Employee Training Essentials
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Transcript of Employee Training Essentials
EMPLOYEE TRAINING ESSENTIALS
For Small and Micro Businesses
Tammy Bjelland Founder & President, Learning in Bloom
www.learninginbloom.com
—Tony Bingham, president & CEO of the Association for Talent Development (ATD), formerly American Society for Training & Development (ASTD)
“Talent development means building the knowledge, skills, and abilities of others and helping them develop and achieve their potential so that the organizations
they work for can succeed and grow.”
How can small businesses, that don’t have a Talent/Learning Development (Training) Department, effectively and efficiently
train their employees? How can they develop, implement, and maintain a company-wide talent development
program?
THE ESSENTIAL QUESTION
1. Communicate the importance of effective training
2. Identify a position for which you want to train
3. Write training objectives for a task 4. Outline your training plan for one
objectives 5. Plan next steps to implement training
OBJECTIVES
Data from Center for American Progress
WHAT POSITION(S) DO YOU NEED TO TRAIN FOR?
Write at least one position that you need to train for, either now or in the future
WORK BACKWARDS•From that ONE task, create a list of skills or other things that they need to know or do to accomplish that task
•What do they need to KNOW? •What do they need to DO? •HOW do they need to do it?
This is your list of objectives!
CONTENT • Use what you already have! • Make a list of all the tasks and objectives
you need to train on • Dedicate one week to documenting
those tasks: through lists, video, audio, screencast, screenshots, etc. (resource list comes a little later in the presentation)
• Employee manual • Standard Operating
Procedures (SOP) • Posters • Checklists
DOCUMENTS (PAPER OR ELECTRONIC)
• Presentations • Storytelling • Discussions • Role-playing • Reports • Demonstrations • Collaborations • Q&A
INSTRUCTOR-LED TRAINING
• Text • Graphics • Screenshots • Audio • Video • Screencasts • Animations • Virtual reality
COMPUTER BASED TRAINING
• Teleconferencing or videoconferencing
• Webinars • Collaborative projects • Group communication
• Email • Messaging
ONLINE
ASSESSMENT & FEEDBACK
How will you (and the employee) determine whether or not they’ve accomplished the objective? How
will you communicate areas of strength and opportunities for
improvement?
EXAMPLE ASSESSMENTS • Customer service: Write an email
template responding to a customer who would like a refund
• Sales: Sales call simulation • IT: Screencast of troubleshooting
steps • Self assessment • Check for understanding (quiz)
FEEDBACK • Document it! •Include areas of strength and opportunities for improvement • Be clear and consistent • Compare/contrast assessment with examples of what you expect • Create forms that you can use and reuse
Objective 1: Categorize content of past social media posts
1. Content: Sample social media posts 2. Format: Screenshots 3. Delivery: Computer-Based, online (using Versal)
4. Assessment: Create a list of topic categories in Google Sheets
5. Feedback: Add comments to Google Sheets