Employer ONE Survey 2020 – London

Economic RegionPresented by Emilian Siman, Senior Data Analyst @ EMO Workforce Planning

and Development Board & Local Employment Planning Council – London

March, 2020

1

0.38

0.38

0.75

1.51

1.51

1.89

1.89

3.02

3.02

4.15

4.53

4.53

6.42

6.79

7.17

7.55

7.92

9.43

10.19

16.98

0 2 4 6 8 10 12 14 16 18

Mining, quarrying, and oil and gas extraction

Utilities

Management of companies and enterprises

Information and cultural industries

Real estate and rental and leasing

Wholesale trade

Finance and insurance

Arts, entertainment and recreation

Public administration

Educational services

Transportation and warehousing

Administrative and support, waste management and…

Accommodation and food services

Construction

Agriculture, forestry, fishing and hunting

Professional, scientific and technical services

Health care and social assistance

Other services (except public administration)

Retail trade

Manufacturing

Surveys by subsector[%]

2

Elgin15.21%

Middlesex44.11%

Oxford40.68%

Surveys by location(n=263)

3

Start-up (established in the last five years)

7.52%

Established92.48%

Surveys by business type(n=266)

4

Sole proprietor

3.73% Micro (1-4 employees)

15.67%

Small (5-99 employees)

65.30%

Medium (100-499 employees)

12.69%

Large (500+ employees)

2.61%

Surveys by business size(n=268)

5

Branch17.44%

Head office82.56%

Surveys by business location(n=258)

6

Yes86.62%

No13.38%

Did your organization hire any employees in the last 12 months?

(n=269)

7

Please estimate your total number of hires (from the last 12 months)

Min Max Range Average Median Mode Sum %

Total 1 750 749 18 5 2 3929 100Permanent Full-time 0 350 350 12 3 1 1930 49.12

Permanent Part-time 0 60 60 5 2 1 359 9.14Contract Full-time 0 22 22 3 1 1 149 3.79

Contract Part-time 0 33 33 4 1 1 183 4.66Seasonal/Casual 0 400 400 17 3 1 1331 33.88

3.79

4.66

9.14

33.88

49.12

0 10 20 30 40 50 60

Contract Full-time

Contract Part-time

Permanent Part-time

Seasonal/Casual

Permanent Full-time

Aggregate hires by type of work(n=3929) [%]

8

Yes76.25%

No23.75%

Did your organization experience any separations* over the last 12 months?

(n=261)

9

Min Max Range Average Median Mode Sum %

Total 1 350 349 12 3 1 2235 100Quits 0 75 75 8 2 1 1125 50.34

Retirements 0 23 23 2 1 1 109 4.88Permanent layoffs 0 125 125 8 2 0 232 10.38Temporary layoffs 0 300 300 17 2 0 570 25.5

Dismissals 0 66 66 4 2 1 381 17.05

4.88

10.38

17.05

25.5

50.34

0 10 20 30 40 50 60

Retirements

Permanent layoffs

Dismissals

Temporary layoffs

Quits

Separations' aggregates by type(n=2235) [%]

Please estimate your total number of separations (from the last 12 months)

10

0.75 0.75 0.75 0.75 1.49 1.49 2.99 2.99 3.73 5.22 5.97 6.72

11.19 11.94 11.94

31.34

0

5

10

15

20

25

30

35

Ret

irem

ent

Seas

on

al in

du

stry

Soci

al c

on

flic

t

Man

agem

ent

issu

es

Med

ical

Qu

its,

un

kno

wn

rea

son

Wo

rk w

as d

dif

ficu

lt,

har

d,

Per

son

al r

easo

ns

Lack

of

mo

tiva

tio

n,

laiz

ines

s, im

mat

uri

ty,…

Bad

fit

, no

t su

ited

fo

rth

e jo

b,

Dd

in't

like

th

e w

ork

,n

eed

ed a

ch

ange

,…

Lack

of

ho

urs

,ac

com

od

atin

g h

ou

rs,…

Be

tter

pay

, wag

es,

com

pen

sati

on

, mo

ne

y

Mo

vin

g, r

elo

cati

ng,

loca

tio

n, c

om

ute

Bac

k to

sch

oo

l

New

job

op

po

rtu

nit

y,ca

reer

ch

ange

,…

In your opinion, what was the most common reason for quits?

(n=134) [%]

11

5.88 5.88 5.88

11.76

29.41

41.18

0

5

10

15

20

25

30

35

40

45

Restructuring Delays inmachinery

arrival

End of thecontract

Economicpressure,

business cycle

Seasonality Downsizing,shortage of

work, fundingcuts

In your opinion, what was the most common reason for permanent layoffs?

(n=17) [%]

12

4.76 4.76 4.76 4.76 4.76 4.76

71.43

0

10

20

30

40

50

60

70

80

Downturn ineconomy

Medical /MentalHealth

Slow period School Delay inmachinery

arrival

Budgetrestraints

Seasonality

In your opinion, what was the most common reason for temporary layoffs?

(n=21) [%]

13

0

5

10

15

20

25

30

35

Big

dre

ams

Tem

po

rary

co

ntr

act

Thef

t

Dru

gs, a

dd

icti

on

/hea

lth

,et

c.

Lack

s m

oti

vati

on

, lac

ksef

fort

, lac

ks…

Lack

of

skill

s, s

kills

set

,la

ck o

f m

anag

emen

t…

Job

ab

and

on

men

t,d

idn

't s

ho

w u

p f

or…

Po

or

atte

nd

ence

,at

ten

den

ce,…

Neg

ativ

e at

titu

de,

insu

bo

rdin

atio

n,…

No

t a

goo

d f

it, n

ot

suit

ed f

or

ou

r…

Po

or

per

form

ace,

per

form

ance

, no

t…

In your opinion, what was the most common reason for dismissals?

(n=80) [%]

14

Yes56.38%

No43.62%

Is retention a concern for your organization?

(n=188)

15

8.92

10.04

10.41

11.15

14.87

24.54

30.86

30.86

33.46

40.89

0 5 10 15 20 25 30 35 40 45

Wellness program

Regular increases in benefits

Other (please specify)

Clear promotional paths or advancement…

Job rotation opportunities

Job flexibility (i.e., work from home…

Recognition for service and/or outstanding work

Employee “perks” (i.e., discounts on …

Training opportunities

Regular increases in salary

Please select up to 3 strategies you are currently using to encourage retention:

(n=269) [%]

16

Other (please specify)Ongoing EducationCreating a positive work environment #1Benefits, profit sharingCompany uniforms and vehicles, great benefitsIncrease of hoursBenefitsRegular communicationsCultureShare ownershipTry or best to be as good/better than other employersApprenticeshipsGiftsEmpowerment - Ownership of sectionsIncentive program & EAP

17

Other (please specify)Flexibility with hoursUsing an outside consulting firm to implement some of the options abovePositive and Inclusion cultureJob securityScheduling efficiencies for PSW'sWe run a profit share, a set percentage of net above breakeven is split out across the teamSelf employed contractorsPension planShare tips paid to company with employeesFully paid medical dental, planThese who left did not even get done training.

Finding the right behaviors for the position & matching the personBonus structureCompany doesn't offer much else, needs to catch up with the times.

18

Yes58%

No42%

Were any positions hard-to-fill* in the last 12 months?

(n=250)

19

0.74 2.6 3.35 3.72 4.83 5.588.18

14.1316.73 17.47 18.22 18.96

30.86

05

101520253035

Inab

ility

to

ass

ess

afo

reig

n e

du

cati

on

al…

Lack

of

lan

guag

ere

qu

irem

ents

Co

mp

any

or

ind

ust

ryco

nce

rns

Co

mp

any

is n

ot

acce

ssib

le b

y…

On

ly t

emp

ora

ryan

d/o

r p

art-

tim

e…

No

ap

plic

ants

at

all

Dif

ficu

lt t

o m

eet 

job

req

uir

emen

ts…

Inab

ility

to

co

mp

ete

wit

h o

ther

…

Lack

of

tech

nic

alsk

ills

Lack

of

wo

rkex

per

ien

ce

Lack

of

mo

tiva

tio

n,

atti

tud

e, o

r…

Lack

of

qu

alif

icat

ion

s(e

du

cati

on

…

No

t e

no

ugh

app

lican

ts

Using the list below, select up to 3 reasons why the positions were hard-to-fill:

(n=269) [%]

20

Other (please specify)Unwilling to do manual labourInability to buy into company cultureHad 150 applications in 24 hour, reached out to around 20 to offer interviews, only 4 got back to usRatios have changed. shortage of skilled tradesWe are a not-for-profit, using only volunteers

Lack of qualified candidates (check boxes didn't work)

We do not offer Benefits, No Paid Vacation beyond 4%(10 day mandatory shutdown) no paid Sick Time, Bereavement, Family/Emergency Illness etc.Lack of qualified applicantsLocated in a small community

Too many job opportunities, carriers just keep adding Trucks because they make less money per truck so they just keep adding trucks to cover their overhead.

This city has too many people of working age who neither work or go to school full timeGeographical locationLack of skilled workers locally

21

Other (please specify) - continuationLack of people willing to work in our area.Challenges of location in small town

Applicants wage expectations were not realistic or warranted

Many cannabis users, which will not pass DOT required drug test necessary to drive transport truck across borderNot meeting lifting requirementsQuality of the Hire - skills and abilitiesThis seasonal agriculture position is best suited to post secondary students to due timing of the work. Each year it becomes harder and harder to find students who are willing and able to work hard outdoors.No available licensed brokersMust rely on temporary Mexican workersLocation - rural communityFully bilingual staff requirementStress levelMany lack business development skillsJob title originally Network Animator

22

Very challenging

29.55%

Somewhat challenging

56.68%

Not at all challenging

8.91%

Not applicable4.86%

In general, how does your organization find recruitment?

(n=247)

23

Excellent3.70%

Good26.75%

Fair43.21%

Poor26.34%

For your organization, how do you rate the availability of qualified workers in the Elgin-

Middlesex-Oxford region?(n=243)

24

7.81 7.81 9.67 11.15 11.9 14.8719.7

24.91 27.51 2933.83

49.8159.11

71

01020304050607080

Oth

er

New

spap

er a

ds

Exec

uti

ve s

earc

hco

mp

anie

s o

r…

Trad

e o

r p

rofe

ssio

nal

asso

ciat

ion

…

Job

fai

rs

On

-sit

e jo

b s

ign

s o

rp

ost

ers

On

-sit

e re

cru

itm

ent

at s

cho

ols

,…

No

n-g

ove

rnm

ent

or

com

mu

nit

y…

Un

solic

ited

res

um

es

Go

vern

men

tem

plo

ymen

t…

Co

mp

any'

s o

wn

inte

rne

t si

te

Soci

al m

edia

On

line

job

bo

ard

s/p

ost

ings

Wo

rd o

fm

ou

th/p

erso

nal

…

Please select up to 5 recruitment methods you use to hire:(n=269) [%]

25

Other (please specify)Faith Communities communicationWord of mouthVia internal internship programIndeed onlineKnown ApplicantsMostly word of mouthIndeedIndeed

Website within the organizationAdvertise at local colleges and universitiesWord of mouthLabour contractorMSCIndeedIndeedSeasonal Agricultural Worker Program

26

0.44 0.44 0.44 0.44 0.44 1.33 1.33 1.77 1.77 1.773.98 4.42 4.87 5.75

10.18

21.56

42.04

05

1015202530354045

On

-sit

e si

gn o

n t

he

road

Sho

uld

er t

app

ing

SAW

P

Ass

ign

men

t W

ork

ers

-tr

ial p

erio

d, o

ffer

of…

All

met

ho

ds

Un

solic

ited

re

sum

es

Co

mp

any

web

site

Net

wo

rkin

g, in

form

aln

etw

ork

s, n

etw

ork

s

Rec

ruit

men

t at

sch

oo

l

Exec

uti

ve s

earc

h, h

ead

hu

nti

ng

pri

vate

co

mp

any

Go

vern

men

tem

plo

ymen

t ce

ntr

es o

r…

No

t ap

plic

able

No

n-g

ove

rnm

ent

or

com

mu

nit

y…P

erso

nal

con

tact

s/re

ferr

als/

kno

…

Soci

al m

edia

Wo

rd o

f m

ou

th

On

line

po

stin

g b

oar

ds,

Ind

eed

, etc

.

Which recruitment strategy produced the most results for your organization in the past year?

(n=226) [%]

27

Yes40.57%

No59.43%

Does your organization have a workforce succession plan in place to deal with

projected growth and/or retirements over the next 3 to 5 years?

(n=244)

28

2.6 3.72 4.467.06

10.41

17.1 18.59 20.07 20.4522.68 24.54

29.74 31.6

39.78 39.78

05

1015202530354045

An

alyt

ical

/res

earc

h

Cre

ativ

ity

Co

mp

ute

r lit

erac

y

Oth

er

Tim

em

anag

emen

t/o

rgan

izat

…

Pro

fess

ion

alis

m

Co

mm

un

icat

ion

(b

oth

ora

l an

d w

ritt

en)

Pro

ble

m s

olv

ing,

reas

on

ing

Fits

wit

h c

om

pan

y/m

issi

on

Will

ingn

ess

to

lear

n

Cu

sto

mer

ser

vice

Self

-mo

tiva

ted

/ab

ility

to

wo

rk w

ith

litt

le o

r n

o…

Team

wo

rk/i

nte

rper

son

al

Dep

end

abili

ty

Wo

rk e

thic

Please select the top 3 competencies you look for in employees.

(n=269)

29

Other (please specify)ExperienceThey need a pulseHumility

Skilled trade knowledge and experience

Knowledge of cataloguing (a librarian's skill)Education

Able to follow directions given by owner, then do the tasks unsupervisedWe require skilled labour

Holds proper certification for positionDo they fit the culture?Can lift 50 lbs repetitivelyWilling to work in adverse weatherAttitudeAdaptability to changeNeeded more than 3 options for this questionCommon sense skills

Some field experience

30

Soft skills (Psychological/

emotional competencies)

45.09%

Technical skills (Teachable/occupation specific competencies)

54.91%

Which skills are the most sought-after by your organization?

(n=224) [%]

31

Yes39%

No61%

Do you have entry-level employees that lack essential or foundational skills for the job?

(n=231) [%]

32

10.11

16.85

21.35

25.84

30.34

39.33

41.57

46.07

56.18

0 10 20 30 40 50 60

Document Use

Numeracy

Reading

Writing

Computer/Digital Skills

Continuous Learning

Oral Communication

Working with Others

Thinking

If yes, please select the top 3 essential skills that they are lacking?

(n=89) [%]

33

Yes29.82%

No 70.18%

Are you interested in essential skills training in your workplace or a partnership

with the local upgrading programs?(n=228)

34

Yes76.27%

No 23.73%

Do you plan on hiring anyone over the next 12 months?

(n=236)

35

2.5

3.0

3.1

1.0 2.0 3.0 4.0 5.0

Workforce's size

Workforce's skills

Organizationoverall

In 2020, how much do you estimate that technology will affect your:

(n=226 - 229) [Avg.]

Not at all Average Profoundly

36

48.23

31.86

26.64

32.74

36.28

37.55

19.03

31.86

35.81

0% 20% 40% 60% 80% 100%

Workforce's size

Workforce's skills

Organization overall

In 2020, how much do you estimate that technology will affect your:

(n=226 - 229) [Avg.]

"1+2 (Not at all or somewhat)" "3 (Average)" "4+5 (Above average or profoundly)"

37