Essential component of organizational training and development.

Provides a picture of organization's needs.

Used to solicit employees’ opinions on issues such as the organization's success in communicating its mission to employees, or local issues such as quality of the working environment.

It contains a series of multiple choice items

grouped along one or more dimensions of the organization.

Creativity Innovation Satisfaction Senior Management Interpersonal Relations Functional Expertise Compensation Ability to Listening Customer Service Communication Obtaining Results Analytical Thinking Mentoring Strategic Leadership Teamwork Adaptability Staff Development Leadership

Needs Analysis Meetings are held to determine the goals and objectives, as well as the content of the project. Whether implemented through individual interview or focus group this needs analysis will ensure that the critical information is gathered in the manner that best fits the customer need and will assist in determining the best method of collecting the data.

Focus Groups Structured meetings are held to gather

qualitative information relevant to the survey development.

Survey Design Survey instrument is developed by synthesizing the information gathered from needs analysis, focus groups and other documents available.

Develop questionnaire A questionnaire typically contains item that are rated on a 5 point scale. These items may be developed to measure different dimensions of the organization. Questionnaires also typically include one or more open-ended questions to solicit written feedback.

Questionnaires typically include from 50 to 100 items.

When estimating the amount of time to complete the questionnaire one should estimate about 1 minute per questionnaire item.

If using a printed questionnaire form, one should consider using forms that can be scanned into a computer.

It should be noted that the design of a questionnaire is usually an iterative process -- questions are formulated, tested, reformulated, tested, and so on.

Ensure confidentiality of participants Steps must be taken to ensure the confidentiality of the feedback results. For example, the feedback ratings from several employees should be combined (averaged) to mask the identity of an individual employee. Comments or written answers to questions may be summarized in the results to mask the identity of the author. The confidentiality helps ensure that the results are genuine.

Administer the questionnaire Distribute questionnaire forms (if using

printed copies) with instructions. It may be wanted to prepare answers to common questions if other employees will be assisting in the administration. If possible, the questions and answers may be posted to the website for easy access.

Analyze the data Basic data analysis would include averages of ratings. More complicated analyses may include item-analysis and/or factor-analysis. Types of analyses include: Performance Dimension Summary; Summary-Performance vs. Expected; Individual Item Ratings; Item Ratings-Performance vs. Expected (normed); Highest- or Lowest-Rated Items (shows individual's strengths and weaknesses); Group & Organizational Ranking, and Recommendations for Development.

Written Interpretive Reports Data should be examined through written interpretive reports, which summarize the results of the study.

Presentation of Survey Results The analysis of data in report format, or on a variety of other media, such as CD-ROM, diskette, or Internet.

Develop and Distribute Results Feedback

results should be shared with the employees.

Letter to all employees from Director-HR

1= Strongly Agree2 = Agree3 = No opinion4 = Disagree5 = Strongly Disagree

Benefits: SBP offers better benefits than other companies. I know the value of my benefits. The benefits statement I received was clear and

easy to understand. The Benefits department provides accurate and

helpful information.Commitment:

▪ I would recommend working at SBP to my friends.▪ I would recommend SBP as a great place to work.▪ Employees are held accountable for their work

Communication Employees at SBP regularly share and exchange ideas. I can speak freely to my supervisor on a variety of topics. Co-workers share information and new ideas throughout

SBP. My Supervisor works to improve communications in all

directions. Customer Service

I receive the support I need to provide excellent customer service.

We strive for customers to obtain a positive and memorable experience,

The training I receive reinforces customer focus. Customers are treated with courtesy and respect

Decision Making▪ I am involved in important decisions that affect me.▪ My Supervisor considers the opinions of others before

making important decisions.▪ Multiple levels of employees share in the decision

making process.Employee Development

▪ SBP uses a systematic process for identifying employee development needs and implementing solutions.▪ I am continuously learning and trying to improve

myself.▪ Managers support professional development of

employees

Job Content and Design▪ I know what is expected of my in my job.▪ My Supervisor adjusts my responsibilities to meet the

needs of the organization more effectively.▪ My job description accurately reflects what I do on a daily

basis. Leadership

I feel confident in SBP leadership. The Leadership is focused on process improvement. The Leadership helps maximize business results. The Leadership is willing to change to meet new

objectives

Pay▪ The pay offered by SBP is very competitive.▪ I am satisfied with the level of pay I receive.▪ My pay matches my job performance.

Performance

SBP encourages employees to work to the best of their abilities.

I get a sense of personal accomplishment from my work. My Department is able to meet its deadlines. Non-performing employees are held accountable

Performance Appraisal/Management

I receive regular performance reviews. I understand how I am evaluated. My Supervisor gives me constructive feedback. The Performance Appraisal system is effective in

promoting quality work.Safety

▪ I know what to do in an emergency situation.▪ Managers pay attention to workplace safety.▪ Work stops immediately if a safety issue arises

Teamwork SBP promotes teamwork. I feel I am part of the team. Other team members will help me if I need help. Information is freely shared among all team members.

Training

SBP invests in employees through training and development.

The training I receive is relevant to my job. Employees are provided with a variety of training

opportunities. Training opportunities are available to everyone

Open ended questions:

What areas need improvement?

What are your opinions on the challenges facing SBP?

What is the most important thing you would like to see hr-survey do to improve as a place to work?

On a scale of Excellent to Poor, how would you rate your overall employment with SBP and why?

Would you refer others who are seeking employment to SBP? Yes No Please explain?

Provide an understanding how the employee perceives the organization along different dimensions.

Satisfied, motivated employees facilitate higher customer satisfaction and, in turn, positively influence organizational performance. Organizations that invest in measuring employee opinions and attitudes, by incorporating Employee Satisfaction Surveys into their existing HR processes, can develop such a workforce.

By establishing frequent and consistent employee feedback processes, organizations can retain and develop their most vital asset -employees.

The following are just a few benefits of an Employee Satisfaction Survey:

More Accurate Perspective:

How their employees prioritize and rank the importance and value of topics such as corporate benefits, versus compensation, versus career development. 

Increased Employee Loyalty

By quantifying and analyzing employee attitudes and opinions, enterprises can identify problem areas and develop solutions that create a supportive work environment and foster a motivated, loyal workforce.

Training Needs Assessment

Improved Customer ServiceEmployee Satisfaction ultimately create higher customer satisfaction.