empowering non profits - Metadonors
Transcript of empowering non profits - Metadonors
Metadonors in a nutshell:We work exclusively with non-profit organizations and we do it in a professional manner, treating ethically every person or entity we interact with.
We have a deep knowledge of the fundraising world and we are able to quickly deal with any matters, thanks to customized solutions.
FEATURES PANORAMA
collect datacheck pointcredit card transactionfail to leadthanksync & automate enrichcancellationworkflowmulti agencyreporting
Metaface can collect data from:
Tablet: your fundraisers send data in real time to
Metaface, pledge by pledge.
Paper based: your backofficer (or the fundraiser at
the end of the day) make a data entry task using
the web application
CSV import: if you need to import data from an
external agency or team that doesn’t use Metaface
Collect data
Data validation based on:
age (min, max)
personal data (ID check): Italian “Codice Fiscale”
donation amount (min, max)
credit card data (prepaid, checkdigit, banlist, expiry date)
IBAN (checkdigit, banlist, european database real time verification)
+ Organization custom check
Check Point
Credit Card transactionsCredit cards live transactions are available when you’re online and can be configured per project/campaign
Back to fundraiser: notify your fundraiser and let
him solve the problem.
We file it: ask to the donor to send back new data to
activate his pledge.
Start nurturing: no way to get valid data? You can
reuse leads with a custom export or integration for
your marketing team to build a new communication
strategy.
Fail to Lead!
You don’t waste your leads if they fail the checkpoint!
(Auto) Sync your data with your database & CRMExport information for internal management (csv, xls, xlsx)
Sync & Automate
Enrich your pledge data for a better analysis
- welcome call outcomes- deduplication check- credit card commercial details- number and amount of payment made
before cancellation
Enrich
CancellationYou will rewards fundraisers for what you really received as a donation.
What data we manage with cancellation:
- cancellation date - short reason (revoked, canceled)- long description (pre send
cancellation, - total payment revoked- first payment due date- last payment due date- text notes
Multi-agency
Manage your inhouse program or agency with a single tool.
You can manage internal and external teams via Metaface, assigning permissions to see only what they are supposed to (reports, locations, campaigns… )
Reporting & Targets
Fundraiser, team, location & area complete reporting.
More than 15 standard KPI’s.
Custom KPI available upon request.
Target are configurable in real time for each report and KPI.
Report with target can be shared with single member or entire team.
NPS / SurveyThe Net Promoter or Net Promoter Score (or acronym NPS) is a management tool that can be used to evaluate loyalty in a business-client relationship.
It is an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Metaface natively manages NPS scores and can integrate external evaluation tools.
and counting…
timesheet management to track working hours directly from tablet
in-app news management to engage your team
complete profile management with fundraiser agreement & recruiting info
PCI Compliance ( 3rd party Vault)
Extended Validated SSL Certificate
ISO 27001, ISO 14001, ISO 9001 (DataCenter TIER IV)
Penetration test and security audit before every main release
PCI & Certification
Strong Encryption Backup strategy (GPG)
Data obfuscations
App with encrypted data and local authentication (multi user app)
Tablet Remote control
Data Encryption
Startup: 1500€, free > 3500 pledgeFree startup include: first project setup, live training.
Cost per valid* pledge (prepaid):
0 to 5.000: € 1,75
5.000 to 10.000: € 1,50
10.000 to 15.000: € 1,25
15.000 to 25.000: € 1,00
Cost per lead (invalid pledge): freeIntegrations with credit card gateway (stripe): free
monthly payment can be agreed upon request
* Valid pledges are leads with positive checkpoint state; in short, leads you can bill with your billing systems. We don’t charge anything for others (fair use policy applied: <30%)
Pricing