Employee Health and Well-being - Amazon Web Services · KPI Sub-KPI Fitness, Wellness & Comfort...

Employee Health and Well-being

Lessons from the Workplace

(ASID Foundation’s Transform Grant Research)

Stand Up to Work

Elizabeth J. Garland MD, MS

Department of Preventive Medicine

Icahn School of Medicine at Mt. Sinai

Key Performance Indicators of Knowledge Workplace

Design: Promoting Knowledge Workplace Innovation

Performance and Economic Competitiveness

Young S. Lee, Ph.D., LEED AP, NCIDQ, ASID

Matthew A. Schottenfeld, NAB

Innovative Workplace Institute

Transform Research Grant Projects

Stand Up to Work

Elizabeth J. Garland

Learning Objectives

By the end of the session, the audience will be able to

identify:

the health benefits of minimizing sedentary behavior

the benefits of the adjustable workstation (AWS)

the components of the Stand Up to Work Study (SUTW)

the baseline behavior of Perkins+Will (P+W) office

workers

Background

Historical changes in the work culture

How much sitting time is too much?

The health consequences

Benefits of Movement

Physical

Active metabolism

Increased blood flow to

brain and muscles

Reduction of blood

clots (DVTs)

Change in body

habitus

Cognitive/Emotional

Improved

alertness/accuracy

Increased

productivity/innovation

More endorphins

Opportunity for social

interactions

Adjustable Work Stations (AWS)

Adjustable Work Stations (AWS)

Associated with improvements in:

- musculoskeletal pain

- employee well-being

- caloric expenditure

Growing movement in the workforce

“The White House is Requesting $700K for

Standing Desks”

Study Contributors

Center for Active Design

Mount Sinai

Perkins+Will

Steelcase

Study Objective

To assess the impact of AWS on:

employee health and wellness

stress

sedentary behavior

sustainability of observed behavioral changes

Methodology

Two groups at P+W

- Target group: on the fifth floor

- Control group: on the fourth and sixth floors

Methodology

Micro-polls: 3-questions via email or text message three

times a day for one week in October, January, and May

Web-based Survey: a 10-minute questionnaire via email

in October, January, and May

- Workforce sitting questionnaire – a validated survey

Training module: One-hour session at P+W about office

ergonomics and well-being (CEU credit 0.1)

Demographics

N=67 P+W participants

- 27% 20-29 year olds; 35% 30-39 year olds

- 60% males; 40% females

- 100% non-smokers

- 78% work 5 days per week

Baseline Results

Web-Based Survey

Prior to AWS installation

On a scale of 1 (low) to 10 (high)

Variable Mean Score

Efficiency 6.5

Stress Levels 5.8

Neck/Back Pain 4.0

Baseline Results

Web-Based Survey

0

5

10

15

20

25

3 4 5 6 7 8 9 10

Time Spent Sitting on a Working Day

Percentage of

Respondents

Baseline Results

Micro-Poll

62% response rate

Are you working now?

A) Yes

B) No

At the time this message was

sent, you were:

A) Walking

B) Sitting

C) Standing

D) None of the above

At the time this message was sent,

what were you primarily doing?

A) Computer work

B) Desk work

C) In a meeting

D) On the phone

E) None of the above

Baseline Results

Micro-Poll

At the time this message was sent, you were:

0

10

20

30

40

50

60

Morning Mid-Day Evening

None of the Above

Standing

Walking

Sitting

Percentage of

Respondents

Baseline Results

Micro-Poll

At the time this message was sent, you were primarily doing:

Percentage of

Respondents

0

10

20

30

40

50

60

Morning Mid-Day Evening

On the Phone

Desk Work

In a Meeting

None of the Above

Computer Work

Next Phases of Study

Web-based Survey and Micro-Poll to be repeated in

January and May 2016

Qualitative Survey to be given in January 2016

- Elicits impressions about AWS:

• Convenience/frequency of use

• Ease of work completion

• Leg discomfort

• Impact on health outside the workplace

Rank perceived benefits and barriers experienced

References:

1. Dutta N, et al. Experience of switching from a traditional sitting workstation to a sit-stand workstation in sedentary office workers. Work. 2014 Nov 25.

2. Reiff C, et al. “Difference in caloric expenditure in sitting versus standing desks.” J Phys Act Health. 2012 Sep;9(7):1009-11.

3. Levine JA, et al. “The energy expenditure of using a "walk-and-work" desk for office workers with obesity.” Br J Sports Med. 2007 Sep;41(9):558-61.

4. Pronk NP, et al. “Reducing Occupational Sitting Time and Improving Worker Health: The Take-a-Stand Project, 2011.” PrevChronic Dis 2012;9:110323.

5. Alkhajah TA, et al. “Sit-stand workstations: a pilot intervention to reduce office sitting time.” Am J Prev Med. 2012;43(3):298–303.

6. Rogers A. The White House is Requesting $700K for Standing Desks. Government

Key Performance Indicators of Knowledge Workplace Design

Young S. Lee

Matthew Schottenfeld

About the Project

Identifying key performance indicators (KPIs) of the

physical work environment supporting the

organizational performance in innovation and innovation

strategies.

Developing an open source online analytic tool to

assess the performance of workspaces based on the

identified KPIs.

Advancing the practice in the field of workplace design

and management and promoting the convention of

evidence-based design.

Project Overview

A collective effort of over 40 industry and academic

partners

A first- of- its- kind industry-wide effort

Project Leader

Young S. Lee, Assistant Professor, Interior Design,

Michigan State University

Team

Isilay Civan, Specialist, Consulting, HOK

Matthew Schottenfeld, Senior Manager, Electronic

Media Center, Fordham University

Industry & Academic Partners

Barb Marini, Principal, Marini Interiors, Inc.

Celeste Tell, Workplace Strategy Manager, Bill and

Melinda Gates Foundation

Cheryl Duvall, Designer, Avancé, LLC

Chris Christianson, President, Axton Projects, Inc.

Cynthia Kay, President, Cynthia Kay and Company

Cynthia Milota, Workplace Strategist, Discover Card

Dave Lathrop, Director, Research and Strategy,

Steelcase

David Craig, Associate Principal, Workplace Strategy

Leader, Cannon Design

Industry & Academic Partners Cont’d

Deanne Beckwith, Workplace Strategist, Herman

Miller

Deborah Exo, Senior Consultant, Ivy Planning Group

Denise Guerin, Professor of Interior Design,

University of Minnesota

Denise Horn, President, Creative Office Pavilion

Donald Vitek, Director, Global RE Program

Management, Whirlpool

Frank Becker, Director of International Workplace

Studies Program, Cornell University

Gavin Bloch, Workplace Strategist, Jacobs

KlingStubbins

James Rice, Senior Vice President, Jones Lang

LaSalle’s Corporate Solutions

Janice Barnes, Principal and Global Discipline

Leader, Perkins+Will

Industry & Academic Partners Cont’d

Joe Marx, President, Marx Consulting Group, LLC

Joseph T. Connell, Design Principal, Perkins+Will

Katherine Leigh, Professor of Interior Design,

Colorado State University

Kelly Lea, Designer, Carson Design Associates

Kenneth Grady, CEO, Seyfarth

Lukas Windlinger, Professor of Workplace

Management, Zurich University of Applied Science

Madelyn Hankins, Principal, Design Alliances,

Strategic Alliances, Steelcase

Mike Dietzen, Facilities Planner, Kimberly-Clark

Rex LaMore, Director of Center for Community and

Economic Development,

Michigan State University

Sara Anderson, Senior Manager, Design & Space

Planning, QVC

Tamara Iakiri, Talent Acquisition, Open Systems

Technologies, Inc.

Tracy Brower, Director of Performance Environments,

Herman Miller

Xavier Unkovic, Global President, Mars Drinks

Other Contributors

Aditya Oruganti, LEED® AP BD+C, Consultant, HOK

Eva Garza, AICP, LEED® AP BD+C. Sr. Consultant,

HOK

Leif Denti, Ph.D., School of Business, Economics and

Law, Gothenburg Research Institute, University of

Gothenburg, Sweden

Husam Al Waer, Ph.D., Director of Msc Advanced

Sustainability of the Built Environment Architecture

Program, University of Dundee, UK

Mike McKeown, Senior Consultant, HOK

Sarah Bramley, Intern Architect AAA, MRAIC, LEED

Green Associate. Consultant, HOK

Project Overview

A comprehensive list of KPIs encompassing

performance, health and well-being in the assessment.

Solely objective and prescriptive measures of CAPTIW©

to evaluate the performance of the physical

environment.

Seven KPIs – Performance, Health & Wellbeing

Space

Type Space &

Furniture

Layout

Space Size

& Access

Neural & Psychological

Stimulation & Relaxation

Furniture Ergonomics

& Technology

Healthfulness

Ambient

Conditions

Seven Key

Performance

Indicators

(KPIs)

(ST)

(SFL)

(H)

(SSA)

(NPSR)

(FET)

(AC)


Space

Type

Seven Key

Performanc

e Indicators

(KPIs)

(ST)

Choice of Work SpacesST 1

Interaction –Collaboration SpacesST 2

Recharge SpacesST 3


Space &

Furniture

Layout

Seven Key

Performanc

e Indicators

(KPIs)

(SFL)

FlexibilitySFL 1

Flow and ConnectivitySFL 2


Space Size

& Access

Seven Key

Performanc

e Indicators

(KPIs)

(SSA)

Amount of SpacesSSA 1

Access to EquipmentSSA 2

Neural & Psychological

Stimulation &

Relaxation

Seven Key

Performanc

e Indicators

(KPIs)

(NPSR)

Unique/Fun AtmosphereNPSR 1

Stimulation of SensesNPSR 2

Relaxing EnvironmentNPSR 3


Furniture Ergonomics

& Technology

Seven Key

Performanc

e Indicators

(KPIs)

(FET)

Furniture ErgonomicsFET 1

TechnologyFET 2


Ambient

Conditions

Seven Key

Performanc

e Indicators

(KPIs)

(AC)

AcousticsAC 1

Visual ComfortAC 2

Thermal ComfortAC 3

Indoor Air QualityAC 3


Seven Key

Performanc

e Indicators

(KPIs)

HealthfulnessH 1Healthfulness

(H)


MIND KPI BODY

ST 1. Choice of Work Spaces

ST 2. Interaction – Collaboration Work Spaces

ST 3. Recharge Spaces

ST ST 3. Recharge Spaces

SFL 1. Flexibility

SFL 2. Flow and connectivitySFL

SSA SSA 1. Amount of Spaces

NPSR 1. Unique/ Fun Atmosphere

NPSR 2. Stimulation of Senses

NPSR 3. Relaxing Environment

NPSR

FET FET 1. Furniture Ergonomics

AC 1. Acoustics

AC 2. Visual Comfort

AC 3. Thermal Comfort

AC 4. Indoor Air Quality

AC

AC 1. Acoustics




H H 1. Healthfulness


KPI Sub-KPI Health, Wellness & Comfort Factors

ST ST 3. Recharge SpacesST3: 1. Play Spaces; 2. Solitude Spaces; 3. Fitness Spaces; 4.

Social Spaces

SSA SSA 1. Amount of SpacesSSA1: 1. Individual Work Spaces; 2. Collaborative Work Spaces; 3.

Storage Spaces

NPSR

NPSR 1. Unique/ Fun

Atmosphere



NPSR1: 1. Stimulating Arts; 2. Unconventional Functions & Shapes

of Interiors; 3. Whimsical & Fun Decorative Objects

NPSR 2: 1. Olfactory Stimulation; 2. Auditory Stimulation; 3. Visual

Stimulation

NPSR 3: 1. Natural Elements; 2. Home-like Settings

FET FET 1. Furniture ErgonomicsFET1: 1. Use of Key Ergonomic Principles; 2. Use & Compliance of

Ergonomic Guidelines; 3. User Involvement

AC

AC 1. Acoustics




AC1: 1. Use of Space Planning Principles; 2. Acoustic Materials &

Systems Furniture; 3. Isolation of Noisy Spaces; 4. Use &

Compliance of Acoustics Guidelines

AC2: 1. Amount of Light; 2. Access to Daylight; 3. Glare & Reflection

Control; 4. Views to Outdoor; 5. Occupant Control

AC3: 1. Temperature & Humidity Level; 2. Occupant Control; 3. Use

& Compliance of Thermal Comfort Guidelines

AC4: 1. Indoor Air Odor Level; 2. Fresh Air; 3. Draft; 4. Isolation &

Removal of Chemicals & Irritants; 5. Low Emitting Finishes and

Furnishings; 6. Occupant Control; 7. Use & Compliance of Indoor

Air Quality Guidelines

H H 1. HealthfulnessH1: 1. Green Cleaning Materials and Products; 2. Cleanliness &

Maintenance Level; 3. Access to Fresh Drinking Water


KPI Sub-KPIFitness, Wellness & Comfort Factors

Air* Water* Light* Fitness* Comfort* Mind* Active Design**

ST

ST1. Choice of Workspaces

ST2. Interaction-Collaboration Spaces

ST 3. Recharge Spaces (Indoor &

Outdoor)

SFL SFL 1. Flexibility

SSA SSA 1. Amount of Spaces

NPSRNPSR 1. Unique/ Fun Atmosphere



FET FET 1. Furniture Ergonomics

AC

AC 1. Acoustics




HH 1-3. Healthfulness: Fresh Drinking

Water

* Factors overlapping criteria in Well Building Standard® ** Factors overlapping criteria in Active Design Guideline


Analytic Platform

CAPTIW© V 2.0 Automated Analyses

Overview Page

Workspace Performance &

Innovation Performance Page

Workspace Performance &

Innovation Strategies Page

Innovation Strategies

Summary Page

Performance

by Key Indicators

Performance by 7 Key Indicators

of Workspace Performance

Strengths & Opportunities

Opportunities by Organizational

Attributes

Analytic Platform

Trends in Health & Wellbeing Indicators

Health & Wellbeing – ST 3 Recharge Space

ST 3.1 Play Spaces

ST 3.2 Solitude Spaces

ST 3.3 Fitness Spaces

ST 3.4 Social Spaces


Health & Wellbeing – NPSR 1.1 Stimulating Arts


Health & Wellbeing – NPSR 3 Relaxing Environment

NPSR 3.1 Natural Elements

NPSR 3.2 Home-like

Environment

Implications for Healthcare Design

Pay attention to health and wellbeing indicators of successful

knowledge workplace

Implement health and wellbeing indicators to the design of spaces

of healthcare spaces

Use CAPTIW© to assess:

a. Performance of worker spaces in relation to how those

spaces support the promotion of innovation in the organization

b. Performance of patients, and family spaces in relation to

how those spaces support the promotion of health and wellbeing


Stakeholder Hospital Space Types CAPTIW© KPI

Workers

Reception and registration work area

Exam and procedure rooms

Consultation rooms

Patient rooms

Nursing work area

Offices - Administrative and Doctor

Shared public spaces: atrium, hallways,

café, dining, and outdoor spaces

Space Size & Access

Neural & Psychological Stimulation &

Relaxation

Furniture Ergonomics & Technology

Ambient Conditions

Healthfulness

Patience


Waiting areas

Exam and procedure rooms

Consultation rooms

Patient rooms



Space Type

Space Size & Access


Relaxation

Furniture Ergonomics & Technology

Ambient Conditions

Healthfulness

Family


Waiting areas

Consultation rooms

Patient rooms



Space Type

Space Size & Access


Relaxation

Ambient Conditions

Healthfulness


KPI Sub-KPIHospital Space

Types

ST ST 3. Recharge Spaces W, P, S

SSA SSA 1. Amount of Spaces R, W, E, C, P, N,O

NPSR

NPSR 1. Unique/ Fun Atmosphere



W, E, P, S

W, N, O, S

W, E, C, P, N, O, S

FET FET 1. Furniture Ergonomics R, E, C, N, O

AC

AC 1. Acoustics




All

H H 1. Healthfulness All

Legend: Hospital Space Types

R: Reception and registration work area

W: Waiting areas for patients and families

E: Exam and procedure rooms

C: Consultation rooms

P: Patient rooms

N: Nursing work area

O: Offices - Administrative and Doctor

S: Shared public spaces: atrium, hallways,



Current CAPTIW

Innovation Performance

Variation CAPTIW Healthcare

Innovation Performance

Organizational Environment/Culture Organizational Environment/Culture

Process Healing

Individuals/Groups Workers, Patients, Family

Productive Innovation Healthcare Innovation

Marketing Innovation Marketing Innovation

Intellectual Property Medical Procedures

Thank You! Questions?Elizabeth J. Garland [email protected]

Young S. Lee [email protected]

Matthew Schottenfeld [email protected]

Employee Health and Well-being - Amazon Web Services · KPI Sub-KPI Fitness, Wellness & Comfort...

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