Employee Engagement Analysis: What Are We Assessing and What Should We Assess?

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Employee Engagement Analysis: What Are We

Assessing and What Should We Assess?

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Speaker: Stacey L.T. Boyle, Ph.D.

Vice President, HCM Advisory Group

Human Capital Media

Jerry Prochazka

Director, HCM Advisory Group

Human Capital Media

Moderator: Kellye Whitney

Managing Editor

Talent Management magazine

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Kellye Whitney

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Stacey L.T. Boyle, Ph.D.


Human Capital Media

Jerry Prochazka


Human Capital Media

Survey Results for Learning Delivery

September 2012

Employee Engagement Analysis: What Are We Assessing and

What Should We Assess?

Stacey Boyle, Ph.D.


Jerry Prochazka


Agenda

• Deployment

• Evaluation and Measures

• Disconnects

• Generational Engagement

• Q&A

9

Interested in benchmarking your organization on this topic? Contact us! http://talentmgt.com/

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Deployment

POLL: Which programs does your organization deploy? (Select all that apply.)

• Survey Results for Learning Delivery

September 2012

1 Recognition programs

2 Wellness programs

3 Work-life balance programs (e.g., flexible working)

4 Incentive programs

5

Stretch assignments (employees get a chance to work in different roles or on

different projects)

6 Charity matching programs

7 Benefit programs (specifically for employee engagement)

8 Compensation programs (specifically for employee engagement)

9 Other

10 My company does not have any employee engagement programs

67%

56%

53%

43%

38%

31%

20%

19%

12%

12%

Recognition programs

Wellness programs

Work-life balance programs

Incentive programs

Stretch assignments

Charity matching programs

Benefit programs

Compensation programs

Other

None

Employee Engagement Programs

Measurement

POLL: Which of the following does your organization MEASURE? (Select all that apply.)

September 2012

1 Opportunity to grow and improve skills

2 Overall job satisfaction

3 Confidence in organization’s senior leaders

4 Excitement about one’s work

5 Co-worker attitude and effort

6 Confidence in the organization’s future

7 Work-life balance

8 Satisfaction with recognition programs

9 Workplace safety

10 My organization does not evaluate employee engagement

64%

63%

52%

52%

46%

44%

40%

33%

25%

20%

8%

Opportunity to grow and improve skills

Overall job satisfaction

Confidence in organization’s senior leaders

Excitement about one’s work

Co-worker attitude and effort

Confidence in the organization’s future

Work-life balance

Satisfaction with recognition programs

Workplace safety

None

Other

Measuring employee engagement

73%

57%

47%

45%

44%

41%

36%

23%

20%

18%

13%

13%

Employee retention

Individual performance

Team performance

Customer satisfaction

Productivity

Service quality

Absenteeism

Profit

Customer loyalty

Sustainable revenue growth

Increased market share

Other

Measuring Employee Engagement Effectiveness


September 2012

Answer Options Weekly Monthly Quarterly Yearly Never

Absenteeism 7% 11% 11% 20% 33%

Customer loyalty 3% 11% 14% 19% 33%

Customer satisfaction 6% 14% 18% 25% 24%

Employee retention 2% 16% 20% 37% 18%

Individual performance 6% 8% 16% 45% 18%

Market share 2% 5% 12% 14% 39%

Productivity 10% 16% 14% 20% 27%

Profit 3% 17% 15% 15% 30%

Revenue growth 3% 16% 16% 15% 31%

Service quality 9% 18% 16% 17% 28%

Team performance 8% 13% 16% 22% 30%

Other 0% 3% 1% 8% 59%

Measuring Engagement Impact

Disconnects


Which of the following values and behaviors do you evaluate when you measure

employee engagement?

Answer Options Response

Percent

Work-life balance 40%

Satisfaction with recognition programs 33%

Workplace safety 25%

Which of the following employee engagement programs does your organization deploy?

(Select all that apply.)

Answer Options Response Percent

Recognition programs 67%

Wellness programs 56%

Work-life balance programs (e.g., flexible working) 53%

Disconnects

Disconnects

• Fifty-six percent of responding organizations deployed employee wellness programs.

• Less than 1 percent stated that they measure or evaluate the effectiveness of those programs!

Wellness programs

• Is it about absenteeism?

– 60 % of organizations revealed that they do not report employee engagement’s impact on absenteeism.

• How does having a robust wellness culture, where employees connect their own health and wellness to their job, impact employee engagement?

Reporting Demographics


September 2012

Do you report engagement by the following demographics? (Select all that apply.)

1 We do not report engagement by any demographic

2 generation/age

3 gender

4 department/division

5 Other

POLL: Do you report engagement by the following demographics? (Select all that apply.)

51%

45%

14%

14%

11%

We do not report engagement by any

demographic

department/division

gender

generation/age

Other

Reporting engagement by demographics

Generational Engagement


• Will all generations of workers be affected by the same factors when measuring employee engagement?

• Does your organization customize its engagement programs and the metrics it uses to evaluate effectiveness by workforce generation?

Thank You!

[email protected] [email protected]

@sboyle @hcmjerry

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