Employee Essentials: Baylor's Onboarding Experience · Health Insurance Information NIH Services...
Transcript of Employee Essentials: Baylor's Onboarding Experience · Health Insurance Information NIH Services...
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Employee Essentials: Baylor's Onboarding Experience
April 11, 2017
Presenter
Tami NuttManager, Employee Experience
and Engagement,Baylor University
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IntroductionProcess vs. Experience
Process• What is a process?
• What does it mean to process something or someone?IN
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Experience• Think of a time when you felt welcomed (at a store, a job, a home, etc.).
• What are the things or actions that made you feel that way?
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Today’s Agenda
Process Experience
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About Baylor
Private Christian University
founded in 1845
Located in Waco, Texas
16,000+ students
2,500-3,000 faculty & staff
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New Hire Process
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What are the components of the new hire process?
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SamplesStage 1— Human Resources Agenda
• Introduction to the company, its mission, functions and culture.
• New employee forms completion.
• Benefit plan information, discussion and preliminary enrollment.
• Safety and health policies reviews—safety, fire, emergency evacuation, job-related safety issues.
• Policy reviews—pay periods, travel, personal vehicle use, training requests.
• Administrative procedures reviews—security, computer systems and logins, telephone systems, ID badges, supplies and equipment.
Stage 2—Management Agenda
• Supervisor introductory meeting with new employees—discuss department and company standards, confidentiality and privacy issues, facility and work station location issues, attendance and punctuality standards, reporting of absences, pay problem reconciliation, time card completion, review of timekeeping and reporting codes, complaint procedures.
• Closing—general question-and-answer session.
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10SHRM
8:00 A.M.
Employment Paperwork Completion &
Submission
Health Insurance Information
NIH Services
9:00 A.M.
Welcome
Oath of Office
Obtaining your ID Badge
About the NIH
9:30 A.M. 15 Minute Break
9:45 A.M. Federal Employment
10:45 A.M. 15 Minute Break
11:00 A.M. Federal Benefits & Retirement
11:45 A.M. Federal Benefits Questions
12:00 P.M. Lunch Break
1:00 P.M. Mandatory Training
3:30 P.M. Orientation Wrap-up
NIH
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Past Schedule –
Monday
7:45 Doors open – snacks & coffee available
8:00 Welcome – Introduction to Baylor’s Core Competencies
8:20 Commit to Baylor’s Mission/Vision
8:45 Serve Others Willingly
9:40 Be a Good Steward – Student Information & Security
10:15 Be a Good Steward – Financial Resources
10:35 Prepare for Baylor Bowl
10:45 Baylor Bowl
11:15 Paperwork
Noon Dismiss for lunch, afternoon spent in office
Tuesday
7:45 Doors open – snacks & coffee available
8:00 Welcome
8:05 Build Good Work Relationships
8:20 Pursue Excellence in Your Work; Seek Learning
8:45 Campus Tour
10:00 Benefits Overview
Noon Dismiss for lunch, afternoon spent in office
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Challenges
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Established 2000
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Past Schedule –
Monday
7:45 Doors open – snacks & coffee available
8:00 Welcome – Introduction to Baylor’s Core Competencies
8:20 Commit to Baylor’s Mission/Vision
8:45 Serve Others Willingly
9:40 Be a Good Steward – Student Information & Security
10:15 Be a Good Steward – Financial Resources
10:35 Prepare for Baylor Bowl
10:45 Baylor Bowl
11:15 Paperwork
Noon Dismiss for lunch, afternoon spent in office
Tuesday
7:45 Doors open – snacks & coffee available
8:00 Welcome
8:05 Build Good Work Relationships
8:20 Pursue Excellence in Your Work; Seek Learning
8:45 Campus Tour
10:00 Benefits Overview
Noon Dismiss for lunch, afternoon spent in office
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A Successful Onboarding Experience
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What is onboarding and its purpose?
Definition
• Onboarding is the process by which new hires adjust to the social and performance aspects of their jobs, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization
Purpose
• Help employees to quickly become acculturated and impactful to the business
• Help employees utilize corporate resources and business-specific methodologies and approaches
• Provide a consistent experience for new employees
• Make sure employees feel welcome and valued
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PollWhat term do you use for
the program of introducing
new employees to your
institution?
A. Process
B. Orientation
C. Training
D. Onboarding
E. Other
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What are the components of a successful onboarding experience?
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Successful Onboarding ComponentsIntroduction to mission, vision, culture
Understanding of new role and its relationship to the overall organization
What is expected, how to deliver, and how it will be evaluated
Connection between interview process, offer, interim, arrival, and firsts (first day, first month, first year)
Engaging, relaxing, and fun
Smooth transitions: talent acquisition specialist > greater HR > manager > department
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& Essentials for
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Pre-BoardingPrior to Day 1
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Prior to Day 1• Engage the incoming employee
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Prior to Day 1 at Baylor
Communications Website
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For New Employees
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For Hiring Managers
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Flight PlanPreparation for Day 1
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Preparation for Day 1• While you are waiting . . .
• Send messages
• Set up and ready to go
• Prepare plan for departmental orientation and training
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Preparation for Day 1 at Baylor
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Online checklists
Benefits overview
Paperwork packet
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OnboardingDay 1/Month 1
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Day 1/Month 1• Make them feel welcome
• Meet them upon arrival
• Show them around
• Take the team to lunch
• Discuss the training plan
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Day 1/Month 1 at Baylor
Part I – Day 1 Part II
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Part I:
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In the Seat• Week 1
Daily orientation meetings
Introduction to campus partners
• Month 1
Weekly meetings
Systems training
Tag-along meetings
• Month 3 & Month 6
Regularly-scheduled meetings
Specific conversations about 3- and 6-month experience
180-day check-in
• Year 1
Annual Performance Appraisal
Celebrate One-Year Anniversary! IN F
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In the Seat at Baylor
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• Manager and New Employee Checklists
• Policies and Procedures Review
• Baylor Glossary
• Benefit Registration
• Talent Acquisition Specialist Check-In on Friday
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Prepare for DepartureResults & Resources
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Results• Increased participation > adds value
• Central Message: Baylor cares about its mission and its employees.
• Challenges –
Temporary employees
Post-docs
Existing employees
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Resources• Employee Essentials Agenda
• New Employee Checklist
• Hiring Manager Checklist
• New Employee Resources
• Employee Essentials Presentations
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What ideas will you pack for the journey home?