Empathize and Define

Janett Villarreal Halun Monterrey, Mexico

Design Thinking

Transition school-to-work

Let’s Empathize

I ask 3 of my friends about how they felt of the transition school-to-work. Each one of

them has different backrounds and I worked specifically with each one, asking questions about their feelings, difficulties and positive

aspects they apply to their lives.

Interview to Person #1 The School-to-Work Transition

About Person #1

•  Studied Biotechnology •  He worked in different laboratories

during his degree •  He’s studying for a master’s degree •  Smart, responsible,creative great at

cooking

The problem or need is to know what Person #1 think about the school-to-work

transition

What do you think about it?

•  I consider it’s difficult, because after school you have lots of knowledge in your hands, but it’s a small amount you apply at work, and it can be frustrating. Also I consider that when you’ve been accepted to a job, you enter to a competitive world, due to the fact that you have to keep your job. But I also think that this helps you strenghten your character and you become more responsible.

So you feel sometimes is frustration for our self

confidence?

•  Yes, but it lasts for a bit, later, this changes to something more productive.

What do you feel about working in different laboratories?

•  It’s different to work in each laboratory, because sometimes you’ve gotta deal with a demanding boss, or a close-minded work team or even with a proyect you don’t like.

What difficulties do you see in this school-to-work transition?

•  Lots of knowledge learned and you apply a little bit of it, this can cause frustration

•  Competition •  Stressing environment in the moment you

know you have to keep your job before someone hires another person rather than you

•  Deal with demanding boss •  Close-minded work team •  Proyects you don’t like

Positive aspects you’ve learned in this journey

•  Strengthen character •  Learn to work under pressure •  Responsible for your acts •  Tolerance •  Apprenticeship

What do you do to keep your job?

•  Do a better job, in an efficient manner, trying to contribute in what’s requested

•  Always being critical with one’s job and also others in a good way.

•  Accept reviews form others •  Being cordial •  If people ask for help, I’ll be there for

them.

Empathy Diagram

Say •  “Demanding boss” •  “It’s a small amount of

knowledge you apply, and it can be frustrating”

•  “Competitive world” •  “Productive” •  “Strenghten character”

Do •  Do a better job, in an

efficient manner, trying to contribute in what’s requested

•  Always being critical with one’s job and also others in a good way.

•  Accept reviews form others

•  Being cordial •  If people ask for help, I’ll

be there for them.

Empathy Diagram

Think •  Lots of competition,

stress and frustration •  Positive aspects of

working: tolerance and apprenticeship

•  Frustration in self-confidence

•  You become a productive person.

Feel •  Frustrated when

thinking about the little amount of knowledge you apply in work.

•  Positive aspects of working make you more mature.

Statement

•  The student of Biotechnology and with a master’s degree in process, needs a way to work under an environment of competition and day to day apprenticeship because this will make him mature in a personal and professional level.

Interview to Person #2 The School-to-Work Transition

About Person #2

•  He’s a volunteer •  He sells cellphones •  He is a funny and great guy •  He likes to take pictures •  19 year old

The problem or need is to know what Person #2 think about the school-to-work

transition

What do you think about it?

•  The truth, the truth is that I feel afraid because I’m changing of environment, and I have to apply the things I learned at school and I don’t know if I could accomplish the expectatives. It’s a big emotion because I’ll meet new people and because I’ll learn how the things are in the real world, because it’s not the same stuff you see at school.

Positive aspects you’ve learned in this journey

•  Meet new people •  Learn how stuff is in the real world

Empathy Diagram

Say •  “I feel afraid” •  “I have to apply the

things I learned at school and I don’t know if I could accomplish the expectatives”

Do •  -

Empathy Diagram

Think •  Afraid of not doing the

things right •  Knowing more about

the real world •  Meeting a new

environment

Feel •  Afraid •  Excited •  Happy

Statement

•  The sympathetic 19 year old teenager, needs a way to experience this new environment of work to meet new people and learn things about the real world.

Interview to Person #3 The School-to-Work Transition

About Person #3

•  A man with vision of a life with accomplishment of dreams

•  A dad and a great friend, a volunteer with a big heart.

The problem or need is to know what Person 3 think about the school-to-work

transition

What do you think about it?

•  It’s an endurance race •  The change from a notebook to a tie

it’s worth it.

Positive aspects you’ve learned in this journey

•  Learn about the job in the real world •  Screams and punishments strenghten

my character

What do you need to be good at work?

•  Doing a good job •  Being committed with the job •  Do the best, even though you had a

bad time •  Honesty, passion, daily labor

Empathy Diagram

Say •  “Screams and

punishments strengthen my character, it was worth it”

•  “It’s an endurance race” •  “I would change working

for me and my business, rather than for someone else”

•  “I can’t let down my daughter, she deserves the best”

Do •  Keep the good job •  Be a responsible man

Empathy Diagram

Think •  Living own dream •  Live everyday working,

but at the same time enjoying life

•  In the past, Gerardo had been having bad situations, but that doesn’t stop him to do a great job.

Feel •  Gratitude for every

single minute working •  More Responsible for his

family

Statement

•  The 41 year old man with a passion for life and a smile in his face, needs a way to keep working in his dreams because all his life has been working for someone else.

The Big Picture

“Screams and punishments strengthen my character, it was worth it”

“It’s an endurance race” “I would change working for me and my business, rather than for someone else”

“I can’t let down my daughter, she deserves the best”

“Demanding boss” “It’s a small amount of knowledge you

apply, and it can be frustrating” “Competitive world”

“Productive” “Strenghten character”

“I feel afraid” “I have to apply the things I learned at

school and I don’t know if I could accomplish the expectatives”

-Living own dream -Live everyday working, but at the same time enjoying life Bad situations: Don’t Stop!.

-Afraid of not doing the things right -Knowing more about the real world

-Meeting a new environment -Lots of competition, stress and

frustration -Tolerance and apprenticeship

-Frustration in self-confidence -You become a productive

person.

-Keep the good job -Be responsible -Always being critical with one’s job and also others in a good way. -Accept reviews form others -Being cordial -If people ask for help, I’ll be there for them.

-Frustrated when thinking about the little amount of knowledge you apply in work. -Positive aspects of working make you more mature. -Gratitude for every single minute working -More Responsible for his family -Afraid, Excited, Happy