'selectricalinstallationshouldhaveareserveshort-circuitprotectiondeviceintheformofafusewithanominalvaluenolargerthan16amperes(A).

Tocompletelyswitchofftheequipment,thepowersupplycablemustberemovedfromthepowersupplysocket,whichshouldbelocatedneartheequipmentandeasilyaccessible.

Aprotectionmark"B"confirmsthattheequipmentisincompliancewiththeprotectionusagerequirementsofstandardsPN-93/T-42107andPN-89/E-06251.

26

6. Regulatory InfomationNorth Europe (Nordic Countries) Information

Placering/VentilationVARNING:FÖRSÄKRADIGOMATTHUVUDBRYTAREOCHUTTAGÄR LÄTÅTKOMLIGA,NÄRDUSTÄLLERDINUTRUSTNINGPÅPLATS.

Placering/VentilationADVARSEL: SØRGVED PLACER INGEN FOR , ATNETLEDNINGENSSTIKOGSTIKKONTAKTERNEMTTILGÆNGELIGE.

Paikka/IlmankiertoVAROITUS: SIJOITALAITESITEN,ETTÄVERKKOJOHTOVOIDAANTARVITTAESSA HELPOSTIIRROTTAAPISTORASIASTA.

Plassering/VentilasjonADVARSEL:NÅRDETTEUTSTYRET PLASSERES,MÅDU PASSE PÅAT KONTAKTENE FORSTØMTILFØRSELERLETTEÅNÅ.

BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)

DervonunsgelieferteFarbmonitorentsprichtdeninder"VerordnungüberdenSchutzvorSchädendurchRöntgenstrahlen"festgelegtenVorschriften.

AufderRückwanddesGerätesbefindetsicheinAufkleber,deraufdieUnbedenklichkeitderInbetriebnahmehinweist,dadieVorschriftenüberdieBauartvonStörstrahlernnachAnlageIII¤5Abs.4derRöntgenverordnungerfülltsind.

DamitIhrMonitorimmerdeninderZulassunggefordertenWertenentspricht,istdaraufzuachten,daß

1. ReparaturennurdurchFachpersonaldurchgeführtwerden.

2. nuroriginal-Ersatzteileverwendetwerden.

3. beiErsatzderBildröhrenureinebauartgleicheeingebautwird.

AusergonomischenGründenwirdempfohlen,die Grundfarben Blau und Rot nicht aufdunklemUntergrundzuverwenden(schlechteLesbarkeitunderhöhteAugenbelastungbeizugeringemZeichenkontrastwärendieFolge).Der arbeitsplatzbezogene SchalldruckpegelnachDIN 45 635 beträgt 70dB (A) oderweniger.

ACHTUNG:BEIMAUFSTELLENDIESESGERÄTESDARAUFACHTEN,DAßNETZSTECKERUNDNETZKABELANSCHLUßLEICHTZUGÄNGLICHSIND.

27

6. Regulatory Infomation

EU Energy Label

The European Energy Label informs you on the energy efficiency class of this product. The greener the energy efficiency class of this product is the lower the energy it consumes. On the label, you can find the energy efficiency class, the average power consumption of this product in use and the average energy consumption for 1 year.

Note

The EU Energy Label will be ONLY applied on the models bundling with HDMI and TV tuners.

China RoHS

The People's Republic of China released a regulation called "Management Methods for Controlling Pollution by Electronic Information Products" or commonly referred to as China RoHS. All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request.

环保使用期限

此标识指期限(十年),电子信息产品中含有的有

毒有害物质或元素在正常使用的条件下不会发生

外泄或突变, 电子信息产品用户使用该电子信息

产品不会对环境造成严重污染或对其人身、财

产造成严重损害的期限．

《废弃电器电子产品回收处理管理条例》提示性说明

为了更好地关爱及保护地球，当用户不再需要此产品或产品寿命终止时，请遵守国家废弃电器电子产品回收处理相关法律法规，将其交给当地具有国家认可的回收处理资质的厂商进行回收处理。

28

7. Customer care and warranty


7.1 Philips’ Flat Panel Monitors Pixel Defect Policy

Philipsstrivestodeliverthehighestqualityproducts.Weusesomeoftheindustry'smostadvancedmanufacturingprocessesandpracticestringentqualitycontrol.However,pixelorsubpixeldefectsontheTFTMonitorpanelsusedinflatpanelmonitorsaresometimesunavoidable.Nomanufacturercanguaranteethatallpanelswillbefreefrompixeldefects,butPhilipsguaranteesthatanymonitorwithanunacceptablenumberofdefectswillberepairedorreplacedunderwarranty.Thisnoticeexplainsthedifferenttypesofpixeldefectsanddefinesacceptabledefectlevelsforeachtype.Inordertoqualifyforrepairorreplacementunderwarranty,thenumberofpixeldefectsonaTFTMonitorpanelmustexceedtheseacceptablelevels.Forexample,nomorethan0.0004%ofthesubpixelsonamonitormaybedefective.Furthermore,Philipssetsevenhigherqualitystandardsforcertaintypesorcombinationsofpixeldefectsthataremorenoticeablethanothers.Thispolicyisvalidworldwide.

subpixel

pixel

Pixels and Sub pixels

Apixel,orpictureelement,iscomposedofthreesubpixelsintheprimarycolorsofred,greenandblue.Manypixelstogetherformanimage.Whenallsubpixelsofapixelarelit,thethreecoloredsubpixelstogetherappearasasinglewhitepixel.Whenallaredark,thethreecoloredsubpixelstogetherappearasasingle

blackpixel.Othercombinationsoflitanddarksubpixelsappearassinglepixelsofothercolors.

Types of Pixel Defects

Pixelandsubpixeldefectsappearonthescreenindifferentways.Therearetwocategoriesofpixeldefectsandseveraltypesofsubpixeldefectswithineachcategory.

Bright Dot Defects

Brightdotdefectsappearaspixelsorsubpixelsthatarealwayslitor'on'.Thatis,abrightdotisasub-pixelthatstandsoutonthescreenwhenthemonitordisplaysadarkpattern.Therearethetypesofbrightdotdefects.

Onelitred,greenorbluesubpixel.

Twoadjacentlitsubpixels:- Red+Blue=Purple- Red+Green=Yellow- Green+Blue=Cyan(LightBlue)

Threeadjacentlitsubpixels(onewhitepixel).

29


NoteAredorbluebrightdotmustbemorethan50percentbrighterthanneighboringdotswhileagreenbrightdotis30percentbrighterthanneighboringdots.

Black Dot Defects

Blackdotdefectsappearaspixelsorsubpixelsthatarealwaysdarkor'off'.Thatis,adarkdotisasub-pixelthatstandsoutonthescreenwhenthemonitordisplaysalightpattern.Thesearethetypesofblackdotdefects.

Proximity of Pixel Defects

Becausepixelandsubpixelsdefectsofthesametypethatareneartooneanothermaybemorenoticeable,Philipsalsospecifiestolerancesfortheproximityofpixeldefects.

Pixel Defect Tolerances

Inordertoqualifyforrepairorreplacementduetopixeldefectsduringthewarrantyperiod,aTFTMonitorpanelinaPhilipsflatpanelmonitormusthavepixelorsubpixeldefectsexceedingthetoleranceslistedinthefollowingtables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL1litsubpixel 32adjacentlitsubpixels 13adjacentlitsubpixels(onewhitepixel) 0Distancebetweentwobrightdotdefects* >15mmTotalbrightdotdefectsofalltypes 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL1darksubpixel 5orfewer2adjacentdarksubpixels 2orfewer3adjacentdarksubpixels 0Distancebetweentwoblackdotdefects* >15mmTotalblackdotdefectsofalltypes 5orfewer

TOTAL DOT DEFECTS ACCEPTABLE LEVELTotalbrightorblackdotdefectsofalltypes 5orfewer

Note

1. 1or2adjacentsubpixeldefects=1dotdefect

2. ThismonitorisISO9241-307compliant(ISO9241-307:Ergonomicrequirement,analysisandcompliancetestmethodsforelectronicvisualdisplays)

30


7.2 Customer Care & Warranty

Forwarrantycoverageinformationandadditionalsupportrequirementvalidforyourregion,pleasevisitwww.philips.com/supportwebsitefordetails.YoumayalsocontactyourlocalPhilipsCustomerCareCenternumberlistedbelow.

Contact Information for WESTERN EUROPE region:

Country ASC Consumer care number Price

Germany SiemensI&S +4901803386853 €0.09UnitedKingdom InvecScotland +4402079490069 Localcalltariff

Ireland InvecScotland +353016011161 Localcalltariff

Spain EatsaSpain +34902888785 €0.10Finland A-novo +3580922901908 Localcalltariff

France A-novo +330821611658 €0.09Greece AllmanHellas +300080031221223 Freeofcharge

Italy A-novo +39840320041 €0.08Netherlands ECare +3109000400063 €0.10Denmark A-novo +4535258761 Localcalltariff

Norway A-novo +4722708250 Localcalltariff

Sweden A-novo +46086320016 Localcalltariff

Poland Zolter +480223491505 Localcalltariff

Austria SiemensI&S +430810000206 €0.07Belgium ECare +32078250851 €0.06Luxembourg ECare +35226843000 Localcalltariff

Portugal EatsaSpain +351213591440 Localcalltariff

Switzerland A-novo +410223102116 Localcalltariff

www.philips.com/support

31

7. Customer care and warrantyContact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center ASC Consumer care number

Belarus NA IBA +375172173386

Bulgaria NA LANService +35929602360

Croatia NA Renoprom +38513330974

Estonia NA FUJITSU +3726519900

Latvia NA “ServiceNetLV”Ltd. +3717460399

Lithuania NA UAB"Servicenet" +3707400088

Romania NA BlueRidgeIntl. +40212101969

Serbia&Montenegro

NA KimTecd.o.o. +381112070684

Slovenia NA PCH.and +38615300824

UkraineNA Comel +380562320045

NA Topaz-ServiceCompany +380442457331

RussiaNA CPS +7(495)6456746(forrepair)

NA CEEEPartners +7(495)6453010(forsales)

Slovakia NA DatalanService +421249207155

Turkey NA Techpro +902124444832

CzechRep. NA Asupport 800100697

HungaryNA Serware +3612426331

NA ProfiService +3618148080

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

BrazilVermont

0800-7254101

Argentina 08003330856

Contact Information for China:

ChinaConsumercarenumber:4008800008

Contact Information for NORTH AMERICA :


U.S.A. EPI - e-center Qwantech (877)835-1838

Canada Supercom Supercom (800)479-6696

32

7. Customer care and warrantyContact Information for APMEA region:


Australia NA AGOSNETWORKPTYLTD 1300360386

NewZealand NA VisualGroupLtd. 0800657447

HongKong/Macau

NA SmartPixelsTechnologyLtd.HongKong:Tel:+85226199639Macau:Tel:(853)-0800-987

India NA REDINGTONINDIALTDTel:18004256396SMS:PHILIPSto56677

Indonesia NA PT.GadingsarielektronikaPrimaTel:622175909053,75909056,7511530

SouthKorea NA PCSOneKoreaLtd. 080-600-6600

Malaysia NAAfterMarketSolutions(CE)SdnBhd

60379533370

Pakistan NA PhilipsConsumerService (9221)2737411-16

Singapore NAPhilipsElectronicsSingaporePteLtd(PhilipsConsumerCareCenter)

(65)68823999

TaiwanPCCWTeleservicesTaiwan

FETEC.CO 0800-231-099

Thailand NA AxisComputerSystemCo.,Ltd. (662)934-5498

SouthAfrica NA SylvaraTechnologiesPtyLtd 0860000888

UnitedArabEmirates

NA ALSHAHDCOMPUTERL.L.C 0097142276525

Israel NA EastronicsLTD 1-800-567000

Vietnam NAFPTServiceInformaticCompanyLtd.

+84838248007HoChiMinhCity+845113.562666DanangCity+845113.562666CanthoProvince

Philippines NA GleeElectronics,Inc.(02)633-4533to34,(02)637-6559to60

SriLanka NAnodistributorand/orserviceprovidercurrently

Bangladesh NADistributor:ComputerSourceLtd(warrantybuy-out)

880-2-9141747,9127592880-2-8128848/52

Nepal NADistributor:SyakarCo.Ltd(warrantybuy-out)

977-1-4222395

Cambodia NADistributor:NeatTechnologyPteLtd(Singapore)(warrantybuy-out)

855-023-999992

33

8. Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

Thispagedealswithproblemsthatcanbecorrectedbyauser.Iftheproblemstillpersistsafteryouhavetriedthesesolutions,contactPhilipscustomerservicerepresentative.

Common Problems

No Picture (Power LED not lit)

• Makesurethepowercordispluggedintothepoweroutletandintothebackofthemonitor.

• First,ensurethatthepowerbuttononthefrontofthemonitorisintheOFFposition,thenpressittotheONposition.

No Picture (Power LED is White)

• Makesurethecomputeristurnedon.

• Makesurethesignalcableisproperlyconnectedtoyourcomputer.

• Makesurethemonitorcablehasnobentpinsontheconnectside.Ifyes,repairorreplacethecable.

• TheEnergySavingfeaturemaybeactivated

Screen says

Attention

Check cable connection

• Makesurethemonitorcableisproperlyconnectedtoyourcomputer.(AlsorefertotheQuickStartGuide).

• Checktoseeifthemonitorcablehasbentpins.

• Makesurethecomputeristurnedon.

AUTO button doesn't function

• TheautofunctionisapplicableonlyinVGA-Analogmode.Iftheresultisnot

satisfactory,youcandomanualadjustmentsviatheOSDmenu.

NoteTheAutoFunctionisnotapplicableinDVI-Digitalmodeasitisnotnecessary.

Visible signs of smoke or sparks

• Donotperformanytroubleshootingsteps

• Disconnectthemonitorfrommainspowersourceimmediatelyforsafety

• ContactwithPhilipscustomerservicerepresentativeimmediately.

Imaging Problems

Image is not centered

• Adjusttheimagepositionusingthe“Auto”functioninOSDMainControls.

• AdjusttheimagepositionusingthePhase/ClockofSetupinOSDMainControls.ItisvalidonlyinVGAmode.

Image vibrates on the screen

• CheckthatthesignalcableisproperlysecurelyconnectedtothegraphicsboardorPC.

Vertical flicker appears

• Adjusttheimageusingthe“Auto”functioninOSDMainControls.

• EliminatetheverticalbarsusingthePhase/ClockofSetupinOSDMainControls.ItisvalidonlyinVGAmode.

Horizontal flicker appears

• Adjusttheimageusingthe“Auto”functioninOSDMainControls.

34

8. Troubleshooting & FAQs• EliminatetheverticalbarsusingthePhase/

ClockofSetupinOSDMainControls.ItisvalidonlyinVGAmode.

Image appears blurred, indistinct or too dark

• AdjustthecontrastandbrightnessonOn-ScreenDisplay.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

• Uninterrupteddisplayofstillorstaticimagesoveranextendedperiodmaycause"burnin",alsoknownas"after-imaging"or"ghostimaging",onyourscreen."Burn-in","after-imaging",or"ghostimaging"isawell-knownphenomenoninLCDpaneltechnology.Inmostcases,the"burnedin"or"after-imaging"or"ghostimaging"willdisappeargraduallyoveraperiodoftimeafterthepowerhasbeenswitchedoff.

• Alwaysactivateamovingscreensaverprogramwhenyouleaveyourmonitorunattended.

• AlwaysactivateaperiodicscreenrefreshapplicationifyourLCDmonitorwilldisplayunchangingstaticcontent.

• Failuretoactivateascreensaver,oraperiodicscreenrefreshapplicationmayresultinsevere“burn-in”or“after-image”or“ghostimage”symptomsthatwillnotdisappearandcannotberepaired.Thedamagementionedaboveisnotcoveredunderyourwarranty.

Image appears distorted. Text is fuzzy or blurred.

• SetthePC’sdisplayresolutiontothesamemodeasmonitor’srecommendedscreennativeresolution.

Green, red, blue, dark, and white dots appears on the screen

• Theremainingdotsarenormalcharacteristicoftheliquidcrystalusedintoday’stechnology,Pleasereferthepixelpolicyformoredetail.

The "power on" light is too strong and is disturbing

• Youcanadjust“poweron”lightusingthepowerLEDSetupinOSDmainControls.

Forfurtherassistance,refertotheConsumerInformationCenterslistandcontactPhilipscustomerservicerepresentative.

8.2 SmartControl Lite FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Lite becomes un-usable, what do I do?

Ans.: RestartyourPCandseeifSmartControlLitecanwork.Otherwise,youwillneedtoremoveandre-installSmartControlLitetoensureproperdriverisinstalled.

Q2. The SmartControl Lite functions worked well before, but it does not work anymore, what can I do?

Ans.: Ifthefollowingactionswereexecuted,themonitordrivermayneedtobere-installed.

• Changedvideographicadaptertoanotherone

• Updatedvideodriver

• ActivitiesonOS,suchasservicepackorpatch

• RunWindowsUpdateandupdatedmonitorand/orvideodriver

• Windowswasbootedwiththemonitorpoweroffordisconnected.

• Tofindout,pleaserightclickMyComputerandclickonProperties->Hardware->DeviceManager.

• Ifyousee"PlugandPlayMonitor"showsunderMonitor,thenyouneedtore-install.SimplyremoveSmartControlLiteandre-installit.

Q3. After installing SmartControl Lite, when clicking on SmartControl Lite tab, nothing shows up after a while or a failure message shows, what happened?

35

8. Troubleshooting & FAQsAns.: Itmightbeyourgraphicadaptorisnot

compatiblewiththeSmartControlLite.Ifyourgraphicadaptorisoneoftheabovementionedbrands,trytodownloadthemostupdatedgraphicadaptordriverfromcorrespondingcompanies’website.Installthedriver.RemoveSmartControlLite,andre-installitoncemore.Ifitisstillnotworking,wearesorrythatthegraphicadaptorisnotsupported.PleasevisitPhilipswebsiteandcheckifanupdatedSmartControlLitedriverisavailable.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: ItmightbeyourgraphiccardadaptordriverisnotthemostupdatedversionwhichfullysupportingDDC/CIinterface.Pleasetrytodownloadthemostupdatedgraphicadaptordriverfromcorrespondingcompanies’website.Installthedriver.RemoveSmartControlLiteandre-installitoncemore.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence Function. What can I do?

Ans.: PhilipsServicecenterhasarighttoaskforlegitimateidentificationandauthorization,inordertoestablishownershipofthemonitor.Pleasenotethattheanti-theftdeterrencefunctionisprovidedasaconvenientfreeoption.ManagingPINnumbersisthesoleresponsibilityoftheindividualuserortheorganizationwhosetsit.IncasethePINnumberisforgotten,Philipsservicecentercanre-setitforyouatanominalchargeafterverificationofownership.Pleasenotethatthisactivityisnotcoveredbystandardwarrantyterms.

8.3 General FAQs

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommendedresolutionforthismonitor :1920x1080@60Hz.

• Unplugallcables,thenconnectyourPCtothemonitorthatyouusedpreviously.

• IntheWindowsStartMenu,selectSettings/ControlPanel.IntheControlPanelWindow,selecttheDisplayicon.InsidetheDisplayControlPanel,selectthe'Settings'tab.Underthesettingtab,inboxlabelled'desktoparea',movethesidebarto1920x1080pixels.

• Open'AdvancedProperties'andsettheRefreshRateto60Hz,thenclickOK.

• Restartyourcomputerandrepeatstep2and3toverifythatyourPCissetat1920x1080@60Hz.

• Shutdownyourcomputer,disconnectyouroldmonitorandreconnectyourPhilipsLCDmonitor.

• TurnonyourmonitorandthenturnonyourPC.

Q2: What is the recommended refresh rate for LCD monitor?

Ans.: RecommendedrefreshrateinLCDmonitorsis60Hz,Incaseofanydisturbanceonscreen,youcansetitupto75Hztoseeifthatremovesthedisturbance.

Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

Ans.: Thesearethedriverfilesforyourmonitor.Followtheinstructionsinyourusermanualtoinstallthedrivers.Yourcomputermayaskyouformonitordrivers(.infand.icmfiles)oradriverdiskwhenyoufirstinstallyourmonitor.Followtheinstructionstoinsertthe(companionCD-ROM)includedinthispackage.

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8. Troubleshooting & FAQsMonitordrivers(.infand.icmfiles)willbeinstalledautomatically.

Q4: How do I adjust the resolution?Ans.: Yourvideocard/graphicdriverand

monitortogetherdeterminetheavailableresolutions.YoucanselectthedesiredresolutionunderWindows®ControlPanelwiththe"Displayproperties".

Q5: What if I get lost when I am making monitor adjustments via OSD?

Ans.: SimplypresstheOKbutton,thenselect'Reset'torecallalloftheoriginalfactorysettings.

Q6: Is the LCD screen resistant to scratches?Ans.: Ingeneralitisrecommendedthatthe

panelsurfaceisnotsubjectedtoexcessiveshocksandisprotectedfromsharporbluntobjects.Whenhandlingthemonitor,makesurethatthereisnopressureorforceappliedtothepanelsurfaceside.Thismayaffectyourwarrantyconditions.

Q7: How should I clean the LCD surface?Ans.: Fornormalcleaning,useaclean,soft

cloth.Forextensivecleaning,pleaseuseisopropylalcohol.Donotuseothersolventssuchasethylalcohol,ethanol,acetone,hexane,etc.

Q8: Can I change the color setting of my monitor?

Ans.: Yes,youcanchangeyourcolorsettingthroughOSDcontrolasthefollowingprocedures,

• Press"OK"toshowtheOSD(OnScreenDisplay)menu

• Press"DownArrow"toselecttheoption"Color"thenpress"OK"toentercolorsetting,therearethreesettingsasbelow.

1. ColorTemperature;Withsettingsinthe6500Krangethepanelappears"warm,withared-whitecolortone",whilea9300Ktemperatureyields"cool,blue-whitetoning".

2. sRGB;thisisastandardsettingforensuringcorrectexchangeofcolorsbetweendifferentdevice(e.g.digitalcameras,monitors,printers,scanners,etc)

3. UserDefine;theusercanchoosehis/herpreferencecolorsettingbyadjustingred,greenbluecolor.

NoteAmeasurementofthecoloroflightradiatedbyanobjectwhileitisbeingheated.Thismeasurementisexpressedintermsofabsolutescale,(degreesKelvin).LowerKevintemperaturessuchas2004Karered;highertemperaturessuchas9300Kareblue.Neutraltemperatureiswhite,at6504K.

Q9: Can I connect my LCD monitor to any PC, workstation or Mac?

Ans.: Yes.AllPhilipsLCDmonitorsarefullycompatiblewithstandardPCs,Macsandworkstations.YoumayneedacableadaptertoconnectthemonitortoyourMacsystem.PleasecontactyourPhilipssalesrepresentativeformoreinformation.

Q10: Are Philips LCD monitors Plug-and- Play?

Ans.: Yes,themonitorsarePlug-and-PlaycompatiblewithWindows7/Vista/XP/NT,MacOSX,Linux

Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels?

Ans.: Uninterrupteddisplayofstillorstaticimagesoveranextendedperiodmaycause"burnin",alsoknownas"after-imaging"or"ghostimaging",onyourscreen."Burn-in","after-imaging",or"ghostimaging"isawell-knownphenomenoninLCDpaneltechnology.Inmostcases,the"burnedin"or"atter-imaging"or"ghostimaging"willdisappeargraduallyoveraperiodoftimeafterthepowerhasbeenswitchedoff.

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8. Troubleshooting & FAQsAlwaysactivateamovingscreensaverprogramwhenyouleaveyourmonitorunattended.AlwaysactivateaperiodicscreenrefreshapplicationifyourLCDmonitorwilldisplayunchangingstaticcontent.

WarningSevere"burn-in"or"after-image"or"ghostimage"symptomswillnotdisappearandcannotberepaired.Thedamagementionedaboveisnotcoveredunderyourwarranty.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?

Ans.: YourLCDmonitorworksbestatitsnativeresolutionof1920x1080@60Hz.Forbestdisplay,pleaseusethisresolution.

2012 © Koninklijke Philips Electronics N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N.V. and are used under license from Koninklijke Philips Electronics N.V.

Specifications are subject to change without notice.

Version: M4227E2T

EN User manual 1 Customer care and warranty 28 Troubleshooting & FAQs … · 2012-07-12 ·...

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Transcript of EN User manual 1 Customer care and warranty 28 Troubleshooting & FAQs … · 2012-07-12 ·...