KEY FEATURES

Customers can choose from a list of experts to best curate the sales (or service) experience.

Enable your customers to speak with subject matter experts rather than a chat bot. Each persona includes a high resolution headshot and a quick glance bio to ensure authenticity to all of your visitors.

Each persona can be tailored to display your company’s purpose, vision, and values to each customer who interacts with your brand.

Initiate engagements with your digital customers that are proven to lead to increased conversions, average order values, and a higher customer

satisfaction score.

PERSONALIZATION ENGINE BENEFITS

PROBLEM

Customer drop off while online shopping is a large problem for ecommerce businesses. Whether it’s distraction from other websites or confusion on where to begin, there exists several obstacles and a lack of focus on customers. Website visitors can get lost on multiple pages, forgetting their original purpose on the site or they may choose an other

they’re looking for. With automated chatbots, customers may become frustrated with its inability to assist with exactly what they’re looking for.

SOLUTIONS OVERVIEW

The Personalization Engine, prominently displayed on each page of the website, features an array of specialists tailor-made to assist the customer with any needs or questions they have. We will prepare a curated list of specialists for each category of the products/services you offer. Our personas are the online salespeople with personalities and expert knowledge to assist any website visitor throughout the customer journey, all the way to purchase.

Quote from Bluemercury COO Barry Beck“When you go to our homepage, you actually see people with real names that you can click

on....this has really set apart our website. We have seen incredible, exponential growth

online.”

Empower the customer to choose from an array of REAL experts