employees for success. RIS News recently surveyed senior ... · Source: RIS News, The Employee...

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Source: RIS News, The Employee Engagement Imperative (sponsored by Kronos Incorporated, 2016). Employee Engagement Employee Engagement Employee Engagement Their top corporate goals: The results are clear: Best-in-class retailers understand the value of workforce technology in aligning their star associates for success. HOWEVER… How retail associates feel about their workplace is more critical than ever to sales, brand image, and customer satisfaction. That’s why retailers who want to stay competitive and relevant to shoppers are using workforce management technology to engage their employees for success. RIS News recently surveyed senior retail executives to learn their views on the value of employee engagement and what they’re doing — or not — to leverage it for stellar business results. THE NEW STARRING ROLE FOR RETAIL of executives surveyed said the role of associates was VERY or EXTREMELY IMPORTANT to achieving performance goals. 94 % And although mobile access to schedules, timecards, and open shifts is widely considered a key driver of a successful employee engagement plan … of study participants called the ability of their current workforce management applications to track and manage employee engagement programs WEAK to MODERATE. 72 % Achieving these goals means positioning associates as frontline facilitators of stronger customer experiences and satisfaction. Retailers who don’t use these tools risk losing employees to retailers who do. Kronos for Retail allows you to offer associates preferred scheduling options, mobile self-service, fairer application of workplace policies, and perfect paychecks. The result? Associates who are more loyal, productive, and motivated to deliver exceptional customer service. Learn more at kronos.com/retail © 2016, Kronos Incorporated. All rights reserved. 68% 59% 50% 41% 41% Increase same-store sales Improve customer service/ satisfaction Care about results, productivity, and improvement Go the extra mile for customer service Increase customer long-term loyalty respondents said they have many employee engagement functions enabled through mobile apps, and OVER HALF said they have no plans to implement them. In fact, only 21 percent considered associate use of mobile apps an important enough metric to track at all. ZERO

Transcript of employees for success. RIS News recently surveyed senior ... · Source: RIS News, The Employee...

Page 1: employees for success. RIS News recently surveyed senior ... · Source: RIS News, The Employee Engagement Imperative (sponsored by Kronos Incorporated, 2016). Employee EngagementEmployee

Source: RIS News, The Employee Engagement Imperative (sponsored by Kronos Incorporated, 2016).

Employee Engagement Employee EngagementEmployee Engagement

Their top corporate goals:

The results are clear: Best-in-class retailers understand the value of workforce technology in aligning their star associates for success.

HOWEVER…

How retail associates feel about their workplace is more critical than ever to sales, brand image, and customer satisfaction. That’s why retailers who want to stay competitive and relevant to shoppers are using workforce management technology to engage their employees for success.

RIS News recently surveyed senior retail executives to learn their views on the value of employee engagement and what they’re doing — or not — to leverage it for stellar business results.

THE NEW STARRING ROLE FOR RETAIL

of executives surveyed said the role of associates was VERY or EXTREMELY IMPORTANT to achieving performance goals. 94%

And although mobile access to schedules, timecards, and open shifts is widely considered a key driver of a successful employee engagement plan …

of study participants called the ability of their current workforce management applications to track and manage employee engagement programs WEAK to MODERATE. 72%

Achieving these goals means positioning associates as frontline facilitators of stronger customer experiences and satisfaction.

Retailers who don’t use these tools risk losing employees to retailers who do.

Kronos for Retail allows you to offer associates preferred scheduling options, mobile self-service, fairer application of workplace policies, and perfect paychecks. The result? Associates who are more loyal, productive, and motivated to deliver exceptional customer service.

Learn more at kronos.com/retail

© 2016, Kronos Incorporated. All rights reserved.

68% 59% 50% 41% 41%

Increasesame-store

sales

Improvecustomerservice/

satisfaction

Care aboutresults,

productivity,and

improvement

Go theextra mile

for customerservice

Increasecustomerlong-term

loyalty

respondents said they have many employee engagement functions enabled through mobile apps,and OVER HALF said they have no plans to implement them.

In fact, only 21 percent considered associate use of mobile apps an important enough metric to track at all.

ZERO