WELCOME TO SIX EXPERTS – ONE MISSION

Allan Mackintosh

Employee & Customer Engagement From the First Meeting

Easy to Understand & Use?

Maslow’s Hierarchy of Needs Alderfer’s ERG Theory McClelland’s Needs Theory Herzberg’s two-factor model McGregor’s X & Y Theory Process Cognitive Theory Expectancy Theory Goal Theory Reactance Theory Equity Theory Attribution Theory Vroom’s Theory…etc…etc…etc…etc.

Clarity & Understanding

Expressing Opinions, Hopes, Fears, Ideas,

& Concerns

Having Choices & Freedom to Choose

Feeling Valued & Rewarded

DIAMOND-MOTIVATION™

Putting PACE™ into Engagement

PERSONALITY

AGREEMENT

COLLABORATION & COACHING

ENCOURAGE & SUPPORT

Key Points to Consider For Engaging Employees

Contract with your Employees from the start.

Give your people a voice. If you listen, Moans and Groans will lead to Ideas and Innovation!

Performance Coaching produces clarity, understanding, and allows expression while providing choice and encouraging responsibility and accountability.

Make your people Feel Valued! Listen!

Key Points to Consider For Engaging Customers

All customer facing people aware of own style and able to identify and adapt to the customer’s style.

Encourage ‘contracting’ with long term customers.

All customer facing employees to be trained in coaching skills?

Never forget long term customers!

THANK YOU!

www.pmcscotland.comallan@allanmackintosh.com