Empowering Stakeholders – Simulation Games As a Participatory Method - Jan Eckert
Transcript of Empowering Stakeholders – Simulation Games As a Participatory Method - Jan Eckert
Empowering StakeholdersSimulationGamesas aparticipatory method
Dr.JanEckertLucerne Universityof AppliedSciences and Arts
Philosophie
• Switzerland is arather small country.• stillmost people daily commute to work.• during rush hours,motorways and trains are
crowded allover the country.• atthe sametimemany office tasks could be
easily completed athome or other places.
Lucerne MainStation
• Theoffice has shifted from one physicalplace towards anetwork of places.
• more and more,people need strategiesto match their taskswith the right place.
• companies are struggling todefine theright amount of office space to provide.
Vitra &SevilPeach,«StudioOffice»,2016
Challenges inpublictransport,daily worklifeand self management.
Challenges inpersonnelmanagement,facilitymanagement and officedesign.
Empower today‘s knowledgeworkers,companies and office designers tomeet these challenges.
Partnersfrom the transport&communication sectorSBB– SwissRailwaysSwisscomSiemens
«Which research and planningmethodscould help to gain insights into the changefrom single located towardsmulti locatedknowledge– work inorder to provide toolsfor workers,companies and planners?»
Partnersfrom theplanning&designsectorVitraRBSGroup
iMOWIntegratedMobileOfficeWorkToolsfor mobileknowledge–workers
Universityof AppliedSciences and ArtsNorthwestern SwitzerlandLucerne Universityof AppliedSciences and Arts
WorkARound– design
STAKEHOLDERGROUPSworkerslearn to match tasks &places
companiesincreasing productivity by supportingmobile–flexible work
service providersnew transport strategiesbetter equipped trainsmobiledata management
office plannersrequirements for themain officeand third places
WorkARound– design
REASONSFORASIMULATIONGAMEempower stakeholders• support cross–disciplinary teams intheir
ability to expressneeds• cooperative learning
flatten Hierarchy• Intentionalmasking of functional boundaries• gaming as an«altered space»• oppen scenarios &thinking outof the box• game–program,no individual goal• facilitator• hands–onexperience &fun
WorkARound
4players4personas4mobilityprofiles
Dr.JanEckert|Empowering Stakeholders– SimulationGamesas aparticipatory method
WorkARound
Matching tasks&places
Dr.JanEckert|Empowering Stakeholders– SimulationGamesas aparticipatory method
2stepdebriefing process
1stdebriefing (after8rounds/45min)
• How many tasks have been completed?• How many of the team-taskshave been completed?• Which are the locations that are mainly used?• Which locations have notbeen used atall?• Does the situation represented by the play deck
relate to the players’realexperiences as well?• Which problems are known from their everydaywork
experience?
2stepdebriefing process
2nddebriefing (atthe end)STRATEGY• What has been the difference between the first and second part of the game?• Is there astrategy that has evolved while playing the game?• How could this strategy be transferred to the player’s realwork situation?
WORKPLACES• Which are the locations that have beenmainly used?• Arethese “HotSpots”being used inthe player’s reallives as well?• Which locations have notbeen used atall?• Arethese locations possibly the sameinreallife?
LEARNINGS• Which are the five teammembers’s core learnings from playing the game?• Namethe two that could have the highest impact onthe current way of working?• What could be possible steps to implement these two?
REACTIONS
• Awarenessof own work-patternsand work-culture• Stepping outof hierarchies and habits• Participation (inthe planning process)• Strategies for the realwork life• Shared fun timeamongst players
CURRENTSTATEOFTHEPROJECT• Thegame has been tested in12different groups
with atotalof 60participants.• Currently it is being applied intwo companies
for change management.• Evaulation as aresearch tool
RESEARCHTOOL – recording the game
EXPECTEDFINDINGS• Findings about distributed work patterns• Correlation tasks and workplaces• Teambehaviour indistributed work scenarios• Use and need of office space
RESEARCHTOOL – recording the game
Dr.JanEckert|Empowering Stakeholders– SimulationGamesas aparticipatory method