"Employees first customer second" by Mr.Vineet Nayar
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BUSINESS CLASSIC BUSINESS CLASSIC PRESENTATION PRESENTATION By TEAM FEDEX:- By TEAM FEDEX:- Alok,Anshuman,Saurabh Alok,Anshuman,Saurabh
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"Employees first customer second"Business Classics Presentation
Transcript of "Employees first customer second" by Mr.Vineet Nayar
BUSINESS CLASSIC PRESENTATIONBUSINESS CLASSIC PRESENTATIONBy TEAM FEDEX:-By TEAM FEDEX:-
Alok,Anshuman,SaurabhAlok,Anshuman,Saurabh
Vineet Nayar & HCL
Need to change
When to change ?
Why to change ?
What level of change ?
Risks while changing ?
The Problem
POINT A
POINT B
Mirror: Mirror
• Excuse Culture• Praising the Past• Gen-X were not given preference
• Three Groups(T , L , F)
• The pyramid got inverted
Trust Through Transparency
• To create transparency and trust bya) Making financial data open to allb) U&I Portal
• To compete with the Global Playersa) As market was too large ($500 billion)b) Customers want transparency and collaboration
The first deal was Autodesk in November 2005.
Inverting the Pyramid
Victory – Still not got
Shift Focus from product to Customers
People were running from thereresponsibilities
Making people more accountable in the hierarchy
Inverting the Pyramid
Ways to Reverse the Accountability:-
HCL Employee First initiative reveals how innovation can apply to organization systems as well.
Recasting the Role of CEO
FIND UNDERSTANDING IN MISUNDERSTANDING
(1) It wont work when times get tough(2) We don’t need because time is good(3) Customer will never see the value(4) Implementation requires large scale
initiatives(5) This has nothing to do with performance
SOME FACTS
