Employee Services 2015 - Dubai International Financial · PDF fileEmployee Services –...
Transcript of Employee Services 2015 - Dubai International Financial · PDF fileEmployee Services –...
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GOVERNMENT SERVICES OFFICE
Client Handbook
Employee Services – 2015
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DIFC – Government Services Office 5
DIFC Client Portal 5
General Instruction 5
How to apply for Employee Services through the DIFC Client Portal 6
Company Establishment Card Services 8
New Establishment Card 8
Establishment Card Application 9
1. Renewal of Establishment Card 9
2. Lost or Replacement of Establishment Card 10
3. Amendment of Establishment Card 11
4. Cancellation of Establishment Card 11
5. Renewal & Amendment of Establishment Card 12
6. Renewal & Lost Replacement of Establishment Card 13
7. Amendment & Lost Replacement of Establishment Card 14
8. Renewal, Amendment & Lost Replacement of Establishment Card 15
Add a new Service on the Establishment Card 15
EMPLOYMENT VISA SERVICES 16
New Employment Visa Package 16
1. Applicant outside the country 16
2. Applicant inside the country 18
Transfer to DIFC Employment Packages 20
1. Transfer of Employment Visa from Father/Husband/Others to DIFC 20
2. Transfer of Employment Visa from Government / Free Zone Entity to DIFC 21
3. Transfer of Employment Visa from a DIFC Entity to another DIFC Entity 23
Renewal of Employment Visa 24
Cancellation of Employment/Student Visa 25
1. Visa Cancellation with Passport 25
2. Visa Cancellation Without Passport 26
Amendment of Employment Visa 27
1. Transfer of Employment Visa to a New Passport 28
2. Change of Personal Details - Occupation 29
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3. Lost or Damaged Passport 29
4. Change of Nationality 30
Transfer of Employment Visa from DIFC to Others 31
Employment Entry Permit Services 32
1. Renewal of Entry Permit 32
2. Re-Issue Employment Entry Permit 33
3. Cancellation of Employment Entry Permit 34
Non-Sponsored Employment Services 35
1. New/Renewal of Seconded Employee Card 35
2. New/Renewal Employee Card for GCC National 36
3. Lost Replacement of Employee Card 37
4. Amendment of Employee Card 38
5. New/Renewal of Temporary Work Permit 38
6. Cancellation of Non-DIFC Employment Permit 39
Visit Visa Services 40
1. Short Term Visit Visa 41
2. Long Term Visit Visa 41
3. Cancellation of unused Visit Visa 42
On-Arrival Visa Extension 43
Other Employment Visa Related Services 44
1. Letter and NOCs 44
2. Company List of Employees issued by GDRFA (General Directorate of Residency and Foreigners Affairs
– Dubai) 45
3. E-Gate Card 45
4. Ejari Attestation 46
5. New/Renew P.O. Box 47
6. Cancellation/Tranfer of PO Box 47
7. PRO Card Application 48
8. Request to Abscond an Employee 49
9. Request to withdraw an Absconding Status 49
10. Visitor Card 50
11. Personal Information or Unified Number Report issued by GDRFA (General Directorate of Residency
and Foreigner Affairs-Dubai) 51
12. Entry Permit/Visit Visa Deposit at Dubai International Airport 52
13. Upgrade to Express after Medical Fitness Test 53
14. Government Fine Payment 54
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PSA Refund 54
GSO Clearance for Dissolution of a Company 54
Medical Fitness Test and Card Services 55
1. Medical Fitness Test for Non-DIFC Sponsorship 55
2. Medical Health Card Request 56
Add/Remove GSO Authorized Signatory 57
1.Add Authorized Signatory 57
2. Remove Authorized Signatory 58
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DIFC – Government Services Office
The Government Service Office was established to extend the support of General Directorate of Residency and
Foreigners Affairs – Dubai (GDRFA) to clients registered with DIFC. It has since become a one-stop-shop for a large
number of visa related services such as Employment visa services, Visit Visa Services, Dependent Visa Services,
Non DIFC sponsored employment services, etc.
The DIFC government service office Client Handbook – Employee Services is a detailed guide covering all aspects of
employment visa related applications. The menu provides a comprehensive list of services offered by the
Government Service Office, including the following details for each service:
Definition
Application process
Documents required to be uploaded along with the application
Original Documents required for the service
Service Fees and timeframe
DIFC Client Portal
The DIFC client portal is a system dedicated to provide DIFC registered entities with various online services such as
company and employee services. Through ‘Employee Services’, DIFC entities can apply for any of the services
offered by Government Services Office such as new employment visa, renewal, cancellation, etc. The portal also
facilitates the submission of dependent visa packages and a range of other optional services.
Please click here for portal access and to watch the introductory videos.
For further queries or clarifications, please e-mail the Government Service office on [email protected] or call us
on 04-362 2222.
General Instruction
Please read the instructions below carefully to ensure smooth processing of the applications submitted:
The company establishment card must be valid to be able to apply for “Employee Services”.
All employment visas should be renewed / cancelled within 30 days from the expiry date in order to obtain
complete access for “Employee Services”.
The company should ensure that the portal account has enough balance prior to submitting a Service
Request.
If the submitted service request requires any original documents to start the process, the original(s) should be
submitted at the DIFC Government Services Office as soon as the service request is submitted on the DIFC
Client Portal to avoid delays.
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The Portal User will be able to track and view the status of a submitted application through the portal.
However, DIFC Government Services Office will be contacting the client through email and SMS once the
documents are ready for collection as well as if further documents/information is required.
The documents uploaded along with the service request should be coloured and scanned with a high
resolution. Please ensure the passport photograph is with a white background, frontal view of the applicant
and in .jpg format.
Government Services related emails and SMS notifications will be sent to all portal users with ‘Employee
Services’ access.
All information provided on the applications submitted will be treated with confidentiality.
Clients are requested to ensure that they provide accurate information on all applications to avoid any delays
or errors. Government Services Office will not be responsible for any errors on documents due to the
provision of inaccurate information.
All requirements and fees listed in the manual/portal are subject to immediate change by General Directorate
of Residency and Foreigners Affairs Dubai or the Government Service Office without prior notice.
DIFC Government Services Office working hours are: Sunday through Thursday – 08:00AM to 03:00PM. The
office will be closed during announced public holidays.
How to apply for Employee Services through the DIFC Client Portal
This section provides clear guidelines on the submission process on the DIFC Client Portal.
User Access
If you wish to obtain access for the first time, or would like to update your current access, please follow the steps
below:
Click on the link: https://portal.difc.ae/User_Access_Form and select the desired option from the drop-down
menu (create new user or update existing user).
Fill the required information, upload the passport copy of the user and click on ‘submit’.
A ‘User Details Document’ will be generated in the system. Print this document; obtain the signature of the
user as well as the company authorised signatory as per the DIFC commercial license.
Receive an email from DIFC portal team with the user id and password.
Submission of Service Requests on the DIFC Client Portal
Below please find clear guidelines for the submission process on the DIFC Client Portal:
Log in the DIFC Client Portal and click on ‘Employee Services’
Select the required service from the list of services.
Fill the online application and click on ‘Save’.
On the next page, click on ‘download/upload doc’ and upload the required documents then click on ‘Save’.
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Review the application and click the button ‘Submit’. Please ensure proper review of the service request is
done before submission. Changes cannot be made after submitting the service request.
Submit the original documents at the DIFC Government Services office if required only.
Returned Services Requests
Upon submission, DIFC Government Services Officer will review the application and approve, return or reject the
application. Incomplete applications will be sent back to the client for more information or documents re-upload.
If the service request is returned for more information, please click on the ‘Pending Actions’ icon and provide
required information in the field ‘Client Comments’ and then click on ‘Save’.
If the service request is returned for Re-upload Documents, please click on the ‘Pending Actions’ icon,
replace the required document(s) and then click on ‘Save’.
If the pending requirement is an additional upload, click on ‘Pending Actions’ icon, upload the required
document under ‘Download/Upload Doc’. After upload, click on the ‘step ID’. ‘Edit’ on the service request,
enter a comment on ‘customer comments’ and then click ‘Save’.
Fine payment on the DIFC Client Portal
If Government fines are to be paid, please go to Employee Services – Government Fines Payment. After
making the payment please click on ‘Step ID’, ‘Edit’ and enter a comment on ‘Customer Comments’ section
and then ‘Save’.
Track the status of the submitted Service Request
The applicant can view the latest status of the application by clicking ‘Service Requests’ in the client portal.
The system will list all the service requests submitted by the entity with a clear status of each.
Cancellation of a submitted Service Request
If you wish to cancel a submitted service request, then please follow the steps below. This is not applicable to service
requests cancelled before submission.
Open the service request and click on ‘Cancel’
DIFC GSO officer will verify the cancellation request and approve/reject accordingly
The service request will be stopped and a refund will be processed if applicable only. For new visa
applications, refunds will be applicable only before scheduling the medical fitness test. If the medical fitness
test is already scheduled, the refund will not be applicable.
The refund amount will be credited back to the company’s portal account after approval of DIFC finance
within 20 working days.
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Company Establishment Card Services
Conditions
A copy of a valid Establishment Card is required for all visa related services in Government Services Office.
The Establishment Card is valid for one year only and until the expiry of the DIFC commercial license,
whichever comes first, and should be renewed annually. Companies holding expired Establishment Cards will
not be allowed to submit any visa related applications at the Government Services Office.
Establishment card should be amended if there are any changes made on the DIFC license (change in trade
name, change of Address & change of business activity).
Failure to renew the Establishment Card within one month of the expiry date will result in fines issued by the
General Directorate of Residency and Foreigners Affairs of Dubai at a rate of AED 100 per month of delay.
In the event of the loss of an Establishment Card, the company is required to present an original policy report
when requesting a replacement.
New Establishment Card
This Service Request allows you to obtain the Establishment Card for the first time upon completing the
Incorporation/Registration of the DIFC entity.
Application Process
Log in the portal and select the service ‘New Establishment Card’ under Employee Services. Fill the Service
request with accurate information and submit after uploading the require documents.
An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery.
Documents to be uploaded
A valid DIFC commercial license.
A copy of the Certificate of Incorporation/Registration
Original Documents to be submitted
None
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Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,000 + 2,500 (PSA Deposit) 3 working days
Express 1,250 + 2,500 (PSA Deposit) 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Establishment Card Application
(Renewal, Amendment, Cancellation or replacement of Company Establishment Card)
1. Renewal of Establishment Card
This Service Request allows you to renew an expired Establishment Card.
Application Process
Log in the portal and select the service request ‘Establishment Card Application’ under Employee Services.
Fill the Service request with accurate information and submit after uploading the required documents.
Application Process
Log in the portal and select the service request ‘Establishment Card Application’ under Employee Services.
Fill the Service request with accurate information and submit after uploading the required documents.
Submit the required original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the renewed Establishment Card is ready for
collection/delivery.
Documents to be uploaded
A valid DIFC commercial license.
A copy of the current Establishment Card
Original Documents to be submitted
Original expired Establishment Card
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Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 800 3 working days
Express 1,000 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
2. Lost or Replacement of Establishment Card
This Service Request allows you to obtain a replacement Establishment Card in lieu of a lost or damaged card.
Application Process
Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Fill the
Service request with accurate information and submit after uploading the required documents.
Submit the original document to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery.
Documents to be uploaded
A valid DIFC commercial license.
Lost Certificate issued by Dubai Police
A copy of the Establishment Card
Original Documents to be submitted
Original Lost Certificate issued by Dubai Police
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 750 3 working days
Express 1,000 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
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3. Amendment of Establishment Card
This Service Request allows you to amend company details on an Establishment Card.
Application Process
Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Fill the
Service request with accurate information and submit after uploading the required documents.
Submit the original document to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery.
Documents to be uploaded
A copy of valid DIFC commercial license.
A copy of the Establishment Card
Original Documents to be submitted
Original Establishment Card
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 700 3 working days
Express 950 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
4. Cancellation of Establishment Card
This Service Request allows you to Cancel an Establishment Card. Kindly ensure all employment visas are cancelled
and employees have exited the country or transferred to another entity prior to applying for cancellation of the
Establishment card. This service request is mainly for entities that are in the process of winding up.
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Application Process
Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Submit
after uploading the required documents.
Submit the original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the Establishment Card Cancellation is completed.
Documents to be uploaded
Copy of DIFC commercial license
A copy of the Establishment Card
Original Documents to be submitted
Original Establishment Card
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 420 2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
5. Renewal & Amendment of Establishment Card
This service request allows you to renew an expired Establishment Card and amend the company details at the same
time.
Application Process
Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Fill the
Service request with accurate information and submit after uploading the required documents.
Submit the original document to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the renewed Establishment Card is ready for
collection/delivery.
Documents to be uploaded
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A valid DIFC commercial license.
A copy of Establishment Card
Original Documents to be submitted
Original Establishment Card
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,500 3 working days
Express 1,950 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
6. Renewal & Lost Replacement of Establishment Card
This service request allows you to renew an expired Establishment Card which is lost.
Application Process
Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Fill the
Service request with accurate information and submit after uploading the required documents.
Submit the original document to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the renewed Establishment Card is ready for
collection/delivery.
Documents to be uploaded
A valid DIFC commercial license.
Lost Certificate issued by Dubai Police
A copy of Establishment Card
Original Documents to be submitted
Original Lost Certificate issued by Dubai Police
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Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,550 3 working days
Express 2,000 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
7. Amendment & Lost Replacement of Establishment Card
This Service request allows you to apply for a replacement of a lost Establishment Card and amendment of the
company details at the same time.
Application Process
Log in the portal and select the service ‘Establishment Card Application’ under Employee Services and
submit after uploading the required documents.
Submit the original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery.
Documents to be uploaded
A valid DIFC commercial license.
Lost Certificate issued by Dubai Police
A copy of Establishment Card
Original Documents to be submitted
Original Lost Certificate issued by Dubai Police
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,450 3 working days
Express 1,950 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
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8. Renewal, Amendment & Lost Replacement of Establishment Card
This Service request allows you to renew an expired Establishment Card which is lost, with amendments in company
details.
Application Process
Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Submit
after uploading the required documents.
Submit the original documents to DIFC Government Services Office.
An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery.
Documents to be uploaded
A valid DIFC commercial license.
Lost Certificate issued by Dubai Police
A copy of Establishment Card
Original Documents to be submitted
Original Lost Certificate issued by Dubai Police
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 2,250 3 working days
Express 2,950 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Add a new Service on the Establishment Card
(Short Term and Long Term Visit Visa services)
This service request allows you to add visit visa services to the company establishment card such as adding the short
term visit visa or the long-term visit visa services as well as increase the number of visit visas added already. If the
visit visa is not added yet, the company will not be eligible for any visit visas.
Application Process
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Log in the portal and select the service ‘Add a new service on the Establishment Card’ under Employee
Services. Submit after uploading the required documents.
An e-mail and SMS notification will be sent once the required service is added to the Establishment Card
Documents to be uploaded
A valid DIFC commercial license.
A copy of Establishment Card
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Add Short Term or Long Term Visit Visa
5,440 + 40+ Guarantee of AED 1,000 per visitor
2 working days
Increase the number of Short Term or Long Term visit visa quota
720 + 40 + Guarantee of AED 1,000 per visitor
2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Employment Visa Services
New Employment Visa Package
1. Applicant outside the country
This Service Request allows you to apply for a new employment visa under DIFC sponsorship while the applicant is
out of UAE.
Application Process
Log in the portal and select the service ‘New Employment Package’ under Employee Services. Select the
service type as ‘Applicant outside UAE’, Fill the Service request with accurate information and submit after
uploading the required documents.
An e-mail and SMS notification will be sent from the Government Service Office within 3 working days, given
that there are no further delays by the General Directorate of Residency and Foreigners Affairs, to collect the
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original entry permit which should be deposited at the port of entry prior to the applicant’s entry to UAE.
Submit the original passport and entry permit once the applicant has entered the UAE in order to process
his/her Emirates ID biometrics
Complete the medical fitness test at the DIFC medical centre.
If Emirates ID biometrics is ‘required’, collect the original passport, original visa (for new applications) and
Emirates ID registration form stamped by DIFC from Government Services Office right after completing the
medical test and undergo the EID biometrics (fingerprint and photo capture) at any Emirates ID authorised
centres.
Return all the original documents including the stamped Emirates ID registration form to DIFC Government
Services Office once the biometrics are completed.
An e-mail notification will be sent once the individual’s original passport, DIFC Employee card and original
Emirates ID registration form are ready for collection/delivery.
Documents to be Uploaded
Clear coloured passport photocopy, including the personal details page. Failure to submit a clear copy will
result in further delays.
Coloured copy of the Company Establishment Card.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Copy of the employment contract signed by both parties highlighting the job title of the applicant. The
employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in
DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed
overseas will not be accepted). The selected job title in the new visa application should be identical to the job
title in the employment contract, if the same is available in the visa application form. If it is not available,
please select a job title that is closest to the title mentioned on the employment contract.
A copy of the highest educational certificate attested by UAE embassy in the country of certificate origin.
(This requirement is not mandatory for certain job titles such as Clerks or Assistants)
A clear copy of the applicant’s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the
applicant is from a non-Arab country but holds a previous nationality or ancestral existence from any Arab
countries.
Proof of applicant’s previous entry if applicable.
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
Original Documents to be submitted:
Original passport (required once the applicant has entered the UAE). Kindly ensure availability of at least two
empty pages in the passport before submission.
Original Entry Permit (required once the applicant has entered the UAE).
(2) passport size photographs (at the time of the scheduled medical test)
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Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 3,270 + 2,500 (PSA Deposit) 7 working days
Express 5,410 + 2,500 (PSA Deposit) 2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
2. Applicant inside the country
This Service Request allows you to apply for a new employment visa under DIFC sponsorship while the applicant is
in the UAE.
Application Process
Log in the portal and select the service ‘New Employment Package’ under Employee Services. Select the
service type as ‘Applicant inside UAE’, fill the Service request with accurate information and submit after
uploading the required documents.
Submit the original attested educational certificate along with a copy and the original passport as soon as the
service request is submitted. Please note that the entry permit cannot be issued if the original educational
certificate is not submitted at the front desk of Government Services Office.
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the
requirement of Emirates ID biometrics
Complete the medical fitness test at the DIFC medical centre.
If Emirates ID biometrics is ‘required’, collect the original passport, original visa (for new applications) and
emirates ID registration form stamped by DIFC from Government Services Office right after completing the
medical test and undergo the EID biometrics (fingerprint and photo capture) at any of Emirates ID authorised
centres.
Submit back all the original documents including the stamped Emirates ID registration form to DIFC
Government Services Office once the biometrics are completed.
An e-mail and SMS notification will be sent once the individual’s original passport, DIFC Employee card and
original Emirates ID registration form are ready for collection/delivery.
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Documents to be uploaded
Clear coloured passport photocopy, including the personal details page. Failure to submit a clear copy will
result in further delays.
A coloured copy of the Company Establishment Card.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Cancelled previous employment visa and a copy of the labour cancellation for individuals with a pervious
residency.
Copy of the last visit visa, or last on-arrival visit visa stamp for individuals who are on a visit visa at the time of
application.
Copy of the employment contract signed by both parties highlighting the job title of the applicant. The
employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in
DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed
overseas will not be accepted). The selected job title in the new visa application should be identical to the job
title on the employment contract, if the same is available in the visa application form. If it is not available,
please select a job title that is closest to the title mentioned in the employment contract.
Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry
of Foreign Affairs in UAE along with a copy. (This requirement is not mandatory for certain job titles such as
clerks or assistants)
A clear copy of the applicant’s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the
applicant is from a non-Arab country but holds a previous nationality or ancestral existence from any Arab
countries.
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application.
Original Documents to be submitted
Original passport (once the employment visa is issued). Kindly ensure availability of at least two empty pages
in the passport before submission.
Two Colour photographs (at the time medical test)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 4,620 + 2,500 (PSA Deposit) 7 working days
Express 7,920 + 2,500 (PSA Deposit) 2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
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Transfer to DIFC Employment Packages
1. Transfer of Employment Visa from Father/Husband/Others to DIFC
This service request allows you to transfer an employee from an individual sponsorship to DIFC sponsorship. Please
ensure that the applicant’s visa is valid to apply for the transfer.
Application Process
Log in the portal and select the service ‘Transfer to DIFC Employment Package’ under Employee Services.
Fill the Service request with accurate information and submit after uploading the required documents.
An e-mail and SMS notification from the Government Service Office will be sent once the sponsorship
transfer form is ready for collection/delivery.
The signature from the previous sponsor must be obtained on the original transfer form. In case of transfer
from another emirate, the transfer form needs to be signed and stamped by the General Directorate of
Residency and Foreigners Affairs of the respective emirate.
Submit the original signed transfer form to the Government Services Office with the original passport, original
emirates ID and original attested educational certificate with a copy (if applicable).
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the
requirement of Emirates ID biometrics
Complete the medical fitness test at the DIFC medical centre.
If Emirates ID biometrics is ‘required’, collect the original passport and emirates ID registration form stamped
by DIFC from Government Services Office right after completing the medical test and undergo the EID
biometrics (fingerprint and photo capture) at any of Emirates ID authorised centres.
Return all the original documents including the stamped Emirates ID registration form to DIFC Government
Services Office once the biometrics are completed.
An e-mail and SMS notification will be sent once the individual’s original passport, DIFC Employee card and
original Emirates ID registration form are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopies, including the personal details page and visa stamp page.
Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi
Clear coloured copies of current sponsor’s passport and visa
Clear Coloured copy of the company establishment Card.
A clear copy of the applicant’s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the
applicant is from a non-Arab country but holds a previous nationality or ancestral existence from any Arab
countries.
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Copy of the employment contract signed by both parties highlighting the job title. The employer is entitled to
delete any sensitive commercial terms. The contract is to be between the company in DIFC and the
employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be
accepted). The selected job title in the new visa application should be identical to the job title in the
employment contract, if the same is available in the visa application form. If it is not available, please select a
job title that is closest to the title mentioned in the employment contract.
Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry
of Foreign Affairs in UAE (if applicable)
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application
Original Documents to be submitted
Original passport (upon submission of transfer form with the signature of the sponsor). Kindly ensure
availability of at least two empty pages in the passport before submission.
(2) Passport size photographs at the time of the scheduled medical test.
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 2,840 + 2,500 (PSA Deposit) 5 working days
Express 4,860 + 2,500 (PSA Deposit) 2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
2. Transfer of Employment Visa from Government / Free Zone Entity to DIFC
This service request allows you to transfer an employee from a Government Entity or any Free Zone Company to
DIFC
Application Process
Log in the portal and select the service ‘Transfer to DIFC Employment Package’ under Employee Services.
Fill the Service request with accurate information and submit after uploading the required documents.
An e-mail and SMS notification from the Government Service Office will be sent once the sponsorship
transfer form is ready for collection/delivery.
The transfer form must be signed by authorised Signatory of the Government Entity/Free Zone authority. In
case of transfer from another emirate, the transfer form needs to be signed and stamped by the General
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Directorate of Residency and Foreigners Affairs of the respective emirate.
Submit the original signed transfer form to the Government Service Office with the original passport, original
emirates ID and the original educational certificate with a copy (if applicable).
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the
requirement of Emirates ID biometrics
Complete the medical fitness test at the DIFC medical centre.
If Emirates ID biometrics is ‘required’, collect the original passport and emirates ID registration form stamped
by DIFC from Government Services Office right after completing the medical test and undergo the EID
biometrics (fingerprint and photo capture) at any of Emirates ID authorised centres.
Return all the original documents including the stamped Emirates ID registration form to DIFC Government
Services Office once the biometrics are completed.
An e-mail and SMS notification will be sent once the individual’s original passport, DIFC Employee card and
original Emirates ID registration form are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp
page.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of current sponsor establishment card
Clear coloured copy of the new company establishment Card.
A clear copy of the applicant’s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the
applicant is from a non-Arab country but holds a previous nationality or ancestral existence from any Arab
countries.
Copy of the employment contract signed by both parties highlighting the job title. The employer is entitled to
delete any sensitive commercial terms. The contract is to be between the company in DIFC and the
employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be
accepted). The selected job title in the new visa application should be identical to the job title in the
employment contract, if the same is available in the visa application form. If it is not available, please select a
job title that is closest to the title mentioned in the employment contract.
Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry
of Foreign Affairs in UAE (if applicable)
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application
Original Documents to be submitted
Original passport (upon submission of the transfer form with the signature of the sponsor). Kindly ensure
availability of at least two empty pages in the passport before submission.
(2) Passport size photographs at the time of the scheduled medical test.
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Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 2,680 + 2,500 (PSA Deposit) 5 working days
Express 4,660 + 2,500 (PSA Deposit) 2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
3. Transfer of Employment Visa from a DIFC Entity to another DIFC Entity
This service request allows you to transfer the employment visa of an individual from a DIFC registered entity to
another DIFC registered entity.
Application Process
Log on to the portal and select the service ‘Transfer to DIFC Employment Package’ under Employee
Services. Fill the Service request with accurate information click on ‘save’. Current Sponsor Details should
be filled with accurate information in order the system to locate the employee (Full Company name as per the
commercial license, Establishment card number as 2/6/xxxxxx and DIFC License No with 4 digits numeric
value only.)
Print the ‘Internal Transfer Form’ generated in the system. This form needs to be uploaded to the system
after the signature and stamp.
Upload all the required documents and submit the service request.
Submit the required original documents.
An e-mail and SMS notification will be sent once the individual’s original passport, DIFC Employee card are
ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp
page.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of current company establishment card
Clear coloured copy of the new company establishment Card.
Internal Transfer Form signed and stamped by the authorised signatories of both companies as well as the
employee.
Copy of the employment contract signed by both parties highlighting the job title of the applicant. The
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employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in
DIFC and the employee which must be in compliance with DIFC employment Law. (a contract signed
overseas will not be accepted). The selected job title in the new visa application should be identical to the job
title in the employment contract, if the same is available in the visa application form. If it is not available,
please select a job title that is closest to the title mentioned in the employment contract.
Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry
of Foreign Affairs in UAE along with a copy (if applicable)
Kindly note that the above listed requirements are the standard requirements for the visa application and
General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting
documents even after submission of the application
Original Documents to be submitted
Original passport. (Kindly ensure availability of at least two empty pages in the passport before submission)
Signed Internal Transfer Form.
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,370 + 2,500 (PSA Deposit) 5 working days
Express 1,650 + 2,500 (PSA Deposit) 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Renewal of Employment Visa
This service request allows you to apply for employment visa renewal of a DIFC sponsored employee. Please ensure
that the visa renewal is submitted prior to the expiry of the visa to avoid over stay fines.
Application Process
Log on to the portal and select the service ‘Renewal of Employment Visa Package’ under Employee
Services. Select the applicant from the search option, fill the information and submit after uploading the
required documents
Submit the required original documents at DIFC Government Services Office.
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the
requirement of Emirates ID biometrics
Complete the medical fitness test at the DIFC medical centre.
If Emirates ID biometrics is ‘required’, collect the original passport and emirates ID registration form stamped
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by DIFC from Government Services Office right after completing the medical test and undergo the EID
biometrics (fingerprint and photo capture) any Emirates ID authorised centre.
Submit back all the original documents including the stamped Emirates ID registration form to DIFC
Government Services Office once the biometrics are completed.
An e-mail and SMS notification will be sent once the individual’s original passport, DIFC Employee card and
original Emirates ID registration form are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp
page.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of company establishment card
A clear copy of the applicant’s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the
applicant is from a non-Arab country but holds a previous nationality or ancestral existence from any Arab
countries.
Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry
of Foreign Affairs in UAE along with a copy (if there is a change in job title upon renewal)
Kindly note that the above listed requirements are the standard requirements for the visa application and
UAE General Directorate of Residency and Foreigners Affairs -Dubai reserves the right to ask for other
supporting documents even after submission of the application
Original Documents to be submitted
Original passport (Kindly ensure availability of at least two empty pages in the passport before submission)
(2) Passport size photographs at the time of the scheduled medical test.
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 3,090 5 working days
Express 5,310 2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Cancellation of Employment/Student Visa
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1. Visa Cancellation with Passport
This service requests is to cancel an employee who is in UAE or outside UAE (for less than six months with a valid
DIFC Visa). Dependents visas should be cancelled prior to cancelling the employee’s visa. Eligible candidates only
can cancel the employment visa by holding their family visas.
Application process
Log on to the portal and select the service ‘Cancellation of Employment Visa’ under Employee Services.
Select the employee from the search option, fill the required information and click on ‘save’
Print the ‘Employee Confirmation Letter’ generated in the system.
Upload all the required documents and submit the service request.
Submit the original documents at DIFC Government Services Office.
An e-mail and SMS notification will be sent once the individual’s original passport, Cancellation papers are
ready for collection/delivery.
Documents to be uploaded:
Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp
page.
Employee Confirmation Letter signed by the employee.
Clear coloured copy of company establishment card
Original Documents to be submitted
Original passport
Original DIFC Employee Card (if available)
Original Emirates ID
Employee Confirmation Letter signed by the employee.
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300 2 working days
Express 400 4 working hours
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
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2. Visa Cancellation Without Passport
This service allows you to cancel an employee who is outside UAE for more than six months or whose visa expired
while he/she is out of UAE. Dependents visas should be cancelled prior to cancelling the employee’s visa
Application process
Log on to the portal and select the service ‘Cancellation of Employment Visa’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents
Submit the original documents at DIFC Government Services Office (if any).
An e-mail and SMS notification from DIFC Government Services Office will be sent once Cancellation papers
are ready for collection/delivery.
Documents to be uploaded
Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp
page.
Clear coloured copy of company establishment card
Original Documents to be submitted
Original DIFC Employee Card (If available)
Original Emirates ID (If available)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 600 2 working days
Express 700 4 working hours
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
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Amendment of Employment Visa
1. Transfer of Employment Visa to a New Passport
This service allows you to transfer a valid Employment visa of an employee from an old passport to new.
Application process
Log on to the portal and select the service ‘Amendment of Employment Visa’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents
Submit the original documents at DIFC Government Services Office.
An e-mail and SMS notification from DIFC Government Services Office will be sent once Passports are ready
for collection/delivery.
Documents to be uploaded:
Clear coloured copy of the old passport of the applicant, including the personal details page and visa stamp
page.
Clear coloured copy of the new passport
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of company establishment card
Original Documents to be submitted
Original Passport (old and new)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 450 3 working days
Express 600 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
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2. Change of Personal Details – Occupation
This service allows you to amend/correct employee name, designation, passport number or company name in a valid
Employment visa of an employee.
Application process
Log on to the portal and select the service ‘Amendment of Employment Visa’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents
Submit the original documents at DIFC Government Services Office.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is
ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the passport of the applicant, including the personal details page and visa stamp
page.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Attested Educational Certificate if applicable
Clear coloured copy of company establishment card
Original Documents to be submitted
Original Passport (Kindly ensure availability of at least two empty pages in the passport before submission)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 470 3 working days
Express 580 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
3. Lost or Damaged Passport
This service allows you to transfer a valid Employment visa of an employee to a new passport issued in lieu of lost or
damaged
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Application process
Log on to the portal and select the service ‘Amendment of Employment Visa’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents
Submit the original Passport and Lost Certificate issued by Dubai Police at DIFC Government Services
Office. If the passport is lost out of UAE, visa information report issued by UAE Embassy/Consulate in the
country where the passport is lost will also be required.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is
ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the lost/damaged passport, including the personal details page and visa stamp page.
Clear coloured copy of the new passport
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of company establishment card
Original Documents to be submitted
New Passport
Original Lost Certificate
Visa Information report (if passport is lost out of UAE)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 950 3 working days
Express 1,200 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
4. Change of Nationality
This service allows you to transfer a valid Employment visa of an employee to a new passport issued due to change
of Nationality.
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Application process
Log on to the portal and select the service ‘Amendment of Employment Visa’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents
Submit all the original documents at DIFC Government Services Office..
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is
ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the old passport, including the personal details page and visa stamp page.
Clear coloured copy of the new passport
Clear coloured copy of good conduct certificate issued by Dubai Police
Clear coloured copy of the clearance letter issued by Dubai Courts.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of company establishment card
Original Documents to be submitted
Original Passport (old and new)
Good conduct certificate issued by Dubai Police
Clearance Letter issued by Dubai Courts.
Emirates ID
One Colour Photograph of the applicant
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,000 Not Applicable
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Transfer of Employment Visa from DIFC to Others
This service request allows you to request DIFC approval to transfer an individual from a DIFC registered entity to a
Government entity, a Free Zone entity within Dubai or an individual sponsor.
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Application process
Log on to the portal and select the service ‘Transfer of Employment Visa to Others’ under Employee
Services. Select the applicant from the search option, fill the information and submit after uploading the
required documents
Print the employee confirmation letter generated in the system
Submit all the original documents at DIFC Government Services Office.
Receive the visa transfer form signed and stamped by the DIFC.
Documents to be uploaded
Clear coloured copy of the applicant’s passport, including the personal details page and visa stamp page.
Clear coloured copy of the new sponsor’s passport, including the personal details page and visa stamp page
(if the new sponsor is an individual).
Clear coloured copy of the new sponsor’s establishment card (if the new sponsor is an entity).
Employee Confirmation letter signed by the company’s authorised signatory and the employee.
Clear coloured copy of company establishment card
Original Documents to be submitted
Original Sponsorship Transfer form signed and stamped by the new sponsor.
Employee Confirmation letter signed by the Employee.
DIFC Employee Card (if available)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 400 Same Time
Note: there will be an additional fee of AED 400 if DIFC Employee card is lost or not available
Employment Entry Permit Services
1. Renewal of Entry Permit
This service request allows you to renew an expired entry permit of an individual before he/she enters the country or
before completing the local amendment. The request for renewal should be submitted within 3 days prior to the
expiry date of the entry permit.
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Application process
Log on to the portal and select the service ‘Employment Entry Permit Services’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents.
Submit the original document to DIFC Government Services Office (if any)
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Entry Permit
renewal is completed.
Documents to be uploaded
Clear coloured copy of the applicant’s passport
Clear coloured copy of the entry permit
Clear coloured copy of company establishment card
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Original Documents to be submitted
Original Entry Permit (if the entry permit was collected from DIFC GSO)
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 520 3 working days
Express 700 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
2. Re-Issue Employment Entry Permit
This service request allows you to correct an error in an issued employment entry permit.
Application process
Log on to the portal and select the service ‘Employment Entry Permit Services’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents
Submit the original document to DIFC Government Services Office (if any)
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An e-mail and SMS notification from DIFC Government Services Office will be sent once the amended Entry
Permit is ready for collection/delivery (if applicable).
Documents to be uploaded
None
Original Documents to be submitted:
Original Entry Permit (if the entry permit was collected from DIFC GSO)
Fees and Service Time
Service Type Service Fee (AED)
(Applicant Outside the UAE)
Service Fee (AED)
(Applicant Inside the UAE)
Timeframe
Normal 760 1,300 3 working days
Express 1,000 1,650 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
3. Cancellation of Employment Entry Permit
This Service request allows you to cancel an issued entry permit before stamping the visa on the passport.
Application process
Log on to the portal and select the service ‘Employment Entry Permit Services’ under Employee Services.
Select the applicant from the search option, fill the information and submit after uploading the required
documents
Submit the original document to DIFC Government Services Office (if any)
An e-mail and SMS notification from DIFC Government Services Office will be sent once cancellation of entry
permit is completed.
Documents to be uploaded
Clear coloured copy of the applicant’s passport
Clear coloured copy of the entry permit
Clear coloured copy of company establishment card
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Original Documents to be submitted
Original Entry Permit (if the entry permit was collected from DIFC GSO) for unused entry permit cancellation
Original Entry Permit and Passport for used entry permit cancellation.
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300 2 working days
Express 400 4 working hours
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Non-Sponsored Employment Services
1. New/Renewal of Seconded Employee Card
This service allows you to obtain new employee card or renewal for the employee under secondment. The card will
be issued until the expiry date of the visa or the requested period whichever comes first.
Application process
Log on to the portal and select the service ‘Non-Sponsored Employment Services’ under Employee Services.
Select the employee/ fill the required information and submit.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card
is ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the passport, including the personal details page and visa stamp page.
A copy of the service level agreement signed by the DIFC Company and sponsor of the employee.
A non-objection letter from the sponsor if the employee is seconded from the parent company with same
company name.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of company establishment card
Copy of the commercial license of the DIFC company
Copy of the commercial license of the sponsor.
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Original Documents to be submitted
None
Fees and Service Time
Service Type Duration Service Fee (AED) Timeframe
Normal 3 months
6 months
9 months
12 months
300
600
900
1,200
3 working days
Express 3 months
6 months
9 months
12 months
400
800
1,200
1,500
1 working day
2. New/Renewal Employee Card for GCC National
This service allows you to obtain new employee card or renewal for a UAE/GCC National. . The card will be issued
until the expiry date of the passport or for a period of 3 years whichever comes first.
Application process
Log on to the portal and select the service ‘Non-Sponsored Employment Services’ under Employee Services.
Select the employee / fill the required information and submit.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card
is ready for collection/delivery.
Documents to be uploaded:
Clear coloured copy of the passport
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Copy of the employment contract signed by both parties. The employer is entitled to delete any sensitive
commercial terms.
Clear coloured copy of company establishment card
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Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300 3 working days
Express 400 1 working day
3. Lost Replacement of Employee Card
This service allows you to obtain a replacement of the lost DIFC sponsored/seconded / GCC employee card.
Application process
Log on to the portal and select the service ‘Non-Sponsored Employment Services’ under Employee Services.
Select the employee, fill the required information and submit.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card
is ready for collection/delivery.
Documents to be uploaded
None
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 400 3 working days
Express 520 1 working day
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4. Amendment of Employee Card
This service allows you to amend the personal details in a DIFC sponsored/seconded GCC employee card.
Application Process
Log on to the portal and select the service “Non-Sponsored Employment Services’ under Employee Services.
Select the employee, fill the required information and submit.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card
is ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the passport, including the personal details page and visa stamp page.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Original Documents to be submitted
Original Employee Card
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 400 3 working days
Express 520 1 working day
5. New/Renewal of Temporary Work Permit
This service request allows you to apply for new/renewal of temporary work permit for an individual sponsored by
husband or father who wants to work for a DIFC entity without transferring the visa. Only Dubai emirate visa holders
can apply for the temporary work permit. Employee’s and Sponsor’s visa needs to be valid more than the period of
temporary work permit requested. The applicant should be in UAE upon submission of temporary work permit.
Application process
Log on to the portal and select the service ‘Non-Sponsored Employment Services’ under Employee Services.
Select the employee/Fill the Service request with accurate information and save the application
Print the generated ‘Temporary Work Permit Application’ and ‘Sponsor’s NOC for Temporary Work Permit’.
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Upload all the required documents and submit the service request.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Temporary Work
Permit and Temporary Pass are ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the passport, including the personal details page and visa stamp page.
Clear coloured copy of Sponsor’s passport, including the personal details page and visa stamp page
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi
Clear coloured copy of company establishment card
Clear coloured copy of the commercial license of the DIFC company
Temporary work permit application signed and stamped by the company authorised Signatory
Sponsor’s NOC for the temporary work permit with the signature of the sponsor.
Original Documents to be submitted
None
Fees and Service Time
Service Type Duration Service Fee (AED) Timeframe
Normal 1 months
3 months
6 months
12 months
770
1,100
1,320
2,270
3 working days
Express 1 months
3 months
6 months
12 months
1,010
1,420
1,720
2,950
1 working day
6. Cancellation of Non-DIFC Sponsored Employment Permit
This service request allows you to cancel a valid Seconded/GCC Card or Temporary Work Permit.
Application Process
Log on to the portal and select the service ‘Non-Sponsored Employment Services’ under Employee Services.
Fill the Service request with accurate information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent to confirm cancellation of
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the non-DIFC employee Card.
Documents to be uploaded
Clear copy of the Employee Card/Temporary Work Permit.
Original Documents to be submitted
Original Employee Card (for seconded or GCC Employees)
Original Temporary Work Permit and Temporary Pass (for Temporary Work Permit holders).
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 100 2 working days
Note: A charge of AED 400 will apply for lost cards upon cancellation.
Visit Visa Services
This service is to apply for short term (30 days), long term (90 days) visit visas for business visitors. Visitor is not
permitted to work in UAE. The company should add visit visa category (30 days, 90 days or multiple entry) to their
establishment card and open the quota, paying the required guarantee, prior to apply for the same.
Citizens of the countries listed below are entitled to an on-arrival visit visa upon entry to the UAE. A default number of
visit days will be given upon arrival by DNRD.
Andorra Croatia Germany Italy Malta San Marino Switzerland
Australia Cyprus Greece Japan Monaco Singapore United Kingdom
Austria Czech Republic
Holland (Netherlands)
Latvia New Zealand Slovakia United States
Belgium Denmark Hong Kong Liechtenstein Norway Slovenia Vatican City
Brunei Estonia Hungary Lithuania Poland South Korea
Bulgaria Finland Iceland Luxembourg Portugal Spain
Canada France Ireland Malaysia Romania Sweden
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1. Short Term Visit Visa
This service request allows you to apply for short term (30 days) visit visa.
Application process
Log on to the portal and select the service ‘Business Visit Visa’ under Employee Services. Fill the Service
request with accurate information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa is
ready for collection/delivery
Documents to be uploaded
Clear coloured copy of the applicant’s passport
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Clear coloured copy of the company establishment card
Copy of entry permit guarantee receipt (obtained upon adding short term visit visa to the establishment card)
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,000 3 working days
Express 1,200 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
2. Long Term Visit Visa
This service request allows you to apply for short term (30 days) visit visa.
Application process
Log on to the portal and select the service ‘Business Visit Visa’ under Employee Services. Fill the Service
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request with accurate information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa is
ready for collection/delivery
Documents to be uploaded
Clear coloured copy of the applicant’s passport
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Clear coloured copy of the company establishment card
Copy of entry permit guarantee receipt (obtained upon adding short term visit visa to the establishment card)
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,700 3 working days
Express 2,300 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
3. Cancellation of unused Visit Visa
This service request allows you to apply for cancellation of an unused business visit visa. Unused visit visa are not
cancelled automatically and must be cancelled by submitting a formal request to General Directorate of Residency
and Foreigners Affairs – Dubai.
Application Process
Log on to the portal and select the service ‘Cancellation of unused Visit Visa’ under Employee Services.
Select the applicant from the ‘search option’, fill the required information and submit after uploading required
documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa
cancellation is completed.
Documents to be uploaded
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Clear coloured copy of the applicant’s passport
Clear coloured copy of the company establishment card
Clear coloured copy of the visit visa
Original Documents to be submitted
Original Visit Visa
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300 2 working days
Express 400 4 working hours
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
On-Arrival Visa Extension
This service request allows you to extend the validity of an on arrival visa. Visitor must have entered through any port
in Dubai Emirate, in order to extend the validity through DIFC Government Services Office.
Application Process
Log on to the portal and select the service ‘Business Visit Visa’ under Employee Services. Fill the Service
request with accurate information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is
ready for collection/delivery.
Documents to be uploaded
Clear coloured copy of the applicant’s passport
Original Documents to be submitted
Original Passport
Fees and Service Time
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Service Type Service Fee (AED) Timeframe
Normal 875 3 working days
Express 1,150 1 working day
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
Other Employment Visa Related Services
1. Letter and NOCs
This Service allows you to obtain various types of Non-objection letters; Salary Certificates or Employment
Confirmation letter for a DIFC sponsored Employee.
Application process
Log on to the portal and select the service ‘Letters and NOCs’ under Employee Services. Select the applicant
from the ‘search option’, fill the required information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the letter is ready for
collection.
Documents to be uploaded
Clear coloured copy of the applicant’s passport and visa
A recent dated supporting document from the company’s authorised signatory (salary certificate/Employment
Confirmation)
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 100 1 working day
Express 130 30 minutes
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2. Company List of Employees issued by GDRFA (General Directorate of Residency and
Foreigners Affairs – Dubai)
This service request allows you to apply for the establishment report issued by General Directorate of Residency and
Foreigners Affairs – Dubai. The establishment report lists all the employees with a clear status and entry/exit dates
for each.
Application process
Log on to the portal and select the service ‘Company List of employees issued by GDRFA’ under Employee
Services. Select the type of request and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the report is ready
for collection.
Documents to be uploaded
Clear coloured copy of the company Establishment Card
Clear coloured copy of the company Commercial License
Original documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 630 2 working days
Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.
3. E-Gate Card
This service request allows you to apply for the E-Gate service through DIFC. Kindly ensure availability of the service
by calling GSO customer care (04-362 2391) prior to apply.
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Application process
Log on to the portal and select the service ‘E-Gate’ under Employee Services. Select the employee/fill the
details and submit the request.
The applicant to visit DIFC Government Services Office to complete the process of issuing the E-Gate card
on the spot.
Documents to be uploaded
None
Original Documents to be submitted
Original Passport
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 425 At the same time
4. Ejari Attestation
This service request allows you to attest the Tenancy Agreement with Dubai Real Estate Regulatory Agency (Ejari).
Application Process
Log on to the portal and select the service ‘Ejari Attestation’ under Employee Services. Fill the Service
request with accurate information, download the generated ‘Undertaking of accuracy Tenancy Contract
details’ and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the ‘Ejari’ document
is ready for collection/delivery.
Documents to be uploaded
A clear coloured copy of the Tenancy Contract
A clear coloured copy of the latest copy of DEWA Bill. New DEWA customers can upload a copy of Security
Deposit
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A clear coloured copy of the applicant passport and visa (if tenant is a person)
A clear coloured copy of both sides of applicant’s Emirates ID (if tenant is a person)
A clear copy of the Affection Plan
‘Undertaking of accurate Tenancy Contract details’ with the signature
Original Documents to be submitted
Original Tenancy Contact
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 490 2 working days
Express 595 1 working day
5. New/Renewal P.O. Box
This service request allows applying for new/renewal PO Box in DIFC.
Application Process
Log on to the portal and select the service ‘P.O. Box’ under Employee Services. Select the required service
and submit the application. For new PO box application, please enter ‘50*’ in the search field and click on
search to see the available number to select from.
Print the generated P.O. Box application
An e-mail and SMS notification from DIFC Government Services Office will be sent once the stamped P.O.
Box application is ready for collection/delivery
Submit the required set of application to DIFC Emirates Post office with the required payment to commence
the P.O. Box services. If the company is in formation, the form can submit to Emirates Post only once the
commercial license is issued
Documents to be uploaded
P.O Box application form filled, signed and stamped by the company signatory
Copy of company commercial license (not required if the company is in formation)
Original Documents to be submitted
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None
Fees and Service Time:
Service Type Service Fee (AED) Timeframe
Normal 300 1 working day
6. Cancellation/Transfer of P.O. Box
This service request allows Cancellation of PO Box or transfer the ownership to another company in DIFC.
Application Process
Log on to the portal and select the service ‘P.O. Box’ under Employee Services. Select the required service
and submit the application.
Print the generated P.O. Box Clearance/Transfer Form
Submit the Form to Emirates Post office located next to DIFC Courts and obtain a signature and stamp on
the form
An e-mail and SMS notification from DIFC Government Services Office will be sent once cancellation or
transfer is approved by DIFC Government Services Office
Documents to be uploaded
P.O Box Clearance/Transfer form filled, signed and stamped by the Emirates Post Authority
Copy of company commercial license
Original Documents to be submitted
None
Fees and Service Time:
Service Type Service Fee (AED) Timeframe
Normal 100 1 working day
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6. PRO Card Application
This service request allows applying for new/renewal of the PRO Card for the individual who would be responsible to
submit/collect documents from DIFC Government Services Office. Employee seconded from another company
outside DIFC is not entitled to obtain a PRO Card.
Applicaion Process
Log on to the portal and select the service ‘PRO Card’ under Employee Services. Fill the Service request with
accurate information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the PRO Card is
ready for collection/delivery.
Documents to be uploaded
A clear coloured copy of the Passport and Visa
A clear coloured copy of the applicant’s Employee Card
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 300 3 working days
Express 400 1 working day
7. Request to Abscond an Employee
This service request allows you to declare an absent employee as an absconder. If the employee is out of UAE,
company can declare the individual only after 3 months from the date of exit. Reporting the employee as an
absconder is subject for the verification of DIFC GSO.
Application Process
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Log on to the portal and select the service ‘Request to Abscond Employee’ under Employee Services. Select
the employee from the search option, fill the required information and submit after uploading required
documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the absconding
report is ready for collection/delivery.
Documents to be uploaded
A clear coloured copy of the Passport and Visa
A clear coloured copy of the company Establishment Card
An official letter from the company with details of the case and contact details of the employee.
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 1,500 + a Deposit of 5,020 2 working days
Express 2,000 + a Deposit of 5,020 4 working days
8. Request to withdraw an Absconding Status
This service request allows you to remove the ‘absconder’ status of a DIFC sponsored employee.
Application Process
Log on to the portal and select the service ‘Request to withdraw an Absconding status’ under Employee
Services. Select the employee from the search option, fill the required information and submit after uploading
required documents.
An email
An e-mail and SMS notification from DIFC Government Services Office will be sent once the absconding
status is withdrawn (if applicable).
Documents to be uploaded
A clear coloured copy of the Passport and Visa
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A clear coloured copy of the company Establishment Card
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 650 2 working days
Express 845 4 working days
9. Visitor Card
This service request allows you to apply for a visitor pass for a visitor or an Intern.
Application Process
Log on to the portal and select the service ‘Visitor Card’ under Employee Services. Fill the required
information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Visitor Card is
ready for collection/delivery.
Documents to be uploaded
A clear coloured copy of the passport
A clear copy of the Visit/Tourist Visa or On-arrival visa stamp page from the passport
Clear coloured copy of the visa if the visitor is on an Internship
A clear copy of the letter from the University if the visitor is on an internship
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Original Documents to be submitted
None
Fees and Service Time
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Service Type Duration Service Fee (AED) Timeframe
Normal 1 months
3 months
100
300
3 working days
Express 1 months
3 months
200
400
1 working day
10. Personal Information or Unified Number Report issue by GDRFA (General Directorate
of Residency and Foreigner Affairs – Dubai)
This service request allows applying for complete details of an employee from General Directorate of Residency and
Foreigners Affairs – Dubai system. The report will show the visa status as well as last entry and exit details.
Application Process
Log on to the portal and select the service ‘Personal Information or Unified Number Report issued by
GDRFA’ under Employee Services. Select the employee from the search option or fill the required
information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the report is ready
for collection/delivery.
Documents to be uploaded
A clear coloured copy of the passport and visa
A clear coloured copy of the company Establishment Card
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Normal 280 3 working days
Express 370 1 working day
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11. Entry Permit/Visit Visa Deposit at Dubai International Airport
This service request allows you to request DIFT to deposit the entry visa/entry permit of an applicant, who is outside
UAE, at Dubai International Airport prior to the entry of the individual.
Application Process
Log on to the portal and select the service ‘Entry Permit/Visit Visa Deposit at Dubai International Airport’
under Employee Services.
Select the Service Request from the search option and submit after filling the required information.
An e-mail and SMS notification from DIFC Government Services office will be sent once the Entry Visa is
deposited at the Airport.
Documents to be uploaded
Copy of air ticket
Original Documents to be submitted:
None
Fees and Service Time:
Service Type Service Fee (AED) Timeframe
Normal 300 2 working days
Express 400 1 working day
12. Upgrade to Express after Medical Fitness Test
This service request allows you to upgrade an ongoing service request to express after completing medical fitness
test.
Application Process
Log on to the portal and select the service ‘Upgrade to Express after Medical Fitness Test’ under Employee
Services. Select the employee and Service Request number from the search option and submit.
The ongoing application will be converted to Express and an e-mail and SMS notification from DIFC
Government Services Office will be sent once the passport is ready for delivery.
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Documents to be uploaded
None
Original Documents to be submitted
None
Fees and Service Time
Service Type Service Fee (AED) Timeframe
Upgrade to express 380 n/a
13. Government Fine Payment
This service request allows you to pay for Government fines issued by General Directorate of Residency and
Foreigners Affairs – Dubai or Emirates Identity Authority.
Application Process
Log on to the portal and select the service ‘Government Fine Payment’ under Employee Services. Select the
related Service Request number from the search option and submit to make the payment.
Documents to be uploaded
N/A
Original Documents to be submitted
N/A
PSA Refund
The service allows the companies who cancelled/transferred the employment visa of an employee and wishes to
refund the PSA deposit paid for the same employee. PSA deposit will be moved to ‘PSA Available’ in the portal as
soon as the cancellation/transfer is completed. This amount can either be utilised against new employment visa or
refunded. This service is not a part portal services.
Application Process
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Submit all the required documents to the Government Service Office.
The approved PSA refund will be received within 30 working days.
Documents to be uploaded
N/A
Original Documents to be submitted
Letter from the company addressed to the Government Service Office, requesting a specific amount for the
PSA refund and stating the names of the cancelled/transferred employees.
List of the current employees as per the Government Service Office Employee List Form, printed on the
company letter head, signed and stamped by an authorised signatory. Please send an email to
[email protected] for the template of ‘list of current employees’.
Copy of the exit stamp/copy of the employee’s new visa. If the employer is unable to provide the required
documents then the employer should apply for a Personal Information Report (please refer to GO-00100) to
confirm the employee’s exit or transfer.
Copy of the employee’s old visa.
GSO Clearance for Dissolution of a Company
The service allows you to obtain a clearance from DIFC Government Services Office to complete the dissolution of a
company in DIFC. This service is not a part of portal services.
Application Process
Cancel all employment visas and ensure all employees have exited the country or transferred to another
company.
Cancel the PO Box through the DIFC client portal, if the company holds a PO Box in DIFC.
Cancel the company Establishment Card through the DIFC Client Portal
Government Services Office will provide required clearance to the concerned Department and notify the
applicant accordingly.
Required Documents
A copy of company Commercial License.
Original Establishment Card (if not cancelled yet).
P.O. Box clearance form signed and stamped by Emirates Post Authority (applicable only if the company
holds P.O. Box in DIFC).
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Medical Fitness Test and Card Services
1. Medical Fitness Test for Non-DIFC Sponsorship
The service allows you to avail a medical test at DIFC Medical Fitness Test Centre for a non-DIFC sponsored
individual.
Application Process
Log on to the portal and select the service ‘Medical Fitness Test for Non-DIFC Sponsorship’ under Employee
Services. Fill the required information and submit after uploading required documents.
An e-mail and SMS notification will be sent once the medical fitness test has been scheduled.
Complete the medical fitness test at the DIFC medical centre.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Medical Report
is ready for collection/delivery.
Documents to be uploaded
A clear coloured copy of the Passport and visa.
A clear coloured copy of the sponsor’s passport and visa if the applicant is sponsored by an individual.
Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.
Original Documents to be submitted
2 coloured passport size photographs (at the time of medical fitness test)
Fees and Time of Service
Service Type Service Fee (AED) Timeframe
Normal 930 3 working days
Express 1,730 1 working day
2. Medical Health Card Request
This service request allows you to apply for new/renewal/re-issue of health card issued by Dubai Health Authority.
Application Process
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Log on to the portal and select the service ‘Medical Health Card Request’ under Employee Services. Select
the employee or click on ‘next’ to fill the required information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the Medical Health
Card is ready for collection/delivery.
Documents to be uploaded
A clear coloured copy of the Passport and visa.
Original Documents to be submitted
(1) coloured passport size photograph
Fees and Time of Service
Service Type Service Fee (AED) Timeframe
Normal 510 1 working day
Express 650 1 working day
Add/Remove GSO Authorized Signatory
1. Add/Remove Authorized Signatory
This Service request allows you to appoint/remove authorized signatory(s) for Employee Services. The Individual
appointed will be authorized to sign the salary certificates, Temporary Work Permit Applications, Internal Transfer
Applications or Employment Contracts.
Application Process
Log on to the portal and select the service ‘Add/Remove GSO Authorized Signatory’ under Employee
Services. Fill the required information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the authorized
signatory is added to GSO signature database or removed from the database.
Documents to be uploaded
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A clear coloured copy of the Passport of the signatory(s).
A clear coloured copy of the UAE residence visa if the signatory is a resident in UAE
Copy of company commercial license
Original Documents to be submitted
None
Fees and Time of Service
Service Type Service Fee (AED) Timeframe
Normal 100 2 working days
Application Process
Log on to the portal and select the service ‘Add/Remove GSO Authorized Signatory’ under Employee
Services. Fill the required information and submit after uploading required documents.
An e-mail and SMS notification from DIFC Government Services Office will be sent once the authorized
signatory is removed from GSO signature database.
Documents to be uploaded
A clear coloured copy of the Passport of the signatory(s).
A clear coloured copy of the UAE residence visa if the signatory is a resident in UAE
Copy of company commercial license
Original Documents to be submitted
None
Fees and Time of Service
Service Type Service Fee (AED) Timeframe
Normal 100 2 working days
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For any questions please contact us:
Telephone: 04 362 2222
Email: [email protected]
Visit us: Level B1 (Marble Walk) The Gate, DIFC