Employee Motivation At

8/12/2019 Employee Motivation At

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EMPLOYEE MOTIVATION AT

“TELENOR”

Presented By: “Strikers”

Mohsin Jamil L1S13MBAM0067

Saim Malik L1S13MBAM0136Muhammad Tayyab L1S13MBAM0199

Ahsan Javed L1S13MBAM0148

M. Wasif Tofique L1S13MBAM0043

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Introduction about “Motivation” • In the organizational setting the word “Motivation” is used to

describe the drive that impels an individual to work.

• A truly motivated person is one who “wants” to work

• Employers want to know what motivates their employees so thatthey can get them to work harder

• If a manager truly understands his subordinate’s motivation, he can

channel their “inner state” towards command goals

• Motivation factor are those which make people give more than a fairday’s work and that is usually only about sixty-five percent of aperson’s capacity

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What is “Motivation” A basic principle is that the performance of an individual depends on

his or her ability backed by motivation. Stated algebraically

the principle is: Performance =f ability × motivation) Ability refers to

the skill and competence of the person to complete a given task.

However, ability alone is not enough. The person’s desire toaccomplish the task is also necessary. Organizations become successful

when employees have abilities and desire to accomplish given task.

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Framework of “Motivation” Framework Comprises of 6 Steps:

• Motivation process begins with the individual’s needs. These needs

may be psychological (e.g., the needs for recognition), physiological

(e.g., the needs for water, air or foods) or social (e.g., the needs forfriendship)

• Motivation is goal directed

• A goal is a specific result that the individual wants to achieve .An

employee’s goal are often driving forces and accomplishing those

goals can significantly reduce needs

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Con’t:

• Promotions and raises are two of the ways that organizations seek to

maintain desirable behaviour. They are signals to employees that

their needs for advancement and recognition and their behaviours

are appropriate

• Once the employee have received either rewards or punishments

• They re-evaluate their needs

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Role of “Motivation” • Motivated employees are needed in our rapidly changing

workplaces. Motivated employees help organizations survive

• Motivated employees are more productive

• To be effective, managers need to understand what motivates

employees within the context of the roles they perform.

• Of all the functions a manager performs, motivating employees isarguably the most complex.

• Research suggests that as employees' income increases, money

becomes less of a motivator

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Importance of “Motivation” • Motivated employees are always looking for better ways to do a job.

This statement can apply to corporate strategists and to production

workers.

• A motivated employee generally is more quality oriented

• Highly motivated worker are more productive than apathetic workerThe high productivity of Japanese worker and the fever worker are

needed to produce an automobile in Japan than elsewhere is well

known.

•

motivation is essential in order to comprehend more fully the effectsof variations in other reaction as they relate to the performance,

satisfaction, and so forth.

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Company Profile “Telenor” • Telenor Pakistan is 100% owned by the Telenor Group, an

international provider of high quality voice, data, content and

communication services in 13 markets across Europe and Asia

• Telenor Group is among the largest mobile operators in the world

with 172 million mobile subscriptions and a workforce ofapproximately 33,000

• Telenor Pakistan has invested over US$2.3 billion in the local

economy so far

•

Telenor Pakistan has reported a subscriber base of 3 million and amarket share of approximately 25%, making it Pakistan's second

largest mobile operator.

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“Telenor” Contributing to Pakistan’s Economy

• It has created 2,800 direct and 25,000 plus indirect jobs and has a

network of over 200,000 retailers, franchises and sales & service

canters, thus providing a means to livelihood to thousands.

• Telenor Pakistan contributed over Rs. 147 billion in various forms of

direct and indirect taxes to the economy of Pakistan since the

beginning of its operations in 2005.

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“Telenor” Pakistan Today

Telenor Pakistan has grown to become a leading mobile

communications services provider of the country. Telenor Pakistan's

corporate headquarters are in Islamabad, with regional offices in

• Karachi

• Lahore

• Faisalabad

• Multan

• Hyderabad

• Peshawar

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Corporate “Responsibility”:

• Telenor contributes to society through selected social investments

• The company’s social investments are focused on long-termpartnerships that can contribute to lasting change

• Focus areas for Telenor Pakistan are; Disability, Education, Health,Emergency Response and Employee Volunteerism.

• Telenor Pakistan's flagship corporate responsibility program, aims to

create dignified opportunities for persons with disabilities

• The purpose is to become the most disabled-friendly organization inPakistan in terms of employment, service, and community support

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Telenor “Milestone's”2013:

• September 23: Telenor Pakistan celebrates customers first day with theentire workforce hitting the streets to interact with the customers directly

• September 03: TP introduces industry’s first human assisted SMS based

customer service facility.

• April 16: Easypaisa launches Pakistan's first mobile money savings product'Khushaal Munafa'.

•

February 22: PAF joins hands with Telenor Pakistan and TameerMicrofinance Bank for financial inclusion of poor communities

• February 04: Telenor Pakistan ranked the most preferred employer inPakistan by ROZEE.PK

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Our Vision:

Empower Societies: We provide the power of digital communication,enabling everyone to improve their lives, build societies

and secure a better future for all. Our vision to empower

societies is a clear call to action. We bring vital infrastructure,

new services and products that stimulate progress, changeand improvement.

Our Mission:

We are here to help customers. We exist to help our customers get the

full benefit of being connected. Our success is measured by how

passionately they promote us.

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Our Values

Our values serve as a guide for our everyday work. They describe how

we should serve our Customers and work together as colleagues.

• Be respectful: We acknowledge and respect local cultures and want

to be a part of local communities wherever we operate

• Keep promises: We’re about delivery, not overpromising. We’reabout actions, not words.

• Make it easy: We don’t complicate things. Everything we produce

should be easy to understand and use.

•

Be Inspiring: We find new ways to improve and create value.

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Employee “Motivation”at Telenor

• Telenor is highly aware of how to motivate its employees in the best

way.

• There is a well devised system that Telenor follows for the purpose of

motivation. It includes both financial and non-financial rewards along

with the major motivator and dissatisfies.• The company recognizes the importance of making people drive

towards their goals and the basic step towards this is made through

recognizing the value of importance that the company gives to its

employees

• Telenor has a set of financial rewards, medical, Dental, vision and life

insurance, retirement plan, paid vacation days, family and work life

balance benefits and profit sharing plan, Annual bonus opportunities,

company cars

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:Con’t

•

Everyday residence issues (Remodelling, repairs)• Legal matters

• Financial issues

• Education and schooling

•

Parent and child care• Resources for seniors and eldercare issues

• Emergency dependent-care reimbursement

As we know Telenor has a desire to promote the high achievers from

within the company. Positions are given on merit and are transparent

and fair in nature. There is no special treatment therefore each

employee knows that can aim for the top and actually get there. This

has proved to be a great source of motivation for employees of Telenor

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Application of Reinforcement theory with “Telenor” Positive Reinforcement:

occurs when an event or stimulus is presented as a consequence of a

behavior and the behavior increases. For e.g: In a company, the

employees’ work exploits will be showed in the notice board every

month. The best employee should be given some rewards. Thus, theywill bring some benefits for their organization

In Telenor employee is appraised positively by making employee of the

month and some benefit is also rewarded to him. Employee getsappraised by everyone and this makes everyone motivated to become

employee of the month and get good remarks from the manager.

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Negative Reinforcement:

Occurs when the rate of a behavior increases because an aversive

event or stimulus is removed or prevented from happening.

Telenor knows its employees very well if there is anything negativegoing on with employee manager tries to solve and try to be

cooperative with the employee. In past years it was often that

employee were unable to come on time manager gave the chance and

solved the issue employee was facing

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Punishment:

It implies removing positive consequences so as to lower theprobability of repeating undesirable behaviour in future. In otherwords, punishment means applying undesirable consequence forshowing undesirable behaviour. Punishment is not much practiced inTelenor they only deduct wages if the employee did not appear for the

job

Extinction:

Extinction implies lowering the probability of undesired behaviour byremoving reward for that kind of behaviour

In Telenor if the employee is not working hard and his work is notmeeting the standard then he is asked to leave the job. Mostly CSR arerequested to leave the job and termination letter is given to him

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Crux of the Presentation

{Employee Motivation}

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That’s All From “Strikers”

Thank You!

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Employee Motivation At

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