Empathy is not just for wimps
-
Upload
richard-huntington -
Category
Marketing
-
view
222 -
download
2
Transcript of Empathy is not just for wimps
![Page 1: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/1.jpg)
Empathyis not just for wimps
![Page 2: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/2.jpg)
My dog EdwardLobster sex
The 44th president of the USAWinston Churchill
George OrwellTom Hanks
![Page 3: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/3.jpg)
“There is a lot of talk in this country about the
federal deficit. But I think we should talk more about
the empathy deficit”
![Page 4: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/4.jpg)
![Page 5: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/5.jpg)
Empathy > Compassion
![Page 6: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/6.jpg)
NegotiationTrust building
CommunicationSelling
![Page 7: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/7.jpg)
“Empathy is not a soft nurturing value but a hard commercial tool that every
business needs in its DNA”
![Page 8: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/8.jpg)
T
“If you’ve got a little bit of empathy, you’re kind of not a psychopath.”
![Page 9: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/9.jpg)
Twotypes of empathy
![Page 10: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/10.jpg)
1. Affective empathy
![Page 11: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/11.jpg)
Shared emotional response
![Page 12: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/12.jpg)
![Page 13: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/13.jpg)
Oxytocin
Morality
Trust Empathy
Source: The Moral Molecule - how trust works, Paul Zak, 2013
Oxytocin’s virtuous circle
![Page 14: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/14.jpg)
![Page 15: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/15.jpg)
2. Cognitive empathy
![Page 16: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/16.jpg)
Perspective taking
![Page 17: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/17.jpg)
“Cognitive empathy is the imaginative act of stepping into another person’s shoes and being
able to look at the World from their perspective”
![Page 18: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/18.jpg)
![Page 19: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/19.jpg)
![Page 20: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/20.jpg)
![Page 21: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/21.jpg)
Humanity is the key to empathy
![Page 22: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/22.jpg)
Empathy can be learned and perfected
![Page 23: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/23.jpg)
PrejudiceAuthorityDistance
![Page 24: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/24.jpg)
1. See the person
![Page 25: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/25.jpg)
2. Immerse yourself
![Page 26: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/26.jpg)
3. Hone the craft of conversation
![Page 27: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/27.jpg)
4. Speak authentically
![Page 28: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/28.jpg)
5. Tell stories
![Page 29: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/29.jpg)
The more we see the World the way our clients see the World, the more successful we will be personally and commercially
![Page 30: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/30.jpg)
![Page 31: Empathy is not just for wimps](https://reader030.fdocuments.in/reader030/viewer/2022032420/55a5c5dd1a28abe16d8b464d/html5/thumbnails/31.jpg)
Thank you