Employee Town Meetings August 2013. System Strength – Memorial Hospital of RI All approvals are...
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Transcript of Employee Town Meetings August 2013. System Strength – Memorial Hospital of RI All approvals are...
EmployeeEmployeeTown Town MeetingsMeetings
August 2013August 2013
System Strength – System Strength – Memorial Hospital of RIMemorial Hospital of RI
All approvals are now complete, final closing expected early September
CNE will benefit from having MHRI in our system - they are a resource with strong programming that will help us be successful
MHRI will lead our system primary care efforts through the Center for Primary Care and Prevention
MRHI will benefit from our process improvement systems, especially in high cost areas
System Strength – System Strength – Memorial Hospital of RIMemorial Hospital of RI
Quality of the staff and the physicians is excellent
There is bed capacity that we can put to good use
They will become part of our Councils and will be integral in enabling us to move forward to transform the future of health care
Clinical Excellence – Clinical Excellence – Patient Experience of CarePatient Experience of Care
The GOOD News … Med/Surg inpatient mean score 90.3, 98th percentileNICU mean score 92.7, 95th percentileThe BAD News …All inpatient mean score 85.8, 34th percentileOB inpatient mean score 83.1, 5th percentile
Clinical Excellence – Clinical Excellence – Patient Experience of CarePatient Experience of Care
Clinical Excellence – Clinical Excellence – Patient Experience of CarePatient Experience of Care
HCAHPS ScoresThose who rate the hospital a 9 or a 10 – 68.9% (down from 77.7% last quarter)Those who would recommend our hospital – 85.8% (up from 83.8% last quarter)
Clinical Excellence – Clinical Excellence – Patient Experience of CarePatient Experience of Care
This is our lowest inpatient and OB patient experience percentiles in a decade
There were fewer med/surg inpatients and a higher percentage of OB patients going into our overall inpatient score
Patient satisfaction scores will significantly impact our reimbursements in the future
Clinical Excellence – Clinical Excellence – Patient Experience of CarePatient Experience of Care
What are we doing about it?Patient Complaints/Patient Feedback CommitteeAnalyzing patient comments and looking for trends and patterns (i.e. noise in the halls at night)Patient, Family and Community Centered Care ManagerRounding – Executive, Leadership and ComfortFeedback from Advisory Councils
Competitive DevelopmentsCompetitive DevelopmentsCost Estimator:Screening colonoscopy – facility fee only Low price $920Average $2,568Highest $2,791 (W&I) Bacterial culture – urineLow Price $5Average $8High price $25 (W&I) CT scan with dye, abdomen and pelvisLow price $302Average Price $923High price $3,972 (W&I)