EMPLOYABILITY & MARKETABLE SKILLS:

A Partnership with ISDs

Lorenna Trevino and Juan Carlos Aguirre

Summit on College and Career Readiness

February 23, 2015

Agenda

1. Background and Research2. Objective3. Employability Skills

a. Outlineb. Certificate of Completion

4. Customer Servicea. Outline b. Certificate of Completion

5. Frontline Supervisora. Outlineb. Certificate of Completion

6. Leadership Skillsa. Outlineb. Certificate of Completion

7. Processa. MOUb. Forms

8. New Courses in the Making

Background and Research

1. Workforce Solutions contracted with TIP Strategies to conduct an Industry Cluster Analysis and a Business Intelligence Survey (505 respondents)

2. Reasons new applicants failed to meet requirements for employment:

a. 43%: failure to appear for workb. 31%: failure to pass criminal background testc. 28%: lack of basic skills (reading, math)d. 21%: lack of specific technical skillse. 20%: failure to pass drug screening

3. Critical challenges companies face with their existing workforce:

a. 39%: poor communication skillsb. 36%: lack of career mindset/work ethicc. 32%: poor customer service skillsd. 24%: poor critical thinking skillse. 19%: poor basic skills (reading, writing, math)f. 11%: limited English proficiency

Objective

1. Empower students with knowledge, skills, and credentials to become employable, get a job, and keep it

2. Issue an STC Certificate of Completion to take to employers when applying for a job

3. Transcript STC Continuing Education credit (CEU)

4. Howa. Finding suitable HS courses aligned to STC

courses (like dual enrollment)b. Meeting TEKS and WECM requirementsc. SMART teaching and learningd. Passion, commitment, empathy

Employability Skills Course Outline (80 hrs)

1. Customer Service2. Phone Etiquette3. Time Management and Organizational Skills4. Stress Management5. English Communication Skills6. Spanish Communication Skills7. Resume Writing8. Interviewing Skills9. Effective Team Players10. Work Ethics, Responsibilities and Fraud Prevention11. Taking Ownership and Optimizing Productivity12. Problem Solving and Conflict Resolution13. Presentation Skills14. Goal Setting15. Performance Evaluations16. Active Listening17. Critical Thinking, Judgment, and Decision Making18. Computer and Office Technology Skills19. Workplace Mathematics20. Financial Literacy

Employability SkillsCertificate

Customer Service Course Outline (24 hrs)

1. Defining Customer Service2. Characteristics of excellent Customer

Service3. Communication Skills4. Phone Etiquette5. Handling Challenging Customers6. Organizational Skills7. Interpersonal Skills8. How to be a Team Player9. Time Management10.Stress Management11.Cash Handling12.Basic Concepts in Computer Applications

Customer ServiceCertificate

Frontline SupervisorCourse Outline (24 hrs)

1. Transitioning into Supervision2. The Hiring Process3. Disciplining Constructively4. Terminating Employees5. Performance Appraisal Process6. Promoting Employees7. Team Building Techniques8. Goal Setting9. Your role as Trainer and Teacher10.Coaching for Success11.Motivating your Employees12.Monitoring to Prevent Unpleasant Surprises13.Know What and When to Delegate

Frontline SupervisorCertificate

Leadership SkillsCourse Outline (30 hrs)

1. Intro to Supervision2. Leadership3. HR Laws4. Communication5. Evaluations6. Goal Setting7. Conflict Resolution8. Understanding the Budget

Process

Leadership SkillsCertificate

Process

Memorandum of Understanding

Course Information Form

Schedule Form SSASECT Term:

P O F T Course Reference Number:

1 0 1 3 Credit/CEU Awarded: 8 0 0

Billing Hours: 0 0 0

Contact Hours: 8 0 0 0

Reason for Status Change:

Census Date:

Meeting Days (M,T,W,R,F,S): Start - End (Military Time):

Building: Room:

Hours per Week .

Note: Percent of Workload needs to be indicated

Trainer ID: Workload: %

Trainer ID: %

Section Title:

State or Local Course:Amount/Billing Hour or

Flat Amount: 0 . 0 0

Bill or Flat Fee:

COOP section (Note: Grant sponsored Indicate: Employer name, HR Director, P hone#)

Section Funded By & Account #:

Date Requested: Requested by:

Course Reference Number:

Date Entered: Entered by:

Date Linkage Requested: Requested by:

Date Linkage Verified: Verified by:

Date Submitted to Adm.: Received by:

Dated Submitted to PTS: Received by:

Date Submitted for Filing: Filed by:

Enrollment Data Form SSASECT

Workload:

Instructor Form SSASECT:

FO R O FFICE USE O NLY: DO NO T WRITE BELO W THIS LINE

Trainer Name:

Section Syllabus Form SSASYLB

EMPLOYABILITY SKILLS

Trainer Name:

BILL

Schedule Detail Form SSADETL:

Meeting Time Form SSASECT

STATE

Enroll #-Maximum:

End Date:

# of Weeks:

Beginning Date:

Status: (Open, Closed, Cancelled) O

Session(Day/Evening/Weekend): D

Course Number:

Section:

Campus CE

Subject:

Course Information Form

Registration Form

STC Class Roster

Grade SheetHours per topic required for credit 2 4 4 4 2 8 2 4 16 4 4 2 4 2 2 4 4 2 4 2 80

Ref Name A#

1 02 03 04 05 06 07 08 09 0

10 011 012 013 014 015 016 017 018 0

1.         Total Employability Skills is made up of 80 hours

2.         Students will receive an “S” grade based on a minimum of 60 hours of attendance and a grade of 70. All others will receive a “U”. Instructor Approval & Date3.         Students will receive a SHRM-endorsed certificate based on a minimum of 68 hours of attendance and a grade of 80.

4.         Students will be dropped by 3r d meeting day if not attending. Coordinator Approval & Date5.         Any students can still be registered after start date as long as students complete 80 hours of instruction.

6.         All rosters are due by 3rd day after class completion for grading and roll over of grades. Compliance Approval & Date

Teacher Observation Form

Student Satisfaction Survey

Please fill in the oval that best shows how satisfied you are with thefollowing items. (If an item does not apply to you, mark "N.A." )Make recommendations for improvement (on the lines provided) for any"Dissatisfied" or "Very Dissatisfied" scores

Very Very

Satisfied Satisfied Dissatisfied Dissatisfied N.A.

Muy Muy

Satisfecho Satisfecho Insatisfecho Insatisfecho

A. How well the teacher explained the material (La manera en que el maestro explico el material)B. The teacher's knowledge of the subject (El conocimiento que el maestro tiene del curso)C. How well the teacher answered your questions (La manera en que el maestro contesto sus preguntas) Very Very

Satisfied Satisfied Dissatisfied Dissatisfied N.A.

Muy Muy

Satisfecho Satisfecho Insatisfecho Insatisfecho

D. The assistance you received from customer service personnel and coordinator (La ayuda que recibio cuando se registro y del coordinador)E. How well the course objectives, as stated in the introduction, were covered (La manera en que el maestro cubrio los objetivos del curso)F. How helpful handouts and exercises were in supplementing the material (Lo util que fueron los ejercicios y el material de instruction)G. How easy the material was to comprehend (Lo facil que fue de entender el material del curso)H. The skills you gained or improved as a result of this course (Las habilidades que adquirio como resultado del curso)I. The knowledge you gained by taking this course (Los conocimientos que adquirio como resultado del curso)

Recommendations and/or Comments (Recomendaciones y/o comentarios) :

List other courses you would like to take (Otros cursos que le gustaria tomar) :

Do not write in this box. Statement of Equal Opportunity: No person shall be excluded from participation in, denied Do not write in this box.the or be subject to benefits of, discrimination under any program or activity sponsored or conducted by South Texas Community College on the basis of race, color, national origin, religion, sex, age, veteran status, or disability.

TEACHER EVALUATION

QUALITY OF CUSTOMER SERVICE AND INSTRUCTION

Shade ovals like this:

Employability Skills POFT 1013Location Date Time (from-to)

OVERALL RATING

South Texas CollegeContinuing Education Student Satisfaction Survey

Teacher Course Name Course Number Section Number

6315522688

New Courses in the Making

1. Business Skills (50 hrs): Start and build a career in the Business Service sectors (retail and wholesale shops, restaurants, offices, hotels)

2. Call Center Skills (40 hrs): Start and build a career in the Call Center industry

3. College Success Skills (40 hrs): Succeed in college through Academic Success Skills