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”The world around us is in a rapid transformation. We are open to those changes, break routines and work every day on continuous improvements”

Ewald RabenCEO Raben Group

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In family companies values are embedded in the organisation in a natural way. They integrate

all the activities of the company and they play the key role in its efficient functioning. Correctly

formulated values allow for achieving strategic objectives and they are instrumental in devel-

oping the competitive advantage. The family system of values is the foundation which unites

the owner, the Customers and the Employees. We believe that this aspect, in connection with

the background of over 80 years of family tradition and experience, contribute to the continu-

ous development of Raben Group.

Family companymanaged through values

§ MissionWe create our Customers’ competitiveness through cost and quality leadership supported by

friendly service.

§ VisionTo Become a Leader Everywhere We Are.

§ ValuesEntrepreneurship

Customer Orientation

Passion to Win

Professionalism

Reliability

Fam

ily c

ompa

ny

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InherentresponsibilityEach company is responsible for the con-

sequences of its operations for the society

and the natural environment. CSR is not only

about abiding by the law. It also means con-

ducting business activities in a transparent

and ethical manner taking into account the

expectations of the stakeholders. Social re-

sponsibility understood in this way is an in-

separable element of Raben Group’s DNA.

It is visible at all levels of conducting busi-

ness. Ecological and energy-saving solu-

tions in the warehouse, low-emission fleet,

ethical rules for all entities who act for and

on behalf of Raben Group are examples of

management which guarantees sustainable

and continuous development - not only to-

day but also in the future.

The logistics operator is an important seg-

ment of the responsible supply chain of

every enterprise. Every day we work for

the common good. We conserve natural

resources; we measure, report and lower

emissions of greenhouse gasses. We prop-

agate road safety and the role of transport

among adults and children alike.

Responsibility is a process rather than a

state. We are constantly changing our ser-

vices and procedures to earn the title of a

responsible company. We are learning and

teaching others how to positively influence

the environment. We carry out Employees’

voluntary programmes in order to change

our local reality. We want the next genera-

tions to have access to the same resources

we are using now. We wish to be the friendly

drive of the future.

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Our

resp

onsib

ility

Raben Group’s CSR Vision talks about being the trendsetter in our sector in giving the additional value through sustainable solutions.

taking care of health

and guaranteeing

safety

partnership, dialogue,

education and sharing

with stakeholders

compensating

negative impact on

the environment

attracting and

retaining the best

staff

promoting the

role and quality of

transportation and

logistics services

have been formulated as a result of the engagement of the key stakeholders and they apply to

five areas:

CSR strategic aims of Raben Group

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2003Raben company opens in Ukraine

The company history started in 1931 in a town of Meddo in the

Netherlands. It was there and in Winterswijk where the business idea

which gave rise to Raben Group was born. Today we are present in 10

countries of Central and Eastern Europe and we belong to the leading

logistics companies which operate in this region. As a partner, we offer

our Customers international know-how and experience gathered on

local markets.

Strong roots– stable growth

1931J.W. Raben founds a transport company in the Netherlands

1991E. Raben opens Raben company in Poland

2002Fresh Logistics established in Poland

2004Raben companies open in Lithuania, Latvia and Estonia

2007Raben Sea & Air starts operations

2005German company BSV becomes a member of Raben Group

1960T. Raben takes over the helm of the company

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2010Raben Logistics Hungary is established

Czech company Transkam Logistik joins Raben Group

2012Companies Raben Trans European Czech (previously Wincanton) and Transkam-Logistik merge into Raben Logistics Czech s.r.o.

2014Raben Logistics Germany, Raben Trans European Germany, ELI Transport merge into one company – Raben Trans European Germany GmbH

2008Setto (a family company operating in the Czech Republic and Slovakia) joins Raben Group

2011Acquisition of the German Road Network and the companies in the Czech Republic, Hungary, Poland and Slovakia from Wincanton

2013Moving the activities of Raben Sea & Air to Raben Polska and Raben Transport

Fresh Logistics joins European Food Network

2015HRL Eurocargo from Germany becomes a part of Raben Group; further development of Raben Group

7,5001,000,000 m2

6,000>130

qualified Employees opened to the Customers’ needs

of diversified warehouse capacity

modern means of transport

locations

modern IT infrastructure and procedures

network of regular domestic and international transport connections

certificates: ISO 9001, ISO 14001, ISO 22000 (HACCP), OHSAS, SQAS, AEO, IFS, TAPA, GMP, Biokontroll, Lean and Green

Mile

ston

es

Our potential:

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Solutionsof the futureRaben Group has been present on the Eu-

ropean market for over 80 years. The Group

offers comprehensive logistics services. Busi-

ness Units of the Group are located in 10

countries of Europe, in the Czech Republic,

Estonia, Germany, Hungary, Latvia, Lithua-

nia, the Netherlands, Poland, Slovakia and

Ukraine.

We offer solutions for large, medium and

small enterprises. Advanced transport and

Customer relations management systems

allow us to tailor each service to individual

needs. We want our services to fully meet

the expectations and satisfy the needs of our

Customers. Thanks to the flat organisational

structure and the fast decision-making pro-

cess we are able to develop Raben and Fresh

Logistics brands and offer services which are

the answer to the requirements of our Cus-

tomers.

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Fresh LogisticsComprehensive logistics service

for fresh products (which require

controlled temperature from 0°C to

+2°C and from +2°C to +6°C in the

whole logistics chain) offered to local

manufacturers and importers, as well

as to global concerns.

Lead Logistics ProviderIt is the new dimension of logistics.

Raben Group assumes the role of the

integrator of logistics operations in

the whole Customer’s supply chain.

From the transport of raw materials to

the distribution to end users.

Road NetworkMany years of experience gathered on

national and international distribution

markets and the developed

infrastructure of own terminals allow

for quick and efficient execution of

Customers’ orders of road transport.

Sea & AirIt is a comprehensive logistics service

for shipments dispatched globally.

Apart from the transport of goods,

it covers comprehensive customs

services. High flexibility allows for

integrating the processes with other

service segments from Raben Group

portfolio.

Contract Logistics It is a service consisting of many

operations conducted in warehouses,

starting from unloading and

deconsolidation, picking, securing

shipments to preparation for

distribution.

FTL & IntermodalRoad transport allows for cost

optimisation of deliveries of

homogeneous loads without the need

of handling products. Intermodal

transport utilises the advantages of

various means of transport while using

the same loading unit (container): rail

– road and short sea freight.

Segm

ents

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Innovativeness is a way of thinkingIT tools and solutions are elements without

which the contemporary logistics would not

exist. Warehouse Management Systems

(WMS) are a necessity today. They offer a

wide array of functions required to control

operations and adjust them to the Custom-

er’s needs.

Thanks to other advanced solutions we also

monitor transport processes. In the world of

logistics the time of delivery and the quality

define Customer satisfaction. Nevertheless,

it is impossible to keep on increasing the

speed of transporting shipments. We are

looking for ways which let us find the time

where others are not able to spot it.

So how is it possible to increase

the effectiveness of opera-

tions? Introduce more improve-

ments in the warehouse and in

transport? Implement solutions

which answer the demands of

our Customers, e.g. the grow-

ing e-commerce market?

Innovativeness is not only about

ground-breaking solutions but also about

executing old operations in a more effec-

tive way. It is the courage and consistency

in going beyond the paradigms of our own

reasoning.

The impulse. The brainwave. Sometimes a

moment decides about a solution which en-

ters the market and is able to transform the

reality. However, not every solution believed

to be the best at a particular time turns out

to be possible to improve in the future.

Warehouse Management Systems

Customer Relationship Management Systems

Transport Management Systems

Financial and Analytical Systems

Support Systems

Inno

vatio

ns

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Logistics based on knowledge and experienceLogistics is considered to be the barom-

eter of the economy. This sector is the

first to feel the symptoms of economic

recovery and the first to experience the

drop of volumes and changes in the di-

rections of the flow of goods. Everyday

challenges require taking instant deci-

sions and such conditions significantly

raise the bar for the operators. Meeting

those requirements calls for streamlining

operational efficiency, fleet modernisa-

tion and developing IT systems. Some of

them provide ongoing solutions, where-

as some of them refer to the strategic

perspective.

In Raben Group one of the most impor-

tant assets is knowledge which allows

for tailoring the services we offer to the

needs of those who look for them. We

gather data and we manage them. We

constantly acquire new skills and com-

petencies. We follow market trends.

We consult our solutions. We utilise the

expertise of both internal and external

experts. We accumulate the acquired

knowledge and we utilise it in everyday

work. The knowledge of the market and

sectors in 10 European countries where

our Business Units are located allows

us to create a new value. We share our

knowledge: we offer logistics solutions

and best practices even for the most de-

manding product groups.

One aspect of our values is the high lev-

el of personal entrepreneurship and the

willingness to learn continually. Tight

interdisciplinary cooperation of the ex-

perts on the national and international

level allows for providing our Custom-

ers with a comprehensive offer adjusted

to their needs. The flat organisational

structure helps to take decisions quick-

ly and fosters the atmosphere which fa-

vours constant exchange of opinions.

What is more, the thing which character-

ises us is the openness to changes. The

experience and knowledge of people

employed in Raben Group allow us to

positively influence the deve lopment of

the company and to shape the competi-

tive advantage of our Customers.

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We share our knowledge: we offer logistics solutions and best practices even for the most demanding product groups.

§ the automotive sector

§ the chemical sector

§ the technology sector

§ the electrical sector

§ FMCG non-food

§ FMCG food

§ retail

§ e-commerce

We specialise in:

Know

ledg

e

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adapting organism. Hence one of the most

important elements of our organisation are

the People who build it - their engagement,

creativity, openness to change, experience.

We believe that thanks to taking care of

their wellness and development, and tap-

ping into their creativity, we are able to ef-

fectively and flexibly react to the changing

needs of the market. The tool which helps

us to listen to the voice of our Employees

is, among others, the regular engagement

and satisfaction survey. What is more, every-

one is supported by modern tools such as

competencies appraisal, management by

objectives, developmental and training pro-

grammes.

The consistent execution of these assump-

tions builds the feeling of security among our

Employees. People with passion and those

who think in an entrepreneurial manner are

ready to start cooperation with us and they

stay with us for years. We offer opportunities

of promotion, moving to other departments

or working abroad. At the same time, due

to the dynamic development of the com-

pany, we are open to new Employees. The

Strengthof the organisation

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combination of their talents, experience

and fresh ideas becomes a powerful force

which drives our organisation. We employ

over 7,500 people in 10 countries so we are

a highly diversified organisation. Success-

ful cooperation in such a large business is

based on looking into the same direction.

That is why we have a clearly defined strate-

gy of achieving our Mission and Vision and

the signposts which we follow - the Values of

Raben Group.

Peop

le

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Outstanding Customer ServiceSatisfaction of every Customer is the sum

of all experiences with Raben Group. It de-

pends on the quality of the services and the

service itself. It depends on communication,

exchange of information and the image and

behaviour of our subcontractors. Building

the best Customer service requires under-

standing the point of view of the buyers. The

sector in which our Customer operates and

the size of their company are less important

than the fact that they are satisfied with the

service we offer. Building a company charac-

terised by outstanding Customer service is

one of the key elements of our strategy. We

want logistics to have a human face.

After all we very well know the importance

of personal interaction. B2B sector is based

on meetings of two people who represent

their companies. That is why, each day we

are trying to maximally shorten the way

which our Customers must go through to

contact the right person. We don’t use au-

tomatic and impersonal hotlines but rather

assign caretakers to our Customers, who

build professional and friendly relations with

them during everyday work. Our Customers

know their ”ambassadors” from the Cus-

tomer Service Department and they know

they can rely on them.

Recommendations by our Customers are a

great vote of confidence. We do everything

to earn it and we want Raben Group to be

seen as the logistics operator with the most

friendly Customer service. Each year we re-

search the satisfaction of our Customers in

specialist surveys. We constantly control the

everyday services we offer and we moni-

tor their quality. Thanks to the suggestions

we receive, we are able to find areas which

should be improved. We perfect our servic-

es and implement necessary changes and

we do it for our Customers and together

with them.

Recommendations by our Customers are a great vote of confidence.

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Cust

omer

Ser

vice

+23This means that we have loyal Customers who trust us and are willing to recommend our ser-

vices to others.

At the same time the index implies the development of relation between the consumer and

the brand as a result of its emotional impact on the user. It is worth noticing that an average

NPS of European companies oscillates between +5 and +10 (source: www.netpromoter.com).

Raben Group’s NPS index is growing every year. In the research for 2014 it was +23.

* Net Promoter Score™ has been created jointly by Satmetrix, Bain & Company and Fred Reichheld. Today NPS™ is a registered trademark. The NPS index research among Raben Group Customer was carried out at the turn of

2014/2015 (status as of 03.03.2015 - research in Ukraine has not been completed).

NPS* index Raben Group

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Healthy and safe work Building the high safety culture and perfect-

ing the OHS system in the Group is one of

the key elements of caring for our Employ-

ees, Suppliers and other involved parties.

A good example is the best example and

it motivates Employees to change habits in

the workplace. That is why the engagement

of the Board and top executives has a great

impact on the dynamic development of this

area.

The international team of SHE leaders se-

lected from the top managers of all Raben

companies is responsible for developing

the strategy of risk management and formu-

lating the global and local programmes.

Mission Zero

Our Mission “Zero injuries and occupational diseases” is achieved through local and Group

programmes targeting:

§ creating safe and healthy work positions,

§ planning and changing the processes,

§ increasing the awareness of the OHS system requirements, ergonomics, risks and the rules of prevention in work processes,

§ learning lessons from dangerous incidents in order to avoid repeating mistakes,

§ cooperation with stakeholders regarding observation, notification and elimination of ”sleeping risks”.

In our actions, our objective is for the man-

agers in offices or in warehouses to con-

stantly monitor dangerous technical condi-

tions in processes and people’s actions, to

carry out talks thanks to which they discover

issues which need improving, to eliminate

barriers and gaps in processes, thus to think

about improvements. We strengthen the

safety culture not only through discussions,

meetings, trainings or the development

of the OHS system but, above all, through

involving all parties in changing the safety

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Actions undertaken within the SHE culture and the safety systems foster the atmosphere of dialogue, trust and shared responsibility for standards in the workplace.

rules, openness to changes in the organisa-

tion and taking care of the modernisation of

work stations through modern technologi-

cal solutions.

Work places are prepared for our Employ-

ees and Suppliers - with their health and

safety in mind - and the processes in Raben

Group are designed and verified against oc-

cupational risk, existing onerous or harmful

conditions. Regular verification of occupa-

tional risk assessment and monitoring dan-

gerous behaviours and technical conditions

help to improve the existing prevention and

the ergonomics in work processes.

The achievement of the set objectives is the

shared responsibility of the senior execu-

tives, the managers and the Employees. In

order to improve our safety and the safety of

others at work and outside it, we exchange

experiences and we learn from one another.

Actions undertaken within the SHE culture

and the safety systems foster the atmos-

phere of dialogue, trust and shared respon-

sibility for standards in the workplace.

SHE

cultu

re

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Openness to new directionsCarrying out logistics operations in the era

of globalisation demands the company

to be present in many places at the same

time in order to be as close to Customers

as possible. Our strength is also defined by

the locations where we render our services.

We have an extensive network of our own

terminals and distribution centres. We have

Business Units in 10 countries of Europe and

thanks to the cooperation with our partners

we are able to reach every place on Earth.

We have developed a complementary and

comprehensive offer - thanks to isolating

individual segments in Raben Group struc-

ture and to launching a separate brand

under which we offer a specialised service

- Fresh Logistics.

Raben Group is a logistics operator which

flexibly adjusts the services to the expecta-

tions of individual Customers. Our objective

is to satisfy the need of the most demand-

ing Customers who look for trusted and

efficient logistics solutions. In order to

achieve that, appropriate resources are es-

sential. Over 6 thousand vehicles at our dis-

posal transport shipments every day: from

the largest container or trailer sets with ad-

ditional cargo space (e.g. double deckers),

to trucks equipped with hydraulic unload-

ing ramps or the smallest vehicles with the

capacity of 1.5 tons used for distribution in

city centres. Our warehouses store goods,

for instance, from the automotive sector,

white and brown goods, oils and lubricants.

Our Customers can use over 1,000,000 m2

of A-class warehouse capacity with diversi-

fied storage conditions. Raben Group has

over 80 warehouse facilities in Europe which

store diversified product groups such as

food, non-food or ADR.

Ope

nnes

s

From the start of our operations we have been focused on the quality and comprehensiveness of the services we offer. The measure of our success in the success of our Customers.

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Logistics is more than logic

”Logistics” is the term which in the past referred to mathematical logic. The word derives from

the Greek logistike [techne] – practical ability of counting, logistikon – ability of reasoning*.

Even in the 20th century the term ”logistics” in many countries denoted mathematical logic.

Currently it refers to the process of planning and economical execution of the flow of goods.

The aim of logistics is to satisfy the needs of the Customer in all serviced stages of the supply

chain.

Providing comprehensive logistics solutions, however, requires highlighting the value of every

element which influences them. For us it means much more than just transport or storage. It

is building the relations between Employees and Customers. It is taking small steps together

to reach giant improvements. It is the knowledge we want to share with others. It is working

comprehensively for the common good - for the better future.*source: www.sjp.pwn.pl (Online Dictionary of Polish Language)

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