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PROJECT SUBMITTED IN PARTIAL FULFILLMENT FOR THE AWARD OF

DEGREE

MASTER OF BUSINESS ADMINISTRATION

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DECLARATION

I hereby declare that this project report titled “Job Descriptions Of Employees at

Reliance life Insurance” for Reliance Life Insurance submitted by me to the department of

Business Management of Vivekananda Degree College is a bonafide work undertaken by me and

is not submitted to any other university or Institute for the award of any degree

diploma/certificate or published any time before

Name:

Date: (Signature)

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ACKNOWLEDGEMENT

A Good start leads to a Fine end. The ideal way to begin documenting this project work would

be to extend my earnest gratitude to everyone who has encouraged, motivated and guided me to

make a fine effort for successful completion of this project.

I would like to thank Rapelli.Narsaiah, General Manager HR, Nageshwar rao Network by taking

me as an internee in their organization. This proved to be a very good learning experience for

me, where I could get an exposure to all the aspects of real time Core HR activities.

I am very thankful to XXX , Director of business management department for guiding me

throughout the project. My sincere Gratitude to the College Management for extending their co-

operation for successful completion of my project.

I acknowledge with pleasure and owe my special thanks to Rapelli.Narsaiah , HR Manager ,

Reliance Life Insurance for his continuous guidance and support throughout the project.

A final word of thanks goes to my Parents, Friends and everyone else who made this project possible. Your contributions have been most appreciated.

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TABLE OF CONTENTS

1. Abstract 1

2. Objectives 2

3. Scope of the Study 3

4. Methodology of Study 4

5. Limitations of the Study 5

6. Company Profile 6

7. Introduction to Job Description 7-11

7.1 Meaning of Job Description 7

7.2 Purpose of Job Description 7

7.2.1 Recruitment 7

7.2.2 Compensation 7

7.2.3 New Employee Orientation 7

7.2.4 Employee Performance

Management & Development 8

7.2.5 Employee Relations 8

7.2.6 Safety 8

7.2.7 Training 8

7.3 Components of Job Description 9

8. Departments at Reliance Insurance 10

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9. Job descriptions Template 11

10. Findings 12

11. ANNEXURE

I. Distribution Department 14 - 16

II. IT Department 17

III. Scheduling Department 18 - 26

IV. Corporate & Marketing Communications 27- 33

12. Bibliography 34

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ABSTRACT

A Job is a collection of tasks and responsibilities that an employee is responsible to

conduct. Jobs have titles. A task is a typically defined as a unit of work, that is, a set of activities

needed to produce some result, e.g., vacuuming a carpet, writing a memo, sorting the mail, etc.

Complex positions in the organization may include a large number of tasks, which are sometimes

referred to as functions. Job descriptions are lists of the general tasks, or functions, and

responsibilities of a position. Typically, they also include to whom the position reports,

specifications such as the qualifications needed by the person in the job, salary range for the

position, etc. Job descriptions are usually developed by conducting a job analysis, which includes

examining the tasks and sequences of tasks necessary to perform the job. The analysis looks at

the areas of knowledge and skills needed by the job.

Job Description is the method to analyze the designations in the Departments. It

indicates what the employees of a particular designation has to do. The purpose of Job

Description is create and maintain an standard job description template to all the employees of

the particular designation in the department and to make them prior aware what skills they need

to do the particular job and what are their roles and responsibilities .

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OBJECTIVES

• To study the designations of the employees in the organization.

• To know the various departments within the organization.

• Interacting with various employees within each department.

• To understand and redefine the existing roles & responsibilities of the existing job’s.

• To clearly identify and spell out the responsibilities of a specific job.

• There are many resources to assist companies in the survey process.

• Since this has been a startup company entering into second year, it wanted to check

out levels of satisfaction before coming up with new policies to take future course of

actions.

• Organization also wanted to know Employees understanding of company’s mission

and vision statement.

• To find out the expectations of Employees from Management.

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SCOPE OF STUDY

•

The scope of the study covers employees of various departments in order tounderstand their designations

• As Reliance Life insurance, is an organization with huge presence in service sector,

it is important for each employee to know their exact roles & responsibilities.

• To analyze the roles & responsibilities of each employee and redefine them.

• A company is only as strong and successful as its members, its employees, are.

• Surveying employees on a regular basis is a great way to stay in touch with the

pulse of the business.

• Many employees will be unwilling to express their honest feelings if they think they

will be singled out.

• There are many resources to assist companies in the survey process.

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METHODOLOGY OF THE STUDY

The study has been covered on the following steps

DATA COLLECTION: The data has been collected from two main sources

• Primary Source

• Secondary Source

PRIMARY SOURCE

Through the employees of the organization by collecting directly by face to face

Interaction

SECONDARY SOURCE

Through various records and published data of Reliance Life Insurance.

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Limitations Of The Study

1) Some of the employees had a problem communicating their exact roles and

responsibilities

2) Study was limited to only few employees in a particular department.

3) Survey was conducted in 2 days due to which Employees did not get enough time to

complete the survey properly.

4) Incidents happening at the time of the survey have affected it.

5) Employees thought that the questionnaire was too big and too specific.

6) Responses to open ended questions were not been given as the employees were

reluctant in giving responses due

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COMPANY PROFILE

Our Founder

Few men in history have made as dramatic a contribution to their country’s economic

fortunes as did the founder of Reliance, Shri. Dhirubhai H Ambani. Fewer still have left behind

a legacy that is more enduring and timeless.

As with all great pioneers, there is more than one unique way of describing the true

genius of Dhirubhai: The corporate visionary, the unmatched strategist, the proud patriot, the

leader of men, the architect of India’s capital markets, the champion of shareholder interest.

But the role Dhirubhai cherished most was perhaps that of India’s greatest wealth creator.

In one lifetime, he built, starting from the proverbial scratch, India’s largest private sector

enterprise.

When Dhirubhai embarked on his first business venture, he had a seed capital of barely

US$ 300 (around `14,000). Over the next three and a half decades, he converted this fledgling

enterprise into a ` 60,000 crore colossus—an achievement which earned Reliance a place on the

global Fortune 500 list, the first ever Indian private company to do so.

Dhirubhai is widely regarded as the father of India’s capital markets. In 1977, when

Reliance Textile Industries Limited first went public, the Indian stock market was a place

patronised by a small club of elite investors which dabbled in a handful of stocks.

Undaunted, Dhirubhai managed to convince a large number of first-time retail investorsto participate in the unfolding Reliance story and put their hard-earned money in the Reliance

Textile IPO, promising them, in exchange for their trust, substantial return on their investments.

It was to be the start of one of great stories of mutual respect and reciprocal gain in the Indian

markets.

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Under Dhirubhai’s extraordinary vision and leadership, Reliance scripted one of the

greatest growth stories in corporate history anywhere in the world, and went on to become

India’s largest private sector enterprise.

Through out this amazing journey, Dhirubhai always kept the interests of the ordinary

shareholder uppermost in mind, in the process making millionaires out of many of the initial

investors in the Reliance stock, and creating one of the world’s largest shareholder families.

About Reliance Life Insurance

Reliance Life Insuranceoffers you products that fulfill your savings and protection needs. Our

aim is to emerge as a transnational Life Insurer of global scale and standard.

Reliance Life Insurance is a Reliance Capital Company and is part of Reliance Group.

Reliance Capital is one of India’s leading private sector financial services companies, and ranks

among the top 3 private sector financial services and banking companies, in terms of net worth.

Reliance Capital has interests in asset management and mutual funds, stock broking, life and

general insurance, proprietary investments, private equity and other activities in financial

services.

Reliance Group also has presence in Communications, Energy, Natural Resources,Media, Entertainment, Healthcare and Infrastructure.

Nippon Life Insurance Company acquired 26% interest in equity share capital of the

Company effective October 7, 2011 subsequent to receipt of all regulatory approval.

Nippon Life Insurance, also called Nissay, is Japan's largest private life insurer with

revenues of Rs 346,834 crore (US$ 80 Billion) and profits of over Rs 12,199 crore (US$ 3

billion). The Company has over 14 million policies in Japan, offers a wide range of products,

including individual and group life and annuity policies through various distribution channels

and mainly uses face-to-face sales channel for its traditional insurance products. The company

primarily operated in Japan , North America, Europe and Asia and is headquartered in Osaka,

Japan. It is ranked 81st in Global Fortune 500 firms in 2011.

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Achievements

• Largest Private Life Insurance in terms of Number of Policies for two consecutive years

as of 31st March 2012

• A wide network of 1230 branches and 1,50,000 advisors

• Over 9 million policies

•

RLIC continues to be amongst the foremost Life Insurance companies in India to becertified ISO 9008:2001

• Winner of “Best Non-Urban Coverage” Award at Indian Insurance Awards 2011

• RLIC’s Boundaries for Books Campaign won the 'Silver' at the Indian Digital Media

Awards (IDMA) 2012, under Best Integrated Campaign – Social Cause and Best Use of

Social Network – Social Cause

• Amongst the top 3 Most Trusted Service Brands in the Insurance category as per the

Brand Equity‘s ‘Most Trusted Service Brands 2011’ Survey

Leadership Team

BOARD OF DIRECTORS

Satya Pal Talwar, Independent Director

Satya Pal is an Independent Director of Reliance Life Insurance Company Limited. He

holds an experience of more than 35 years in operations and policy formulation.

Through his distinguished service in the financial industry, Satya Pal has served as the

‘Chairman and Managing Director’ of renowned organisations such as Bank of Baroda, Union

Bank of India and Oriental Bank of Commerce. His in-depth knowledge of the sector has seen

him rise quickly into pivotal positions at advisory and board levels in Indian and as well Global

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organisations such as SEBI, IDBI and MasterCard International. He has also held the coveted

position of Deputy Governor of RBI from 1994 to 2001.

Satya Pal holds a degree in Law. He is a Certified Associate of the Indian Institute of

Bankers and a member of the Indian Council of Arbitration.

Rajendra Chitale, Independent Director

Rajendra is an independent Director at Reliance Life Insurance Company Limited.

Rajendra is the Managing Partner of M/s. M.P. Chitale & Associates, India’s leading

financial boutique specialist with converging expertise in financial structuring, legal, tax and

regulatory advice.Government of Maharashtra. Rajendra serves as independent director on the

boards of the National Securities Clearing Corporation Limited, Asset Reconstruction Company

(India) Limited, Reliance Capital Limited, Ambuja Cements Limited, Hinduja Global Solutions

Limited, Hinduja Ventures Limited, Ishaan Real Estate Plc, Reliance General Insurance

Company Ltd. He is a member of the Insurance Advisory Committee of the IRDA and the

Advisory Committee on Regulations, Competition Commission of India. He has served on the

board of LIC, UTI, NSE, SIDBI, and has served as a member of Takeover Panel of SEBI, the

Company Law Advisory Committee, Government of India, the Investor Education and

Protection Fund, Government of India, and the Maharashtra Board for Restructuring of State

Enterprises,

Rajendra is an eminent Chartered Accountant and law graduate.

Upendra Joshi, Independent Director

Upendra is an Independent Director of Reliance Life Insurance Company Limited.

Upendra is a partner of the corporate and infrastructure team of Khaitan & Co. He has

rich experience in all aspects of law and documentation relating to infrastructure including

power, oil & gas, telecom, mining, ports, airports and project financing and has headed several

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large infrastructure related matters. He is also experienced in aspects relating to nuclear energy

as well as mergers & acquisitions, securities laws, India-centric AIM listings, privatisation of

government businesses, in foreign investment, joint ventures and foreign collaborations and also

advised in dispute resolution and conveyance related matters. He is instrumental in some notable

M&A transactions he has advised on include NTT DoCoMo's investment in Tata Teleservices

and, Vedanta on acquisition of Sesa Goa.

Upendra holds a degree in law and is a Solicitor.

Takeshi Furuichi, Non Executive Director

Takeshi is a Non Executive Director at Reliance Life Insurance Company Limited.

Takeshi is Representative Director & Senior Managing Executive Officer and Chief

Investment Officer (oversees the Investment and International Business) of Nippon Life

Insurance Company, Japan. He joined Nippon Life Insurance Company in the year 1977 and has

taken leading roles in various fields including securities investment, financial planning, risk

management, customer service, and international business. He currently serves as Director on the

Boards of foreign subsidiaries including Nippon Life Insurance Company of America, Nissay

Schroders Asset Management Europe Limited, and Nissay Schroders Asset Management Asia

Limited.

Takeshi holds a degree of Bachelor of Arts in Economics from University of Tokyo and

Master of Business Administration from Wharton School, University of Pennsylvania.

Soumen Ghosh, Non Executive Director

Soumen is currently the Group President of Reliance Capital Limited and Non – Executive

Director of Reliance Life Insurance Company Limited.

Soumen has an experience of around 22 years in the areas of General Insurance and Life

Insurance in India and abroad. Soumen was previously responsible for the overall Allianz

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operations in India and Middle East. Soumen worked as the Chief Executive Officer of Bajaj

Allianz Life Insurance Company and Country Manager, Bajaj Allianz, India. At Bajaj Allianz

Life Insurance Company, Sam was attributed with bringing new strategic initiatives on

distribution and at the same time launching customer need based flexible and simple products

designed for India.

Soumen is a member of the Institute of Chartered Accountant in England & Wales and Institute

of Chartered Accountant of Australia

Malay Ghosh, Executive Director & President

Malay is the Executive Director and President of Reliance Life Insurance Company.

Malay leads all activities at Reliance Life Insurance Company Limited and his key focus

is on rapid expansion of all channels and accelerating the Company’s growth trajectory. Malay

has over 24 years of work experience in the insurance industry. He has worked for 17 years with

LIC across various functions and for 7 years with Bajaj Allianz Life Insurance where he was last

designated Head of Sales.

Malay holds a Masters degree in statistics from Indian Statistical Insititute, Kolkata.

Amit Bapna, Non Executive Director

Amit is currently the Chief Financial Officer at Reliance Capital Limited and Non Executive

Director of Reliance Life Insurance Company Limited.

Amit has been with the Reliance Group since 1999. In his existing role, he provides

financial direction, oversight and control for Reliance Capital Limited and its group companies

and further provides strategic leadership for Corporate Treasury. He has over thirteen years of

experience in varied business environments e.g. manufacturing and financial services. He has

earlier worked in the capacity of Chief Financial Officer of Reliance Capital Asset Management

Limited and Reliance Consumer Finance where he played a key role and had been a significant

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contributor to the exponential growth of the business bringing operational & process disciplines.

Earlier still, he had worked in the Corporate Treasury of Reliance Industries Limited.

Amit is a Chartered Accountant.

Top Management Team-Reliance Life Insurance

Malay Ghosh – Executive Director & President

Malay is the Executive Director and President of Reliance Life Insurance Company

Malay leads all activities at Reliance Life Insurance Company Limited and his key focus

is on rapid expansion of all channels and accelerating the Company’s growth trajectory. Malay

has over 24 years of work experience in the insurance industry. He has worked for 17 years with

LIC across various functions and for 7 years with Bajaj Allianz Life Insurance where he was last

designated Head of Sales.

Malay holds a Masters degree in statistics from Indian Statistical Insititute, Kolkata.

Andleeb Rabbi – Chief Human Resources Officer

Andleeb is the Chief Human Resources Officer and is responsible for providing leadership for

Human Resources, Administration and Infrastructure functions of Reliance Life Insurance

Company.

Andleeb is one of the founding team members of Reliance Life Insurance and has been

involved from the acquisition of AMP Sanmar days. He has been with the Reliance Capital and

worked for Reliance Commercial Finance and Home Finance as their Head of HR and Admin.

Begining his career as a management trainee in Elbee-UPS, he subsequently worked with ICICIBank and Hutch-3G in the Human Resource function.

Andleeb holds a Management degree in Human Resources from Symbiosis Institute of

Business Management - Pune, a Diploma in Labour Laws from Pune University and has over

thirteen years of experience post management degree.

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S V Sunder Krishnan, Chief Risk Officer

Sunder is the Chief Risk officer for Reliance Life Insurance and is responsible for

overseeing Risk Management, Internal Audit and Compliance functions at Reliance Life

Insurance.

Sunder came with 23 years of experience and knowledge in Internal Audits, Compliance,

Assurance Consulting and Risk Management. He has worked for various leading organizations

such as DSP Merrill Lynch, ING Vysya, Credit Lyonnais, Standard Chartered, Bank

International Indonesia, Ernst & Young and Delloitte at senior and middle management positions

with exposure to businesses and operations in more than 12 countries.

Sunder is a qualified FCA, CISA, and CCSA. He is currently the advisor to the Board of

Information Systems Audit Control Association (ISACA-USA), Mumbai Chapter. He was

president of Information Systems Audit Control Association (ISACA-USA), Mumbai Chapter

for the year 2007-08.

Sunil Agrawal, Chief Financial Officer

Sunil Agrawal is the Chief Financial Officer (CFO) of Reliance Life Insurance Company

Limited and he is responsible for Financial strategy formulation and implementation.

Sunil has over 10+ years of post qualification experience of which he has more than 9+

years experience in the insurance industry in financial function. Prior to joining Reliance Life

Insurance, he has worked with ICICI Prudential Life Insurance in various roles right from the

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inception of the company including compliance, special projects, Financial Control and finance

operations.

He is a B.E. Computer Science, a Chartered Accountant and DISA (ICAI).

Sameer Karekatte, Head - Legal and Compliance

Sameer Karekatte heads the Legal and Compliance functions of Reliance Life Insurance'.

He has twenty years of valuable experience in the Corporate Legal, Litigation, Advisory, and

Regulatory Compliances.

Having completed his Law, he has worked in various sectors like machine tools,

Pharmaceuticals, Banking and Insurance. Prior to joining Reliance, he was Senior Vice President

– Legal with The Hongkong and Shanghai Banking Corporation Limited (HSBC) initially

heading the team servicing all legal requirement of retail Banking then as part of Credit Control

Unit within the Risk team strategizing the corporate recoveries, restructuring, portfolios sale etc.

Prior to joining HSBC he was heading Legal at ICICI Lombard General Insurance Company

Limited.

Solutions for Individuals

Taking time out from your daily schedule to plan your future is a necessary task. You could do

with some help, but who can help you?

Reliance Life Insurance is here with Solutions for Individuals, a series of plans that will help you

make wise investments, protect your family, secure your child’s future and even chalk out a plan

for your retirement.

So what are you waiting for? Invest in one of Reliance Solutions for Individuals and pave the

way for a worry-free life!

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Protection Plans

In today’s uncertain world, there could be calamity at every step of the life. It is up to you to

ensure that your family stays protected always.

Reliance Protection Plans helps you do exactly the same. You have a wide range of

options to choose a plan from. Right from limited period plans to lifetime protection plans, you

can opt for the one that suits your lifestyle.

While we understand that nothing can compensate for the loss of a life, we intend to provide you

the peace of mind. Investing in Reliance Protection Plans would mean your family’s future is in

safe hands

Savings & Investment Plans

In life, you have always given your family whatever they have wanted. Yet, there are some

promises you have to fulfil, such as taking your family for a vacation, or buying that dream

house.

Set aside some money to achieve these specific goals with the help of Reliance Savings

& Investment Plans. The plan allows you to experience the joys of life and provide for your

family’s needs.

Enjoy life without worrying about the promises you have made—we are here to fulfil them.

Unit linked Plans

Unit Linked Insurance Plans generally called as ULIP are investment cum protection

plans that offers you dual benefits of availing market linked returns on your investments along

with life insurance cover.

You have an option to choose from a variety of funds available under the selected plan along

with the flexibility to manage and switch between funds.

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Reliance Life Insurance presents you a wide range of Regular and Single premium ULIP plans

that suits your investment need

Child Plans

Being a parent is one of the joys of life. Your child looks up to you and depends on you for love,

protection and support. You want to provide your child with the best in life.

The Reliance Child Plan helps you save systematically so that you can secure your

child’s future needs. Be it higher education, his or her first home or any other requirement, you

will always be there for your child when he or she needs you.

So, invest in a Reliance Child Plan right away—it is the best gift you could ever give your child.

Retirement Plans

You are a young and earning individual. The income you earn allows you to enjoy life,

your only worry being whether you will be able to continue the same lifestyle after retirement.

A Reliance Retirement Plan will help you save money for your retirement. It ensures that

you continue to get some income after retirement thereby ensuring that you do not have to

depend on any other person or make any compromises to maintain the same lifestyle.

Invest in a Reliance Retirement Plan today and enjoy life after retirement on your own terms.

Health Plan

"We Protect, We Care"

We are sure you would like to do too

Convey that you care for your family through Reliance Life Insurance Health Plans

Solutions for Groups

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As an employer, you believe in providing the best opportunities for your employees while

keeping the interests of the company in mind. How will you strike a balance between the two?

Reliance Life Insurance offers you a win-win solution with Solutions for Groups. Not only are

your employees covered for life from accidents and disablements, you can also efficiently

manage their future with gratuity and pension plans.

So invest in Reliance Solutions for Groups to give your employees a sense of belonging and feel

at peace knowing that you have fulfilled your obligation towards your corporate family.

Employers Liability Solutions

As an employer, you have a lot to think about, especially how you can go about managing your

employee’s future.

The best way is to invest in Reliance Employers Liability Solutions. Plan the way ahead for your

employee with the Group Superannuation and Group Gratuity scheme. This will help you to

efficiently manage your employee’s well-being.

So take care of your greatest assets—your employees—by investing in Reliance Employers

Liability Solutions!

Employee Protection Solutions

Your employees mean a lot to you. You want to protect them from any mishap whatsoever and

show them that you care about their well–being.

By investing in Reliance Employee Protection Solutions Group Term, you can give your

employees total cover from accidents and disabilities for life.Provide your employees with

security and a feeling of being part of a family—invest in Employee Protection Solutions today!

With us you will experience and be a part of

Opportunities for lateral growth within the company

Performance management system based on the balanced scorecard model

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Exposure to extensive learning and developmental initiatives (that includes astate of the art e-learning platform and strategic partnerships with international

leaders for special developmental programs)

Annual awards in recognition of exemplary performance

INTRODUCTION TO JOB DESCRIPTION

JOB DISCRIPTION:

Job description lists the general tasks, or functions, and responsibilities of a position.

Typically, they also include to whom the position reports, specifications such as the qualifications

needed by the person in the job, salary range for the position, etc.

PURPOSE OF JOB DESCRIPTION :

A written job description is a multi-purpose document that provides a descriptive

summary of the accountabilities and deliverables of a position. This summary of job information

has utility across the whole range of human resource management functions including:

Recruitment – A job description provides the supervisor/manager with job information for

posting or advertising a job, provides the basis for determining selection criteria and employee

competencies, and for selecting the right person for the job.

Compensation – The job description assists in determining the appropriate classification and

compensation for a particular job.

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New Employee Orientation – A job description is a good tool for a supervisor/manager to

explain and clarify reporting relationships, accountabilities and expected deliverables of a job to

a new employee.

Employee Performance Management and Development – is a basis of understanding between

the supervisor/manager and the employee about the work goals and objectives of a position. It

serves as a means of communication for improving work planning and feedback. In addition, the

job description provides the necessary information for managing performance, including

appraisals, discipline and counselling.

Employee Relations – formal and up-to-date job descriptions for positions reduce

employee/supervisor misunderstandings regarding job duties and responsibilities.

Safety – Job descriptions raise awareness of and recognize risks and hazards with a position’s

responsibilities. It also helps to identify the necessary safety training and precautions that need to

be in place.

Training – A job description is one way a supervisor/manager and employee can assess the

training requirement for a job. A change in responsibilities may result in the need for skills

upgrading.

Other uses – Supervisors/managers may also use job descriptions for organizational planning,

wage and salary surveys and reviews, human resource planning and development, and

occupational studies for statistical purposes.

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COMPONENTS OF JOB DESCRIPTION

The components or sections of the job description include:

Basic header information: Position title and number, Supervisor’s position title and number,

work unit, location, etc.

1. Program in which the position resides

2. Purpose of Position, or the reason for the existence of the position.

3. Nature of Work and Position Links4. Specific Accountabilities/Deliverables

5. Financial responsibility and authority

6. Responsibility for management and direct supervision of others

7. Special requirements of the job

8. Tools and equipment used

9. Working Conditions and/or Physical Demands

Work examples

10. Comments

11. Excluded Manager Authorization

12. Organization Chart

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While not part of a formal job description, a statement of qualifications/competencies should be

included if staffing of the job is planned.

DEPARTMENTS AT RELIANCE LIFE INSURANCE

• Distribution Department

• IT Department

• Scheduling Department

• Corporate & Marketing Communications

• Programming Department

• Administration Department

•Finance Department

• Technical Department

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Template For Job Descriptions

Department - (Name of the department)

Designation - (Employee Designation) - (Sample Size)

Skills Set: 1)

2)

3)

Job Roles: 1)

2)

3)

Job Responsibilities:

1)

2)

3)

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FINDINGS

1) Defining the job description of the employees which was not existing previously

2) Stimulating some of the hidden skills and talents of the employees

3) Making the employees realize their actual job responsibilities

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CONCLUSION

The job description clarifies what the role of the job is and what the incumbent is

expected to accomplish while performing the job. This is particularly important for an effective

performance evaluation process. It forms the groundwork for an agreement between the

supervisor and the incumbent as to the expected job performance results. This is particularly

important for an effective performance evaluation process and monetary decisions that relate to

performance.

Working at Reliance Life Insurance and being part of their outstanding team was an

amazing experience. It is very important for an organization to have clear cut descriptions of

their roles and responsibilities. The skills and experience I gained while working there is

irreplaceable. During the period of my work term, I have learnt what Team work actually means

and also the responsibilities of each and every employee within a department.

I have outmost respect for every employee who have co-operated with me and helped mein completing my project work successfully. I would be privileged to work with them again.

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ANNEXURE - I

DISTRIBUTION DEPARTMENT

Department - Distribution

Designation - Asst Manager- Distribution accounts - (1)

Skills Set

1. Possess knowledge on accounting

2. Computer knowledge

3. Managerial skill

Job Roles

1. Preparing Cash flow , MIS reports, balance sheets, business plans,

depreciation & consumption statement, monthly commission statements

etc

2. Total reconciliation ( bank accounts & subscription debtors etc)

3. Age wise analysis and MIS report of subscription debtors

4. Active involvement in monthly program expenditure

5. Preparation of program & event profitability

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6. Attending auditors & accounts dept

Job Responsibilities

1. Prepare monthly cash flow (5th of every month) & MIS report (10th of

every month)

2. Reconciliation of all banks (3rd of every month)

3. Age wise analysis & prog wise expenditure

4. Comparing statement of sale every month

5. Perform total reconciliation every month ( by 20th of every month)


Designation - Area Manager - (1)

Skills Set

1. Good Communication skill

2. Spontaneous behavior

3. Possess good analytical skills

Job Roles

1. Handling channel distribution (Area wise)

2. Preparing sales and migration reports (daily basis)

3. Discussing with MSO’s and operators for enhancement of channel


1. Coordinating with the team (executives & CSE)

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2. Grievance handling

3. Responsible for channel activation/deactivation

4. Customer Interaction( on policies, promotions & loyalty schemes)


Designation - Customer support Executive - (4)

Skills Set

1. Good Communication skills

2. Basic Computer knowledge

3. patience and self confidence

Job Roles

1. Taking care of collection and dispatch (out standing statements, tour

bills)

2. Motivating executives to achieve their targets

3. Maintaining data of all operators through SMS

4. Effective interaction with accounts and distribution departments

5. Stock maintenance


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1. Preparation of subscription (Monthly collection targets)

2. Activations and deactivations

3. Maintaining stock data (Telangana, Rayalaseema)

4. Status reports to general manger

5. Coordinating with operators and distributors (All areas and overseas)

6. Answering queries ((To new subscribers through mail)

ANNEXURE - II

IT DEPARTMENT

Department - IT

Designation - Asst System Administrator - (2)

Skills Set

1. Computer Knowledge (Networking, hardware, MS outlook)

2. Posses knowledge about Internet & troubleshooting

3. Knowledge on various servers & domains.

Job Roles

1. Installing and trouble shooting of computers and Printers

2. Periodical maintenance ( LAN, Domain Servers, documentation)

3. Installation of Anti Virus

4. Assisting System administrator

5. Preserving the database

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1. Responsible for maintaining LAN for different floors (1st,4th & 5th)

2. Data Backup and up gradation of systems

3. Interaction ( with vendors regarding purchase of system peripherals)

4. Providing Virus free Internet

5. Server maintenance ( Tally, champ) and updating them regularly.

ANNEXURE – III

SCHEDULING DEPARTMENT

Department - Scheduling

Designation - Scheduling Assistant - (4)

Skills Set

1. Computer skills ( running champ software)

2. Ability to analyze release order, processing and observing the

material status

Job Roles1. Entry of release orders

2. Arrange spots in the given schedules and sending confirmation to various

departments

3. Coordinating with various departments and making dates for missed spots

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1. Day to day monitoring of all spots (report regarding missed spots,

confirmation of spots aired doe final billing)

2. Feedback regarding spots aired too client servicing executive

3. Responsible for release order processing

4. Capsuling and preparing sponsorship for news section


Designation - Monitoring Assistant - (1)

Skills Set

1. Computer Knowledge

2. Sharp view (knowing commercials and their titles well)

Job Roles

1. Day to day monitoring (machine and reports)

2. News capsuling and assistance in champ related works


1. Day to day monitoring of machines to avoid and disturbances

2. Careful monitoring of every spot in billing the correct aired spots

(arranging aired status data in CD’s wherever there is billing disturbance)

3. Comparing the actual spot aired with the caption matching to that of TAM

data

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Designation - Data entry operator - (1)

Skills Set

1. Possess software and technical skills

Job Roles

1. Generate day to day reports(regarding the status of spots)

2. Commercial logging

3. Preparing FPC in champ software

4. Preparing the slots to be sold by marketing team


1. Timely preparation of commercial logging for final airing

2. Arranging data for preparing reports required for marketing analysis

3. Adhering to timings as per the changes in the programs and updating

them onto the system.

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Designation - Scheduling assistant (traffic) - (1)

Skills Set

1. Possess computer skills

2. Ability to transfer BETA,DUC into systems for advertisements

Job Roles

1. Material receiving and dispatching to clients by courier

2. Entering material records, promos & trailers in champ software


1. Monitoring commercials and coordinating with news department

2. Editors for capsuling commercials

3. Material checking before handling to the capsuling department

(duration,tilte,language,brand etc)

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Designation - Executive Traffic - (1)

Skills Set

1. Should possess good communication skills

Job Roles

1. Processing of release orders

2. Coordination with various departments

3. Receiving of release orders day to day


1. Processing and timely confirmation release orders without discrepancy to

all branches

2. Coordinating with branch needs regarding the spots

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Designation - Executive - (1)

Skills Set

1. Computer Knowledge (champ software,MS office etc)

2. Analyzing the releases received from the agencies and disbursing the spots

in various spots

Job Roles

1. Entry of a release into the system and sending conformation to the

branches

2. Coordinating with branches regarding discrepancies with release orders


1. Entry of release into the system and send confirmation to branches

2. Analyzing releases received from agencies

3. timely release order punching for error free airing of spots

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Designation - Client Servicing Coordinator - (1)

Skills Set

1. Good communication skills and decision making ability

2. Patience in taking sound decisions

3. Ability to prioritize work

Job Roles

1. Timely information dissemination to concerned department to ensure right

action

2. Taking care of all contingencies (billing disputes,spot confirmations etc)

3. Providing necessary info to accounts dept for getting issued bills cleared


1. Quickly resolving problems

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2. Coordinating with various publics to ensure smooth work

flow(scheduling,monitoring,billing etc)

3. Ensure smooth functioning of ad sales operations (as facilitator,

information interface among channel branches etc)


Designation - DY Manager - (1)

Skills Set

1. Knowledge(market, processing the releases)

2. Communication skills

3. Sales

4. Troubleshooting

Job Roles

1. Coordinating with branches and agencies(day to day process of release)

2. Playing role as a troubleshooter

3. Helping Vice president (marketing) in achieving targets

4. Free processing of the release, so as to earn high revenues


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1. Heading & Training the traffic dept to achieve the common goal to increase

the revenue

2. Taking care of business received flows into the system (discrepancy free)

ANNEXURE – IV

CORPORATE & MARKETING COMMNICATIONS

Department - Corporate & Marketing Communications

Designation - Senior manager corporate & Marketing Communications -(1)

Skills Set

1. Exposure in Corporate & Marketing Communications

Job Roles

1. Managing the image of the company

2. Marketing communications

3. Internal and External communications

4. Event Launches

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1. External-Communication (corporate brand identity, pubic relation,

strategic planning…etc)

2. Internal-Communication (Administrative, in house magazines, Internal

branding, CEO`S Desk )

3. Marketing Communications-Branding & promotions, corporate details/

identity for external & internal audience

4. Events – Branding & Promotion for external, organizing internal events

BIBLIOGRAPHY

1) The Job Description Handbook - By Marjorie Mader-Clark

2) http://www.businessknowhow.com/manage/jobdesc.htm

3) http://humanresources.about.com/od/glossaryj/a/jobdescriptions.htm

4) The First-Time Manager – By Loren B Belker &Gary S Topchik

5) http://www.managementhelp.org/staffing/specify/job_desc/job_desc.htm

6) Neal-Schuman Directory of Public Library Job Descriptions

- By Rebecca Brumley

http://www.businessknowhow.com/manage/jobdesc.htm

http://humanresources.about.com/od/glossaryj/a/jobdescriptions.htm

http://www.managementhelp.org/staffing/specify/job_desc/job_desc.htm

http://www.businessknowhow.com/manage/jobdesc.htm

http://humanresources.about.com/od/glossaryj/a/jobdescriptions.htm

http://www.managementhelp.org/staffing/specify/job_desc/job_desc.htm

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