Improving employee performance through workplace coaching: a practical guide to performance
Employee Coaching - The Lost Art
-
Upload
ian-boreham -
Category
Business
-
view
204 -
download
2
Transcript of Employee Coaching - The Lost Art
Employee Coaching
The Lost Art
Where have all the good coaches
gone in our organisations?
Let’s start with some
principles of good
coaching
Principles of good coaching
1. High touch - frequent check-ins with the employee
2. High Tech - An up to date view for role types
3. Understanding of required mental/emotional skills
4. Understanding of the mechanics of the employees role
5. Individualised training using a ‘Life-fit’ approach
6. Helping employees become more proficient at self-management
Coaching done
properly is a big
commitment
It’s more than just performance improvement
Employee
Coach Teacher
Communicator
Organiser
Improve Performance Manage Risk Influence Employees
Develop Team Work with Others Coach self
Development
Working with employee
Working with Others
Why should we
coach??
People What better message to give to employees than you are here to
coach and help them in their careers
Culture A coaching culture is a helpful culture that
promotes deeper relationships and
growth
Future Coaching is an
investment in the future; helping
develop the younger generation
Performance Coaching is goal based focused on achieving results and improving
individual and collective
performance
Who can coach??
Managers Best placed to build coaching relationship with team members and understand the daily demands and
needs
Mentors Experienced
resources with enough distance from day to
day role for fresh perspectives
Externals Professional coaches who can come in and
deliver a quality coaching experience
immediately
Programs Structured
development programs to oversee coaching
pathways with a longer term view
So what’s the
problem??
Mentors Experienced
resources with enough distance from day to
day role for fresh perspectives
Externals Professional coaches who can come in and
deliver a quality coaching experience
immediately
Programs Structured
development programs to oversee coaching
pathways with a longer term view
Today’s managers are not
incentivised enough to deliver
coaching, whilst also dealing with
an ever increasing burden of task
related activity.
So what’s the
solution??
3 Step plan to Better Coaching
1. Organisation and senior management support for coaching as a value add discipline
2. Hands on support and training to up skill people managers with effective coaching techniques
3. The role of the manager redefined to give equal weighting to people as to tasks
The managers
coaching toolkit
Direct Instruction
Increasing Responsibility
Facilitative Questioning
Modelling
Training / Materials
Feedback
Coaching Toolkit
It’s more than just one on one conversations
Direct Instruction
1. Setting meaningful tasks that encourage high success rates
2. Providing instructions on how to execute these tasks where appropriate
3. Providing feedback on effort, attitude and execution
Facilitative Questioning
1. Setting problems and tasks that involve an element of 'working out' (and therefore learning)
2. Interested in improving the decision making and problem solving abilities of the employee
3. Placing ownership onto the employee to think things through
Increasing Responsibility
1. Provide new learning opportunities
2. Encourage responsibility for own development
3. Encourage input into the coaching process
Modelling
1. Demonstrating good performance
2. Using other high performers as models
3. Looking past immediate team for examples of best practice
Training Materials
1. Written training materials
2. Formal training courses
3. Online learning
Feedback
1. Direct feedback from coach
2. Stakeholder feedback
3. Video analysis
4. The future - sensors
Summary.....
Good coaches are in every
organisation.
We just need to get them
coaching!
Iandboreham.com
Solving Daily Life
Thanks for reading!
Read the full article:
iandboreham.com/coaching-in-the-workplace/
Connect on Twitter:
@iandboreham